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Business Profile

Health Products

Nutraition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Nutraition's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nutraition has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Nutraition

      Clearwater, FL 33760-4022

    • Nutraition

      1261 S 820 E STE 210 American Fork, UT 84003-3875

    • Nutraition

      1315 Oak Field Dr 4380 Brandon, FL 33509

    • Nutraition

      37 Madison Ave Hasbrouck Heights, NJ 07604-1311

    • Nutraition

      19214 Northern Blvd Flushing, NY 11358-2955

    Customer Complaints Summary

    • 243 total complaints in the last 3 years.
    • 180 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 22nd, 6:55 pm 595981C0BB $39.98 Lost key tiles Bait and switch transaction, I never wanted to buy this item in the first place.There was no information to contact the business.

      Business Response

      Date: 09/07/2022

      To Whom It May *************************** you for your letter, we take these matters seriously and have active customer support to handle all of our consumers' concerns.  

      We have investigated ******************** account and found that an order was placed by ****** last 08/22/22 at 6:55pm EST and the terms of the offer were agreed to by the customer.  

      However, we see this customer has never contacted us regarding this issue. The transaction was disputed by her bank and the amount of $39.98 was fully refunded back to the customers account on 08/26/22.  It should already reflect in the customers account.

      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle her dispute.  
       
      Sincerely, 
      Customer Support

    • Initial Complaint

      Date:08/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      All I know is that there are two entities working together. I never ordered anything. I was sent a flashlight from a dollar store and they want me to pay them $39.99 for the shipping. I already own military grade flashlights. I'd never pay $40 for a knockoff.
      NUTRAITION
      UNIT 1714
      **** ******* CT.
      SAN LEANDRO CA XXXXX-XXXX
      OR
      TRENDSEASON.

      TOTAL SCAM.
      I HAVE TO LOCK MY BANKING ACCOUNT BECAUSE THESE PEOPLE ARE PREDATORY.

      I REALLY DON'T KNOW WHO THESE PEOPLE ARE.
      4REAL.

      CAN YOU PLEASE HELP ME?

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/08/31) */
      To Whom It May Concern;

      Thank you for your letter, we take these matters seriously and have active customer support to handle all of our consumers' concerns.

      We have investigated ******* *****'s account and found that an order was placed by ******* last 08/19/22 at 8:08pm EST and the terms of the offer were agreed to by the customer.

      When ******* contacted us with their concern, a refund was offered to them to remedy the situation however we did not get any response from Russel. As a company, we remain completely committed to customer satisfaction. Therefore, the full amount of $39.98 has been fully refunded back to the customer. The refund was processed on 08/26/22 and should reflect to the customer's account in 7 to 10 business days. A confirmation via email was sent for the customers own records.

      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle her dispute.

      Sincerely,
      Customer Support

    • Initial Complaint

      Date:08/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scammed by this company. I had two packages coming and I wasn't sure where they were coming from *** or ***** or dhl. I had gotten an email from DHL saying that I would have to pay a $1.95 because I couldn't receive my package without it. So I put in my debit card and they charge me a dollar 95. Then it took me to some wheel and it said to spin it and I did and I found out that they charge me $39.98 for a fuel Savor which I never even ordered in the first place. I want a refund. I have contacted my bank and change my debit card and am disputing the issue with them. I never purchased this on purpose I was scammed

      Business Response

      Date: 09/07/2022

      To Whom It May *************************** you for your letter, we take these matters seriously and have active customer support to handle all of our consumers' concerns.  

      We have investigated ****************************** account and found that an order was placed by ********* last 08/22/22 at 4:12pm EST and the terms of the offer were agreed to by the customer.

      We have no record of the customer contacting us with any issues. However, as a company, we remain completely committed to customer satisfaction. Therefore, we have gone ahead and issued a full refund of $39.98. Please allow 7 to 10 business days to reflect on her credit card statement.

      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle her dispute.  

      Sincerely, 
      Customer Support

    • Initial Complaint

      Date:08/26/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a transaction that I didn't even order. It was an expensive transaction.

      Business Response

      Date: 09/09/2022

      To Whom It May ********************** know that we have tried to locate Dezeraye ******* account however there is no record of this customer was found in our customer management system. It appears that the transaction may have come from a different company.

      We would recommend Dezeraye to get in contact with her financial institution for assistance related to the transaction processed on her account.

      Sincerely, 
      Customer Support

    • Initial Complaint

      Date:08/23/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction 8/18/2022 unauthorized transaction for $44.08 for Digital goods?

      Business Response

      Date: 09/01/2022

      Business Response /* (1000, 5, 2022/08/31) */
      To Whom It May Concern;

      Thank you for your letter, we take these matters seriously and we maintain active customer support to handle all of our consumers' concerns.

      We have investigated **** *****'s account and found that an order was placed by **** on 08/18/22 at 3:48pm EST and the terms of the offer were agreed to by the customer.

      When **** contacted us with her concerns on 08/18/22 and we offered her a $11.02 refund back to her account to remedy the situation. **** agreed and the refund was processed immediately.

      As a company, we remain completely committed to customer satisfaction. Therefore, we will issue a refund for the remaining balance ($33.06). Please allow 7 to 10 business days to reflect on her statement.

      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle her dispute.

      Sincerely,
      Customer Support

    • Initial Complaint

      Date:08/23/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 08/22/2022 I received a package delivered by the ***** This package did not come with any paperwork, just the name on the shipping label ( Nutraition). It is a pair of ear buds that I did not order. From what I am reading online, this is a total scam and I do not want any part of it, nor do I want a charge to my credit card for something I do not want or did not order. Please advise on how I should proceed with this matter.

    • Initial Complaint

      Date:08/23/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw the ad on ********* The vacuum was free had to pay shipping which was fine. Then this spin wheel pops up and next thing I know the amount was doubled ***** not ***** I called right a way they credited my account for ***** said to keep the gift. Well the gift was this stupid tiny camera that you can't even use. I thought I was getting the vacuum. I thought contacting them right after they would take care of it. I think this company is a BIG SCAM!! I appreciate anything you can do in this matter.Thank you ***************** ************

    • Initial Complaint

      Date:08/22/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a *** package with a Smart Wristband from Nutraition that I did not order. I have checked my credit card accounts and as of today, August 22, 2022, not been charged for the item. I will return it today with a ***** note that I did not order the watch, nor do I want it.I read online that NUTRAITION COMPANY has been recorded shipping unordered items to customers. Please add my name to the list of offended victims. Return *** Address: Nutraition, Unit ****, **************************************************************

      Business Response

      Date: 09/07/2022

      To Whom It May *************************** you for your letter, we take these matters seriously and have active customer support to handle all of our consumers' concerns.  

      We have investigated *************************** account and found that an order was placed by ***** last 08/17/22 at 9:05pm EST and the terms of the offer were agreed to by the customer.

      We have no record of this customer trying to contact us regarding this issue.  However, as a company, we remain completely committed to customer satisfaction. Therefore, we have gone ahead and issued a full refund of $39.98. Please allow 7 to 10 business days to reflect on her credit card statement.

      We sincerely apologize for any inconvenience and or misunderstanding. We hope this helps settle her dispute.  

      Sincerely, 
      Customer Support

    • Initial Complaint

      Date:08/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dint want ti receive more if these packages with creams I dint need. I inky asked for the sample Offer and that is it. One time thing for a good price. Please stop any future payment and refund me the last transaction I have not authorized! O'Neill be more than happy to return products that don't even work and sew ware of my money! I will put a restriction on my credit cards from any future transaction like the one your company has made without my consent!

      Thank you in Advance!

      ********** *********

      Business Response

      Date: 08/31/2022

      Business Response /* (1000, 8, 2022/08/25) */
      Thank you for contacting Customer Care.

      Our company strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.

      We have gone ahead and processed the cancellation and have immediately processed a refund amounting to $238 that would require 7-10 business days to be credited to the customer's bank account. Please see the breakdown of the refund below:

      Date: 08/25/22
      AMOUNT: $119.00
      Transaction ID: XXXXXXXXXX

      Date: 08/25/22
      AMOUNT: $119.00
      Transaction ID: XXXXXXXXXX

      Should you have any questions or need further assistance, please contact our customer care at X-XXX-XXX-XXXX and one of our representatives will be happy to assist you.

      Our Customer Care representatives will be happy to assist you. We are open 24 hours a day, 7 days a week.

      Regards,

      Customer Care

    • Initial Complaint

      Date:07/31/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a trial for their skin cream. When it arrived in the mail it was open and one jar was actually used as there were finger swiped 8n the cream. I called customer service immediately and was given a run around about cancelling. She said she would send more product instead. I cancelled before trial period but was charged again. Twice in 4/21/2022 $119 and $114. I want my money refunded, if not all, at least one of those charges.

      Business Response

      Date: 08/26/2022

      Business Response /* (1000, 16, 2022/08/26) */
      Thank you for contacting Customer Care.

      Our company strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.

      While we are more than willing to work with the customer to resolve and achieve the results they requested, we've noticed that the customer filed a dispute with their bank on 05/10/2022 Please check the chargeback amount and date below.

      Chargeback amount: $115.00
      Date of Chargeback: 05/10/2022

      Chargeback amount: $119.00
      Date of Chargeback: 05/10/2022

      At this point, we can only advise the customer to follow up with the bank on the progress of their dispute. We truly wish we could be of further assistance but given the current situation, our options are limited.

      Should you have any questions or need further assistance, please contact our customer care at X-XXX-XXX-XXXX and one of our Customer Care Representatives will be happy to assist you.

      Regards,
      Customer Care


      Consumer Response /* (3000, 18, 2022/08/28) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Please just reimburse per customer satisfaction guaranteed policy.
      Ty


      Consumer Response /* (3000, 21, 2022/08/30) */
      I just received a phone call from someone who said they were calling from Nutration and will be refunding my money in seven installments to my bank. They were aware of my Florida address and asked for my current address.
      I asked if the BBB was aware and she confirmed.
      I am hoping this is the true case and that I will see these installments reflected on my account.


      Business Response /* (4000, 23, 2022/08/30) */
      Thank you for contacting Customer Care.

      Our company strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.

      We already talked to the customer and have processed the cancellation and immediately processed a refund amounting to $234 which will be sent to the mailing address provided by the customer. This could take 7-10 business days to be delivered. Please see refund details below:

      DATE: 08/30/2022
      AMOUNT: $115.00
      Order ID: DA1DC06BB2

      DATE: 08/30/2022
      AMOUNT: $119.00
      Order ID: 2097F445E5

      Should you have any questions or need further assistance, please contact our customer care at X-XXX-XXX-XXXX and one of our representatives will be happy to assist you. We are open 24 hours a day, 7 days a week.


      Regards,

      Customer Care


      Consumer Response /* (2000, 25, 2022/09/01) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I accepted because I am being refunded money due to me based on my complaint. Hopefully it will be deposited as promised by Amber in our phone conversation.

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