Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was advertising on ******** and I decided to reach out to see what they had to offer. I decided it was not a good fit for me and said thanks but no thanks. That was not good enough for them. I continue to get emails. The one today said, "this is not from me, it's an auto response. Did you want me to remove your name from that?" Signed ******* ********.I tried to file a review and they blocked me from making a review. Now I will be filing a complaint with the BBB. They claim to have an A+ rating but the BBB website does not seem to know who they are. It states near that page that if you have a complaint to contact ******* ******** first. I tried, they hung on me after being on hold over 5 minutes. Then they tried to get someone else on the phone who was going to do nothing, then some guy named **** called and said I can call back but then would not take my call. Does this tell you there is really something wrong with this company? Legally, they have to remove my information when I request it, they did not, ******* ******** decided it would be more fun to harass me. Clearly, he does not have a supervisor to monitor his juvenile acts. DO NOT do business with this company!!!

  

  Business Response

  Date: 06/25/2025

  We fully acknowledge that this request was made and that an auto-generated follow up email was sent after that request. This happened because the process of removing a prospect from our system can take a day to go into effect. After learning about this issue on Monday, I called and left a message, apologizing for the inconvenience and explained that her account was permanently closed. Later that day, our *** fielded abusive and derogatory communication from Patricia Phaklides, which we find to be both unprofessional and uncalled for. Her account has been closed and she will not receive any further communication from PostcardMania. 

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23508196
  
  I am rejecting this response because:

  As I suspected, ******* ******** is being a jerk. I just received two texts from real estate agents asking me to call about houses I inquired about. It was not me. One was a few hours ago and I was not here, I was shopping.  

  Furthermore; I have every right to to write a review of the company and how I asked (3) three times and they still refuse to delete me until I reached out to the BBB. And now I am getting texts from realtors. They blocked me from giving an appropriate review. They finally changed that after I filed a complaint with the BBB.

  If you check ******* ********** computer, you will find ********** posts from ******* and ** areas an he put in my information. We call this harassment. I was not able to post a review, but if you look for it, it won't be there or they will bury it. Insurance companies use the same tactics.

  So while ******* ******** has my information, I suspect the harassment will continue. NO, I am NOT satisfied with their response. All I said was no thank you and am subject to their ignorance and harassment.
  
  Sincerely,
  
  ****** *********

  

  Business Response

  Date: 06/27/2025

  We have found no evidence that would indicate these accusations are legitimate. If there is an proof or evidence that can be provided to us which would support this very serious claim, we would appreciate that being shared so we can handle accordingly. PostcardMania does not sell or distribute any information about our clients unless it's done with specific purpose and written consent from all parties.   

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23508196
  
  I am rejecting this response because:

   As I suspected, Postcard Mania or their employee ******* ******** are continuing to harass me. You will see from the attachments the list of phone calls I am receiving via *********** The first was a call from a Realtor in the ******* area saying I contacted her about a property. Which I did not. As I suggested before, if they were to check his computer, they would find that he is the culprit. That is called harassment.
  
  
  Then there was another call, then another, and so far today, a very nice man from AZ called to give me the information I never requested. Like the rest of them, I explained about Postcard Mania and their employees who take personal information of people like me who decided I did not want to do business with their company.
  
  
  How much longer do you think he/they will continue to harass me?
  
  
  They are forcing me to file a police report. I suspect they will not work with law enforcement either.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When sales men sold us a service and a product there was information and requirements withheld from us until after payment was made and jeopardized the ability for the service and product to be successful. At this point there were numerous attempts and efforts to contact and communicate to and with Postcard mania to address these concerns with no response or reply back from them. Several weeks went buy and not until we disputed payment with our bank did someone from postcard mania make a half hearted effort to email us asking us to cancel our dispute with our bank and then they would discuss a resolution. This company has not acted in good faith, manipulated and was untruthful about what they were selling! We have not received the service or product promised. I would like help resolving this issue.Thank you!*** ****** All Seasons Painting and Remodeling ************

  

  Business Response

  Date: 07/11/2025

  Mr ****** contacted PostcardMania in February of 2025 and after a couple of conversations, purchased online marketing products for his business. The ads were designed and approved by Mr. ****** and went live on April 14th 2025. After not being granted access to his ******** business page, the budget was transferred per a phone conversation had with his online ads specialist. The email sent to Mr. ****** confirming that data is attached. Since April, The ads have been displayed ******* times resulting in ***** clicks to his website, ******************************************************

  Not only did PostcardMania complete the work that was purchased, approved and paid for by Mr. ******* we were able to achieve a click-through rate of 1.39% which is 202% higher than the national average for the ****** platform. These results were sent to Mr. ****** each month so we're unsure of how we ended up in this position. Mr. ****** has disputed this amount with his credit card and we are currently working to prevent the theft of our labor through that channel. 

  In May, one of our Quality Control Specialists reached out attempting to handle this with Mr. ****** but was told he was unwilling to cancel his dispute and work to find a amicable resolution. 

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 15, 2025, I hired mypostcardmania for digital marketing services for the amount of $4000. Despite payment, the company failed to deliver any services. I ran into quality issues and lack of communication from the start. Despite repeated attempts to contact several individuals (account manager, marketing lead, design etc. ) I kept getting the response that they are busy on another line with someone else. Almost 2 months into the "campaign" there has been no one offering to assist with fixing the problem and lack of professionalism from all aspects. I am deeply disappointed I put my trust and finances with this company. I request the BBB's help in securing a full refund settling this manner.

  Customer Answer

  Date: 06/03/2025

  Name of business Premier Family Dentistry 

  

  Business Response

  Date: 06/19/2025

  On January 23rd 2025 ************************ purchased a marketing campaign for $3,720.60 which included ****** double sized postcards, design services, addressing services, and a mailing list of ***** consumer records. A design was approved and mailings were scheduled. Screen shots of the approvals and mailing schedule emails are attached.

  
  On April 15th 2025 Premier Family Dentistry upgraded their order to include Everywhere Dental Platinum which is our online suite of marketing products. On April 29th 2025 they purchased 2 additional campaigns which were set up to automatically mail to new movers and people visiting their website. Results of these products can be found in the clients portal but Ive included screen shots of what can be found there.

  
  After the Second mailing, we were instructed by Premier Family Dentistry to cancel the 3rd mailing due to a lack of response.

  
  On May 22nd a case was submitted to our ************************ regarding these concerns. Premier Family Dentistry was contacted several times by a Quality Control Specialist. At that time, we were told the only handling that would be acceptable would be a full and complete refund. Since PostcardMania makes no guarantees regarding response rate and confirms this with every client via a recorded verification script read at the start of each campaign, we cannot refund for services that have been delivered.
  After speaking with our Quality Control Specialist and being told we cannot facilitate a refund the upgrade charge for the Everywhere Dental Platinum was disputed via the clients credit card. We are currently in process of defending our company against this attempt to take back money for products and services that have been delivered with the written approval of the client.

  
  After this dispute is settled and if it decided in our favor, we will gladly refund Premier Family Dentistry for the undelivered products and services which totals $309.17.

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23407657
  
  I am rejecting this response because:

  I appreciate the opportunity to respond to Mypostcardmania reply regarding my complaint Unfortunately, their response does not adequately address the core issues I raised, and I would like to provide further clarification.  
  
  1. Failure to Deliver Promised Services:
     Mypostcardmania claims that they fulfilled their obligations, but the facts contradict this. Despite multiple attempts to contact them, they failed to deliver the digital marketing products/services as agreed upon. To date, I have not received any digital services , nor have I been provided with a satisfactory explanation for the delay.  
  
  2. Lack of Communication:
     Their assertion that they were "responsive" is misleading. Over the course of one month, I attempted to reach them many many times via phone and email but received no substantive response until after I filed this complaint. Professional businesses should be accountable to their clients, especially when concerns arise.  

  3. Refusal to Provide a Refund or Resolution 
     I made several good-faith efforts to resolve this matter directly with mypostcardmania before escalating to the BBB. Despite their claims, they have not offered a refund, a revised timeline, or any compensatory solution for their failure to perform.  The full amount of $4000 should be refunded as fair compensation.
  
  Given the lack of resolution and the misrepresentation in their response, I urge the BBB to hold mypostcardmania accountable for their unfulfilled obligations. I remain open to a fair resolution, such as a full refund or completion of the agreed-upon services without further delay.  
  
  Thank you for your time and attention to this matter. Please let me know if further details are needed.  
  
  Sincerely,  

  Premier Family Dentistry
  --
  

  

  Business Response

  Date: 06/25/2025

  The services were approved and went live and I've provided screen shots of the results which were accessible in their customer portal. We received repeated calls and emails this week with demands to close the account and have complied with this request as of today. I've included a screenshot of that email conversation. At this point, it's clear that there is a disconnect between what is being said in this complaint and what is being said to PostcardMania. We have refunded this client for all undelivered services and their account is closed per their request. 

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Postcard Mania (dba PCM Integrations) continues to spam my email addresses and call my personal and work phones. I have requested that they stop doing so several times, but they continue to keep me on their call and email lists. I have previously spoken to employees of the company and they confirmed and assured me that they would no longer contact me. At this point it is willful misconduct on their part. I would like BBB to communicate to them that they should not contact me again, and if they do - it will become a legal issue. I have also sent a message to their CEO via ********. I would not usually take such an active stance against a company for ***/Calls but it should not take more than half a dozen times to get a company to comply. Thank you.

  

  Business Response

  Date: 04/29/2025

  Hi *******, I'm very sorry to hear we've caused this frustration, that was never our intent. I've thoroughly reviewed your account and can't find any notes that you requested this previously but I've closed your account with ********************** so you shouldn't receive any further contacts. If you have any data on who you spoke with and when you asked not to be contacted, we'd appreciate it since we want to ensure this doesn't happen again. Please feel free to reach out and ask for the ** of Quality Control should you have any further questions or concern. 

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March, 22, 2024, I promptly paid Postcard $600 for postcard design. We have a contract. I sent all requested proof that our business was a legitimate education and training business., and also what we sold. Postcardmania's staff refused to complete our design. I requested that they simply complete the last few edits and then send our completed files but they refused. They will not answer any calls or emails. Tons of other customers are reporting similar incidents.

  

  Business Response

  Date: 09/17/2024

  ******************* placed an order with our company for design work. During the creation of that design, it was realized that their business violates our policy that prohibits us from working with Multi-Level Marketers due to their reputation of making false promises to their prospective leads. This design was flagged due to it's guarantees of quick cash and envelopes full of money sent to anyone signing up for their program which seemed to only provide training materials as a product of their business. We have refunded their card in full and offered a thorough apology for not catching this sooner. Since then we've received hostile emails and at least 6 negative online reviews accusing us of discrimination. We will gladly send ******************* the design files for the work we did for them if that handles this situation and we can agree that no further contact will be made, including on public forums. 

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 22249928
  
  I am rejecting this response because:
  

  Their design team accepted the job and took full payment. Only later did they all of a sudden request documentation which we gladly provided, and which they approved. Not once did anyone require any of the copy or images provided to not be included in the design. They continue to lie and label the business multi-level marketing, which it is NOT. We discovered later that Postcardmania and their employees have a long history of doing this to their clients, and then blaming the client when they fight back. I called and emailed several times to try and peacefully resolve this. My calls and emails were ignored, and we have proof of this. Afer weeks, a manager finally reached out with threats related to our legal complaints and reviews, including this BBB complaint. We will continue to share this horrendous experience with others through reviews and complaints, in hopes that other innocent clients no longer fall victim to their heinous business practices.
  

  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/19/2024

  While we would have preferred to have found an amicable resolution, were confident our decision was made with ethics and social responsibility in mind. These principles have allowed PostcardMania to become an industry leader in our 26 years of business and we will continue to operate with these values. Ive attached a copy of the design in question as it provides clarity to why this decision was made. 

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22249928
  
  I am rejecting this response because:

  As a final response, I would like to let those who are reading know that Postcardmania is notorious for doing this to others. Look at their negative, 1-star ****** reviews for PROOF of what really happens when you hire them. They don't even have a Yelp presence since **** refused to allow their fake positive reviews from staff, and instead highlighted the true negative reviews from customers who had horrifying experiences and got ripped off. For us, they never sent us the postcard files we paid them for. And only threatened to post our postcard design if we didn't remove our fair and legal reviews and complaints. Our battle with them will likely continue for years to come, and we are fine with that. We only want to warn other unsuspecting potential customers of their unethical business practices before they go through the terrible experience we suffered through. More reviews and complaints forthcoming.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a marketing campaign with Postcard Mania. We received close to 600 to **************** return out of 4000 on 3 different occasions. This totals close to 2000 cards not delivered out of 4000 cards. This is 50% of cards not delivered. These post cards were returned to us via ***** The postcards gave various reasons such as: Return to ****** attempted not known unable to forward. Return to sender not deliverables as addressed unable to forward. Return to sender undeliverable as addressed unable to forward. Return to sender vacant. Unable to forward. Return to sender insufficient address.The mailing list was fake list and was sent to undeliverable addresses. I reached out to Postcard mania and let them know the issues. They told me that they were looking into it. No solution was ever presented to me. they just kept us waiting and still waiting. They were suppose to send someone from Fed Ex to come pick the returned postcards. This took several weeks. This is still pending and we are still receiving return postcards. Someone needs to know that this is happening and that nothing is being done about it. We should be reimbursed from this campaign due to close to 2000 non deliverable postcards that we were returned to us out of 4000. We are requesting a refund on on the postage and postage convenience fee starting from Feb when the postcards were being returned, and the new town mailer ad subscription. ******* - Feb ******* March $750.00 June $750.00 July $920.00 April $920.00 May $920.00 June $920.00 July $8393.60 - Total of refund request.

  

  Business Response

  Date: 08/01/2024

  We were first notified of this issue on May 28th 2024 and have attempted to handle this directly with the client but our explanation was not acceptable. ***** list records were purchased on this order and list was sourced from a national list vendor that we've been working with for nearly 20 years. Our vendors guarantee a deliverability of 90% and when returns come in over that 10% ***** we collect them from the client, log the bad addresses and send to the vendor for an explanation. Our policy is to credit anything over that 10% towards future mailings. In this case, we were sent 214 returned addresses the first time we collected them from the client and after the second pick up we totaled 305 unique addresses returned as undeliverable. The number of postcards the client received back is higher since the client mailed to this list 3 times before alerting us to the issue with returns. So, since we received 305 postcards with unique addresses, they would have actually gotten 915 back but there are still only 305 unique undeliverable addresses found from this list which equals 7.6% of the ***** records in the list. Regardless of this number being below the 10% threshold, we always want to do right by our clients but we must balance that with a mutual understanding and the correct expectations moving forward. This client has already disputed charges with their credit card so unfortunately we aren't able to offer any further resolutions as our time and resources must now be allocated to preventing the theft of our products and services. 

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 21996693
  
  I am rejecting this response because:

  I am writing to formally reject the response provided by your team regarding the issues with our marketing campaign. As a small business, we invested thousands of dollars into this campaign with the expectation that it would help us attract more customers. Unfortunately, this has not been the case. We are wanting a full refund. 
  The excessive amount of returned cards proves that potential patients and customers have not received the postcards, and the yellow stickers also show that these cards were sent to fake or incorrect addresses. Despite our concerns, the individual assigned to resolve this issue postponed taking any action, citing that they needed to wait for the postcards to be returned to your office before assisting us. This delay, coupled with prolonged periods of no communication, has caused significant frustration.
  I was also directed to contact the original representative who helped us initiate this campaign, only to be redirected back to the same individual who was unable to provide adequate support. The lengthy back-and-forth has unfortunately impacted our ability to dispute these charges through our credit card company due to the delays and lack of assistance.
  Additionally, the number of postcards returned to us was much higher than what was stated in the response we received, further confirming our concerns that this campaign was not executed as promised. To make matters worse, we are still receiving fake postcards in the mail even after the campaign has ended, which only adds to our frustration and concern.
  It is deeply upsetting that a company would take advantage of a hardworking small business by failing to deliver on services for which we have paid a substantial amount. We request a full refund for the services that were not properly completed. Please see photos that show the dates of these cards still coming back to us. 
  We hope to resolve this matter amicably and in a timely manner. Please advise on the next steps.
  Thank you for your attention to this issue.
  

  Sincerely,
  

  
  *********************

  

  Business Response

  Date: 08/21/2024

  Unfortunately, we're not able to agree on the fundamental facts of this situation. When we originally addressed this issue with the client, they provided us with 305 unique returns. Unless there are returned cards still being withheld, this is what the client was able to prove. This means that ***** of their records were successfully delviered and they're attempting to be reimbursed for that marketing. They were informed of our 90% deliverability guarantee which I've included in my previous response and refused our offers of resolution stating that only a full refund is acceptable. All charges for this campaign have been disputed by the cardholder for a second time after the initial dispute was not ruled in their favor. The assertion that they are owed a full refund is based off false data and when asked to cooperate in proving these statements to us, we were met with hostility, credit card disputes and complaints on public forums. Unfortunately, we've exhausted our options to resolve this issue. 

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 21996693
  
  I am rejecting the response because: I have submitted documented proof of the cards that I received back, clearly showing that the remaining cards were never picked up. The returned cards have dates from the post office indicating when they were sent out, as well as the reasons they were undeliverable. It is PostcardMania's responsibility to ensure that the list of names and addresses for the postcard campaign is valid.
  You mentioned that I only returned 300 cards, but I want to clarify that I sent back ************ one batch via ****** PostcardMania informed me that the process required sending the cards back through ****** and that a ***** representative would pick them up for processing. After multiple follow-ups with your team, ***** picked up the cards, but only once, and the batch contained 700 cards, not 300 as you stated.
  I followed up with the PostcardMania team member several times, starting from the end of May, and it took two months of persistent communication before I received any feedback. This delay is unacceptable. I also reached out to other team members at PostcardMania for assistance.
  I have photographic evidence of the cards I sent back, which I have already submitted to you. For each campaign, ***** cards were supposed to be sent out, and I received 700 cards back each time. This amounts to 17.5% of the total, leaving an 82.5% delivery rate, which is below the 90% you claimed.
  Even this last week, we are still receiving cards that are being returned because they were sent to fake or invalid addresses. Given this, we are due a refund. I am seeking a refund for the services we did not receive, as well as for the cost associated with the fake invalid addresses where cards were never sent. Many of these addresses were incorrect, leading to undeliverable postcards being sent to fake addresses, empty houses, vacant apartments, and non-existent locations.
  Thank you for your attention to this matter.
  
  *********************

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning. I am filing this complaint after multiple attempts to try and cancel and get a refund on the remaining cards I purchased. this spring I paid $4500 to have ****** postcards sent to clients, split into 5000 to be sent at a time. The first order I was assured that the cards would make it well in advance of the promo expiration date printed on the card. However, the cards were not actually sent for 4 weeks. People didn't even start getting the cards until 3 days before the promotion ended, so I got approximately 5 customers out of this initiative. This was entirely due to Post Card Mania not shipping these out. I called to cancel and get a refund after this disaster and complete waste of money, but after 4 attempts and being sent to voicemail, I was informed that this would not happen again. I thought I would give them another try for the 2nd mailing. No refund or remailing was offered for the first campaign. During the 1st mailing I submitted artwork for a 4th of July promotion, but freaked out after it took 4 weeks to get the 1st promotion out and changed the date to July 22. They sent approximately half of the 2nd mailing to ********, 200 miles away from where I service. I have received approximately 0.01% return total on my promotion, which is abysmal and I place this blame entirely on Post Card Mania. Now they are saying that I signed a document consenting to have the July 4th promotion printed, and there is nothing they can do. I want a refund on the remaining cards that have not gone out to customers. This campaign has been an unmitigated disaster and has almost put me out of business, and again the fault is entirely with Postcard Mania.

  

  Business Response

  Date: 07/17/2024

  **************** purchased his campaign on 5/10 and his design was completed and approved to print on 5/20. His job followed the communicated timelines and mailed 5/28, which was the day after the printing was completed. There was an expiration date for the advertised sale of 6/15/24 however, all of the postcards were delviered by 6/11/24 as confirmed by the **** mail tracking report found in the client portal. (attached here). If PostcardMania felt that these actions had a negative impact on this business, we certainly would have offered a remedy but the approved design was delviered to the intended audience before the end of the advertised sale and all communicated timelines were followed, including the **** delivery expectations for Standard class saturation mailings, which was the mail type selected by ****************. 

  Regardless, we want nothing more than an amiable resolution so we'd like to offer **************** a refund for his order, less the cost of the ***** postcards shipped by request on 7/1/24. The printing and shipping cost for these postcards amounts to to $1,039.00. so here is how the refund total breaks down: 

  Campaign Cost- $4,954.50

  Printing/Shipping of ***** postcards- $1,039.00

  Refund offered- $3,915.50

   

• Initial Complaint

  Date:05/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There must be an issue with the labels I bought -' 200 labels. I've sent out 600 postcards, 300 of them in envelopes, for a tutoring business that afvertizez even free tutoring. I have not received EVEN 1 CALL. It's absolutely impossible... true, I have had hacking and issues due to an falsely-*** ided criminal interfering with my business to obstruct it -- but in a booming tutoring market I would have gotten calls. I suspect the labels were incorrect, never reached the addresses. I request an investigation and refund.

  

  Business Response

  Date: 05/28/2024

  On May 9th 2023 DIPLOMAT ************* purchased a list from PostcardMania of residents in a  specific zip code, making over $100k income.  That same day, a preliminary list count was pulled and sent to *********************** for approval. It was approved within hours and the receipt showing the email and IP address of the approving party is attached. Also attached is a pivot table showing the zip codes in the list to verify the correct geography was delviered. We've been in this business for over 25 years and only use list vendors who have a proven track record for high quality data. Records are updated a minimum of every 30 days, per the terms and conditions laid out to us by those vendors. There was nothing mentioned in the complaint that points to the inaccuracy of the list, just that no response had come from the mailing. 

  Regarding the lack of response to the mailings. PostcardMania only delviered a list on labels. We did not produce the marketing piece or set up the pieces for delivery. There are many things that can decide the efficacy of a marketing campaign, such as messaging, design aesthetics, timing, and repetition, to name a few. A lack of response to a mailing is not evidence of a bad mailing list but if there are other issues that point to this being defective, please provide that data for us to address. 

  We would have loved to help handle this concern internally but unfortunately, it doesn't seem we've spoken to anyone at DIPLOMAT *************.in some time and our follow up calls have gone unanswered since completing this cycle over a year ago. 

   

  Customer Answer

  Date: 06/06/2024

   Complaint: 21761446
  
  Postcardmania representative,
  Thank you for your reply. I have declined further business in light of this situation.
  Just to clarify: I ordered 2000 labels from Postcardmania on that occasion; and in total  I sent out 600 i.e. 200 at a time, three times over 2 weeks, mailed from different *****s. I am rejecting this response because of multiple reasons as describd below.
  1) please note the attached photos of some of the cards which have been characterized as very appealing by all the clients I've spoken with;
  2) several types of services are advertized: 4 languages for adults and children; test preparation (STAAR, SAT/ACT, etc) in which I am certified; plus art classes that have been very appealing to Asian minority clients based on the pictures in the ****** area where I sent out the cards;
  4) I also advertized exotic birds sales from out production unit;
  My point is that at least 1 Phone Call about these cards would have been generated out of 600 postcards mailed out. It is clear now that my flow of clients have been obstructed and redirected as part of the overwhelming witness tampering action I have experienced.
  Something wrong occurred to obstruct my advertizing. I am including my issue of illegal witness tampering actions by unidentified persons who -- I was told by credible school sources -- have shown ******** IDs to obstruct my educational work at 4 schools, too, after hampering the technological hiring process ("glitches" employees identified) and who also stopped my business work via technology. This situation has been reported to PDs since 2023.
  Regarding Postcardmania, I estimate that only an interferece with the validity of the labels could have resulted -- easily -- in such lack of response (e.g. the letters never reached anyone and were lost in the mail unreturned to me). Unless the client calls were stopped via my hacked phone, but upon verification strangers' phone calls have been reaching me. Of course, I cannot prove anything re. the postcards issue, and this course of BBB action re. Postcardmania will be closed once you receive the attachments for your records. I brought up this issue to raise the awareness of the Postcardmania management about this type of fraud that *** have involved some action ... bribery of one of their agents to invalidate the labels? ("mess up" street addresses?)... through computerized means before sending the labels to me by email. 
  
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 06/07/2024

  These accusations of fraud and wrongdoing are unfounded and devoid of factual evidence. All of the information we have to provide for this matter has been provided in our initial response. 

• Initial Complaint

  Date:01/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for ***** postcard design and printing $652.50 on 04-28-23 and postage $399.64 on 11-28-23 after they took so long to get the design like I had to design because they did not provide professional design. I told the "salesman" that I had just been ripped off and cheated by ******* nearly $3,000 for website design and SEO services - and all he cared about was upselling me and selling me more things. For instance he immediately started emailig that my website was not good and they would design one for some $300 or $400 more. I told him no way, but he kept emailing trying to sell me more or upselling me. Now we get the postage finally paid and around Christmas time, I get the one sample postcard they mailed out to ***** massage therapy practitioners and it is the small postcard NOT the big one they did bait and switch! This company mails samples and advertisement solicitations always using their large postcard - so one believes this is their Nitch! When I complained, they told me no refund but pay another $300 or $400 and we will mail ***** large postcards for you! Now why would I pay them anything else when they did a BAIT AND SWITCH , took so long to get the postcard designed and hit the mailbox at the worse time of year when people are busy with the holidays and travel!

  

  Business Response

  Date: 01/05/2024

  On 12/1/22 and 3/23/23 PostcardMania was contacted by Iteracare.Pro in regards to our marketing services. To date, weve had no contact with anyone matching the name on this complaint. However, the email address (****************************)is the one provided to us by Iteracare.Pro in March of 2023.

  During the interactions with our marketing consultants, only one quote was created based on the conversations had over the phone. This was for ***** 4.25x6 full color postcards. On April 28th 2023 the quote was paid for and a copy of the paid invoice which outlined the products being delviered, was sent to the aforementioned email address on account.

  I have attached the order invoice here which clearly states the size of the postcards as 4.25x6. Ive also attached a screen shot of the sent email note in our system that automatically logs these actions.
  

  Upon review of the documents submitted by Iteracare.Pro in this complaint case, this email can be seen in their inbox with the attached PDF invoice referenced above.(Ive included a screen shot of their submitted image with that email highlighted and circled in red).

  Despite our transparency and our investigation which showed we informed the client on the product they purchased, we still offered to split the cost of their next campaign to help with this misunderstanding. This led to immediate accusations of fraud and threats of *** involvement. The client was unwilling to acknowledge the email and invoice sent and has continued berating our staff with false accusations of criminal activity. We do everything within reason to accommodate our clients regardless of the situation but we have to draw the line when someone choses threats and harmful accusations over civil mediation. 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company to help my landscaping business in June of 2023 and they promised me the world and would get me all kinds of business, but that did not happen, I got 1 call from all the money I spent and told them I was not happy with their service and did not want to extend me service with them. They then took an additional $430 dollars from my account and told me I did not cancel that service, which I clearly did. All they tried to do is upsell me on all of their services. Again, I got 1 call from their service after spending $4,000. They mis represent their selves to consumers.

  

  Business Response

  Date: 08/25/2023

  In May of 2023 ************** purchased ***** postcards with ***** list records along with our Everywhere Small Business suite of online marketing products. On 5/24/23 ************** gave approval for his online products,which went live the following day. As of 8/25/23 Mr. ****** ads have been displayed ******* times resulting in ***** clicks to their website, as shown in their client dashboard (screen shot attached). As you can see in the screen shots of the order form and product approval Ive included, we clearly state the terms of billing associated with this product. This is also outlined in our terms of service which Ive also included here with Mr. ****** acknowledgement of those terms.

  
  Out of the ***** cards purchased, only ***** have been mailed. We have been encouraging ************** to continue marketing since repetition and consistency are vital elements to the success of any marketing campaign. Our sales process includes a disclosure explaining that we cannot guarantee results which is something outlined in our terms of service as well.

  
  At this point, ************** has $955.33 in undelivered products and services and we intend to refund him this amount and discontinue our business relationship. After a thorough review, we determined we made no promises regarding his results and feel he was unreasonable in our attempts to handle his concerns. If he can produce a communication showing his request to cancel the online marketing services prior to his billing on 8/24/23 then the refund total will include that amount as well.