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Business Profile

Searchers of Records

DegreeSearch.org

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 16 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls me 2-3 times a day from different phones numbers. My phone is on the *** registry and I have never asked to be on a call list of email. I have heard the selling line once live and now I have a recording they left a voicemail. The message is something like, "This is degree search and we have multiple job opportunities in your area, what type of I job are you looking for. We have research and educational opportunities" I am not looking for a job!!! Also when you call the number back, there is no company recording stating the name, the message just states thanks for calling customer service, press 1 to talk to a person press 2 t be placed on our do not call list. Neither option works. I report every call to the *** registers and when they call me I know it is a scam, so t hey get one of my recordings in kind......I just want this company to be held liable for these abusive invation

    Business Response

    Date: 05/19/2023

    We apologize for any frustration or inconvenience and calls placed by DMS or it's partners may have made. We have added your number to our internal Do Not Call list so you should not receive any further calls. We have also looked into our automated DNC system and did not identify any issues with the current functionality.  

    Customer Answer

    Date: 05/21/2023

     
    Complaint: 20061262

    I am rejecting this response because:   I never have done business with this company and my phone is on the Do not call list.   So that suggests to me this company is breaking the law.  Cn BBB found out how  they got my number in their system

    Sincerely,

    *******************

  • Initial Complaint

    Date:04/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive calls from random numbers claiming they are from this company three to four times a day. If I block one number they will call from another one the next day. I dont recall signing up for this and would like to no longer be contacted by anyone claiming they are from DegreeSearch.

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm constantly getting phone calls from degree search at least that's what they claim in their nine to 11 second voicemails I get multiple calls a day never answer and I have tried to add my phone number to the national do not call registry I've never sought out this business nor have I ever done any business with them and the calls are harassing me and my family

    Business Response

    Date: 03/31/2023

    We have added the phone number provided to our Global Do Not Call list. We also checked our call records and do not appear to have placed any calls to you during the calendar year. If you have any additional phone numbers that you'd like DNC'd please provide them. Any additional comments / concerns can be addressed to us directly at ****************************

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These people keep calling me. A few weeks ago someone named **** on the call told me to press 1 to be taken off their call list because he couldnt do it. I pressed 1 and it does immediately disconnect the call making it seem like Ive been unsubscribed yet the next day I get another call from **** like nothing changed. They also call super early in the morning like 6 am

    Business Response

    Date: 03/09/2023

    You have been added to our internal Do Not Call list as of our receipt of this alert on 02/23/2023. Please contact us at *************************** if you have any further issues. 

  • Initial Complaint

    Date:02/01/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am on the national do not call list and i have asked degree search not to call me. they call me 3 x a day and i tell them every day to put me on the do not call list and to stop calling. but the process repeats again the next day. they call every day multiple times a day. They wont stop- ive already warned them several times too that im on a national do not call list

    Business Response

    Date: 02/20/2023

    This has been resolved. The phone number provided was added to our global Do Not Call list on 2/1/23. 

    Business Response

    Date: 03/10/2023

    Date Sent: 2/20/2023 12:46:33 PM

    This has been resolved. The phone number provided was added to our global Do Not Call list on 2/1/23. 

  • Initial Complaint

    Date:08/26/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continues to harass and refuses to put me on the ********** list. Spoken to OVER 30 agents .. every call begins the same.. phone calls are back to back tying up my phone line. Calls from different spoof numbers.

    Business Response

    Date: 09/02/2022

    The phone number provided has been added to our internal DNC list.

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