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Business Profile

Furniture Repair

Restauro Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Restauro Co. is the contracted repair vendor to *************************. **************************** is the main repair contractor they will be contacted also. A repair Ticket #:8838453 was generate on 11/22/24 for an elderly parkinsons patient's lift chair. they have made contact or answered any call made to them for schedule of repair. Chair is needed and they are the contracted repair vendor. Do not use this companies services if you are able to avoid it. They are not responsive to their customers needs.

    Business Response

    Date: 12/05/2024

    We are very sorry you are disappointed, we tried to explain to you that we made several attempts to set service since 11/18/2024. We have had no luck reaching out via the two phone numbers provided by your warranty company. After two weeks of no contact we are forced to cancel the order as no customer contact. As explained today on the phone (12/05/2024) we did advise to you that you should reach back out to your warranty company and ask them to send us a new work order as we no longer have access to your claim. Should you contact the warranty company and they provide us with a new work order we would be more than happy to service the claim for you. If you need any help we would be more than happy to assist you with retrieving the order. We look forward to assisting you in any way we can. 

    Kind Regards,

    Restauro Co. 

Restauro Co. is NOT a BBB Accredited Business.

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