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Business Profile

Retail Stores

DSL Supply, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The DuraVent Y reducer I purchased on Oct 31, 2023 was never received. I did receive a confirmation receipt of my order at that time. I have emailed DSL Supply numerous times to give me an update on my order with no response. I was unable to find a phone # that I could contact them with. I cannot resolve this issue because they are not responding.Thanks ***********************

  • Initial Complaint

    Date:11/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2023 I placed an order for 3 slab doors. They all 3 arrived but one was damaged beyond use. It was not accepted and returned. The door was never replaced or refunded despite dozens of calls (leave messages) texts and emails. Nothing !! I bought another locally and am out about $126 for the door from DSL plus tax. Is there anything that can be done ?**************

  • Initial Complaint

    Date:11/14/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order from DSL supply .com for $208.89 on 11/05/23 and received 1 email confirming the order and the 2nd to confirm money received. I have yet to receive any other email regarding tracking number or anything. I have called several times and get no answer and have left several messages. I need to know what to do about this.

  • Initial Complaint

    Date:12/16/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order online on Wednesday 12/14/2022 from this company's website. I received a tracking number quickly and on 12/16/2022 a deliver was received. It was a much smaller package than I expected and I was confused when I opened it and found one sponge. Based on the description on the website, which is shown in the photos, I expected 1 case of 20 sponges. I contacted the company to clarify. I was advised by David that I only order one sponge. I explained that I would not have paid $5 for one sponge and he, very rudely, said that he would just refund me and attempted to end the conversation. I explained that I still needed the status of the Palmolive that I ordered and since the description of the sponge was not accurate, I also wanted to confirm the number of palmolive's that I should expect. He checked and advised that I would be getting 12. Based on the description, I explained that he could just cancel the order because I was expecting 12 sets of 12 bottles...based on the description. He laughed sarcastically and told me I needed to go back to school...said some other rude things and then hung up in my face. I attempted to call back and was sent to voicemail.

    Business Response

    Date: 01/05/2023

    The item on or website was for each, with letting the customer know that it comes also in case size. After customer call and complained, we refunded the sponges.

    Customer Answer

    Date: 01/07/2023

    (The consumer indicated he/she DID NOT accept the response from the business.)

    The business stated "we refunded the sponges"...yet according to the business, I was only entitled to ONE. The business did refund the $5 for the one doing I received. I was not refunded for the Palmolive.



    I will be satisfied with nothing less than a full refund or full shipment of what I should have received. Any reasonable person would have the same expectations based on the item descriptions.

DSL Supply, Inc is NOT a BBB Accredited Business.

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