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Business Profile

Retail Stores

DSL Supply, Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Dorise S

    Date: 12/13/2023

    I placed an order on 11/3 for a valance. I received two order confirmation emails that look exactly the same. One on 11/3 and one on 11/5. My credit card was charged for $43.05. I have not gotten my valance yet. I have called their phone number I found on their web page I think at least twice and left a message on voice mail. On 11/18, I replied back to the order confirmation email asking when my valance will be shipped. I emailed David (owner I believe) on 11/28. I have received no other communication from DSL Supply about my valance. I really want the valance. I will contact my credit card money to get my money back if this review doesn't help.

  • PATRICK M

    Date: 03/07/2023

    David ******* at DSL told me in December they had two heaters in stock for me but only sent one with no explanation. After multiple emails and phone calls with--no responses --he finally sends the wrong heater 2 weeks later from a 3rd party. Again, no explanation and no response from Mr. *******. After 6 frustrating and infuruating weeks, I was finally able to return the wrong heater back to the 3rd party. But now to add insult to injury, Mr. ******* chose to not only ignore my multiple requests for a refund but he challenged my claim of the missing heater. It took another several weeks of dispute documentation to VISA to finally force DSL to credit back the charge for the missing heater. DO NOT ORDER any products from DSL unless you are prepared for messed up shipments, no refunds, and unanswered emails and phone calls. I'm sure Mr. ******* will argue his case here but I have 4 months of documentation to prove my claims.

DSL Supply, Inc is NOT a BBB Accredited Business.

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