Complaints

This profile includes complaints for Club Exploria, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Club Exploria, LLC

  25 Town Center Blvd Ste C Clermont, FL 34714-4836

  
• 

  New Smyrna Waves by Exploria Resorts

  3208 Hill St # 111 111 New Smyrna Beach, FL 32169-3554

  
• 

  Pocono Mountain Villas by Exploria Resorts

  2157 River Road East Stroudsburg,, PA 18302

  
• 

  Grand Seas Resort by Exploria Resorts

  2424 N Atlantic Ave Daytona Beach, FL 32118-3245

  
• 

  Summer Bay Orlando by Exploria Resorts

  17805 U.S. HIGHWAY 192 W Clermont, FL 34714-9602

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since purchasing the timeshare, we have not had the opportunity to use it at all. During the sales presentation, which lasted over three hours, we were led to believe that we could combine points, but we were not informed that the points would expire. This lack of information has prevented us from fully utilizing the timeshare.Additionally, we were told that the points could be used at ****** properties, but we have been unable to find any information on how to do so. This has been both misleading and disappointing. We were also unaware of the rescission period, which would have allowed us to cancel the timeshare within a specific timeframe without ************ make matters worse, we were not informed about the club fee that is combined with the maintenance fee, significantly increasing our overall costs. The sales representatives were very persistent during the signing process, pressuring us into committing to the timeshare without providing full transparency about the fees and conditions.Our financial situation has also drastically changed since the purchase. My partner, *******, had to retire due to a work injury, and for the past three years, we have been living on a single income. This has made it nearly impossible for us to continue affording the timeshare.Considering these circumstances, I am requesting the cancellation of our timeshare contract with Summer Bay Resorts. I am willing to cooperate in any way necessary to resolve this matter promptly and amicably.Thank you for your attention to this issue. I look forward to a timely response and resolution.

  Business Response

  Date: 01/06/2025

  *** ********,thank you for reaching out to the Better Business Bureau with your concerns.Our records indicate that you purchased your Vacation Interest in 2015. At that time, Summer Bay Partnership was developer, and therefore, we cannot recreate conversations that took place during your sales presentation in 2015. With your Exploria Points (EXPOs), you have access to the Club Exploria Resort Portfolio which has over 49 resorts to book reservations. In addition, through ***, the exchange company, you would have access to certain ****** ************* you must be aware, ****** properties are very popular and based on availability, therefore you would need to plan to book your reservations accordingly. At time of purchase, you were provided in writing ten (10)calendar days to review and cancel. We truly understand that life circumstances can change unexpectedly, and we empathize with the challenges youre currently facing, however, Exploria Resorts does not currently have a buy back or resale program to purchase or accept title to any Vacation Interest. Your account remains active, and you are still responsible for your financial obligations to Exploria Resorts.

  Customer Answer

  Date: 01/09/2025

   
  Complaint: 22709763
  
  I am rejecting this response because:

  We were unaware of the rescission period, which would have given us the opportunity to cancel the timeshare. Had we known about it, we would have taken action to cancel immediately. Instead, we feel trapped in this situation.
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 01/10/2025

  *** ********,thank you for your feedback regarding the rescission period. The rescission period is outlined within your Purchase Agreement in multiple locations directly above your signature in bold font pursuant to Section 721.07(6),Florida Statutes. All relevant information was communicated at the time of the execution of your purchase. We encourage you to contact our ***************************** to discuss payment options that are available. As mentioned to you previously, Exploria Resorts does not have a buy back or resale program to purchase or accept title to any Vacation Interest therefore your account remains active. Thank you once again for the opportunity to address this matter.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family has been trying to work with Exploria Resorts to give our timeshare back to them for almost 3 years and they are not willing to help us. We have paid them thousands of dollars to pay off the timeshare with nothing to show for it but regret, and financial and emotional strain. We are disappointed with the timeshare we purchased from Exploria Resorts. We only used the timeshare twice, and getting an available unit was always a challenge, despite joining *** for an additional fee as advised. The customer service experience has been incredibly frustrating. Our complaints and inquiries are continuously referred between Summer Bay Florida and RCI in an endless cycle. Adding insult to injury, the units provided when we did manage to stay were substandard and not as advertised during our initial tour. The accommodations were old, poorly equipped, and had an unpleasant musty odor, and the air conditioning malfunctioned. Due to a car accident, I am living with long-term mobility issues and constant pain. Exploria has pushed us aside like we do not matter. They have only given us roadblocks. How can they treat their members like they do not matter? We are asking for their help and all they have are excuses. We want out of this terrible nightmare!

  Business Response

  Date: 01/23/2025

  *********** thank you for reaching out to the Better Business Bureau with your concerns. Please know that we appreciate your loyalty over the past 25 years.Since your last visit, so many upgrades have been made to our resorts. We would welcome the opportunity to see you at one of our resorts so that you can experience the updates. Our *************** team is available to assist you with making reservations and you can contact them directly at ******************************************** truly understand that life circumstances can change unexpectedly, and we empathize with the challenges youre currently facing. Medical issues and financial burdens can undoubtedly make managing commitments more difficult.While we recognize the difficulties youre experiencing, its important to note that entering a contract establishes obligations that both parties are expected to uphold. Canceling a contract outright is not typically an option, but we are here to help explore alternative solutions. Rest assured Ms. ******** you do matter, and we take your comments and concerns seriously. Please note, your account remains active and you are still responsible for your financial obligations to Exploria Resorts. Thank you for allowing us the opportunity to respond to this matter.

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22698480
  
   I am rejecting this response because:
  Exploria has lied to us from the beginning and I dont trust them. In the beginning we were told if we were unhappy that they would take back the timeshare. An out right lie. Among others that we were told. They also said that there were no other fees and that was a lie. I am rejecting this response because:
  As it stands I am unable to travel due to debilitating health issues. 
  Sincerely,
  
  ****** E & ******* A *******

  Business Response

  Date: 01/27/2025

  **** ********thank you for feedback. Regarding your inquiry about returning your timeshare,we want to ensure that all information related to our policies is clear and transparent. As outlined in your purchase documents, maintenance fees and other related costs are fully detailed, and we encourage you to review these terms for further clarification. **** ******** also included within the documents is reference to the ten (10) calendar day rescission period. While we understand that it has been 25 years since your purchase, unfortunately, the rescission period has long passed. We have advised you on multiple occasions that Exploria Resorts does not have any kind of take back program to accept title to any vacation interest. Our position has not changed. As such, your account remains active, and you are still responsible for the financial obligations outlined in your agreement with Exploria Resorts. 

  Customer Answer

  Date: 01/28/2025

   
  Complaint: 22698480
  
  I am rejecting this response because:
  The legal documents in the contract deem the use for an attorney to decipher. 
  We were lied to verbally from the beginning about many things. Such as selling the timeshare back to you. As a decent person that I am , I take a persons word seriously. 
   It almost feels like extortion on the part of Exploria. 
   The  timeshare is fully paid off for some time now and we feel that there should be some kind of resolution on your part at Exploria to release us from this nightmare. As we have already stated, I am not in the best of health and unable to travel. We ask for human decency to release us from this. 
  Sincerely,
  
  ****** E & ******* A *******

  Business Response

  Date: 02/06/2025

  *** and ************ thank you once again for reaching out to the Better Business Bureau with your concerns. We understand that you feel misled regarding certain aspects of your agreement and as stated previously, our goal is always to provide transparent information. Regarding your agreement, this agreement is indeed legally binding, and we encourage owners to review the documents thoroughly before signing. While conversations can sometimes lead to misunderstandings, the terms outlined in the agreement ultimately govern the agreement. As we are unable to recreate your point-of-sale experience of 25 years ago, we have relied on your signed and acknowledged purchase documents for a better understanding of how the product was sold and to provide our response to this matter. Our review of how the purchase was conveyed indicates that appropriate disclosures were provided at the time of purchase, and these disclosures not only speak to your concerns but reflect your signed agreement.Our position has not changed, your account remains active, and you are still responsible for your financial obligations to Exploria Resorts.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22698480
  
  I am rejecting this response because:
  As I have stated previously. We feel that this is extortion on the part of Exploria Resorts. We do not have a mortgage or loan for your property. 
  The two times that we did use the facility they were problems and were not corrected at the time of our stay.The maintenance fees every year have been going up and up and my financial situation is not good. We were told that we were able to use the facilities every other year but yet we pay every year exorbitant taxes and maintenance fee. I am on a fixed income and I need the money that I get to buy groceries to eat and stay alive. I dont know how I will be able to pay your invoice in the future due to my income not increasing. My health is failing and we are not able to travel. I am not asking for any money in return for any monetary status whatsoever. I will take the loss of what we paid for the facility, but I implore you and I beg of you ,please release us from this contract.
  Sincerely,******* and ***** *******
  
  ****** E & ******* A *******

• Initial Complaint

  Date:11/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2024 I attending a local event and entered what I believed was a sweepstakes at the entrance. I was later contacted by a company claiming I won and all I needed to do was attend a 1-1.5hr presentation for Club Exploria, LLC on November 3rd, 2024.During the presentation, *****, the salesman, presented my wife and I with all the ammentities that a membership would offer. They even walked us through example bookings that we mentioned we'd be interested in. These examples involved using *****, a currency created by Exploria, to book hotels that were outside Exploria's ownership using an exchange o their Exploria Marketplace. *****, along with his sales manager, insisted that the examples were legitimate. This sold us on the product. ***** insisted we call him once we have access to our Exploria Account and he'd assist with booking our first trip.The contract included a 10 day cancelation window from the date signed or when all required documents are provided.The contract stated that the ***** would be available effective January 1st, 2025. Which wasn't an issue since ***** had said we could borrow from future allotments.However, it wasn't until November 20th, 17 days after the contract was signed, that I had received an email to access my Exploria account. Their system wasn't working appropriately which required contacting their support team to gain access, which was granted November 21st. Upon review of the account, it became clear that the value of the ***** was grossly misrepresented.I have attempted to contact ***** with no response, so I had reach out to support. Support both via email and phone stated nothing could be done due to the 10 day window passing. They also informed me it was too late in the year to borrow from my future ***** and/or exchange them on the Exploria Marketplace. None of this information was in any documents provided to my wife or I.

  Business Response

  Date: 12/13/2024

  Mr. ********
  
  Thank you for contacting the Better Business Bureau in connection with Club Exploria. We appreciate you bringing your concerns to our attention. While we have conducted a preliminary review of your concerns, we would like an opportunity to speak with you about your experience.  A representative from Club Exploria will be in contact with you within 5-7 business days. 
  
  Thank you for your patience and understanding.
  
  Sincerely,
  
  Club Exploria, LLC
  

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22612990
  
  I am rejecting this response because: Exploria had the ** of Sales from one of their locations reach out to me on Friday, December 13th. The conversation was an overview of my complaint here, requesting information that was already presented to them in writing. They then said someone was to reach out to me by the end of this week. There has yet to be any contact from them aside from generic marketing emails for their products.

  I have presented my account of details for what had occurred through here, as well as through their support channels. Calling to have me repeat the details seemed to be done as a formality with no actual intent to assist.  On January 1st, 2025 we are expected to pay a fee that was promised to be waived until 2026. We will be required to pay that as well as another payment towards the program due on January 2nd, 2025. We will be forced to pay these otherwise we will receive a hit on our credit scores. I feel as though Club Exploria is intentionally delaying their responses to further lock us in to this program that they had pressured us into joining.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 12/24/2024

  Thank you once again for contacting the Better Business Bureau on behalf of Club Exploria, we are aware that you spoke with a representative from Exploria Resorts. The purpose of the call was to review your concerns, help answer any questions, and for the representative to share the concerns with the appropriate team to review and provide a resolution.Given the upcoming holiday schedule, a member from Exploria Resorts will follow up with you on or before January 2, 2025.
  
  Thank you for your patience and understanding.
  
  Sincerely,
  
  Club Exploria, LLC

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22612990
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 1/12/2025 12:12:55 PM
  

  I haven't received any communication from Exploria since they claimed they were going to contact me on January 2nd.

  As today is the 10th day I was coming to reject their response and was told the complaint had been closed.

  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/30/2025

  *** *******,once again thank you for contacting the Better Business Bureau. We do understand your frustration regarding the timing of our communication with you.Could you please confirm a date and time that would work with your schedule,and we will coordinate with the appropriate representative to contact you. Once again, we apologize for the delay in our response.

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22612990
  
  I am rejecting this response because:

  It has been 28 days between Club Exploria, LLC's last response and this response. Not once in those ************************************************************************************* email. I had personally tried contacting the representative who had contacted me on December 13th and haven't received a return call.
  

  I had actually just received a call from someone from Club Exploria, LLC's Ace Team. I believe her name was ****** or something along those lines. She had informed that there were 172 EXPOs added to my account to appease my displeasure. She was unaware of this complaint and the history of distrust your company had built with my wife and I do to deceptive tactics and poor communication.
  

  I am available between the hours of 7am-7pm ET Monday thru Friday, with availability on weekends. While I work during the week 8am-4:30pm, I am often afforded time to handle personal calls.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/03/2025

  *** *******,thank you once again for contacting the Better Business Bureau. Please know that we do understand how important clear communication and trust are, and we would like the opportunity to further review your concerns with you. We appreciate you providing your schedule and we will take a closer look at your concerns to ensure they are addressed properly. 

  Customer Answer

  Date: 02/10/2025

   
  Complaint: 22612990
  
  I am rejecting this response because:

  On Monday February 3rd, 2025, a representative named ****** had contacted my wife and then I. She, like Will, the ** of Sales at the Poconos Location, before her, had me reiterate all of the points that I have stated throughout the complaint process. Also, like Will, she claimed that herself or another representative will get back to me within a few days after their review. Now a week later and not a word has been exchanged.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 02/11/2025

  Mr. *******, thank you for reaching out again, and for your patience as we continue to review your concerns. Please know that we take all matters seriously and are committed to conducting a thorough and fair review.

  As part of this process, we are carefully assessing the details you have shared with us, along with any relevant documents, notes, and account history. While we understand your desire for a prompt resolution, a comprehensive review takes time to ensure that all aspects are considered appropriately. We kindly ask for your continued patience as we complete this process.
  Additionally, at this time, this matter is no longer under the purview of the Better Business Bureau, as we have demonstrated that we have been in communication with you and are actively addressing your concerns directly.

  We appreciate your understanding and will provide an update as soon as our review is complete. If you have any further questions in the meantime, please dont hesitate to reach out directly to us by emailing ********************************************************************

  Customer Answer

  Date: 02/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I initially purchased this timeshare, the selling point that it was part of *** and that I could my points at any *** facility. As a mater of fact, I opened an RCI credit card when I bought the timeshare. I get my maintenance fees drafted monthly, and have done so for many years. Now I'm unable to use points at ***, and was denied the ability to exchange my week in 2025. I can NEVER get ahold of anyone at customer service and they NEVER call me back. They made my account delinquent 2 years ago when I had an automatic draft. I assume this complaint will serve as just that, a complaint. I want to be able to use my timeshare as promised. Unfortunately, things have drastically changed for the worse.

  Business Response

  Date: 11/27/2024

  Mr. ********
  Thank you for contacting Club Exploria, LLC (the Company)in connection with your concerns surrounding your RCI Account. We appreciate the opportunity to respond to the concerns. Mr. ******** we have confirmed your election to participate in the ********** Access Benefit Program (the Membership) which included **** Points Program. The ********** Access Benefit Program is billed and due annually. We note your acknowledgement of this term and condition at the time of your enrollment. You didnt appear to fulfill the yearly obligation since 2018. Therefore, membership was cancelled in November of 2019. While we have been able to identify communications and calls made to our *************** team since, we were not able to locate any concerns regarding the *** account of ********** Access Benefit. Nonetheless, the ********** Access Benefit Program is being retired by the Company on Dec 31, 2024. We encourage you to set up an RCI Weeks membership by self-enrolling at ****************************************** *************** team is available to assist with any questions surrounding the enrollment. Should you have any information to that you would like to share with us in further reviewing your concerns, such as a letter or email, or notes from calls regarding your ********** Access, please feel free to share them with us via email to our Consumer Affairs team at ********************************************************************
  Sincerely,
  Club Exploria, LLC

  Customer Answer

  Date: 11/29/2024

   
  Complaint: 22587514
  
  I am rejecting this response because: I attempted to transfer my week for 2025 and was rejected. Club Exploria is separate from ***. If my timeshare is paid for and I am paid up with my maintenance fees, I should be able to transfer my week next year. I've been attempting to contact Exploria Resorts to no avail.  I'm told I will get a return call, after being left on hold for 15 minutes on several occasions,  and I never receive a call back. Now they are retiring Club Exploria.  That wasn't part of the promise when I purchased in 2007. What is the rationale of me not being able to transfer my week in 2025, when I started the process in September of this year? It's a shame I have to contact the BBB to get a response.  No assistance or customer service at all.
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/02/2024

  Mr. ************ attempt to transfer your week for 2025 was declined because your ********** Access account was cancelled due to non-payment. Please be advised that the ********** Access add-on is being discontinued, not Club Exploria. We will arrange for a representative from our *************** team to contact you directly to review your account and help clarify the reasons surrounding the status, as well as share what features and benefits are currently still available to you. Please note that if your phone has a voicemail feature available, they will leave a voicemail with information on when they will be able to follow up with you. Thank you for contacting the Better Business Bureau with your additional concerns and allowing us the opportunity to respond. 

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22587514
  
  I am rejecting this response because: I am a RCI Member.  *** attempted to exchange the week in 2025 on my behalf but was rejected. The fact that Exploria is "retiring" their Club Exploria has nothing to do with promises made to owners who purchased in 2007 with the ability to exchange weeks or points with RCI.  RCI  is still in existence.  I see it as a material breach in contract. I received no notification of the change, given no alternatives, or given any explanation for the changes. Were the owners given an opportunity to vote on the termination of the program?  One of your earlier responses was for me to exchange my week. I attempted to exchange my week for next year.  Now I'll have to figure out my next steps. I paid for a timeshare that could be exchanged for thousands of properties worldwide.  That was the selling point.  Now that's been changed on a whim. 
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/11/2024

  Mr. ******************* you for reaching out to the Better Business Bureau with your concerns. Please be advised that Club Exploria is not being retired, the incidental benefit of ********** Access is being retired on December 31, 2024. In addition, we would like to remind you that the last payment received from you for the opportunity to utilize this benefit was in 2018, therefore, your access to this incidental benefit was cancelled. Mr. ******** within the purchase documents you acknowledged and signed, it states: The availability of the incidental benefit may or may not be renewed or extended. We encourage you once again to contact *** directly or our *************** team to assist you with all of your exchange needs.
  
  
  
  
  

  Customer Answer

  Date: 12/21/2024

  This matter is not resolved.  Exploria state they have a right to do away with Club Exploria,  which has nothing to do with my ability to exchange my week.  There is no place that states an owner must be a member of Club Exploria every year. I choose to be a member of ***. Exploria has not offered any resolution and their only  correspondence has been through BBB. I realize BBB has no binding authority other than giving ratings to the public.  I am not satisfied with Exploria response. 

  Thanks, 

  ******* Johnson 

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case Report: Complaint Against Exploria Resorts Date of Transaction: June 2, 2023 Amount Paid: Nearly $10,000 over 9 months What the Business Committed to Provide:Exploria Resorts misrepresented a timeshare as an investment that could be passed to my children, used as loan collateral, and tax-deductible like a mortgage. They claimed I could easily exit the contract and resell it, none of which proved true.Nature of the Dispute:A ******** ad in April 2023 advertised an affordable family trip with the condition of attending a presentation. During the June 2nd meeting, agents falsely claimed the timeshare's financial benefits and tax deductions. A Black agent, introduced after racial profiling, manipulated us further by referring to clients in ******* to gain trust. I called in December 2023, April 2024, and July 2024 to opt out, citing the lies, financial harm, and mental stress, but was denied each time. Despite paying for nine months, I stopped due to distress. Exploria reported me to the credit bureau, slashing my score by 92 points.Violation of Florida Statutes:Exploria's actions violate Fla. Stat. *******, which bans unfair/deceptive trade practices. The false assurances and racial tactics demonstrate a blatant disregard for consumer protection laws.Attempts to Resolve:Exploria rejected multiple calls to quit from December 2023 to July 2024. On October 8, 2024, I sent emails to customer services and member services and also copied the Better Business Bureau. Their refusal to address these issues shows their exploitative nature.Advertising Involved:The deceptive April 2023 ******** ad targeted unsuspecting families and exploited minorities.Conclusion:Exploria's fraudulent tactics have caused financial and emotional harm, violating my rights and exploiting vulnerable consumers. I seek contract cancellation, reimbursement, and a public apology. I urge the BBB to investigate and take action to prevent further abuses.

  Business Response

  Date: 12/03/2024

  Mr. ******** thank you for contacting the Better Business Bureau with your concerns. Our records indicate that you are the Member Beneficiary of 361 Annual Exploria Points (EXPOs) having upgraded your membership on August 22, 2023 with Club Exploria, LLC. Please be advised that attending an owner update sales presentation is entirely voluntary, and you had the option to leave at any time. However, you chose to procced and made the decision to purchase additional EXPOs and upgrade. Mr. ********* as in your previous purchase, you were provided the legal required ten (10) calendar days of a rescission period in which allowed you the opportunity to review the documents and opt to cancel your purchase. Your acknowledgement and signature over this disclosure found in multiple pages within your Purchase Agreement reflect your understanding. We do not have record of you sending in your request to cancel within the required time. Additionally, as you have previously acknowledged in your original purchase, you again acknowledged and signed disclosures that indicated Purchaser(s) acknowledge that this Vacation Interest is being purchased for their own personal vacation use and enjoyment and not because of any financial or monetary advantage such as rental income, price appreciation or tax advantage.
  
  Surrounding your expressed sales presentation experience, Exploria Resorts is committed to creating a fair and inclusive environment where everyone is treated with dignity and respect. We want to assure you that our policies strictly prohibit any form of racial profiling. We evaluate all situations based solely on objective, lawful criteria. In addition, we are fully committed to operating in compliance with all applicable laws and regulations, including Florida Statute *******, Florida Statute *******, which prohibits unfair and deceptive trade practices. We take these legal standards seriously and strive to ensure that all our business practices are transparent, ethical, and fair. After a thorough review of the matter at hand, we can confirm that our actions align with these principles and do not violate this statute.
  
  As we understand that financial difficulties can arise. Therefore, we encourage you to contact our ***************************** at ************** to learn about payment options that are available. In addition, please note that we are required to report delinquent information to the credit reporting agencies, as outlined in your credit application. All credit reporting is governed by the federal Fair Credit Reporting Act.  That Act ensures that personal credit ratings are valid by requiring that accurate information on credit accounts be furnished to the ************************** Club Exploria, LLC is required to accurately report the status of your credit account to the credit reporting agencies, including any failure to make required payments, late payments or any settlement of the account.  We are prohibited by law from amending or making changes to your credit report unless we have evidentiary documents and information that would prompt us to do so.
  
  Please be advised that your account remains active as Exploria Resorts does not currently have a program to purchase or accept title to any vacation interest. Thank you for allowing us the opportunity to provide a response to your concerns
  
  

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22559472
  
  I am rejecting this response because:

  I firmly disagree with you! I am challenging you to provide video clips of all that transpired from the moment I walked into the presentation! Right from the front desk, you collected my credit card! I was attended to by the first ***** and I declined purchasing. After much pressure, I was transferred to a black lady who claimed she has been doing this for a lot of black Africans! There is no iota fairness at all in what you do and you know it. 

  You gave me ten days to sign what? It was signed in your **************** and he told us exactly what to say prior to the recording! You are defrauding and manipulating people and you know it. Please just stop. Stop this manipulation and lies. I have called you severally that I am no longer interested and you resorted to threats.

  I have the audio recordings!

  So please.

  
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 02/28/2025

  Mr. ********* thank you for contacting the Better Business Bureau with your feedback and sharing your perspective. We take all feedback seriously and strive to ensure fairness and transparency in all of our processes. Please note that our team follows a structured process in presenting our services, and we aim to provide every customer with a respectful and pressure-free experience. If you felt otherwise,we sincerely apologize as that is not our intention. As stated previously, we take allegations of unfair treatment seriously. We do not tolerate discrimination of any kind, and we assure you that our team members are trained to serve all customers with integrity and professionalism. Regarding your request for video footage, please note that such recordings are considered part of the company's confidential and proprietary information. As such, they are not subject to release. Our position has not changed, you are still responsible for your financial obligations to Exploria Resorts. We encourage you to contact our ***************************** at ************** to discuss payment options.

  Customer Answer

  Date: 03/15/2025

  Unfortunately, You are all the same. You are not here to serve the people!

  So if you like close or open it, I am convinced that Justice no longer exists in ********

  Continue serving the oppressors!

   

  Good Day 

• Initial Complaint

  Date:11/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing on behalf of my mother, who owns a timeshare through Exploria Resorts in Florida. I am seeking assistance in terminating her timeshare contract due to significant health and financial hardship, which Exploria Resorts has so far declined to ************** veteran father passed away earlier this year and my mother was recently diagnosed with dementia. As a result, she is no longer able to manage or utilize the timeshare, and her cognitive impairment prohibits her from handling the ongoing financial and logistical obligations. Given these circumstances, I contacted Exploria Resorts to request a hardship termination, but they have refused, suggesting only that she pursue resale, which is neither feasible nor practical.Explorias continued refusal to offer any relief or surrender option has left us in a position where my mother is bound to a financial obligation that she cannot meet. We hope the BBB office can assist by reviewing this case and encouraging Exploria to consider a compassionate termination of her timeshare contract.Thank you very much for your time and consideration.

  Business Response

  Date: 11/20/2024

  *** *********,thank you for reaching out to the Better Business Bureau regarding your concerns. Our records indicate that we have been in contact with you regarding your parents timeshare and provided you with the current options available at this time. Thank you for allowing us the opportunity to address this matter.

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22532913
  
  I am rejecting this response because:

  Exploria did in fact reach out via email asking for me to have a document notarized by my mom.  I sent them my notarized Power of Attorney form along with my dad's death certificate on 11/13/2024 and they have not responded.  

  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 11/21/2024

  Mr. ********** thank you once again for reaching out to the Better Business Bureau with your feedback. We are in receipt of your latest correspondence, and we will be reviewing and responding to you directly within the next 10 business days. We can confirm having received a copy of the death certificate and the Power of Attorney. The documents have been placed in the file and are being processed and reviewed by the corresponding departments. A formal response to your inquiries regarding the vacation interest will be sent to you, as well as to any agency you have contracted.
  

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22532913
  
  I am rejecting this response because:

  I have not heard back from Exploria.  

  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 12/10/2024

  Mr. ********** thank you once again for reaching out to the Better Business Bureau with your concerns.According to our records, correspondence was mailed directly to you on November 25, 2024, and formal responses were sent to you and the respective agencies you contacted on December 2, 2024.
  
  Sincerely,
  
  Exploria Resorts
  Consumer Affairs Team

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22532913
  
  I am rejecting this response because:

  I have reviewed the documentation provided by Club Exploria dated November 25, 2024, and can confirm that the document does not contain sufficient information or clear instructions regarding the termination or cancellation of the timeshare contract.
  The document primarily addresses:
  - Transfer of timeshare ownership after a member's death
  - Procedures for heirs to update membership
  - Potential transfer of membership rights
  - Contact information for title services
  

  Notably absent are:
  - Specific procedures for contract termination
  - Cancellation policies
  - Clear guidelines for exiting the timeshare agreement

  The document does suggest contacting Consumer Affairs with specific inquiries, noting: "Please contact our Consumer Affairs team at ********************************************* This has already been attempted and we were not able to make any progress on terminating the contract.  

  Sincerely,
  
  ****** *********

  Business Response

  Date: 12/11/2024

  Mr. **********
  
  Thank you for reaching out to the Better Business Bureau again with additional feedback. Please be advised that the specific cancellation disclosure is located in bold font directly above your parentssignatures in multiple locations. It provides the proper disclosure regarding the rights the rescind pursuant to Section 721.07(6), Florida Statutes. We encourage you to review the Purchase Agreement in its entirety, along with the Public Offering Statement, for more detailed information regarding the commitment made by your parents. It is important to note that Exploria Resorts does not currently offer a program for acquiring or assuming ownership of any timeshare or vacation interest. This information is further clarified in their purchase documents, which indicate that vacation interests are intended solely for personal use and enjoyment, not for resale, rental, buyback, or take-back purposes. 

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22532913
  
  I am rejecting this response because:

  Dear Member Services,
  Thank you for your response regarding the cancellation disclosure and original contract terms. I understand that my parents entered into this agreement willingly and were provided with the statutory rescission period. However, the situation has fundamentally changed due to circumstances beyond their control.
  My father has passed away, and my mother has been diagnosed with dementia, leaving her unable to manage the obligations of this timeshare or to make financial decisions. This is not a matter of dissatisfaction with a product but of hardship and inability.
  I am requesting Exploria Resorts reconsider its position and explore an option for hardship termination or surrender in light of these circumstances. Florida law under Section 721, Florida Statutes, which governs timeshare agreements, includes consumer protection provisions that aim to prevent unfair and oppressive practices. Specifically, the statute underscores the importance of good faith in the enforcement of contracts and provides grounds for relief in situations where performance is no longer possible or fair.
  I am confident that Exploria Resorts has the discretion and authority to offer relief in cases of extreme hardship like ours. I urge you to act in good faith by providing a pathway for my mother to surrender her timeshare interest given her medical condition and our family's inability to fulfill the contract obligations.
  As I mentioned, I have contacted the ************************* in Florida and ******** to request their assistance in resolving this matter. I hope Exploria will reconsider its stance and work with us toward a compassionate resolution.
  I look forward to your response.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 12/12/2024

  Mr. ********* thank you for reaching out once again and sharing your circumstances. First and foremost, please accept our deepest condolences for the loss of your father.Additionally, we are disheartened to hear about the current medical challenges Mrs. ********* is experiencing. These unexpected life events can undoubtedly make managing commitments more difficult. We encourage you to consider options such as transferring your mothers Vacation Interest to a family member or friend or working with a reputable third party to assist with a resale. You shared that you have contacted the ************************* in Florida and ********. Please be advised that we did receive their communication, and our office did respond accordingly. ************* our position has not changed. However, a representative from our Consumer Affairs team is available to speak with you in regards to our position should you like to schedule a call, we can arrange. Please advise. 

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22532913
  
  I am rejecting this response because:
  

  Club Exploria is unwilling to satisfy the complaint.  

  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:10/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our timeshare in 2014 based on misleading information. We were told wed have easy access to *** properties and could use points for cruises without extra costs. Later, we found there were fees, and we didn't have enough points. We were also led to believe we could book any resort, but availability was often limited to our home resort, Summer Bay. We wanted affordable vacations for our family but needed more points for larger units, requiring more purchases.We upgraded several times, believing more points would provide better access and perks. Each upgrade increased our costs without delivering the promised *********** an owner update in *************, we were told the session would be 90 minutes, but it lasted over 4.5 hours. The salesperson pressured us to upgrade, showing images of renovations and exaggerating benefits. Despite stating we couldnt afford it, we gave in due to the pressure, but those benefits never materialized.During another owner update at Summer Bay, we faced over four hours of pressure to buy more points. We were falsely told that buying more would avoid yearly taxes and maintenance fees. Later, we found our points had changed to bi-annual use, giving us fewer benefits. Despite following instructions to reduce fees, the company denied any record of our payment. We felt deceived and realized we were not getting what was *********** April 2024, we spoke with the developer at Summer Bay, but there was no resolution.Our experience showed that timeshares have no true value or equity. They come with significant financial burdens, not benefits. When we tried to revert to our original agreement, we were told wed need to pay even more.We believe timeshares are fraudulent, relying on high-pressure sales tactics. We dispute the validity of the contract we were pressured into signing by Exploria Resorts. Our consumer rights were violated, and we request a full cancellation of our contract and a refund of all payments made.

  Business Response

  Date: 11/05/2024

  **** **********thank you for reaching out to the Better Business Bureau with your concerns.Our records indicate that you have upgraded multiples with Exploria Resorts. We would like to remind you that attending an owner update presentation is completely voluntary and you had the freedom to leave the presentation at any time however, you decided to stay and upgrade. With each of your contracts, you were provided with ten (10) calendar day right to rescind your purchase, there is no record of you attempting to cancel your purchase within the ten-day rescission period. **** ********** we would like to address the concerns raised in your complaint particularly the assertion of being allegedly misled during the point of sale. There is no evidence to substantiate the alleged misrepresentation during the sales process. It's important to reiterate that you were provided with all requisite disclosures pertaining to your purchase.Our commitment to transparency and adherence to ethical business practices remains unwavering. Please be advised that Exploria Resorts does not have a program to purchase or accept title to any vacation interest. Since you are well past your opportunity to cancel your contract, we must respectfully decline your request for the cancellation of your Vacation Interest. Your account remains active. Thank you for allowing us the opportunity to address your concerns.
  

  Customer Answer

  Date: 11/19/2024

  We purchased our timeshare in 2014. At the time of purchase,the salesperson led us to believe that we would have access to *** properties worldwide and that our points could be used for cruises. We later discovered that booking through *** required additional fees, and the points we purchased were insufficient to book a cruise. We were also led to believe that we could book at any resort with our points at any time. However, attempts to book various locations often failedeither the points were inadequate, there was no availability, or resorts were already booked. The only resort we have been consistently able to book is our home resort, Summer Bay.
  When purchasing the timeshare, we were told it would allow us to take inexpensive and pleasurable vacations with our children and grandchildren. Yet, we found that booking a larger unit required purchasing additional points.
  Over the years, we upgraded because we were told that more points would provide greater access to properties and enhanced perks. We believed this would allow our children to enjoy the timeshare and help us create memorable family vacations. The timeshare was also marketed as an investment that could be willed or passed on to future generations. However, we have since learned that this representation was misleading and inaccurate.
  During a stay at the ************************************, we attended an "owner's update" meeting, originally scheduled to last 90 minutes but instead lasting 4 hours. The salesperson described upgrades involving penthouses under renovation and insisted that owning a timeshare was better than spending money on hotels while traveling. Despite explaining that we could not afford an upgrade, the salesperson was persistent and pressured us with offers purportedly approved by "corporate." Ultimately, we agreed due to the high-pressure tactics employed.
  While staying at Summer Bay with family, we were again contacted repeatedly to attend another "owner update meeting." Each time, the gift card incentive for attending was increased. We eventually scheduled the meeting, which also lasted over 4 hours. The salesperson persuaded us to purchase additional points, promising that these would lower our taxes and maintenance fees. However, we later discovered that the points had been switched from yearly to every other year, halving what we believed we had purchased. As a result, we continued to face the same taxes and maintenance costs while receiving fewer benefits.
  We were misled into believing we were securing a valuable and equitable investment, yet we have found no true value or equity in this timeshare. Contrary to representations made at the time of purchase, we have come to understand that it is merely a contract with an ongoing financial burden and no real ownership or property interest.
  We have come to the conclusion that timeshares are a fraudulent scheme perpetuated by high-pressure sales tactics. We dispute the validity of the contract we were induced to sign under false pretenses. We believe our consumer rights were violated and are therefore requesting a full cancellation of the contract and a refund of all monies paid during our ownership period.
  Sincerely,
  **** *********
  **** *********
  Contract # ******

  Business Response

  Date: 11/19/2024

  Mrs. ********** thank you for reaching out to the Better Business Bureau with your concerns. Our records
  indicate that you have upgraded multiples with Exploria Resorts. We would like to remind you that attending an
  owner update presentation is completely voluntary and you had the freedom to leave the presentation at any
  time however, you decided to stay and upgrade. With each of your contracts, you were provided with ten (10)
  calendar day right to rescind your purchase, there is no record of you attempting to cancel your purchase within
  the ten-day rescission period. Mrs. ********** we would like to address the concerns raised in your complaint
  particularly the assertion of being allegedly misled during the point of sale. There is no evidence to substantiate
  the alleged misrepresentation during the sales process. It's important to reiterate that you were provided with
  all requisite disclosures pertaining to your purchase. Our commitment to transparency and adherence to ethical
  business practices remains unwavering. Please be advised that Exploria Resorts does not have a program to
  purchase or accept title to any vacation interest. Since you are well past your opportunity to cancel your
  contract, we must respectfully decline your request for the cancellation of your Vacation Interest. Your account
  remains active. Thank you for allowing us the opportunity to address your concerns.

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Exploria Resort regarding our timeshare contract. Despite our previous attempts to resolve this matter, we have not received a favorable response or any resolution to our situation.Our family has been faithful members of Exploria for over seven years. However, due to our current financial situation and ongoing medical challenges, we find ourselves unable to maintain our timeshare contract any longer. While we understand and accept that there are annual maintenance fees associated with the timeshare, we firmly believe that our request for termination should not be considered unreasonable or complicated.During our membership, we had to provide full-time care for my mother, which significantly strained our resources. Despite our numerous attempts to explain our predicament, Exploria has shown little understanding or willingness to assist us in this matter. We implore Exploria to reconsider our request for termination of our timeshare contract. Continuing this membership has become an unbearable financial and emotional burden for us, especially when we are no longer able to enjoy its benefits. Granting our request for termination would be a reasonable and compassionate solution.We are willing to work with Exploria to find an equitable resolution that allows us to part ways amicably. We sincerely hope that this letter will prompt a more compassionate and understanding response from their company. We kindly request that they acknowledge the receipt of this letter and provide us with information on how they intend to proceed with our request.Thank you for your attention to this matter. We appreciate your assistance in resolving this issue and finding a satisfactory resolution.

  Business Response

  Date: 09/12/2024

  **** *****,thank you for reaching out to the Better Business Bureau with your concerns.Our records indicate that you are the Member Beneficiary of 131 Annual Exploria Points (EXPOs) having purchased from Summer Bay Partnership on March *******. Please know that we appreciate your loyalty over the past eight years.While we regret this communication has stemmed from your medical and financial hardships, review of your account confirms that our office has appropriately investigated and responded previously to your concerns. In summary, it was explained that Exploria Resorts does not currently have a buy back or resale program to purchase or accept title to any Vacation Interest. Since you are currently delinquent on your financial obligations, we do encourage you to contact our ***************************** at ************** and they will be able to assist you with a payment plan. Since you are well past your opportunity to rescind your purchase, we must respectfully decline your request for the cancellation of your Vacation Interest. Thank you for allowing us the opportunity to address this matter.

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22243361
  
  I am rejecting this response because:

  I want to express that their practices are completely unacceptable. When we first purchased the timeshare, we were explicitly told that we could sell or transfer it to someone else if we no longer wanted or were able to use it. This was a major factor in our decision to move forward with the purchase, as we believed it was a good investment based on the information provided to us at the time.
  
  However, it has become clear that all of those promises were false. We were misled, and this purchase has turned into a significant financial burden, not the beneficial investment we were led to believe it would be. The lack of transparency and misleading information we received during the sales process has left us deeply disappointed and frustrated.
  
  I kindly ask the BBB to consider these facts and hold the resort accountable for such deceptive practices. This entire situation has been a regrettable experience, and we now find ourselves in a mess we never anticipated.
  
  Sincerely,
  
  ***** ******** *****

  Business Response

  Date: 09/24/2024

  *** ******thank you for sending in your rebuttal through the Better Business Bureau. As a preliminary matter, please be advised when you purchased your vacation interest in 2016, Summer Bay Partnership was the developer. As such, we cannot recreate conversations and experiences you encountered at the point of sale. In review of your purchase documents, we would like to remind you that you did acknowledge and sign the Purchaser/Member Beneficiary Acknowledgement which states: Purchaser(s) acknowledge that this Vacation Interest is being purchased for their own personal vacation use and enjoyment and not because of any financial or monetary advantage such as rental income, price appreciation or tax advantage. In addition, you were provided with at ten (10) day right to cancel from the date of purchase, however, a cancellation request was not received within the rescission period. As stated previously, Exploria resorts does not have a buy back or resale program to purchase or accept title to any Vacation Interest. *** ****** as you remain delinquent on your financial obligations, we do encourage you to contact our ***************************** at ************** and they will be able to assist you with a payment plan. Our position on this matter has not changed, we must respectfully decline your request for the cancellation of your Vacation Interest. Thank you for allowing us the opportunity to address this matter.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very upset, I have requested multiple times for this company to take back my timeshare. They have not helped at all, and are now ignoring me. Which is very upsetting. I am getting too old for a timeshare, I can barely move now.

  Business Response

  Date: 10/02/2024

  *** *****,thank you for reaching out to the Better Business Bureau with your concerns.Our records indicate that we have been in contact with you multiple times, and our position has not changed. Exploria Resorts does not currently have a surrender or buyback program, nor are we required to do so.  You may want to consider transferring your timeshare to a family member or friend or consider selling your timeshare to a bona fide third party in accordance with the Companys transfer requirements. We caution you to review the ********* transfer company you select by researching the entity and regarding reviews and advisories regarding the same. As you are well past your rescission period, we must respectfully decline your request for a late rescission. Your account remains active, and you are still responsible for your financial obligations.Thank you for allowing us the opportunity to address your concerns.

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22207848
  
  I am rejecting this response because:
  

  I want you take it back. I don't use it you said you would when you sold it to me.

  Sincerely,
  
  **** Grace *********

  Business Response

  Date: 10/07/2024

  *** *****,thank you once again for reaching out to the Better Business Bureau with your concerns. As mentioned previously, Exploria Resorts does not currently have a surrender or buyback program, nor are we required to do so. We would like to remind you that attending a sales presentation is completely voluntary and you had the freedom to leave at any time during the presentation however, you decided to become an owner. Your account remains active, and you are still responsible for your financial obligation. Thank you for allowing us the opportunity to address this matter.

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22207848
  
  I am rejecting this response because:

  Unbelievable, you guys talk real big at those presentations. I was told you would take it back, I have paid it off. Readers think twice before buying here. Take it back.

  Sincerely,
  
  **** Grace *********

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally writing this complaint against Club Exploria. I continue to request for release from this obligati on, yet it appears my appeals have not been acknowledged. As mentioned before, I can no longer hold onto this burden. My current unemployment status and financial constraints prevent me from sustaining the timeshare commitment. Additionally, I am caring for my mother who is dealing with medical challenges. I have addressed this with Exploria and they have not shed one inch of concern. The fact in which this company is disregarding their clients proves exactly why I want out. I am not asking for anything in return, I simply seek a complete and mutual release from them. Please review my case and help me with the resolution I am seeking. I look forward to hearing from you. Thank you.

  Customer Answer

  Date: 09/10/2024

  Hi,

  Please see attached the authorization form. Thank you.

  Customer Answer

  Date: 09/10/2024

  Hi,

  Please see attached the authorization form. Thank you.

  Business Response

  Date: 09/12/2024

  **************,thank you for reaching out to the Better Business Bureau with your concerns.Please be advised that documentation was sent to your home address on file regarding the cancellation of your account. Your account is no longer active in our systems. Should you have any questions regarding this, please contact our ***************************** at **************. Thank you for allowing us the opportunity to address this matter.

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************