Business Profile

New Car Dealers

Mike Erdman Auto Group

Complaints

This profile includes complaints for Mike Erdman Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

20 total complaints in the last 3 years.
5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/16/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Work promised and not deliveredservice writer lied to me and my extended warranty company paid for services that were not rendered
Business Response
Date: 01/21/2025
i have attached the repair order of what was corrected and authorized by Mr. ************** The extended warranty company did not pay or authorize payment for any work that was completed, Mr. ******* paid for the repair. Mike Erdman Nissan completed the repairs as approved by Mr. ************* The additional work that is being requested has been denied by the extended warranty company and has not been done.
service manager statement to follow:

Mr ******* came in for a low oil pressure light at idle.Upon consultation during write up ****** discussed some potential things that could cause that on his vehicle. ****** discussed the timing cover would have to come off to confirm the cause. Mr. ******* provided his VSC information and requested ****** to call to determine if this would be a covered repair prior to him authorizing the tear down. ****** called from the landline and was on hold for a considerable amount of time before the customer called a different number and was able to make contact with a representative. He passed the phone to ****** and the phone was placed on speakerphone were myself and several other ASMs overheard the conversation. ****** asked if internally lubricated components including seals were covered and by name the oil gallery gaskets,the representative confirmed they were covered by MR. ******** policy. The phone call was ended and Mr. ******* stated to get started on the tear down.After we confirmed the failed part was in fact the oil gallery gasket ****** contacted the *** and the claim was denied. We informed the customer and he was upset of the decision of the ***. He called and spoke with myself and I offered a discount on the repair to assist him. He called back the next day and authorized the repairs along with timing chains and water pump as they would only be the additional cost of the parts as we were already in the vicinity. He picked up on 1/15/2025 paid the bill and left happy. He called back on the 16th questioning ****** why the Oil Pump was not replaced during this procedure and advised it was not a needed repair as it was not the failed componenet.
Initial Complaint
Date:10/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased The gap on a purchase of 2 cars the same day. I traded in the car and paid the balance on the other. I canceled the gap on both. I am due a refund. I contacted the business to inform that the gap was canceled and am looking for my refund. They said they would have sent it to space coast and space coast said it was not sent. I called the gap company and they said they know that Nissan received the money refund because they asked for a fee after they got the refund. All I want is the refund that I paid on my 2 cars once the gap was canceled.
Business Response
Date: 10/11/2024
we have received the request from national safe drivers and have processed the request. Checks have been cut and will be sent by ***** on 10/11/24
Customer Answer
Date: 10/11/2024

Complaint: 22400927

I am rejecting this response because: I did not receive a ***** tracking number. This matter will be closed as soon as I receive the verification
And the checks are received
Sincerely,

***** ******
Customer Answer
Date: 10/22/2024
I never received a response from Nissan. I had not received any promised check. I called Nissan Friday the 18th left a message for ****. Friday night My old neighbor from my prior address called and said ***** left a letter for me. She mailed it Saturday the 19th. I received the letter on Tuesday the 22NC. I received the promised check but was sent to an old address not the one from the better business bureau complaint. So I can close this dispute.
Customer Answer
Date: 10/22/2024
Close dispute checks received
Customer Answer
Date: 10/22/2024
Close dispute checks received
Business Response
Date: 10/23/2024
My office spoke to Ms ****** and the ***** and checks were in her neighbors hands being delivered to her
Business Response
Date: 10/30/2024
My office spoke to Ms ****** and the ***** and checks were in her neighbors hands being delivered to her
Customer Answer
Date: 10/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Close dispute checks received

Sincerely,

***** ******
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This service department is horrible. They are rude, will lie right to your face, and even try to get you to spend money you don't have to by doing work that doesn't need done. I have a nissan versa that had a warranty through nissan on transmission. It expired at ***** miles as of today I have ***** and this all started at least 6 months ago. All I have got was rude responses and lies out of them all and I mean clear from the bottom to the top. Finally, the only chance I have since they are all crooks was to call nissan directly. Don't know after talking to them what they can do but I'll say this I will never buy anther Nissan that's for sure. BUT IF ANYTHING STAY AWAY FROM HERE.
Business Response
Date: 08/21/2024
First off, I'm sorry for the treatment you received. I've reviewed your file and agree that this needs another look. We will give you another free diagnosis and hopefully get a code so we can get the Versa repaired.
***********************
Reach to a service manager ************************* and he will handle this personally
Customer Answer
Date: 08/21/2024
I have reached out to Mr. ******** and also spoke with **************** already. **************** did set me up a appointment but after having it all weekend nothing was even looked at the manger who was there that Sunday was just rotten. Mr. ******** he never even got back to me. But I will gladly reach out again being I would like to do everything I can to get this resolved. I did speak with nissan customer conflict manger he advised me it doesn't have to have a code as long as it is noticeable there is a clear issue.
Customer Answer
Date: 09/03/2024
I did send a response, then was told to reach out to Mr. ********* at dealership and did twice and still no response
Customer Answer
Date: 09/04/2024
I have reached out to Mr. ******** and also spoke with Mr. ****** already. Mr. ****** did set me up a appointment but after having it all weekend nothing was even looked at the manger who was there that Sunday was just rotten. Mr. ******** he never even got back to me. But I will gladly reach out again being I would like to do everything I can to get this resolved. I did speak with nissan customer conflict manger he advised me it doesn't have to have a code as long as it is noticeable there is a clear issue.
Business Response
Date: 09/13/2024
Mr. ****** we are trying to get your out of warranty situation resolved. Nissan is involved as are many of my employees. We had the Versa in again and no codes were pulled and even though this is frustrating, we are not done trying. My understanding is that the car is needed during the week and you are only available on the weekends? In order to maximize our chances of an out of warranty repair we need to have Nissan and our best techs on it but this would require the Versa during the week. If we could get that opportunity, our chances would greatly improve.

**** *******
Initial Complaint
Date:07/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Can not get title for car i got over. 90 days ago they gave me anther temp for my car
Business Response
Date: 07/16/2024
Thank you for bringing to our attention **************** concern.************** purchased his vehicle on 06/03/2024. We have been in contact with Mr.and ************** over the last few days while working with the State of ********** to have their tag work processed in a timely manner.

The State of ********** has held up the registration process and we are working diligently with all parties to get this matter closed as quickly as possible. We are communicating with Mr. and *************** throughout the process to ensure full communication and to ensure the registration process is completed with the State of ********** as quickly as possible.
Initial Complaint
Date:06/24/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to **** erdman to finance a vehicle after being Preapproved online. After spending hours there I put a down payment on a new vehicle and I was able to drive off the lot in a brand new Nissan kicks well two days later I am informed that financing has fell through and they need to have the vehicle back on their lot. Upon contacting financing department that my loan was through, they stated everything was good to go and I would receive welcome packet in the mail and my payment is due next month. **** has possession of the vehicle still as well still has my down payment on the vehicle that I no longer have , a loan that is owed on . They have yet to return my down payment or the vehicle in question at this point. They have stolen my $2500.00 and left me with no car.
Business Response
Date: 06/27/2024
the refund has been issued... Refunds are not done instantly
Initial Complaint
Date:04/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dealer advertised price, refuses to sell vehicle for that price. Toyota.com to order a car, go through the process. Find said car, it says dealer advertised price. I have emails saying thats the purchase price. I go to the dealer, they refuse to sell for that price, push their in house financing, and told me they would not sell it for the listed price. I called and spoke with ********************* the General Sales Manager. He also refused to sell it for the dealer advertised price while continuously saying that was the **** not their sale price. 100% false advertising, bait and switch. In full violation of Florida Deceptive and Unfair Trade Practices Act.
Business Response
Date: 04/26/2024
Thank you for notifying us of Mr. ******* concerns. We have attempted several times to contact **************** via phone and have no had success in attempting to resolve this issue with him over the phone.
We were able to connect via text and at which point he told us I found a different dealer to work with dont worry about it. Have a nice day.
Customer Answer
Date: 04/26/2024

Complaint: 21620971

I am rejecting this response because:
After making my complaint the vehicle was updated online for a higher price than what was originally advertised that I offered. Then the manager reached out offering to sell me the vehicle for close to the original advertised price. Then immediately said oh sorry that vehicle just presold.

Sincerely,

*************************
Business Response
Date: 05/09/2024
Thank you for following up with us concerning Mr. ******* concern. That is correct, the Prius **************** was interested in did sell to another customer. The *************************** Prius is currently a limited production vehicle with high demand. Thus, the vehicles often sell quickly.
We currently do not have any Prius models available in our inventory but will gladly sell a future 2024 Prius that we can get into our inventory to **************** for the listed MSRP selling price plus applicable taxes, state, tag and dealer fees for any way he wishes including cash or check.
Customer Answer
Date: 05/17/2024

Complaint: 21620971

I am rejecting this response because: The vehicle sold to someone else, because **** Erdman Toyota refused to sell it to me for what was their dealer advertised price. Then repeatedly attempted to gas light me into believing what was clearly marketed as a dealer advertised price was done in error. All the while still refusing to sell it for the price it was listed as. Then sold the vehicle to someone they were able to price *****. Under the guise that their deceptive sales practices and bait and switch are okay. All because the "Toyota Prius is a limited production vehicle in high demand" Lets be real here, Its a mid tier Prius, not a 2024 Toyota GR Supra 45th anniversary edition of which only 900 will be made.
At the end of the day this has proven with absolute clarity that I the customer saw a vehicle with the dealer advertised price for X amount. Then tried to purchase the vehicle for X amount+taxes+tag+title+doc fees, and was told that there was no way they would sell me that vehicle for that price by the sales rep and site manager. This is a text book violation of Chapter 501 of the Florida Statues. These folks have broken the law, most likely have before, and definitely will again for profit. BBB do with that what you will, Im just a guy that was trying to buy his first new car and not get ripped off.
Sincerely,

*************************
Business Response
Date: 05/31/2024
Again, we apologize for Mr. ******* experience with our dealership. We cannot make the vehicle available that **************** was looking at available because it has been sold to another customer.
We stand by our previous commitment to sell a future Prius that becomes available that fits Mr. ****** needs to **************** for the posted MSRP plus applicable tag, taxes, and fees any other customers would pay on any other transaction.
Initial Complaint
Date:02/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2023 Maxima with dents on the roof, scratches all over the car, windshield delamination, and scuff marks on the trim. I didnt want to take delivery however the male sales manager for ************************* insisted that I take it and all the work will be done at a later time. 3 months later, I have only been contacted a total of 2 times. Once to schedule the repair to which I had to cancel because I was sick. I have called or texted more than a dozen times since then trying to get my car repaired. The 2nd time was when the same a manger was asking for my college diploma for a rebate. I placed a final call on 1/11/2024 where General manager, ***********************, said he would get back to me by Wednesday of the following week. I still have not heard from the dealership. I decided to reach out to Nissan directly due to the length of time and continuing issues only for Nissan to come back and say that the dealership informed them that they have in fact tried to schedule repairs with me. THIS IS A BLATANT LIE! What reason would I have to not bring my car back in for repairs?
Business Response
Date: 02/15/2024
Subject: Response to BBB Complaint ID ********

Dear *****************************,

I am writing in response to the complaint filed by ********************************** regarding her purchase experience with Mike Erdman Auto Group,specifically concerning her 2023 Maxima. We take all customer feedback seriously and are committed to resolving any issues promptly and satisfactorily.

First and foremost, I want to express our sincere apologies to ***************** for any inconvenience or frustration she has experienced. We strive to provide exceptional service to all our customers, and it is clear that we fell short in this instance.

Upon reviewing ******************' complaint, it is evident that there have been communication breakdowns and delays in addressing the issues with her vehicle. I want to assure ****************** that we are taking immediate steps to rectify the situation and ensure that her concerns are addressed promptly.

I have personally instructed our team to prioritize *********************** and expedite the necessary repairs to her vehicle. Additionally, I will personally oversee the completion of the work to ensure that it meets our high standards of quality and craftsmanship.

In terms of the exchange or finishing the job, we are fully committed to resolving the outstanding issues with ******************' vehicle to her complete satisfaction. We understand that she has been waiting for an extended period, and we are dedicated to making it right.

Furthermore, I will personally reach out to ****************** to apologize directly and provide her with regular updates on the progress of the repairs. Our goal is to regain her trust and confidence in our dealership.

In closing, I want to reiterate our commitment to customer satisfaction and assure ****************** that we are taking her concerns seriously.We value her business and appreciate the opportunity to address this matter.

Thank you for bringing this complaint to our attention, and please do not hesitate to contact me directly if you have any further questions or concerns.

Sincerely,
***********************
General Manager
..
Customer Answer
Date: 02/15/2024
While I received a response that suggest my satisfaction is the most important thing, I would like to reiterate that I purchased this vehicle in October. I have asked more than a dozen times via phone and text for this to be handled. I did not buy a new car to have it repaired and the value diminished even further. Had I known about the damage, I would have never purchased the car. I also left several messages for ****************, with the last call being 11/16/2023 @ 10:04 to which ******* told me that they start their meetings at 10 and she would need approval before giving out his email. I also spoke with manager, ***********************, on 1/11/2024 @ 5:20pm and he said he would need a week to gather all the facts and talk to everyone involved. I havent heard from him since then either. Its easy to give a great reply but how can I have faith when its not the communication Im getting, its the treatment and the blatant disregard for my purchase, my hour drive despite having several reputable dealerships in my area, or the fact that I have hassled **** Erdman even to get someone to respond.
Customer Answer
Date: 02/21/2024

Complaint: 21281561

I am rejecting this response because, the business has had nearly a week to reach out to me as they wrote in their response to the BBB complaint.
It is evident that there is no sense of urgency and the dealership has no intention of correcting the issue or simply doing the right thing. As I originally stated more than 5 times, I have only heard from the dealership twice since leaving their lot. Once when they originally scheduled the repair (I was sick and could not make the appointment, which I called ********* and told him the day prior) and the second time was on 10/31/2023 when I was contacted by manager, *******************, for a copy of my diploma for a rebate. NO ONE HAS REACHED BACK OUT TO ME FROM THE DEALERSHIP SINCE THEN!
I have exhausted all avenues known to me, I have reached out to Nissan Corporation and was told that they are denying a buyback due to the dealership telling Nissan that they have attempted several times to correct the issue. AGAIN, THIS IS A LIE.

**********************************
Business Response
Date: 02/23/2024
it seems we have failed in communicating our response, so i will try to make it easier
i will set up an appointment to review and address ****************** concerns at her convenience send me an e-mail at mfarrell@mikeerdmanmotors.com and i will schedule the appointment and the repair
***********************
Initial Complaint
Date:06/06/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I brought an Infiniti 1998 i30t in a few months ago to get the engine checked out. When I brought it, I explained to TJ the scenario and what I thought the problem was . The engine was making a weird noise. I asked them to diagnose he said ok. When the car was returned , the diagnoses that it said was “idler belt and AC compressor” . I asked why there were no check engine codes or any type values . TJ told me my car was too old for their diagnostics machines. I told him that was a lie and Consult III reads pretty much every Nissan model. TJ said he’d try for an additional $200. Yeah right lol. TJ also told my girl she’s better off selling it and buying something. It’s sucks to be taken advantage of. Really hoping I could get my money back without having to go to court.
Business Response
Date: 06/06/2023
**** ***** brought a 209594 mile 1998 Infinity I30 in to the shop for the 1st time ever with a noise concern. Customer said it sounds like a belt tensioner noise. Vehicle was then diagnosed for the concern even though at the initial write up the vehicle had a check engine light on as well as the airbag light flashing. The diagnosis confirmed the Infinity needed a tensioner and a compressor to start with and the customer declined the repair. Customer asked for more diagnosis on the other concerns, which were many as provided on the vehicle inspection report. Customer declined more diagnosis and was advised that with numerous concerns it maybe time to move to another vehicle, again customer declined. Mike Erdman Nissan completed the diagnosis and provided estimate as requested. The attached Mechanical inspection shows other concerns on the Infinity that should be addressed. We like to try and resolve any concerns that may arise but in this case we consider this concern closed as we completed the diagnosis as originally asked.

Mike F******

Business Response
Date: 06/12/2023
we did exactly as the customer asked and provided proper feedback. This car has multiple issues and customer was advised of them. This was also a first time visit and the Infinity had no previous history with us. no refund will be given and we consider this case closed as we provided what was requested by the customer and no work was preformed as the consumer declined the service
Customer Answer
Date: 06/12/2023

Complaint: ********

I am rejecting this response because: they know jack squat was done to my car. TJ told he didn’t even know if my car could be hooked up to Consult III. I obviously knew the idler pulley was bad. I told them about it. I wanted to know more about the codes and if they had something to do with my engine. So I actually did not get what I paid for.
I payed $200 for someone to literally tell me everything I already knew and nothing new. I really don’t care about the money anymore. Close this and I’ll just move on. It just sucks that a company can make so much money and still be so greedy.
Sincerely,

****** ******
Initial Complaint
Date:03/29/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cosigned on a used preowned truck that we both my fiancé and i both were told that was a good truck.Firstlie the salesman told us it was a good truck no issues. First of all yes, it is as is no warranty vehicle that we bought from ******. After purchasing the vehicle started to discover every lie that was told to us one after another. First is was the vehicle ever in accident? We were told and i quote this there were nothing reported that the truck was ever in a wreck that was a lie. Second lie, many problems were discreetly hidden away from if the truck was in fact safe and in good working order. Yes i get it that as is no warranty but to sell something that almost the day after purchasing starts to go south. First the leak in front driver window that we had no choice but to have fixed due to when it rained was coming through window and leaking onto electronic components' were we to know of that it had not rained.Lie number 3,The salesman and we have this saved to my fiancé phone was going to make good on promise to fix at least the leaking window .That did not happen. The lie they did such a good job hiding the fact that yes in deed the truck was in an accident that there are parts of the vehicle that had been painted others that is where the paint wore off and you can see the discoloration of when it was painted. We have put massive amount of money into a vehicle that i asked if it was reliable and safe .I told the salesman and i remember exactly what he said. Fast forward a few months later still working on this piece of junk of a vehicle.Call to talk to salesman to try to resolve somehow and totally ignored tried calling general manager and same thing. The day we had to fix our radiator which you have to remove dash to do so our mechanic friend advised us that our safety system( air bags )were not even activated or hooked up What if we were to get in accident ? I or my fiance would most likely be killed. I am so furious with ******..
Business Response
Date: 03/29/2023
To Whom It May Concern,
Thank you for providing us with the complaint of Mrs. *****.
In response to Mrs. *****’s complaint regarding the 2010 Ford F-150 purchased on 11/27/2021 with 135,278 miles at time of purchase.
The 2010 Ford F-150 went through and passed a mechanical safety inspection at Mike E***** Toyota which was completed prior to the sale on 11/04/2021.
This vehicle was sold in an as-is state with no express or implied warranties, which was acknowledged and signed for by the customer at the time of sale. As with any vehicle, particularly a vehicle with higher mileage, mechanical issues can occur at any time, sometimes unforeseen and unable to be predicted.

Ryan P*****
General Manager
Mike E***** Toyota
Customer Answer
Date: 03/30/2023

Complaint: ********

I am rejecting this response because:I feel we were lied to this truck has been nothing but problems it was in a wreck I was told it wasn't.The safety system that has to do with the air bags was not even hooked up..there is a piece of electrical tape over where the icon is having to do something with the icon for the air bags (srs) system. So please dont tell me it was inspected.If we would have discovered all the hidden problems that were hidden we would have not even bought this truck.You were in such a hurry to get rid of it that you sold it knowing it was not good truck.We would not have even signed on dotted line if we would have known.We were lied to and I will never step foot at toyota again never do business with toyota .
Toyota has lied to us telling us it was not in accident well that is #1 lie .I am not happy no resolution since we bought it.Toyota it is called quality vehicles no quality here.
Sincerely,

******** *****
Business Response
Date: 04/20/2023
Again, our position remains the same that this vehicle purchased over a year ago, 11/04/2021, was purchased in an as-is state as was agreed upon at the time of purchase. This vehicle passed a safety inspection prior to sale. We would be more than happy to assist in trading the customer out of this vehicle and into another vehicle of interest.
Initial Complaint
Date:01/04/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
nov 2021, My 2017 Nissan Sentra started to accelerate on its own and the RPM's were jumping around. Nissan of ********* serviced that issue with a recall to reprogram the *** transmission for that car. The *** transmission was reprogrammed. February *************************************************************************************************************** the middle of the road with a loud "bang". The car would not accelerate any more so it was towed to the nearest dealership Mike Erdman Nissan on HW-520. I was advised that the car needed the *** replaced and a new transmission would be $*****,refurbished would be about $5000. I was told that the warranty on both components were 1 year or ***** miles and the issue that was in the original transmission had been fixed in the refurbished transmission and would have a longer life span than the new ones. I paid to have it replaced with the refurbished transmission as suggested by the service provider. A few weeks after leaving the dealership the car started to accelerate on its own, the RPM's were jumping around, and now a noticeable banging sound was heard while de-accelerating, the steering was now stiff and the car dragged to the right when accelerating. The car was brought back to Mike Erdman Nissan to have the transmission looked at. I was advised that the car needed a new mass air flow sensor, new air filters, and new engine air flow sensors and it would cost me $1500 more. I told them these were not messed up prior to the car being brought to their auto shop and that this seems like the *** that they put in is bad. They kept the car for over a week. They then advised me that they left components under the hood unscrewed like the air covers and that it should resolve my issues. It's been 10 months and ~***** miles and the car once again started to have the same issues as before. I took it back and told they wont warranty it since its bee n over ***** mile and I had my oil changes at ********* instead ofnissan
Business Response
Date: 01/17/2023
************************ Sentra hasn't been in our shop for quite some time. In March of 2022 we did some transmission work on her car. The transmission came with a 12 month and ***** warranty on the transmission itself. We will honor the warranty. Reach out to our service team to move forward.

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