Complaints

This profile includes complaints for Mike Erdman Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mike Erdman Auto Group has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mike Erdman Auto Group

  4650 Highway 520 Cocoa, FL 32926-2333

  
• 

  Mike Erdman Auto Group

  4640 Highway 520 Cocoa, FL 32926-2333

  
• 

  Mike Erdman Auto Group

  445 E Merritt Island Cswy Merritt Island, FL 32952-3502

  
• 

  Mike Erdman Auto Group

  4650 Fl 520 Cocoa, FL 32926

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Toyota RAV4 on October 28, 2022 for $30,000. This was to include a new set of tires and a bumper-to-bumper warranty for 100,000 miles. I made the purchase and when I got home I realized that I had been charged $1,153 for the warranty that was to have been included in the purchase price. I went back and showed the salesperson "MG". He filled out the paperwork and said it would be refunded to my lender within 6 weeks. 6 weeks passed and I notified MG that I had not received the refund. He talked to his manager and said I would have it by that next Monday. When I did not receive it, I went to Toyota and spoke to the manager - I believe his name was Tony. He filled out the paperwork saying he had never seen the request before and I would have the payment to my account in two weeks. Two weeks have passed and I still don't have the repayment.

  Business Response

  Date: 01/23/2023

  Tell us why here...Thank you for notifying us of this customer concern. We have worked directly with Ms. Goral and have come to a conclusion on the matter.
  
  

  Customer Answer

  Date: 01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 4, 2022. My Murano was operating fine for a few years now with no issues. I received a recall notice for the abs brake actuator, so as a precaution, I brought it in for testing. According to the service advisor ( Andrew ), it failed test, so he impounded my car. The part was on back order, according to him. Before doing anything, the business should already know everything about the parts situation. He wasn't apologetic as to not being able to give me back my car to take it somewhere else. When I asked him if I can get a loaner car, he lied and said there are no cars available now, until possibly a week and a half later. He never got back to me on that either. I don't know why I got a notification, when their corporate site says recall is on Murano from 2015 to 2017. Mine is a 2013. I still have not received a loaner car. It's been about 50 days now and going. I reached corporate ****** consumer affairs to which they opened a case, but Tyler reported that part issue. This dealership is not providing the true issues. If the advisor would have advised honestly and completely, then I would still be driving. Very unprofessional assistance I received from the service manager as well stating that it's a campaign part, which also wasn't explained prior to leaving car in their hands. I demand my car back!!!

  Business Response

  Date: 12/05/2022

  I understand it has to be very frustrating to wait for a part that is on national back order for a very long period of time. The update I have as of today is that we are number 2 on the list to receive the required part to complete the repair on your Murano. No ETA was giving today unfortunately, but it seemed it would not be long. With that said, if you want to remove the Murano from here, we certainly won't stop you but we need you to sign sating you understand that the Murano has been deemed unsafe to drive as it failed the ABS test. I do apologize for your inconvenience.
  
  Mike F******
  General Manager

  Business Response

  Date: 02/17/2023

  Mr. ****** 

   

  I apologize for any rudeness anyone at my dealership may have caused you. I attached a copy of the recall notice that includes the Murano Cabriolet. Our intent was to complete the recall as soon as possible. I understand that the length of the repair took longer than expected as that is very frustrating for you as well as us. I'm not sure what more I can do as the recall has been completed. I apologize again for any poor communication or rudeness.

   

  Mike F******

  General Manager

  Any other concerns should be directed to me personally so no miss communication will happen

   

  Customer Answer

  Date: 02/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ********* ** and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2022 Camry from them about a year ago. A few days ago, on my way to drop my son off @ school, the radio display went blank. Brought it to the SAME dealership, Wednesday morning. Friday afternoon 11-18-22, they called and said "due to the radio NOT being a manufacturers defect, we can not replace it under warranty" the vehicle only has *****k miles on it. Should be covered. The advisor was polite and respectful. Not his fault. But as a 16 year master honda technician, I PERSONALLY know the rules and policies of warrant terms. A radio just randomly "going out" IS INDEED A MANUFACTURERS DEFECT!!!! I had to call the Toyota rep and get them involved, but they were no help either! Will not do any business with ******************************* Toyota. I see why his techs left. They treat customers and employees like garbage. Thanks!

  Business Response

  Date: 11/22/2022

  Thank you for bringing ****************** concern to our attention. After reviewing our notes from ****************** visit with us on 11/16/22, it was found at the time of inspection the side dash trim was removed and dash panels had scratches and an aftermarket wiring harness had been wired into the instrument panel fuse box. Due to the addition of an aftermarket, non OEM part, Toyota Corporate will not approve a warranty replacement for the radio unit. We would like to do anything we can to assist ****************** with his service concern but we are constrained by what warranty claim we can file with Toyota Corporate due to the aftermarket wiring harness installed on the vehicle. If **************** would like to come in and speak with our corporate district service manager the next time he is on property at our dealership we would certainly like to invite him in to speak with him.

  Customer Answer

  Date: 11/22/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I disagree with the business's response. It's BS. And definitely NOT satisfactory. Their response today was "take it to another dealership and see if they will warranty it" Firstly, I'm a 16 year ***** master tech, I know what I'm talking about. I've seen it all. And secondly, where is this proof that a radar detector is the root issue of why my radio is INOP. I personally think they refuse to repair this under warranty is because they saw the radar detector. IF IT WAS ANYONE ELSE WITH THE EXACT SAME PROBLEM, they would honor the warranty repair. It's honestly the worst customer service I've ever encountered. Even the the toyota rep said it was all on the **** erdman dealership on repairing it.

  Business Response

  Date: 12/06/2022

  While we would like the opportunity to assist ****************** in the replacement of his vehicles radio, we stand by our position which is that Toyota Corporate will not replace the vehicles radio due to the presence of an aftermarket, non Toyota, radar detector and wiring harness.
  
  Warranty is to replace or repair parts of vehicle with a manufacturer defect or part failure and due to the presence of an aftermarket non Toyota device wired into the vehicles instrument panel fuse box Toyota does not consider that a part failure but a potential failure due to the presence of an aftermarket item into the vehicles electrical system.
  Had the radar and wiring harness not been installed on the vehicle and had the vehicle been in original factory condition we would be able to replace the radio but because of the constraints placed on us by Toyota corporate warranty procedures we are unable to proceed in replacing the vehicles radio under warranty.
  
  Again, we would invite ****************** to speak with our corporate district service manager the next time he is on property to further discuss this matter.
  

  Customer Answer

  Date: 12/06/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  How would speaking to a district service manager be of any help? Again, Toyota was no help, **** erdman Toyota was no help, Toyota rep was no help. I mean I guess it's normal to just decline all warranty work especially when you buy a vehicle from a dealership. And a radar detector has nothing to do with a radio not working. That's the biggest BS excuse I've ever heard of in my 16 years of automotive industry experience. It's crazy. This whole situation is a terrible experience. Worst decision ever. **** erdman Toyota is the worst experience yet. And I've seen some bad CSE. But y'all have definitely topped this one.
  
  I'd like to see proof of where Toyota says that having a radar detector installed in a vehicle voids all warranty

• Initial Complaint

  Date:10/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about September 30, 2022, I was contacted by Jim N**** at Mike Erdman Nissan regarding the possible purchase of a 2022 Nissan Rogue SV. I went to the dealership as requested and when I arrived all the dealership wanted to do is sell me was a used 2021 Nissan Rogue SL with more than 10,000 miles on it. There was never any discussion regarding the 2022 vehicle that i drove approximately 40 minutes to discuss. When they brought the offer for the 2021 vehicle I could tell there were issues with the offer. First they were trying to tell me that the sales tax savings when you buy a vehicle with a trade-in was somehow an Erdman benefit, this is blatantly false, the tax savings are Florida law. Second, they said that they were offering me $2,000 more for my trade when no previous offer had ever been made. I consider the conduct of the Erdman employees involved to be "Bait and Switch" and deceptive sales practices with respect to the sales tax claims. Further, When they presented me with the offer for the used 2021 Rogue, a quick look at the offer revealed they were extending my current loan by approximately 36 months and adding approximately $125.00 to the payment. This would make the cost of the 2021 more than $59,000.00 over the term of the loan, outrageous. I can never trust Jim N**** or the sales manager he works with ever again.

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 8, 2022/10/31) */ I understand your frustration as making a major purchase is sometimes difficult. Our process is to first select a vehicle which of interest to the customer and work on the structure of the deal from there. The trade has a value and is credited for the tax previously paid to the state not an Erdman discount. I apologize for any confusion and would the opportunity to revisit the whole deal if possible. Mike F****** General Manager Consumer Response /* (3000, 10, 2022/11/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dealership failed to answer the complaint. I was asked to come to the dealership to discuss a 2022 NEW Rogue SV, when I got there they tried to force me into a USED 2021 Rogue SL at a ridiculously inflated price. I have been purchasing cars for 50 years so I don't stress over a major purchase. They failed to address the fact that I was never offered $22K for my trade. They did acknowledge the deception on the sales tax issue. They didn't try to sell me what I went to discuss, they tried to sell me what they wanted to get off the lot. Business Response /* (4000, 12, 2022/11/04) */ I take all customer concerns seriously and would like to resolve Mr. ******'s concern as well. It is impossible for me to change what happened in the past visit, all I can offer to clear any concerns is to invite Mr. ****** in to speak to me directly and resolve whatever issues still remain. Mike F******

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a part for my car on 9-07-22 and was told i could pick it up the next day on 9-08-22. On 9-08-22 i called Mike Erdman Nissan in ***** to see if my part was ready and the person who was on the phone was very rude when i told them i had the part #, i politely ended the call and drove to Mike Erdman Nissan only to be told by another employee that the person who deals with parts is not there and there was no way of checking until said employee returned to work from their time off??, this is very unprofessional and i will not be.ordering any more parts or be doing business with them, i was actually looking to buy a new car but wont be doing so here!!, LEARN TO COMMUNICATE WITH YOUR LOCAL CUSTOMERS, WORD OF MOUTH GOES A LONG WAY IN THIS COUNTY.

  Business Response

  Date: 11/08/2022

  Business Response /* (1000, 5, 2022/09/16) */ we apologize for any rudeness that you encountered, and i have reviewed the part order and unfortunately the part is not available at this time

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 weeks ago I had an AC issue with my 2021 Avalon Limited blowing hot air. Took it to *************** (Mike E*****) and was told it was an evaporator. It was replaced under warranty and I was sent on my way. 3 weeks later my AC began blowing warm again and was not cooling. Took it back to E***** and was then told that it was a condenser, however, it was not covered under warranty as it was clearly damaged by a rock (as stated by tech on my paperwork). I was advised it would be 1300 to replace it and insurance could be notified to file a claim to replace it. I was not convinced and skeptic that it was in fact a condenser so declined for the part to be replaced. Was then told after I declined the condenser to be fixed that the super cooler pipe was leaking and they would replace it under warranty. Was this pipe not leaking 3 weeks prior when they replaced evaporator? If so why wasn't it fixed then. If not, why is it now covered under warranty but condenser is not if said rock hit it? I took it upon myself to take it different shop. Both the shop and the insurance adjuster they recommended I contact were called out only to find out there was ZERO damage to my condenser and there was never an issue with it. My vehicle also showed no other leaks from new shop. The pipe that E***** fixed must've been the issue, however, I as a customer would've never known that as they refused to recharge and refill my vehicle with Freon because I wouldn't let them replace my condenser that we later found out was not damaged/needed to be replaced. I have documentation and pictures to prove the condenser is in perfect condition and no visible damage is observed. They attempted to fraudulently charge me for a part that was never bad. I intend had to spend 482.55 dollars to have another shop look/repair my vehicle as E***** of cocoa was not competent or much less HONEST enough to do so. My vehicle is under warranty as it only has 17,000 miles on it. So ALL should have been replaced.

  Business Response

  Date: 10/11/2022

  Business Response /* (1000, 5, 2022/08/09) */ Thank you for providing us with the complaint of Mrs.*************. In response to Mrs.*************'s complaint, upon inspection of the 2021 ****** Avalon we documented what appeared to be rock damage on the vehicles condenser. The damage did not appear to be due to manufacturer defect and instead from an outside, external force. Mike E***** ****** is not the one who warranties this vehicle,******** Motor Sales is and we would like to file this warranty claim but ****** Motor Sales refuses due to the damage observed. We would like to invite Mrs.************* to come back to visit us to review the service concerns to the 2021 ****** Avalon and further inspect the vehicle's condenser. Consumer Response /* (3000, 7, 2022/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) After spending 482.55 to another shop to further evaluate my (said damaged) condenser, it was determined by not only the owner of this shop, the AC repairman as well as a progressive insurance adjuster (which E***** recommended I call to file a comprehensive claim) that NO damage was found on my condenser and that it did not need to be replaced/was NOT the cause of my AC not working. E***** replaced a super coolant pipe (that was in fact covered under warranty) although this same pipe was not broken 3 weeks prior when ****** repaired a faulty evaporator. My vehicle should have been recharged and filled with Freon prior to me picking up my vehicle after the coolant pipe was replaced. E***** said they would not recharge/refill my vehicle as my condenser needed to be replaced. I then took my car to an AC shop (as my car has now been in the shop twice over a 6 week period for warm air blowing. The shop I took my vehicle to for evaluation of said damaged condenser did a complete evaluation of my AC system and found no other issues. They recharged/refilled my vehicle with new Freon and my AC is blowing cold now. The coolant pipe E***** did replace was apparently the real issue and had E***** recharged/refilled it, I (as a customer) would've known as my AC would be working fine. I see ZERO reasons to bring my car back AGAIN (3rd time) to have it reevaluated when I now know the condenser is NOT damaged and is fine. I don't fix things that aren't broke! I do, however, want my 482.55 dollars back for spending unnecessary money on a problem that wasn't in fact a problem. E***** should have recharged and filled my vehicle back up with Freon. That is/should be covered as part of my warranty. This is no longer a condenser issue but rather a fradulent and dishonest recommendation for me to replace something that not only had no damage but didn't need to be replaced. I do not need ****** of cocoa to look at my car again, I've already paid to have another shop look at, evaluate (with written confirmation and photos) that my vehicles condenser is not damaged. The cars AC is running fine. No need to bring the car back for a 3rd time to have it "looked" at. I just want a refund for the money I spent to have my vehicle recharged/refilled with Freon. E***** should've completed this task before I picked it up. Business Response /* (4000, 9, 2022/08/11) */ Thank you for the follow up information. We would like to request a copy of Mrs.*************'s repair invoice from the other service facility to review the work that was completed on the 2021 ****** Avalon. Consumer Response /* (4200, 11, 2022/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm happy to send you receipts, itemized bills from the shop, emails from my progressive insurance adjusters (that was not needed) as well as photos of my condenser that shows no damage observed. Provide me with a fax/email that I can attach these documents to. And I can also put you in contact with the owner of the business (garage I took my vehicle to) and the adjuster if you'd like to speak to them. As I said I have documentation and pictures to prove there is no damage. Happy to share them. Please reply with information and I'll send it all over. Business Response /* (4000, 15, 2022/08/23) */ Please have customer forward information to ***************************** Thank you. Consumer Response /* (4200, 17, 2022/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) All pictures, emailed responses from progressive insurance adjuster who was called out and receipts for services were all sent to the email address above. Business Response /* (4000, 23, 2022/09/14) */ We have worked directly with Mrs. ************ and have agreed on a resolution to this matter. Consumer Response /* (2000, 25, 2022/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)