Complaints
This profile includes complaints for ThriveDX's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 19 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up in Oct of 2024. I was told that it would be 2 days a week @ 3.5 hours each time. Then I would have self study. What they failed to inform me on, is that even though it has 2 classes a week your essentially teaching yourself after that in the self study section. The course material just scratches the surface of what you need to learn to take the Comptia+ cert. In the first class the "instructor", ********* *****, taught so fast that you couldn't even keep up with her and she would go off into left field and then tell us "We don't need to know about that yet". Which in turn caused her to literally just rush through the slides to finish on time. She also went so fast that you didn't even have time to fill out the ****** companion that you are to do as you are going through the ******. When it was time for the labs she went through the labs so fast that you couldn't even complete them with her. You had to go back on your self study time and complete what should have been done in "class", without any help and hope you understood her enough that you could figure it out. The second *********** ***** *****, was great. He was very helpful and did not rush through the course. This class I actually learned something. The last *********** ***** *********, would start the class, and then not read from the slides. He would start showing us random stuff and would stay off track so long that we weren't able to finish the slides and had to finish them the following day or week and then tell us "You don't need to know this now". Really? Why are they teaching us stuff we dont need and not teaching us the stuff we do need? I actually went ahead and finished the slides on my own. Thankfully I worked ahead so I could have a better understanding of things. Since I only learned in one class then I would like to be reimbursed for the other ones that the teachers failed to teach properly. The advisors, that call you multiple times a week, also disappear once they have your money.Customer Answer
Date: 04/25/2025
I reached out to ******************************* on April 8th informing her that I was dropping the program and to please make sure all payments were stopped. I have attached that email along with two other emails I have received since being told it was taken care of.Customer Answer
Date: 05/01/2025
I am still receiving harassing emails for payment after my LSM ****** ********* informed me that she had taken care of getting the payments to stop.
Business Response
Date: 05/30/2025
We have reviewed this complaints comments and her record in detail.
We are transparent that our program combines live instruction with significant self-study to mirror the expectations of real-world technical roles. While live classes are held twice a week to introduce and reinforce key concepts, independent study, labs, and assignments are essential components designed to deepen understanding and build critical problem-solving skills. This structure is communicated during the enrollment process to ensure students are prepared for the commitment needed to succeed in an accelerated learning environment.
Our core program is designed to build foundational cybersecurity skills and align with industry expectations. We offer an optional CompTIA Security+ prep course upon successful program completion to provide additional targeted preparation for the certification exam. While the main curriculum introduces key Security+ concepts, full exam readiness is supported through the separate, dedicated prep course.
Our program is designed to deliver material at an accelerated pace to be efficient and meet student demand. While we encourage instructors to cover all required material, we also value their ability to bring in real-world examples and discussions, which can sometimes lead to adjustments in pacing. We continuously review instructional delivery based on student feedback to ensure both curriculum coverage and an effective learning experience.
While we respect the students perspective, its important to note that she earned high scores of 99 and 94 in two of the three courses, indicating strong comprehension and mastery of the material. Our program is approved by university's across the country and designed to challenge learners while providing the necessary support to achieve success, and we are proud of the students academic performance.
Our advisors are responsible for supporting prospective students through the enrollment process, while ongoing support after enrollment is transitioned to our student success and career services teams. We strive to ensure a smooth handoff and continued support throughout the program, and we regret if there was any confusion or if the transition felt abrupt.
Based on the foregoing, we respectfully ask that this complaint be dismissed.
Customer Answer
Date: 06/02/2025
Complaint: 23213554
I am rejecting this response because:1I strongly disagree with ThriveDXs response and feel it avoids addressing the core issue of my complaint: the program did not deliver the educational services that were promised to me at the time of enrollment.
I was explicitly told this program would prepare me for the CompTIA Security+ certification. At no point was I informed that an additional, optional prep course would be needed for actual exam readiness. That is misleading. If I had known the main course would only introduce Security+ topics without preparing me for the exam itself I would not have enrolled.
While I expected some self-study, I did not expect to be left to teach myself due to poor instructional quality. Of the three instructors I had:
One rushed through the material, skipped over labs, and moved so fast that we couldnt follow along or fill out the companion guides.
One regularly went off-topic with content that was not relevant to the curriculum or exam preparation. These were not real-world examples, as ThriveDX claims, but instead random tangents that distracted from the core material and delayed actual progress.
Only one instructor delivered consistent, helpful instruction that stayed on track.
Any high grades I received (99 and 94) are not a reflection of strong teaching they are the result of the extra work I had to do on my own, including relying heavily on ChatGPT and other outside resources. In fact, the instructors themselves recommended using ChatGPT to help understand and complete assignments. That recommendation alone reinforces the lack of structured teaching and support during class time.
I was also not informed at all during enrollment that I would remain financially liable for the full cost of the program if I withdrew. This information was completely omitted, not simply unclear and that omission is material and misleading. Failing to disclose such a significant financial obligation at the time of enrollment is a serious issue and may constitute a deceptive or unfair business practice. Had this been properly disclosed upfront, I would have never signed up for the program.
To make matters worse, I recently received a pending application for a ThriveDX-affiliated tuition financing program an application that was submitted on my behalf, without my knowledge or consent. The subject line of the email I received was:
ThriveDX - ********************** at ****************************************start="2690" data-end="2693"> This is extremely concerning, especially given that I am currently in an active dispute with ThriveDX and have not expressed any intent to re-enroll or reapply. This raises serious questions about how my personal and financial information is being used and whether it is being mishandled or misrepresented.
Submitting a tuition financing application on behalf of a consumer without their authorization may constitute a violation of consumer protection laws or federal regulations regarding the unauthorized use of personally identifiable information. I did not give permission for any such application to be filed, and I would like full transparency on how this occurred and what information was used. I am currently monitoring my credit reports and may escalate this matter to the *** or state authorities if further misuse is detected.
ThriveDX promotes this program as university-approved and career-focused, but in my experience, they failed to uphold those standards. As an educational provider offering a paid training program under the endorsement of higher education institutions, they have a legal and ethical obligation to deliver the services, instruction, and outcomes they advertise at the time of enrollment. That did not happen. This was a fundamental failure to provide the educational services promised, compounded by misleading claims and a complete lack of transparency regarding financial obligations.
I am not asking for a full refund only a partial refund in the amount of $4,449.66, which reflects the portion of the program that failed to meet reasonable educational and ethical standards. I respectfully ask the BBB to continue investigating this complaint.+
Sincerely,
******* *****Initial Complaint
Date:04/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I enrolled in the Extended Cybersecurity Bootcamp through the ***************************** (***), operated by ThriveDX, for $18,720. While the introductory course was solid, the extended program was disorganized and fell far below the standards implied by **** branding and the initial ************* first extended-course instructor was consistently late, distracted, and unprofessional texting during class and failing to lead structured instruction. Student support also suffered from constant turnover, leaving learners without consistent guidance. The experience felt chaotic and unprofessional from start to finish.I raised concerns early, was told to stick it out, but things never improved. To make matters worse, course content is only accessible for six months after completion an unacceptable limitation for such a high tuition price. By comparison, I purchased a $35 Udemy course for CompTIA Security+ with 30+ hours of instruction, practice exams, and lifetime access which provided more value than this bootcamp.After formally requesting to withdraw from the program due to its failure to meet reasonable standards, I was informed that I would remain fully responsible for the tuition, even though I received far less than what was promised. I want to make it clear: I am not asking for the loan itself to be canceled by the lender. I am requesting that ThriveDX refund the tuition amount back to the lender, so the loan can be properly discharged.This complaint is submitted in hopes of receiving:1.A full refund of tuition from ThriveDX to the loan provider, so the loan can be canceled.2.Accountability for the misleading nature of the programs structure, instruction quality, and value.3.Transparency for prospective students who may otherwise be misled by *** branding and the strong introductory course.Sincerely,**** ******Business Response
Date: 04/28/2025
We have taken the time to thoroughly review the details of this complaint and we do not believe they are substantiated.
Regarding concerns about the instructor, we take all feedback regarding our instructors very seriously, especially when it pertains to professionalism and classroom conduct. The named instructor has been a valued member of the instructional team for several years, and his background includes substantial industry experience and positive feedback from many students. Instructor concerns are handled internally.
We cannot guarantee that success managers will not change, take a legally protected leave of absence, or leave the company. This individual had a SSM at all times during their enrollment and all changes were communicated to the individual. SSM Jezryl ***** assigned 08/24 - 12/24. SSM ***** ****** assigned 12/24. LSM ********* ****** assigned 01/25-04/25, **** ****** covering during her leave, current. LSM contact information can be located on their canvas dashboards.
The 6-month access window post program is designed to promote timely engagement and application of the material, which we've found leads to better outcomes and retention for learners. Additionally, our team regularly updates and refines the content to keep it current and high quality. Providing indefinite access would limit our ability to evolve the program without creating inconsistencies or outdated materials in circulation. In addition, the 6-month access window is communicated to all learners prior to enrollment.
Our career services are not intended to compensate for instruction, but rather to enhance the overall value of the program. Resume coaching, mock interviews, job search strategy, and employer networking are all designed to bridge the gap between learning and employmentnot to substitute the learning itself.
Based on the foregoing we ask that this complaint be closed.
Customer Answer
Date: 05/08/2025
Complaint: 23188336
I am rejecting this response because:I appreciate the response, but I strongly disagree with the businesss dismissal of my concerns and would like to clarify and challenge several of their points.
1. Instructor Conduct
ThriveDXs response avoids addressing my specific concern: a professor falling asleep during class. Citing the instructors industry experience and general student feedback is not a legitimate response to a concrete incident that affected the quality of instruction in my cohort. This is not a matter of opinion or personalityits a matter of professionalism and accountability. I have video proof of this misconduct, which I am willing to provide if needed. ThriveDXs decision to ignore such a serious issue raises questions about the integrity of their quality control.
2. Student Success Manager (SSM) Turnover
While ThriveDX listed names and assignment dates, my complaint was not simply about turnover. It was about the disruption and lack of consistent support caused by repeated changes in SSMs and LSMs. Communication was often delayed or unclear, and each new person required me to re-explain my situation. Listing names retroactively does not change the fact that the support felt disorganized and impersonal.
3. 6-Month Access Limitation
The explanation that limiting access improves outcomes is unconvincing. Most reputable education providersincluding universities and other bootcampseither offer extended access, downloadable materials, or lifetime refreshers. For a program that cost me $18,720, being locked out six months after graduation is unacceptable. The notion that this limitation was communicated in advance does not excuse its predatory nature. It shows that the business is more focused on restricting value than providing lasting educational benefit.
4. Career Services
ThriveDX stated that career services are meant to enhance the program rather than replace it. I agree. However, my point is that neither the instruction nor the career services were effective. The program did not adequately prepare me for the workforce, and the job support services felt generic and non-specialized. Resume templates and mock interviews cannot make up for a lack of true industry-readiness.
Final Note
I want to emphasize that the core issue here is not just about value. Its that ThriveDX dramatically overpromised and severely underdelivered. Their marketing and onboarding process create the illusion of a high-level, career-launching experiencebut what I received was incomplete, inconsistent, and ultimately not worth the financial burden. Their response does not reflect accountability or good faith.
I am still seeking a fair resolution, which I believe should involve a significantly larger refund than what was offeredone that reflects the programs failure to deliver on its promises and the burden I now carry as a result.
Sincerely,
******* ******Business Response
Date: 05/30/2025
1. Instructor Conduct
ThriveDXs response avoids addressing my specific concern: a professor falling asleep during class. Citing the instructors industry experience and general student feedback is not a legitimate response to a concrete incident that affected the quality of instruction in my cohort. This is not a matter of opinion or personalityits a matter of professionalism and accountability. I have video proof of this misconduct, which I am willing to provide if needed. ThriveDXs decision to ignore such a serious issue raises questions about the integrity of their quality control.
We responded to the instructor concerns in the initial complaint, which did not mention falling asleep in class. This leaner did not raise these concerns while enrolled and could have done so through a number of options. Across the cohort, enrollees rated instructors well and also indicated they were very likely to recommend the course to a friend across all surveys, with an average rating of 8.5 out of 10.
2. Student Success Manager (SSM) Turnover
While ThriveDX listed names and assignment dates, my complaint was not simply about turnover. It was about the disruption and lack of consistent support caused by repeated changes in SSMs and LSMs. Communication was often delayed or unclear, and each new person required me to re-explain my situation. Listing names retroactively does not change the fact that the support felt disorganized and impersonal.
We regret that support felt disorganized and impersonal and that the complainant had to explain their situation multiple times. But again, we cannot prevent a SSM or LSM from taking leave or leaving the Company. We handled and communicated SSM and LSM turnover the best we could in light of the circumstances.
3. 6-Month Access Limitation
The explanation that limiting access improves outcomes is unconvincing. Most reputable education providersincluding universities and other bootcampseither offer extended access, downloadable materials, or lifetime refreshers. For a program that cost me $18,720, being locked out six months after graduation is unacceptable. The notion that this limitation was communicated in advance does not excuse its predatory nature. It shows that the business is more focused on restricting value than providing lasting educational benefit.
We don't agree with complainants characterization of universities and other bootcamps, or the statement that we are focused on restricting value. Again the 6-month access period is communicated to all leaners prior to enrollment.
4. Career Services
ThriveDX stated that career services are meant to enhance the program rather than replace it. I agree. However, my point is that neither the instruction nor the career services were effective. The program did not adequately prepare me for the workforce, and the job support services felt generic and non-specialized. Resume templates and mock interviews cannot make up for a lack of true industry-readiness.
We cannot guarantee job placement.
Final Note
I want to emphasize that the core issue here is not just about value. Its that ThriveDX dramatically overpromised and severely underdelivered. Their marketing and onboarding process create the illusion of a high-level, career-launching experiencebut what I received was incomplete, inconsistent, and ultimately not worth the financial burden. Their response does not reflect accountability or good faith.We regret that you feel we underdelivered on the services, but the issues cited either 1) do not match our records and/or were not raised while you were enrolled; 2) were out of our control; or 3) were communicated to the complainant and other learners prior to enrollment. We did a deep look into this cohort and do not feel the concerns specified here are consistent with the other outcome data we have measuring learner experience.
We respectfully ask that this complaint be dismissed.
Customer Answer
Date: 05/30/2025
Complaint: 23188336
I am rejecting this response because:ThriveDXs claim that my concerns were not raised during the program is simply not accurate. I voiced early complaints to my initial Student Success Manager, Jez. I was told to give the program more time. I did. Then began a confusing and disruptive period where Student Success Managers were shuffled without clear communication. At a certain point, I genuinely didnt know who to turn to for supportmy original point of contact was gone, and replacements rotated without meaningful engagement. So Im left asking: where exactly was I supposed to raise these concerns? To whom?
As far as your records go, if youre referencing survey data: those surveys do not reflect satisfaction, they reflect resignation. Youll see I stopped submitting surveys entirelybecause I had lost faith that they were being read, let alone acted upon. No one ever reached out to discuss any of my responses. I had no reason to believe they served any purpose other than to be selectively cited later as a defense, not as a tool for improving student experience.
Your response fails to address the actual substance of my complaint. Instead, it deflects and dismisses my experience while clinging to an internal narrative built on incomplete feedback and flawed assumptions. If this program had truly delivered on its promises, we wouldnt be here. But I, like many others, feel misled and left with a significant financial burden for a program that overpromised and underdelivered.
I am not asking for perfectionI am asking for accountability. I respectfully and firmly ask that action be taken to address this situation. This complaint is not simply about dissatisfaction; its about a systemic failure in delivering what was marketed, and a refusal to engage with students meaningfully when they express concern.
Please do something about this.Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint against *************************** Cybersecurity program due to what I believe to be deceptive and unethical practices that have financially harmed me and multiple other students.I enrolled in the Cybersecurity program with the expectation of receiving a quality education and transferable credits, but instead, I and several classmates were misled. Specifically:Unjustified Failures: The program failed multiple students under unclear and inconsistent grading practices, despite our best efforts to meet course ********************** Loss: I personally paid $18,500 for this program, only to find that the credits earned are non-transferable, severely limiting my ability to continue my education elsewhere.Misleading Claims: The program was advertised as a pathway to career advancement, yet it did not provide the promised academic or professional benefits.Lack of Transparency: Requests for clarification regarding grading policies, academic standards, and program accreditation have gone unanswered or inadequately addressed by program administrators.This experience has resulted in significant financial and emotional distress, and I believe it constitutes an unfair business practice. I request a formal investigation into these concerns, a clear explanation of the programs grading policies, and a potential refund for students who were misled by the programs claims.I expect a response within [reasonable timeframe, e.g., 14 days] before I escalate this complaint to the ***********************************, the ****************************, and relevant accrediting agencies.Business Response
Date: 04/23/2025
We conducted a detailed review of Complainant's alleged issues and have determined that each is unwarranted.
Complainant alleges that "the program failed multiple students under unclear and inconsistent grading practices, despite our best efforts to meet course requirements."
The program welcome packet was posted as an announcement for the entire cohort on 05/05/24 which includes a full breakdown of grading practices and requirement. Additionally, every course grade's page includes a full breakdown of how grades are calculated. See the welcome packet attached. No other student in this cohort or other has complained about a lack of clarity of the grading policies. Finally, we have no record of and are not aware of any requests for clarification of grading polices, academic standards, etc. from the Complainant. If she has such communications she can provide them for review.
Regarding the transferability of credits, the bootcamp has always been marketed as a non-credit earning continuing education program. Transferable credits have never been provided nor is that typical in any higher education offering. Unless explicitly stated that the program credits do transfer to another institution, students, including this claimant, have no reason or basis to assume they will transfer.
Regarding her claim that "the program was advertised as a pathway to career advancement, yet it did not provide the promised academic or professional benefits," Complainant was informed of the career outcomes process and was urged to submit her resume so our team could continue supporting her with her job search, etc. As of 04/17/25, ******* has not submitted her final resume. She cannot fail to engage in the program and support services and then claim that they did not meet her expectations.
Initial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Representatives of this company intentionally deceived me into believing that this program was accredited and affiliated with the ******************************. However, I discovered halfway through that it is neither the university's program nor accredited in any capacity. Despite this, they have refused to allow me to withdraw from the program and have failed to deliver many of the promised services. To make matters worse, they have charged me over $17,800 while failing to provide the services that were explicitly listed as part of the program. This constitutes a clear violation of trust and potentially fraudulent behavior.Business Response
Date: 03/11/2025
We have carefully reviewed our records relating to this individual and have not found any example of any misstatement or misrepresentation (let alone intentionally deceiving statements as alleged) regarding the nature of the educational program. The program is reviewed and approved by the **************************************** and offered under Boulder's institutional accreditation.
We also found no evidence that this individual did not receive all services related to the program.
Finally, as UC Boulder program, ********** has final say over all requests for refunds. We encourage this individual to reach out to ******* if they feel there has been an issue with the program.
Initial Complaint
Date:01/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had started a cyber security course through Thrive DX and when I had spoke to the representative I was told they would help me with my resume do mock interviews and keep me in touch with a career coach. I never received the mock interviews I received very little resume help and what's the course ended they didn't tell me I had 6 weeks to complete it or I would lose my opportunity to complete the compute a certification and I found out that I had lost something that I would have to pay an extra $350 on top of the $20,000 loan to take the certification test they said that was included I would like an apology from the business and those student loans to be paid by them as well since I did not receive the full service that they were offering and they also in a way blatantly lied about being able to find a job after the boot camp. After I completed the boot camp I had applied to a bunch of companies and no one wanted to interview me because I did not have enough experience with hands on and they did not say that was going to be an issue they told me that I would find a job out of the boot camp.Business Response
Date: 03/11/2025
We have carefully reviewed our records and did not find facts to substantiate the student's complaint.
Matteus received resume feedback on 05/14/24, with instructions to make revisions and resubmit. He did not resubmit. Career coach ***** ***** attempted to reach him on 07/16/24 offering her contact information to set up a coaching session. Matteus did not respond. On 08/16/24, Matteus informed our career outcomes team that he would no longer be submitting his resume to ThriveDX.
Students are informed multiple times throughout the program that they are provided 8 weeks to complete the prep course. ******** spoke with his *** on 09/04/24 confirming that he would be enrolled in the prep course in two weeks time. This was immediately following the "Next Steps" module in the *** course that explains all of this in great detail.
Our career outcomes team is available to students as a resource to assist with resume building, interview preparation and job searching. We do not guarantee employment for any of our students. Furthermore, if students do not participate or refuse to comply with our process, we are not able to move forward.In addition, all students are asked to provide feedback regarding the course. This complainant consistently gave the program the highest ratings in surveys.
For the foregoing reasons, we ask that this complaint be closed.
Customer Answer
Date: 03/12/2025
Complaint: 22860998
I am rejecting this response because: of the fact I have proof of what you guys did. I'm looking into getting an attorney at this point you seriously scamm everyone.
Sincerely,
******* ****-******Initial Complaint
Date:01/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint Against ThriveDX (HackerU) and the ******************* Cybersecurity Bootcamp I am filing this complaint to address the severely outdated nature of the ThriveDX (HackerU) Cybersecurity Bootcamp offered by the *******************, which I completed in August 2024. Despite paying $16,000, the curriculum, tools, and materials were years out of date, including preparation for the obsolete Security+ 601 exam instead of the current 701. Many tools provided were buggy, unsupported, or irrelevant to modern cybersecurity practices.The program promised a hands-on, cutting-edge learning experience but failed to deliver. Communication and support essentially ended once payments were collected, and I still have not received my certificate of completion months after the course ended. The course was poorly maintained, leaving students unprepared and feeling scammed out of a significant investment.I request a partial refund, issuance of my certificate, and accountability to prevent others from being misled by this substandard program.Business Response
Date: 01/25/2025
We have followed up directly with the individual and are proactively discussing a resolution to the concerns that this individual raised.
We are confident that we will reach a resolution and we ask that this complaint be closed.
Customer Answer
Date: 01/25/2025
Complaint: 22829541
I am rejecting this response because:Yes they have reached out to me, we are scheduled to speak on Monday Feb. 04, but until we do not have the conversation and come to some sort of agreement I am not inclined to close this case. I will reach out after we speak on Monday and decide if we came to any type of resolution.
Sincerely,
**** ******Customer Answer
Date: 02/12/2025
Complaint: 22829541
I am rejecting this response because:The steps taken by ThriveDX to compensate for the deficiencies of the programby extending access to a study portaldo not adequately address the time, effort, and financial resources I invested in the course. This program was advertised as a comprehensive, hands-on cybersecurity training course, yet it failed to meet industry standards, lacked up-to-date materials, and did not provide the level of instruction necessary to prepare students for real-world cybersecurity roles. The issues I outlined, including outdated labs, lack of proper instruction, and post-course neglect, have not been meaningfully addressed. Extending access to a study portal does not rectify the fundamental shortcomings of the course nor make up for the fact that I have had to seek additional training elsewhere due to the programs inadequacy.
For this matter to be properly resolved, I am requesting a partial refund that reflects the substandard quality of the education provided and the unnecessary expenses incurred due to miscommunication regarding equipment requirements. ThriveDX cannot simply provide an extension to an outdated study portal and consider the issue resolvedit must take responsibility for delivering an overpriced and insufficient program. I urge you to reconsider this resolution and provide a fair and appropriate refund.
Sincerely,
**** ******Business Response
Date: 02/24/2025
We are working on a resolution with the student. We expect that we will resolve his concerns to his satisfaction and expect him to follow up with BBB directly.Customer Answer
Date: 02/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally complain about *** and ***'s Cybersecurity program, which I enrolled in this past January. Despite completing the coursework, I have encountered significant issues with the program's execution, timeline, and communication that have negatively impacted my certification goals and overall experience.Misrepresentation of Program Completion Date and Voucher Issuance: * I was initially informed the program would conclude in early November. However, the final module was not completed until December 4th. * Upon completion, I was informed of additional requirements, including an 8-week review course or a score of 70%+ on the assessment, before receiving the promised CompTIA Security+ exam voucher. * Despite fulfilling these requirements promptly, I am now facing a 6-week (or longer) waiting period for voucher issuance due to the holiday season. This delay is unacceptable and hinders my ability to schedule the exam promptly.Program Structure and Delays: * The program, while intended for working adults, was disrupted by extended holiday breaks (full weeks off for July 4th, Memorial Day, and Veterans Day) that are not standard in most professional settings. These breaks contributed significantly to the program's overall delay. * Delayed access to self-study materials after course completion further hindered my progress. * These interruptions have extended my projected timeline for certification and career transition well beyond the initially promised timeframe.Attempts to Resolve the Issue: * I have sent multiple emails to TDX and UCF expressing my concerns and requesting updates on the voucher issuance. However, my emails have gone ************* file clearly demonstrates my commitment to this program and fulfillment of all requirements. I urge the Better Business Bureau to investigate this matter and assist me in obtaining a timely resolution from TDX and UCF.Business Response
Date: 01/24/2025
We have closely reviewed and investigated the complainants
The delays cited were out of ThriveDX's control. We follow University schedules regarding holidays and closures in the event of natural disasters. Several delays resulted from multiple hurricanes during the program. The university suspended classes for live and remote classes because many online learners live near the university.
Complainant's certificate of completion was issued to her on 12/09 and enrolled in the prep course on 12/13. Prep course enrollments are processed once a week on Fridays.
Complainant received access to the CompTIA prep course on 12/13 and passed the final assessment on 12/16. ******* chose to purchase the Sec+ voucher due to the long wait time. She was reimbursed for that cost.
Lastly, we recognize that this student experienced turnover in their student support personnel, but again that is not in Thrive's control. Multiple **** left the company, one went out on pregnancy leave, etc. We ultimately provided the complainant with access to our most senior support person in light of this turnover.
Based on the foregoing, we ask that this complaint be closed.
Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up to take an introductory Cyber Security class yesterday evening. Upon going through reviews, it has become clear that a large number of students have been unhappy and did not receive the things that Thrive promised in terms of being able to successfully pass the tests for which the cyber security boot camp claims they will be ready to pass and obtain gainful employment of which they claim will provide six figure salaries and of which they claim they are in high demand. I've contacted the company by leaving voicemail messages and texts with no response, trying to withdraw from the class and get a refund of $180.Business Response
Date: 01/28/2025
A refund was processed to the consumer's credit card less than a week after the consumer's request for a refund.
Initial Complaint
Date:05/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In January 2024, I signed my son, ***********************, up with ThriveDX. This company said they were part of the ********** of ************ Studies. The course was a 10-month NYU Cyber Security Bootcamp program which ran from February 2022 - November 2022. I made the final payment in March 2023, which was late. I had begun to have doubts about this program and job prospects and I had reached out to ******************************* who then reached out to his counselor, *******************. I have attached all the emails here. I had continuously asked about him getting job leads and was told he canceled his appointments. He did not cancel, ****** canceled her appointments with him. She never addressed my concerns except to say ****** should attend "Career Coaching sessions and increase active participation". The resume she built with him is not in the least bit professional. He was assigned a new counselor and she told him to change his courses to look like job experiences rather than courses. So, lie on his resume. Good practice. She then canceled her next session with him. I am extremely unhappy with the outcome of this course and lack of support. I would like a full or partial refund.Business Response
Date: 07/01/2024
We reviewed this individual's claims and our own internal records in detail.
As background, ThriveDX is an education service provider. We develop advanced cybersecurity curriculum and license that curriculum to leading non-profit universities such as the *********************, the **********************, and, in this case ********************
In addition to developing and licensing content, we provide our university partners with support services to assist them in offering the licensed programs. However, ThriveDX is not a school, and those services are under the ultimate control of ***. Our university partners like ******************* offer the program and students who enroll in a ThriveDX-powered program are, at all times, students of the partner university, subject to University policies including refund policies and the decision whether to award degrees or waive outstanding balances. They are not students of ThriveDX. Policies are shared with students in detail during orientation. This includes refund policies and refund decisions, which are set and determined by ***. We encourage the complainant to raise their concerns and contact *** to request a refund.
Nevertheless, we do want to respond to the allegations in the complaint based on the records we have because we feel strongly the Students allegations in his complaint are false and/or incorrect.
In this case, the Student completed the *** Cybersecurity Bootcamp and received their certificate of completion on April 2, 2024. They had access to all the necessary course materials and resources dedicated to prepare the Student to succeed in their job search for entry level cybersecurity roles. However, the Student did not complete their weekly tasks dedicated to their job search, canceled 3 career coaching sessions, and ignored further support offered by their ****** Coach when communicating their complaints. ****** Services provided the Student access to the necessary resources, platforms, and career support allotted with the program. ****** Services does have a system of resources that have been successful for students who actively participate. The Student, among many others, received job leads directly on March 8, January 30, and January 24. The Students ****** Coach made ongoing efforts to communicate with the Student with a continued willingness to assist and meet with the Student, which was again ignored.
Further, the complainants email correspondence incorrectly suggests that an entry level job is a certainty that needs to happen and if it doesnt happen they have been scammed, that ThriveDX did not make appropriate efforts to provide support and resources for the Student in accordance with the program, and that ThriveDX did not address the Students concerns.
ThriveDX clearly outlines that it provides job placement support with a dedicated ****** Services team accessible to learners as part of the program offerings. We cannot and do not guarantee job placement and that is repeated to students and prospective students throughout their journey.
Based on the foregoing, we believe that the students complaint is unwarranted incorrectly directed at ThriveDX.
We respectfully request that this complaint be closed.Customer Answer
Date: 07/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********.I would like to know who to contact at ***. A phone number or email will suffice. I have tried and they have never heard of Thrive so I must have the wrong department. Once I have that, this can be closed.
Sincerely,
*********************Initial Complaint
Date:04/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ThriveDX provide an extended cybersecurity course via and operates under the *********************. The first class was held March 25, 2024, 6pm - 9:30pm CST. The ************* and Practice Arena contained a hands-on ****** platform that I should have complete access to. Along with the regular in class sessions via Canvas. From March 26 - current date, I've requested assistance in obtaining access to the ********* and for accessing my instructor led courses. I've had multiple resources indicate they are taking my ticket on as a priority to escalate and resolve. However, the only resolution provided was to log in using a different laptop. After repeatedly indicating that using a different computer/laptop was not possible, I have not received a response from any ThriveDX or University Help Desk resource since Friday, March 29, 2024. Today, April 1st, 2024, I requested assistance in withdrawing from the extended program and a refund. Again, I have received no response via text, email, or via DMs within Canvas from either the Student Advisor. Two tickets were submitted. I asked for a refund of the program and have had no response from the National Advisor, from the Introductory Course nor from the Student Success Manager in the Expanded Program. I paid $1,485.00 and the Extended Program began on 3/25/2024. I want a full refund and a written confirmation that this program shows me as withdrawn.Business Response
Date: 05/02/2024
We reviewed this individuals claims and confirmed that the student was issued a full refund, dated April 10, 2024. Documentation showing the refund is attached.
We can also confirm that she was withdrawn from the Program.
Based on the foregoing, we have made the necessary accommodations and resolutions to this complaint.We respectfully request that this complaint be closed.
Customer Answer
Date: 05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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