Complaints

This profile includes complaints for ThriveDX's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ThriveDX

  7360 SW 53rd Pl Coral Gables, FL 33143-5823

  
• 

  ThriveDX

  2222 Ponce De Leon Blvd. Miami, FL 33134

  
• 

  ThriveDX

  2121 Ponce De Leon Blvd STE 800 Coral Gables, FL 33134-5230

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agreement and contract I entered into was with *** and HackerU for a 10 month Cybersecurity Program. It was necessary to take a medical leave after completion of approximately 5 months of the program and monthly payments. I had made two payments after attendance had been postponed due to medical reasons. I was promised a refund of my last two payments immediately, since I was to continue to have access to prior classes while on necessary medical leave. 1.) I am extremely disappointed that I was never notified that the association with *** and HackerU was less than 3 years combined. Which does not provide me with any confidence within the program.2.) My contract for my cybersecurity education was between HackerU and *** professional studies 10 month program.That program does not exist anymore, therefore, that contract is void. Each educational system is priced at a different cost. I am being denied the education I agreed to.3.)The offer to receive the *** certificate is not an option because that was not my agreement between *** and HackerU. It would not include the live class sessions, one on one tutoring sessions available, or Career Counseling (which I had requested prior to taking a medical leave and was denied). Therefore, the contract is Void.4.) I do not desire a certificate from a course or class that is not in existence anymore as its lost its credibility to potential employers. The *** & HackerU certificate program lasted less than 4 years, which is not credible. 5.) the choice to attend *** was the most expensive education institution within your system and doesnt exist currently.7.) ThriveDX offers a 6 & 8 month cybersecurity program at this time. The ******************************************************************************************* their association with ***. I was never notified of the changes or offered a discounted cost. The contract is null & void due to this. Statement of payments made is inaccurate. interest considered.

  Customer Answer

  Date: 04/06/2024

  I have not received a response from ThriveDX or any offers for resolution. Their invoice statement was incorrect also. I had paid several thousand dollars more than the educational institution is accounting for prior to my medical leave. 

  

  Business Response

  Date: 04/19/2024

  We appreciate your patience. We spent the last few weeks reviewing our records. We are working with the student to provide a refund. 

  Customer Answer

  Date: 04/20/2024

   
  Complaint: 21489739
  
  I am rejecting this response because:

  the company has been extremely slow at resolving this issue. No response or resolution within a responsible timeframe. Communication has been extremely difficult and no resolution has been agreed apron. Unfortunately, I have been reaching out to this company for over a year and this dispute was opened hoping for a simple resolution approximately a month ago. No business would believe that is an efficient timeframe for resolving issues. Until the issue is resolved, it will be necessary for me to reject the response. I would like this resolved asap. I am also paying an additional 29% interest rate on the delayed monies requested without communication or resolution. This is also of great concern of mine and should be the businesses responsibility for not addressing, refunding, or no responsible offer. I appreciate your understanding and professionalism in this matter.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/07/2024

  Following discussions with the individual and a review of documentation provided, we have reimbursed her the full amount for which she has documentation - $4,012.50 - which matches our records as well. 

  Correspondence with the individual and the ThriveDX employee documenting this is below. 

  We are working on issuing the refund; because the amount owed is so dated, we are required to send a check. 

  In light of the above, we would request that this complaint be closed. 

   

  Thank you

   

   

  From: **************** <***************************>
  Date: April 26, 2024 at 12:29:57?PM EDT
  To: ******************************* <*****************************************>
  Subject: Program Refund Resolution
  
  
  ?******,
  
  
  I believe that I found the majority of the receipts of payment. You might be correct with December and January payments missing. However, this is what I have and since no one that I had worked with before can confirm my payments, then i will accept that I could be mistaken, and I do apologize. I really had thought that I missed no payments but it seems I can not confirm that at this time. I do see the chargeback dispute open now from April, but I do believe that was found in your favor, at the time, so Im still looking into that as well. You probably wouldve received the money back several months after the dispute was opened.
  Right now I have the receipts for 2021.
  August 9th - $512.50
  October 9th - $1750
  November 17th - $1750
  February 2022 payment - disputed $1757 
  I believe that was found to be in your favor and the payment was returned to you. I understand its difficult to go thru all of your records and receipts also, it doesnt seem to have been recorded or documented in a simple manner. 
  If you would consider providing me with a refund for August thru November please then we can just close out this process and I will be willing to accept your findings. I appreciate your assistance and apologize for all of the misunderstandings. 
  
  
  Thank you,
  **********;************;
  

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business promises training and education to eventually land students a job in cyber security. This includes courses, individual help from instructors, a student success manager, career outcomes coaches, and other professional development help through ***********************'s resources. The issue comes with completing the course, as I've finished the courses in the program but have not received any word or response from them. Per my agreement with them I have an obligation to continue submitting payments until my plan is complete. However, the same agreement states after completion of the courses, I have an entire year of access to materials and continued use of the professional development services. After the resolution of my final course, I and many of my fellow students in the cohort lost access to the entire catalog of courses. Those who have already paid in full for the program regained access after reaching out, but the rest and I have not. Many of us have reached out, but to no response.Apart from this issue, many of the promises made by ThriveDX have been unfounded. They sold the program to many of us as a streamlined route into a cybersecurity job, promised personalized support, and industry recognized certifications. The program hasn't placed myself or anyone in my cohort to a job. The personalized support is supposed to come from our student success managers, who we've gone through 8 times more than the expected amount of them, who've not given us any personalized assistance as they couldn't with so much turnover. And the certificate attained through completing the program is not recognized as promised.The ~$17800 program delivers on very few of its agreed upon promises, and does not leave -attending students ready for the current day industry. Additionally, multiple times our classes for the program were without the assigned instructors without backup or a fill in. The program promises industry professionals but provides absent assistants.

  

  Business Response

  Date: 11/29/2023

  We reviewed this individuals claims in detail. 

  
  As background, ThriveDX is an education service provider. We develop advanced cybersecurity curriculum and license that curriculum to leading non-profit universities such as *************************, **************************, and, in this case ***********************. 
  In addition to developing and licensing content, we provide our university partners with support services to assist them in offering  the licensed programs. However, ThriveDX is not a school. Our university partners like *********************** offer the program and students who enroll in a ThriveDX-powered program are, at all times, students of the partner university, subject to University policies including refund policies and the decision whether to award degrees or waive outstanding balances. They are not students of ThriveDX. Policies are shared with students in detail during orientation. 
  In this case, the Student has incomplete attendance and overdue payments for the *********************** Program. As a result of these deficiencies and overdue/outstanding amounts, per *********************** policy, the Students access to course materials and professional development services was removed. Because he has not completed the Program, he did not receive the Comptia test voucher. However, we have reinstated his course materials access and he has been allowed to complete his program and will receive a certificate from the *********************** upon making up his attendance and complete payment of his account.
  The Students allegations in his complaint are false and/or incorrect. 
  The Student falsely claims that he has not received any word from the Student Support team since completing the program. *********** received messages in September, including his final progress report showing delinquent attendance on September 13 and did not respond to his Student Success Manager's contact. We had late payment outreach in October which he did not respond to. In November, we finally connected with the Student on several occasions and are now working with him to make up the missed attendance. 
  Over the course of the 10-month Program, the Student has been supported by 3 different Student Success Managers, not 8 as he alleges. The Program does promise a dedicated Student Success Manager, but not the same Student Success Manager for the entire duration of the program. No company can guarantee employee retention. 
  ThriveDX clearly outlines that it provides job placement support with a dedicated ****** Services team accessible to learners as part of the program offerings. We cannot and do not guarantee job placement and that is repeated to students and prospective students throughout their journey. Nevertheless, we are proud of our strong outcomes and are successful in placing many students who utilize ****** Services. ThriveDX provides training that prepares learners for roles in the respective digital careers with curriculum developed around the most in-demand and sought-after digital jobs. Learners receive training to build a stronger skill set and gain experience applicable to passing the industrys most essential certification exams. Upon graduation from the program, the *********************** issues a certificate of completion to all learners. 
  Based on the foregoing, we believe that the students complaint is entirely unwarranted and incorrectly directed at ThriveDX. 
  We respectfully request that this complaint be closed. 
  

  
  

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being harassed by this company with advertisements from UB - I filed a civil rights complaint against this university and it is the last place on earth I want to be reminded of. Please do not let them advertise to me. The do so at all of my emails:*************************** *************************** ************************** Make it stop and it causes me fear and it is harassment as I was treated terribly at ** as a PhD student. I have gone through all my settings in gmail to turn off add content personalization and do not understand why I am being targeted. It causes me stress and sadness.

  

  Business Response

  Date: 08/11/2023

  We reviewed this individual's claims and confirmed that they are entirely unfounded. 

  ThriveDX only contacts prospective students who provide their contact information and express written consent to be contacted by ThriveDX to learn about a university-partner's education programs. ThriveDX does not purchase leads. In this case, the ThriveDX partner is the *********************. 

  Upon receiving the complaint, we reviewed the ThriveDX contact history across all mediums (email, phone call, and sms text message). Our records (pasted below) indicate that the student was only contacted a handful of times, and more importantly, was last contacted by ThriveDX in 2022. 

  ********************* | UB-UX
  **************

  SUMMARY (with call length or voicemail):
  OUTBOUND CALLS 
  3/13/2022- *****************************; VM
  3/14/2022- *****************************; Interview  0:53
  3/20/2022- *****************************;  Follow-up (student found something else) 0:43
  5/10/2022- *******************; VM
  
  
  EMAIL AUDIT
  03/14/2022- still interested
  05/10/2022- follow-up
  

  SMS AUDIT
  3/13/2022- 1 Text
  5/20/2022- 2 Text(s)

  The student contacted us directly on April 26, 2023 to express the same concern, that she was being solicited; we responded to her directly, shared our contact records, and asked if she could provide detail of the messages she was receiving and at what number/email. She did not respond. 

  Based on the foregoing, we are confident that ThriveDX is not the source of the outreach that this individual is complaining about and that her complaint is unfounded. 

  We respectfully request that this complaint be closed. 

• Initial Complaint

  Date:04/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are the worst they charge me over ****** and they claim they are local college and University but they not they told me they are from ********************* that wasnt true they are very mean once they got there money they just disappeared and didnt even got a certificate form them I do not recommend them they will give you so much misleading information. All they care about is their money nothing else.

  

  Business Response

  Date: 08/18/2023

  We reviewed this individuals claims in detail. 
  As background, ThriveDX is an education service provider. We create advanced cybersecurity curriculum and license that curriculum to leading non-profit universities such as *************************, **************************, and, in this case *****************. In addition we provide support services to students in ThriveDX-powered programs. However, ThriveDX is not a school. Our university partners like ****** offer the program and students who enroll in a ThriveDX-powered program are, at all times, students of the partner university, subject to University policies including refund policies and the decision whether to award degrees or waive outstanding balances. Policies are shared with students in detail during orientation. 
  In this case, in short, the Student completed the program offered at *****************, refused to pay the full tuition amount, and complained that he had not received his certificate. 
  In June 2023, ******* was informed that *****************************, the ThriveDX partner university where he was enrolled, waived his balance and will be sending him his certificate of completion via email. ******* will also have access back to his courses until December of this year. ******* was notified of these updates on the phone and expressed his gratitude that ThriveDX was able to resolve his concerns. 
  Regardless of the accommodations and resolutions made in this case, ThriveDX clearly outlines  how its operational model and the relationship between ThriveDX and partner universities across multiple channels, including the ThriveDX website, partner universities program web pages, ThriveDX program orientation content, ThriveDX program introductory course content, ThriveDX program brochure catalogs, and ThriveDX Admissions calls. For example: 
  ThriveDX website explains that ThriveDX partners with colleges and universities: "We proudly partner with top-tier educational institutions, global enterprises, and government agencies to offer innovative professional development programs and equip the global workforce with the digital skills they need to thrive in life-long, digital technology careers." 
  On all ThriveDX calls with prospective students, the ThriveDX representative states: "Hello, this is (Name) an admissions advisor with ThriveDX calling on behalf of our academic partner, **************************************** program web pages and brochure catalogs also include language that outlines the relationship between ThriveDX and the University: Our accelerated program is powered by our partner, ThriveDX, which helps to reskill and upskill individuals and prepare them for todays fast-growing digital economy. With over a decade of experience as the worlds premier digital skills education provider, ThriveDX works with top-tier academic institutions, government organizations, and global enterprises to offer advanced workforce and professional development programs in digital technology. 
  
  
  In addition to the points outlined above, ThriveDX maintained regular interaction with this individual to facilitate their request to resolve this matter, including interactions on the following dates: interactions on: 5/2/2023, 5/15/2023, 5/18/2023, 6/1/2023, 6/5/2023, 6/6/2023, 6/8/2023, 6/12/2023,6/13/2023, 6/16/2023, 6/21/2023, 6/22/2023, 7/11/2023, 7/17/2023, 7/31/2023. We would be happy to provide more detail if necessary. 
  Based on the foregoing, we believe that the students complaint is entirely unwarranted and incorrectly directed at ThriveDX. Our university partner, ******, was responsible for decisions regarding awarding and had authority to make waive the students balance. Regardless, the record shows that ThriveDX was responsive to this individual throughout and helped facilitate a resolution that addresses this complaint in full. 
  We respectfully request that this complaint be closed. 
  
  

• Initial Complaint

  Date:02/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on March 30th I purchased a plan to take classes from this company sadly before classes started I had to handle work related issue that took me away from being able to start classes I requested a refund before I started classes (June 14th) this was allowed in their contract that I could get a full refund of $184 as long and I requested it before class started I never got a refund or a reply from the company so I took it to my bank to request it from them and they said that I had to get it resolved with the original company because they declined my bank for the refund so in December 12th I got in touch with the "councilor" that was assigned to me we had back and forth where I had to prove that I requested a refund before the date she said that everything checked out and told me to wait 30 days for the refund on the 30th day I had no refund and asked where it might be and she said to wait 15 more days on the 45th day I requested info on the refund and she said that their finance department refunded the money to my bank when it was disputed I got proof that the dispute was not resolved from my bank and that they got $0 from the company so I sent proof to the Thrivedx and they ignored my messages at this point I think there is a part in the contract that says after 365 days I cant get my refund and I'm pretty confident they are trying to extend this to that time so they wont need to refund me.

  

  Business Response

  Date: 08/21/2023

  The individual received their full refund as requested on June 23. We have included an attachment from the HackerU PayConex (our payment processing platform) screen showing the refund was processed.  

  The delay in refund was based on an error with his credit card information on file. We contact the student to clarify the error and the payment was approved that day. 

  Please let me know if you require additional information. We believe this request has been resolved and respectfully request that this complaint be closed. 

  Thank you

   

   

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son signed up for a "live and in person" Cybersecurity program through *************************. The program is ran by ThriveDX. After learning the program was a bait and switch, my son emailed them to let them know he was dropping out of the program. He never received a response from ThriveDX. We have been charged $1,485.00 on 10/18/22 and $1,483.18 on 12/2/2022 to our card for a total charge of $2968.18. We have communicated our discontent with how this has been handled and asked for a refund. They are saying we still owe $14,000+, which we never agreed to pay. Please help us get our money back from this unscrupulous company. More importantly, please be sure they are unable to take advantage of anyone else.

  

  Business Response

  Date: 09/13/2023

  We have investigated this individual's complaint in detail and disagree strongly with her characterization of the program.

  ThriveDX clearly outlines  how its operational model and the relationship between ThriveDX and partner universities across multiple channels, including the ThriveDX website, partner universities program web pages, ThriveDX program orientation content, ThriveDX program introductory course content, ThriveDX program brochure catalogs, and ThriveDX Admissions calls.

  For example: ThriveDX website explains that ThriveDX partners with colleges and universities: "We proudly partner with top-tier educational institutions, global enterprises, and government agencies to offer innovative professional development programs and equip the global workforce with the digital skills they need to thrive in life-long, digital technology careers." 

  On all ThriveDX calls with prospective students, the ThriveDX representative states: "Hello, this is (Name) an admissions advisor with ThriveDX calling on behalf of our academic partner, *********************************************** program web pages and brochure catalogs also include language that outlines the relationship between ThriveDX and the University: Our accelerated program is powered by our partner, ThriveDX, which helps to reskill and upskill individuals and prepare them for todays fast-growing digital economy. With over a decade of experience as the worlds premier digital skills education provider, ThriveDX works with top-tier academic institutions, government organizations, and global enterprises to offer advanced workforce and professional development programs in digital technology. 

  In addition, there are literally dozens of interactions with the student before enrollment is finalized, including detailed discussions about how the student plans to cover the cost of the program (students even have several payment options - loans, 10-month payment plans, upfront payment) so the claim that the student never agreed or understood that the full tuition was $14,000 stretches credulity. He literally would not have been able to enroll without those discussions and signing acknowledgement of these terms in the registration statement.  

  Regardless, this student petitioned for a refund under the applicable ********************* policies and a full refund was granted. Our records show that the student, ***********************, received his refund check February 2, 2023.

  As such, we request that this complaint be considered resolved. 

   

  Thank you

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very misleading company. I thought I was signing up for a program curriculum designed through *********************. The so call advisor of the company even calls from local ********** familiar numbers. Wasn't until payment clear that I noticed the company ************** even Hacker *** with I found through this complaint site, I have no idea what this company is. When I tried to withdraw from the program they refused to refund my money and continue to charge my account. I have reached out to multiple people and left messages with no return phone call within this so call company no results just. This company in NOT transparent about who they are. They are impersonating a reputable University there is no transparency with this program they lied about who they are I want a full refund of my money I want to withdraw from this program I want someone to reach out to me I am sick and tired of playing games with this questionable company. This company is not transparent fooling potential students into thinking they will be attending a boot camp created by a reputable university. I have file complaint with host ********************* in *******

  

  Business Response

  Date: 09/13/2023

  We don't agree with this student's characterization of the collaboration between ThriveDX and **********. 

  The Program is offered by ********** and ********** retains responsibility for all academic aspects of the program - ThriveDX helps deliver the program and provide student support. 

  The student reached out to his student success manager to request a refund after becoming upset that the program he was enrolled in is powered by ThriveDX. Within days of his conversation with his Student Success Manager, his withdrawal request was processed. The student also received and confirmed receipt of a refund. ThriveDX partners with universities to power bootcamps which is included on landing pages and reflected in trainings and call scripts for student-facing teams. While the student is upset about that arrangement between ThriveDX and our partners, it is an open fact that we do not attempt to hide or are ashamed of and a *************** practice.

  Because this student was allowed to withdraw without penalty, we ask that this complaint be closed. 

  Thank you

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am demanding that ******** pay for the time I spent going through their unethical interview process. I spent over 12 hours in the past month working on a presentation & taking tests as I was applying for a senior cybersecurity instructor position. Out of nowhere the company changed the role I was applying for & thought I would be ok with it. I still can't believe someone thought this would be ok. I have file several *********** plan to speak to my lawyer to see any other recourse I can take. Companies with such an unethical recruitment process shouldn't be allowed to exist. My original position would have included 24 hours of work a week at a pay rate of $3900. This is equivalent to $162.50 an hour. Since ******** thinks it is funny to waste my time I am demanding I be reimbursed for my own lost time. The sum I am seeking is a total of $1,950. Failure to pay will result in a letter from my attorney and possible court litigation costs.

  

  Business Response

  Date: 09/25/2023

  This individual was not a student who enrolled in ThriveDX program , but rather applied to be an instructor. This individual's request to be compensated for lost time applying to a position for which he was not selected is not realistic. 

  As such we ask that this complaint be dismissed. 

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a 9 month ***************** course through HackerU costing me over $15K. The course outline looked great but they definitely failed with what they taught taught in class. We werent prepared at all to take any of the certifications they said we would be prepared for by taking this class. Everything was such a mess, such as teachers knowing what was going on, things not being graded, no certificate at the end, can never get in touch with a SSM. The class was a complete joke.

  

  Business Response

  Date: 09/13/2023

   

  
  As an initial matter, ThriveDX is an education service provider. We create advanced cybersecurity curriculum and license that curriculum to leading non-profit universities such as *************************, **************************, and, in this case *****************. In addition we provide support services to students in ThriveDX-powered programs. However, ThriveDX is not a school. Our university partners like ****** offer the program and students who enroll in a ThriveDX-powered program are, at all times, students of the partner university, subject to University policies including refund policies and the decision whether to award degrees or waive outstanding balances. Policies are shared with students in detail during orientation. 
  

  According to our student records, ***** did not raise any concerns of program quality during any conversation with program support during her class, even though she was given numerous opportunities to do so, including Instead, concerns were raised 5 months after the program ended. To address her concerns, we provided ***** a 3 month extension to her access to class recordings which she seemed happy with as a solution. This conversation with the accepted solution happened one month after this filed complaint, in Sept 2022.

  Based on the foregoing, we would request that this complaint be considered resolved. 

  Thanks