Complaints

This profile includes complaints for Ryder System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ryder System, Inc.

  2333 Ponce de Leon Blvd Ste 700 Coral Gables, FL 33134-5427

• 

  Ryder System, Inc.

  1901 Gough St Baltimore, MD 21231

• 

  Ryder System, Inc.

  201 N Point BLVD Baltimore, MD 21224

• 

  Ryder Systems, Inc.

  920 Brunswick St Baltimore, MD 21223-3386

• 

  Ryder System, Inc.

  4250 46 Ave SE Calgary, AB T2B 3N7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Ryder last mile team arrived at my home without using any protective flooring cover, even though I had insisted they put something down. The two technicians acted carelessly, claiming that the dolly had rubber wheels and would not damage the wood floors, but they were incorrect. Furthermore, the refrigerator that was to be exchanged was significantly damaged and had to be taken away with them. The team was supposed to pick up the faulty unit and replace it with a new refrigerator.

  Business Response

  Date: 06/13/2025

  Mr. ********** our apologies on this less than ideal experience. Our records show that you've been in contact with our CS and Claims teams on the concerns you've communicated in this complaint. We'll insure we remain active in resolving your issue resulting from the previous delivery.

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23456137
  
  I am rejecting this response because Ryder was not clear. What does remain active implies? Should I submit another complaint against Ryder claim company Blue Truck or will Ryder facilitate the repair payment from Blue Truck?
  
  Sincerely,
  
  **** *********

  Business Response

  Date: 06/18/2025

  Mr. *********, as the carrier of Ryder, Blue Truck Moving, has denied the claim providing specific reasoning, you would need to communicate with Blue Truck to further contest their response. Contact information as follows:

  Blue Truck Moving

  ***** **********

  *************************************************

  ************

  Customer Answer

  Date: 06/20/2025

   
  Complaint: ********
  
  I will reach out to Blue Truck Moving.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My next-door neighbor had a delivery from this company. The truck was labeled *******************************. The delivery drivers parked their truck in the middle of our street, blocking traffic both ways and my driveway so that I couldnt get my car out. They left boxes and furniture in the middle of the street and while they went into the neighbors house. I waited as long as I could but finally went over to my neighbors house where the two delivery drivers were moving around furniture, and asked them to move truck because my children needed to be picked up and I couldnt get my car out of the driveway. The men refused and told me I could call the police if I wasnt happy. They continued to refuse to move the truck, unloaded furniture and placed multiple rugs while I was trapped at my house for ***** min. Finally, I had to get my neighbor involved to tell them to move the truck. The ridiculous thing is that this happened while there was a huge open parking space right next to the house that would have fit their truck, but instead they chose to trap me in my driveway and block all traffic just to be difficult, all while responding with a smirk when I ask them to move.

  Business Response

  Date: 04/28/2025

  Mrs. ********* our sincere apologies for your experience with our delivery team in our area. This is certainly not acceptable behavior regarding blocking access to your property as well as level of professionalism in communication. A customer ********************** representative will be reaching out to obtain a few additional details regarding the occurrence, so that we can effectively address with the relative parties. Again, our apologies for this less than ideal interaction with our operations, and we aim to correct immediately. 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Week of March 27, 2025, I was in the market for a Truck, and I was told to go to this company, *****, the Used sales manager, and found a truck in *************. I went there and saw a truck, and the truck would not go over 5 miles an hr. Drove over 12 hr and talked to the **** and it seemed like they did not care. Then I gave them another try, looked at a truck in ***************, went to ****** first, the truck was good, and then I picked up the vehicle and went home, and the service engine light soon and I came home it was the nos sensor that they willing know and they turn the service engine light off. Told the sales team and the rental team, and they were acting like Ryder is not one company and everyone should help each other. They wanted their deposit on time, but they just was not trying to

  Business Response

  Date: 05/01/2025

  Dear Mr. ******
  Thank you for bringing your experience from the week of March 27th to our attention. Ryder sincerely apologizes for the difficulties and frustrations you encountered during your search for a truck.  We understand how much time and effort you invested, and we regret that your initial experience did not meet your expectations or our standards.
  We value your business and appreciate that you gave us a second chance after your initial experience. Your complaint has been escalated to the Director of Sales who will be reaching out to you and further discuss this matter with you. 

   

  Sincerely, 

  Ryder ******************

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23215734
  
  I am rejecting this response because: I am not getting fairly compensation hopefully I can get my truck this week so I can pay the truck note and insurance that are due but is unable to use my truck. I am willing to have a discussion so we can resolve and move on from this hopefully. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ryder Last Mile was meant to delivery packages to my wife and I this week and gave us a delivery window. We paid for the third party delivery to ensure speed, but when the delivery window cam and went, we never heard anything from Ryder. We finally called Ryder the next day and were told that delivery was attempted but no one answered the phone nor answered the door. My wife and I were both home all day and our doorbell never rang and our phones did not receive any calls. We explained that that just wasn't true and they said that it would take days to get us back into their system and weeks for redelivery despite us paying for this service and it being the drivers fault. Customer ********************** was abysmal and tried to blame us when it clears from a cursory ****** search that this is a common issuer for them.

  Business Response

  Date: 03/17/2025

  Our sincere apologies on your less than perfect delivery experience. Per our records, you have been in contact with our Customer ********************** team regarding the issue and received a portion of our order on 3/15. The remining item is in-transit and our specialists will stay in contact until completion. 

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting around November of 2024 this trucking company has reached their capacity inside of their parking lot for their trucks. they started parking all of their trucks illegally outside of the garage and even in the streets blocking residence from getting out their parking spots even coming into parking spots, Ive seen accidents with my own eyes with these trucks, bumping into other peoples cars with an accident that happened recently on 2-12-2025. Myself and a lot of residents have filed numerous complaints through 311 and nothing is being done about these trucks, blocking up streets parking, and its even unsafe for people to cross the streets in their own neighborhood because theycannot see income in traffic due to truck blocking. These are commercial vehicles that they keep outside 24 seven. In the state of New York commercial vehicles are not supposed to be out after 9 PM but these guys keep these commercial vehicles out all nightagain blocking cars from leaving parking spots and again getting in parking spots and also giving kids trouble to cross the street to the point where accidents almost happened with kids getting hit. I provided photo proof with all the trucks lined up and on the right side of the trucks or cars that are blocked in this is every day evento the point where they leave them over the weekend.

  Business Response

  Date: 03/18/2025

  Dear Ms. *********************************** is in receipt of your BBB complaint and has escalated this issue to the Director of Operations in ******** to get this matter handled.   We apologize for any inconvenience this has caused and will be getting the vehicles removed from the street. 

  Thank you for making us aware of this situation. 

   

  Ryder ****************** 

• Initial Complaint

  Date:01/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Regarding Repeated Delivery Failures and Misrepresentation I am writing to formally file a complaint regarding the unacceptable service I have received from Ryder Last Mile, **** concerning my order, which has been repeatedly delayed, rescheduled, and falsely reported as customer wasnt home .I placed an order with ***** which was scheduled for delivery via Ryder Last Mile, **** Despite multiple scheduled delivery dates, the order has not arrived, and I have been misled multiple times with false claims of delivery attempts. Each time, I have been informed that the delivery was either completed or rescheduled, yet I have not received my order, nor have I been provided with any valid reason for these failures.I have made multiple attempts to resolve this issue through Ryders customer **********************, but my concerns have been met with vague responses, unfulfilled promises, and continued delays. This has caused significant inconvenience, wasted time, and unnecessary ************** a paying customer, I expect professional and reliable service. The repeated delivery failures and dishonesty regarding delivery attempts constitute unacceptable business practices. I request immediate action to ensure that my order is delivered without further delay, along with a clear explanation of why these issues have persisted.Additionally, I may consider taking further action, including pursuing legal remedies for the inconvenience and distress caused.Sincerely,Maya

  Business Response

  Date: 02/03/2025

  Our sincere apologies on the less than perfect experience. I do see that there have been multiple failed scheduled attempts regarding your delivery. We are actively working with local operation on getting your order to you, and you will be contacted by our CS lead today regarding your experience. 

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ryder Last Mile was supposed to deliver my $1888.00 exercise bike from Nordictrack - Ifit in which they refused to do an afternoon delivery. When I called each time to discuss this i was treated very rudely and disrespectfully. Even Ryder Last mile refused to let me speak to a supervisor about this subject and wanted to keep scheduling me for dates and times that do not work .So when I finally had to cancel my order , I had to pay $111.00 because of Ryder Last Mile refusing my afternoon delivery.I want Ryder Last Mile to fully reimburse me the $111.00 I was charged due to there companys negligence and not fullfilling my delivery , which is paid $300 extra for in the order from NordicTrack - Ifit !!!

  Business Response

  Date: 02/03/2025

  Our sincere apologies for the less than perfect experience on your delivery attempts. A Ryder Last Mile CS lead attempted to reach you last week via phone to discuss your complaint in more detail. If you would require any further action, please do respond to that inquiry. 

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22877732
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  Between Ryder Last Mile & IFIT - NordicTrack ( the company you were contracted out to deliver this product for ...and in turn cost me to pay a shipping fee because of your company's inability to deliver in the afternoon ) Between the 2 of you...

  Somebody needs to be getting me a full refund of $1887.84...as im not eating any kind of loss on this purchase due to Ryder Last Miles inability to be able to deliver in the afternoon...well before the end of a normal business day .

  Business Response

  Date: 02/04/2025

  Mr. ********, 

  Unfortunately our service does not include the ability to select a specific time window upon request. Upon review, the first attempt was rescheduled upon your request on the day of delivery due to that time no longer working for your schedule. The 2nd attempt date was set based on our next available opening in your area on 1/31, and communicated over the phone as well in a confirmation email. The window was set in the afternoon from 2-4, and the team arrived to the address we have on file for your order at 2:30 PM. The deliver team remained on site for 15 minutes, attempted to reach you via phone unsuccessfully, and was not able to complete the delivery. Please do respond to our CS representative to discuss further options for your order.

  Customer Answer

  Date: 02/04/2025

   
  Complaint: 22877732
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  THAT IS 110% A LIE !!! I NEVER ARRANGED A DELIVERY FOR THAT DAY AT ALL !!! 

  TYPICAL THAT RYDER LAST MILE WOULD LIE ABOUT THIS !!!

  i never set up a 2nd date and you are lying.

  Just why don't you own up to your actions and address it , because my complaint isn't going away until you deal with it.

  This stays a matter of public record for 36 months - 3 years so anyone can lookup Ryder Last Mile and see this on file , if you choose to continue to not address the problem.

  I paid you $300 for a delivery you refused to do , costing the company WHO HIRED YOU TO DELIVER THE PRODUCT , A $1,888.00 loss , which also ( 2nd time now ) reflects negatively on you .

  I documented what your employees said to me and submitted that to ****************** also , the company who your contracted to deliver this for. 

  Customer Answer

  Date: 02/05/2025

  This issue has not been resolved at all.

  Ryder Last Mile claims a 2nd delivery date and time was arranged and they waited and i was a no show.

  That is 110% an lie because I never rescheduled .

  I filed a complaint with the better business bureau requesting a full refund , which has still yet to be 100% taken care of.

  Do not order from Ryder Last Mile ...

  Which delivers for NordicTrack - IFIT !!

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was working for a company local kitchens who rented or leased vehicle from Ryder. The truck allocated to me as a delivery driver had a few licensing issues and I had a ticket because of these issues. Employer paid for the ticket however my insurance premium went up 80$ a month due of this ticket. This ticket is on my driving record for 3 years. Asking Ryder to reimburse my premium 80$ X 36 months Was in contact with ***** and never heard back from Ryder in *************. Was suggested to hire an attorney however Id like to settle it outside of having an attorney involve

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023, we were in an accident and somebody hit us. We have insurance on file the company that hit us had insurance on file.Writer is refusing to let us rent due to the fact that theyre saying that we still owe them $2000. We were the victim of an accident and theyre trying to charge us for it, youve been paid for the damage that was created to the vehicle and youre asking for extra. This is extremely bad business when Im trying to bring you guys over $100,000 a year. I dont understand why nobody can take care of me. I dont understand why Im being charged for this. I didnt do anything to the vehicle other than drive it the way I was supposed to and somebody wrecked into me. I dont understand how this is my fault???

  Business Response

  Date: 01/17/2025

  Dear Mr. ******* , 

  Ryder is in receipt of your complaint filed with the BBB and will be escalating this issue to Ryder's management team.  Would you be able to provide us with the accident report and any additional information relating to this incident as well as any invoices from Ryder on the additional repairs you are being charged with?

  We apologize for any inconvenience and will be reaching out to further discuss this matter. 

  Sincerely, 

  Ryder Truck Rental, Inc. 

   

  Customer Answer

  Date: 01/21/2025

   
  Complaint: 22823599
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********** *******

   

  they are the ones that have handled everything they have everything. And when I say that Im talking about Ryder. I dont know why theyre acting like they dont know what Im talking about. My business name is ************************* and its based out of ******, *********
  

  You guys are trying to charge us when the insurance company took care of the truck and somebody else hit us. Doesnt seem like you guys cherish our business and youre trying to say we owe you $2000 when we dont
  

  Please rectify the situation so we can continue to do business. If not, Im gonna tell everybody how poor you are and you charge people when they get hit.

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 30th, I had appliances delivered to my house and installed that I had bought through ******. ****** contracted Ryder to deliver and install our appliances. The washing machine they delivered and installed was not installed correctly. The delivery men did not attach the drain hose and left it attached to the back of the washing machine. They assured us that everything was installed and ready to be used. When we ran a load of laundry, and the washing machine drained, all the water poured onto the floor. Our laundry hook-up is on the top floor, so the water from the washing machine flooded the top floor of our house, part of our main floor, and into the basement. We have tried to work with ******, Ryder, and Ryder's insurance company, *********************************, to resolve the water damage to our house, but they continue to drag their feet. We have gotten a quote from a water restoration company and have plenty of documentation of the damages they asked us to provide. But still, no resolution has been reached. We are worried about the water damages causing mold, and want this to be fixed as soon as possible.

  Business Response

  Date: 12/31/2024

  Mr. ****** our apologies for the slow moving process, and we understand your concerns. The company mentioned, ********* Basset, is a third party administrator contracted by ****** to oversee damage claims such as your own. I have spoken with the Ryder claims department and they will be reaching out to you to see if you have yet been contacted by the insurance company of the carrier on the case, and to see if alternative actions would help speed up the process. 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22749266
  
  I am rejecting this response because:
  

  I received one call from the claims division of Ryder, but was not able to answer the phone. I gave my wife the number of the person who called me and she tried to call multiple times but no one answered. She left detailed messages with our names and phone numbers for them to call us back, but we still have not heard anything. 

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 01/09/2025

  Again apologies for the delay in resolution on this matter. I was advised today that a Ryder Risk Coordinator left voicemails at both phone numbers we have on file as well as a follow up email for you. We will be assigning an insurance adjuster, Frontier Adjusters, to the case, and you will be contacted by them in the near future.