Complaints

This profile includes complaints for Art Plumbing, Air Conditioning & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Art Plumbing, Air Conditioning & Electric

  Serving the Tri-County Areas 4151 NW 124 Ave Coral Springs, FL 33065

  
• 

  Art Plumbing, Air Conditioning & Electric

  4151 NW 124th Avenue Coral Springs, FL 33065

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************s the price. He said it was over $500 just for the crane fee. Thinking this was probably a fair quote from a company backed by ********** I accepted the quote. The company came the next day and installed the new Rheem *** Conditioner. The installation went well. However, I discovered that the going price for a new American Standard Computer was $4500 to include all the associated parts, permit fees, crane lift fees etc. The American Standard is usually $400 more than the Rheem that they installed for me. For this reason I believe I was either told I needed a new ** erroneously, quoted mistakenly or taken advantage of by Art **. Im 74, a military veteran with a severe health problem and I dont think this should stand this way. I asked to speak to a manager on the phone and I emailed them. . I would rather not have to deal with this at all just be happy with the service. At 74 I really dont have time for these situations. No one has called me back.

  

  Business Response

  Date: 08/13/2024

  Response to BBB Complaint: ***********************
  
  Dear ****************,
  
  Thank you for bringing your concerns to our attention. We regret any frustration you have experienced and appreciate the opportunity to address your concerns.
  
  First, we want to acknowledge that you approved the estimate provided by our technician, *****, and that you complimented the installation team for their work. We value your feedback and are glad to hear that the installation process went smoothly.
  
  Regarding the pricing, we understand that you have since found other systems at different price points and are requesting a billing adjustment. It is important to note that the prices we quote are based on several factors, including the quality of the equipment, the complexity of the installation, and the associated labor and overhead costs. Additionally, we provide estimates that reflect the market conditions and pricing structures at the time of the quote, ensuring that we offer reliable and high-quality services backed by our partnership with The Home Depot.
  
  When you accepted the quote, it was done with full awareness of the costs involved, including the specific equipment and services to be provided. The quote included the cost of the Rheem system, crane fees, labor,and other associated expenses. The Rheem system installed is a reputable and reliable brand, and we stand by the quality of the product and the work performed.
  
  We also want to clarify that our technician's assessment and recommendation for replacing the compressor and eventually the entire AC unit were made with your best interest in mind. The goal was to ensure you received a long-term solution rather than a temporary fix, which may not have lasted as long and could have led to additional costs and inconvenience down the road.
  
  We appreciate your service as a military veteran and understand the importance of clear communication, especially given your health concerns. We apologize if our communication fell short of your expectations and for any delay in our follow-up. Our team is committed to resolving any issues,and we regret that you feel this situation was not handled to your satisfaction.
  
  Considering your concerns, we would like to discuss this matter further to explore any resolutions. We will have a senior manager reach out to you promptly to address your concerns directly. Our goal is to ensure your complete satisfaction and to maintain the trust you placed in us by choosing our services.
  
  Please expect a call from us shortly to discuss this matter further. We are committed to finding a resolution that is fair and satisfactory to all parties involved.
  
  Thank you for your understanding, and we look forward to resolving this matter with you.
  
  Sincerely, 
  ***************************
  Director of Customer Success Operations

  Customer Answer

  Date: 08/16/2024

  Im not sure what you want me to do now. I would be interested to talk with them at ART air conditioning. However, I didnt know whether I should click that I had accepted their solution until I actually talk to them. So I was afraid I was closing out the complaint. Am I supposed to say I accepted their resolution before I speak with them?  They have not called me yet. 
  Thanks , 

  ***********************

  Complaint ********

  Phone.   ************

  

  Business Response

  Date: 09/02/2024

  Hi ***** ******,
  
  I apologize for the delay in responding to your request. Our management team is actively working on this, and you can expect a call and a quick resolution to your situation.
  
  Thank you for your patience.
  
  Best regards,  

  ***** ********

  Customer Answer

  Date: 08/28/2024

  Dear BBB, 

  I thought that Art *** Conditioning would have the courtesy to contact me as they stated in their reply.  As of this date the company has still not had the courtesy to contact me.  I am still expecting them to contact and cant understand why any professional company can not keep their word to contact me.  Can you please help me with this complaint? 
  

  Sincerely, 

  ***** ******

  ************

   

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2024, we had a technician come to our condo to do a check up on the A/C due to our membership was to be canceled by ART plumbing because of a different platform being offered. **** offered for us to get this done since the membership was paid for 5 months. ********* the technician came over to provide the service, after said and done with it he told us everything looks good, no issues with the A/C. Approx. 3 weeks later, I was cleaning out the air filter and noticed there was a large stone (rock) wedged between the *** drainage pipe and I removed it not knowing why it was there in the first place. Two days later the A/C started to leak water to the floor and puddles of water was flowing towards the main front door to the outside of the walkways. The water sitting under the threshold of the front door is ruined and the door swelled up making the door difficult to open and close. I immediately called ART and spoke with ****** on 7-22-24 @ approx. 1105am, she advised me that ***** (Mgr.) will call me back. On 7-24-24 @ approx. 420pm I spoke with ****** again told her ***** did not returned my call, she said he's in a meeting and that he will call me before days end. On 7-25-24 I emailed ART plumbing regarding phone call by ***** to be returned ASAP. On 7-29-24 ********* called and I spoke with her, she thought I needed service at the place, I said to her, the reason I emailed to ART is because I couldn't get in touch with a manger from ART. I explained to her that ***** was supposed to call me back, she said I will relay the message for him to call you. Today 7-30-2024 I yet to receive a phone call from *****.

  

  Business Response

  Date: 08/01/2024

  Hello ***************************,
  
  Please allow me to start off by apologizing for any inconvenience we have caused by rescheduling appointments because of the usually hot weather over the last couple of months it was difficult to keep everyone on schedule.
  Regarding the rocks you mentioned, please see the attached photographs dating back to 2023. These photos show that the rocks have always been in the same placewe did not add any rocks to your system.
  
  We are committed to making this right and will collaborate with you to address any open items other than the rocks that were in your AC system.
  
  Thank you for bringing this to our attention. We value your membership and your trust in ART Plumbing, Air Conditioning & Electric,
  
  Sincerely, 
  ***************************
  Director of Customer Experience Operations
  ART **********************, Air ********************** & ********************

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a year ago they replaced the old ** unit with new, and ever since we never stopped having issues.They must have been to our house at least 30 times so far, and based on the conversation with the technicians, it looks like they sold us a lemon.Instead of replacing the entire condenser unit, which is obviously faulty, they just replaced the compressor; however, that did not solve the issue.So I called and complained four weeks ago that we are still experiencing issues. The ** makes a loud banging noise and blows hot/warm air randomly during the day. They sent a technician to take a look, and I have never heard back from them since then. The guy who came said there was not much he could do, and they just needed to replace the entire unit.A week ago, I called to get an update on our case regarding when they are coming to replace the outdoor unit and was told someone would call me back. Well, no one has called me back since then. I'm tired of calling this company every week. They have all the info that they need, and they are aware of the issue, but they have never followed up or provided any update on our case.

  

  Business Response

  Date: 07/26/2024

  Dear ***********************************,
  
  Thank you for bringing this matter to our attention. We apologize for the inconvenience and frustration you have experienced with your new AC unit. Your concerns are important to us, and we take them very seriously.
  
  Based on our review of your file, I understand that you have been working with *************************, the director in charge of the air conditioning department. Please rest assured that we are committed to resolving this issue to your satisfaction. Our team will review your case thoroughly, and a representative will contact you promptly to provide an update.
  
  We appreciate your patience and understanding as we work to resolve this matter.
  
  Best regards,
  
  ************************;
  Director of CSR/DSR Operations 
  Art Plumbing, Air Conditioning & Electric  

• Initial Complaint

  Date:07/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June, I contacted this company to get a technician to run a diagnostic to ensure my AC Unit was functional. I suspected it may need a cleaning, but nothing more than wear and tear since the unit was installed 2 1/2 years ago. The unit is a high-end unit, and the system was working perfectly, but there was some concern about water buildup. The company first told me they could not make the agreed time and scheduled it for July 2nd. The way they handled it was by calling me to "Schedule a service," and then when I asked them if they were coming out that day, they said Oh, you're right, we just got busy. Not a great first impression but I still tried to work with them. The technician came out and told me they suspected that the rear of the unit (Pan) had issues and that I needed to change the pan, but the best thing to do was to fully replace the coil. I asked why, and they said "it was dirty and your best recourse is to change the coil". Horrified by this answer, I told them that was unacceptable since the unit wasn't that old. They said ok and continued to work on closing up the system. I met them outside and asked about the freon; they said I needed about 1 lb. I asked them to put it in, and they said no, I needed to do the coils first. I said not going to happen I want them cleaned not replaced. They stayed outside for some time, and I let them come back in to charge me. Today (July 3rd), the unit is not cooling below 80 degrees. It's in the worst shape. I tried to get them to come out with an emergency call, but I got the run around that it is after 7 PM, and they are unwilling to help. They have left me with kids and pets in the worst shape because the unit was fine before. Unbelievable that I am in this situation.I am now out of pocket for their diagnostics and have had to call a different company to come out and fix the work they did in an emergency fashion.

  

  Business Response

  Date: 07/05/2024

  Hi *********************,
  
  Thank you for reaching out to us and expressing your concerns regarding the technician's explanation of our parts warranty program.We appreciate your understanding and the opportunity to return to your home to clarify this process and get your system to produce cool air again.
  
  We are scheduled to come back this Monday to replace the necessary part. I would also like to thank you for taking my call today and allowing us to work through this process.
  
  I will reach out to you again after the additional work is completed on Monday. In the meantime, if there is anything else I can assist you with, please feel free to reach out to me ************.
  
  Best regards,
  
  ******************************* 
  Director of CSR/DSR Operations 
  Art Plumbing, Air Conditioning & Electric

  

  Business Response

  Date: 07/23/2024

  On July 8th we came out to your home as promised and completed all work successfully. 

  

  Business Response

  Date: 07/23/2024

  On July 8th we came out to your home as promised and completed all work successfully.
  

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ART Plumbing AC and Electric was contracted to do the plumbing and electric for a renovation of our kitchen. The plumbing was completed. HOWEVER, the electric installation has been nothing less than a disaster. Electric work was supposed to be completed two weeks ago. Multiple phone calls by us and our contractor with promises of crews being at the job site by 9am just to have either no one show up at all or one person show up at 2pm. Now we are told that next available is May 30th and my father who is 86 years old is in the apartment with no electric for appliances such as fridge and microwave.

  

  Business Response

  Date: 05/28/2024

  Hi *************************,
  
  We apologize for not meeting your expectations with our recent work. We understand that the job did not go perfectly, and we are committed to completing the work to your satisfaction.
  
  Following your conversation with *********************, our Electric Operations Director this afternoon, please let him know when the area is ready for us to return and complete the work. We regret any inconvenience we may have caused and appreciate your patience as we resolve this matter.
  
  Thank you for giving us the opportunity to make things right.
  
  Sincerely,
  ***************************
  Art Plumbing,Air Conditioning & Electric

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got phone message on 3/27/24 from ********* at approx 8:00 am. Stated that they are trying to get a hold of city plumbing inspection personnel to put rush on project. On a different call to CSR my daughter asked for a permit application number, none could be provided or exists. Checked with ****** at Art permitting ***** no permit application can be provided. Checked with city building department, no permit for my address exists. Emailed ****** at Art permitting inquiring about permit, no response. If Art cannot provide a permit application number after such a long time, I can only assume that none exists. I need to find another plumber who can do the job. Please send a written release of any obligations and statement that no charges/payments are due and the quote you provided and I signed is now withdrawn and null and void because the company cannot do the job on a timely basis. This frees me to find someone else to do the job.

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21491198
  
  I am rejecting this response because: Email written by ************ is not properly worded. It states that "customer's daughter is requesting on her father's behalf that there is no legal contract/obligation..." etc. This is simply a statement that a request was made. It does not state definitely that there is no legal contract/obligation between us. It needs to be re-written so that it is clear that no obligation exists between us. 
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 03/28/2024

  Looks like you have two complaints for the same matter and we responded and consider it closed based on your email conversation with our office please see below:

  From: *********************************** <************************>
  Sent: Wednesday, March 27, 2024 11:44 AM
  To: ******************* <**************************************;
  Cc: *************************** <*************************>; ***************************** <*******************************;; ******************************* <******************************>
  Subject: Re: st job #*********
  
  CAUTION: This is an EXTERNAL email.
  
  **********************.
  
  Sir,
  
  Thank you for the above letter.
  To clarify, quote provided on Jan 26th, 2024 Project #*********, signed on 2/01/2024 signed by me, ***********************************, the legal homeowner. Document lists job address as you described.
  
  It is unfortunate that after this much time we cannot bring the project to completion. One CSR insists that there is a permit, while two others say that they do not have one yet. These inconsistencies, the lack of communication, and the length of time elapsed now forces us to seek elsewhere for the services required.
  
  Thanks for clarification that there is no legal contract/obligation for services between us. I will not be contacting the company again.
  
  Sincerely.
  ***********************************
  
  (PS - customer's daughter's name, spelt correctly, is ********)
  
  On Wednesday, March 27, 2024 at 11:15:42 AM EDT, ******************* <**************************************;wrote:
  
  
  Good morning,
              As per our conversation on a recorded line with Anaroda customers daughter is requesting on her fathers behalf that there is no legal contract / obligation for services effective immediately
   between Art Plumbing Air Conditioning & Electric & ************************* at *********************************************************************************************
  
  
  *******************
  Director of Plumbing Operations

  If there is any other information that I can provide please let me know.  

  

  Business Response

  Date: 04/04/2024

  Based on your response, we will consider this matter closed.

   

  Thank You

  ***************************

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,

  I appreciate the response.   I would request that ArtPlumbing please email a statement showing that there is a zero balance.  The email is *****************

  Thank you.

  *********************************;

  repair correctly. I called Art and my daughter contacted them on my behalf multiple times as well by phone/email, ********** on 7/23,24 & 25. No response. We again called, faxed, emailed & mailed on 8/2 to ask to reimburse $1,520 of the $2489 due to 1 hotel night & the repair & to speak to an owner/manager. No response. I then disputed $1,520 through my credit ********** never responded to them either. But now, Art sent another invoice for the $1,520. We called & emailed on 10/25 with all this & again no response. Their failure to provide competent, timely service & honor their warranty is outrageous & egregious. There is not enough room here to go into all their failure from ignoring the pleas to fix the a/c in dead of summer to their inept work to their false advertising saying they have ******************* are there when you call & can fix it. They need to credit the invoice for the $1520 for the charges I was forced to incur due to their ineptitude. Thank you.

  

  Business Response

  Date: 11/15/2023

  Hi *************************************,
  
  We apologize for any confusion you are correct you did submit a dispute and was credited back by your credit card company. There was an outstanding balance that we are not looking to collect from you. We have closed your file on this matter.
  
  Thanks
  ***************************

  

  Business Response

  Date: 11/24/2023

  Please see the zero out document attached.

  Thanks 

  ***************************

• Initial Complaint

  Date:09/28/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** to the letter I received from the BBB in reference to the complaint that I filed against Art Plumbing, Air Conditioning and Electric.  I called them for 2 things.  The first was to flush the lines and the second was to rinse out the drip pan.  Water was dripping off the roof and water was dripping into my house:  The associate told me that both were included in the service that I would receive. The technician worked on the unit and then informed  me that I would pay extra for the original service  that I requested.  I am entitle to a refund as I paid for nothing.  I had to hire another company to solve my problem.  

  

  Business Response

  Date: 10/10/2023

  HI ***************************,

  Sorry we did not  make you happy, our Service Tech did complete the ** $89 Tune-Up but he find other repairs that needed to be done outside of the ** $89 Tune-Up and he gave you three estimates and you told him no, I will refund the  ** $89 Tune-Up fee if you agree.

  Thanks

  ***************************

  Customer Answer

  Date: 11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Yes, I will accept the refund.
  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/15/2023

  Hi ***************************,

   

  We thank you for excepting the resolution and losing this matter.

  ***************************

  From - Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Yes, I will accept the refund.
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Art Plumbing installed a new A/C unit at our residence. On April 12, 2023 the **************** issued a red tag failing the inspection of the unit as the unit installed did not match the description of the unit on the permit. The contractor's "solution" was to switch out the door of the unit so the specs would match the permit without actually changing the unit and correcting the problem. We rejected this idea as did the ****************. Art Plumbing has failed and refused to rectify the problem and the permit has now expired. Numerous reinspections by the city have been canceled due to no effort on the part of Art Plumbing to rectify the situation.**************************

  

  Business Response

  Date: 10/07/2023

  From: ***************************
  Sent: Saturday, October 7, 2023 8:36 AM
  To: ******************
  Cc: Permits <***********************>; Wagline Elouidor <*************************>
  Subject: Job #*********: HVAC - Ground Estimates in ******** - Open Permit
  
  Hi **************,
  
  Thank you for reaching back out to me on Friday October 6, 2023, I have start send emails to Permit team today and we will have a follow up meeting on Monday to close your Permit. As promised, I will keep you posted, also my contact information is below. Please feel free to contact me if you with any questions.
  
  *******************************
  Director of ************** Operations
  
  
  Art Plumbing,Air Conditioning & Electric
  ***************************************************************************
  ************ | Fax: ************
  ********************************;
  Fully Licensed, Insured & Certified in the ****************
  Plumbing Contractor CFC037085 Air Conditioning Contractor CAC1818277 General Contractor CGC045296 Electrical Contractor EC13006731
  CONFIDENTIALITY AND DISCLAIMER NOTICE: This message, including any attachment, is confidential information of Art Plumbing & Air Conditioning,LLC. This message may contain information that is privileged and exempt from disclosure under applicable law and is intended only for the individual or entity to which it is addressed. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are notified that any use, dissemination,distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by e-mail and destroy all copies of the original message and any attachment.