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Business Profile

Background Checks

National Public Data

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    National Public Data has used my private information to sell to make money, but has failed to secure the data and now my details are compromised in a massive data leak. This puts all my financial and other accounts in danger of being hacked and identity theft to occur. I am complaining because they are making money on my data that I never authorized them to have, use for any purpose, or sell for a profit.

  • Initial Complaint

    Date:08/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    COMPANY publically circulates (without consent) my private and personal information, including my Social Security Number. I pinged the company to remove ALL of my information regarding the **** compliance. I received a "default" email from ********************************** stating: "Hello, Thank you for contacting us. We have received your communication. We have removed the entire database from our system. We may be required to retain certain records to comply with legal obligations; we will retain your request and our response for our records. Please note that while we are unable to edit or remove third-party data about you, including in public records, we will not sell your personal information through our services."-- This response makes no sense. How can you "remove the entire database" from our system when we're talking about my specific information? And there's no proof that they did what they said they would. This company has my social security number and is publicly circulating it! This company is actively compromising my personal information for profit.

  • Initial Complaint

    Date:08/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/28/2024, I was made aware by my credit monitoring company that there was a data breach with NationalPublicData.com and my SSN along with additional personal information was now available on the dark web due to said data breach. Attempts to contact this company was made to no avail. Their "listed address" is a *** box, and no-one is answering the phone regardles of the time of the day. Email was sent to this company and no reply. 1. *** never authorized this company to store/use any of my personal information.2. I was never informed of a data breach from them, and they never notified me of such data breach.3. I am hereby asking that them to remove/delete IMMEDIATELY any, and all data regarding my personal information, and I am asking for written confirmation of the deletion.

  • Initial Complaint

    Date:08/10/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I discovered that this company had utilized my SSN without authorization to conduct background checks without my authorization. In addition to this, they have associated my SSN with another person who is not myself.

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove me from your database. Notice from bank: Data breach alert. Your personal information was exposed in a data breach. Contact the ****************************** at ************** to let them know that your SSN was compromised. They'll tell you what to do to next. Social Security number: Exposed Date information updated: 2024-07-28 06:12:02 Compromised website: alleged data from nationalpublicdata.com ************. The company will not answer the phone or return phone calls.

  • Initial Complaint

    Date:08/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, 1 August 2024, I was notified by the credit monitoring firm, MyIDCare, that a scan they performed on 28 July 2024 revealed that National Public Data (NATIONALPUBLICDATA.COM) had my social security number and date of birth. I called and emailed this company to remove and stop buying or selling my personal information. I am a resident of **********. There has been no response from this company.

  • Initial Complaint

    Date:08/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm sure you are aware 2.9 billion people had data leaked from this company. They might have a class action lawsuit around this but I want my information removed from this company. I have tried to contact them several ways and no response. Companies like this shouldn't exist. If they cannot be trusted to encrypt personal data they shouldn't have it.

  • Initial Complaint

    Date:08/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit monitoring service on August 2, 2024 let me know it had detected my social security number on the dark web and identified nationalpublicdata.com as the likely source of the data breach.

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My information was found on a dark web provided by this company. My full name, fake email address ( ********************* ****************************** my real email address, fake addresses( *********************************) fake phone numbers ******************-271-7958, and my social security number.

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was just notified by ********** who provides security screening for Office of Personnel employees that my full social security number and previous addresses are showing available for sale on their website. I reviewed the information provided by ********** website and the information also provided email addresses that were not mine, however some of my previous telephone numbers were involved as well. I am a retired federal employee and my information has been hacked 3 times since 2022 through the data breaches/hacks with **** which is the company I have my telephone with.

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