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Business Profile

Tractor Parts

Crystal Tractor, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Parts.

Complaints

This profile includes complaints for Crystal Tractor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crystal Tractor, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a mahindra tractor online from Crystal tractor in ***************************************** came with paint chips and a torn seat,after two months of constant complaing where are the warranty items ******* arrived with the wrong seat after daily emails to Crystal tractor .they have stoped replying at first the owner was going to look into it,but nothing has happened,this company is the worst yet they never follow throu with anything they say you have to asking and asking.I cant send the seat back I dident order it they did I keep asking what should I do with the wrong seat they just ignore me,I did contact mahindra but no reply

      Business Response

      Date: 02/19/2025

      i have attempted to reach out to ******* ***** but have made contact, I have spoken with our ****** Store Manager ****** ***** and he has informed me that all issues with ******* ******* tractor has been resolved. I would like the opportunity to apologize personally to Mr ***** for the inconvenience and length of time it took to resolve these issues.

      Customer Answer

      Date: 02/19/2025

       
      Complaint: 22884411

      I am rejecting this response because: I still have the wrong seat .they sent me the wrong seat I have told them many times they just ignore it,how many times do I need to say Crystal sent the wrong seat ,they have not solved anything .their idea of contact is to pass the problem around and ask me again and again what the problem is Im tired of telling them I have the wrong seat for the tractor

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:09/07/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving unwanted advertisement junk mail via US Postal Service. I have called 6 times over the past 6 months to have this stopped and I continue to get unwanted mail. I DO NOT NEED OR WANT A TRACTOR!!! I am a member of the Direct Marketing Association and my mailing address is registered as "RECEIVE NO MAIL". Crystal Tractor has not been abiding by this which is illegal.

      Business Response

      Date: 10/06/2022

      Business Response /* (1000, 5, 2022/09/19) */
      We have spoke to our Marketing company about this and they informed me that ****** and our Marketing company have spoke about this problem. Mike at our Marketing company states they have resolved this problem working together and ****** will not receive any marketing mail from Crystal Tractor and Equipment.


      Consumer Response /* (2000, 7, 2022/09/21) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    Crystal Tractor, LLC is NOT a BBB Accredited Business.

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