Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I accidentally deposited 750 in my hard rock account twice which totaled out to 1500 when trying to withdraw the money, I was locked out and given the runaround. I've been fighting with hard rock bet for days now but I'm still locked out my account and I can't access my funds. The money that's in my account is my personal money , I've given verification and I still can login.

  Business Response

  Date: 05/28/2025

  Dear Sadnet *******,
  
  Thank you for taking the time to provide feedback regarding your experience with Hard Rock Bet! Please note that in order to maintain a safe and welcoming atmosphere for all our players, we reserve the right to request documentation to investigate accounts so as to confirm their integrity. This right is laid out in the Terms & Conditions agreed to upon account creation. 
  
  We appreciate your understanding, and affirm that cooperation will expedite an investigation's turnaround period. Thank you for your patience in this matter. 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently banned from hard rock bet as my brother and I used the family app at one point in time to place ****** on hard rock bet. At the time of my ban there was funding in my account and Im requesting it back. I need those funds back.

  Business Response

  Date: 05/29/2025

  Dear Mr. Rodriguez:
  
  Thank you for taking the time to share your feedback regarding your experience with Hard Rock Bet.
  
  After a thorough review, our team has determined that your account will remain permanently closed due to violations of our Terms and Conditions.
  
  If you have any further questions or require assistance, please don't hesitate to contact us. We appreciate your understanding and sincerely apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 06/12/2025

   
  
  Complaint: 23364838
  
  
  
  I am rejecting this response because:
  
  I didn’t ask what happened to my account. I’m aware it was banned. I’m asking for the funds that were on the account before it was banned. 
  
  Sincerely,
  
  
  
  Alexander Rodriguez

  Business Response

  Date: 06/19/2025

  Dear Mr. Rodriguez:
  
  Thank you for taking the time to share your feedback regarding your experience with Hard Rock Bet.
  
  Following an additional review, we confirm that the account will remain permanently closed in accordance with Section 17.1 of the Terms and Conditions. This closure is permanent and irrevocable.
  
  While we understand your concerns, please note that all actions taken on the account were consistent with our platform’s Terms and Conditions—specifically, Section 17.1.

  Should you have any further questions or require additional assistance, please don’t hesitate to contact us. We appreciate your understanding and sincerely apologize for any inconvenience this matter may have caused.

  Customer Answer

  Date: 06/20/2025

   
  
  Complaint: 23364838
  
  
  
  I am rejecting this response because: They clearly aren’t reading my rejects. I’m aware that the account is closed. That’s not my issue. My issue is there were funds on that account before the closure that wasn’t returned. I want the funds back. 
  
  
  
  Sincerely,
  
  
  
  Alexander Rodriguez

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding a wager placed through the Hard Rock Bet mobile application on May 21, 2025 (Bet ID ********************, which was processed incorrectly due to a failure in the apps live betting interface.I attempted to place a $2,000 wager on the "No Run Second Inning" (NRSI) market during the Mariners vs. ********* *** game. The app initially displayed the correct line, but as additional props loaded in real time, the interface dynamically shifted. This caused the bet to be processed for the No Run First Inning (NRFI) market not the one I selected.I recognized the error within 2 minutes, called support at 2:14 PM ET (4 minutes after first pitch), and entered live chat at 2:16 PM ET. The agent confirmed my intended selection was the second inning, but refused to void the wager, citing terms of service despite the systems clear UI behavior failure.Cashout was disabled almost immediately, removing any opportunity to self-correct. I have full documentation including:Bet slip screenshot Support chat log Phone call time log Hard Rock Bets written denial This was not user error it was a system-induced wager misapplication. I am seeking a full refund of the $2,000 wager based on the clear timeline, documented escalation, and the platforms failure to honor the users intent or allow correction.Thank you for your time and assistance.

  Business Response

  Date: 06/03/2025

  Dear *** ******: 

  We appreciate you taking the time to share your feedback while using Hard Rock Bet. Our internal team has completed a thorough review of the matter, and we were unable to identify any platform-level malfunction that would have caused a user error during the bet placement.

  Please note that dynamic updates within the appparticularly during in-play wageringare expected due to rapidly changing odds and market conditions. We always recommend double-checking your bet slip before confirming, to ensure it aligns with your intent.
  
  That said, we truly value your experience and want to make sure you feel heard and supported. As of  5/23/25 our team has made the appropriate changes to your account due to the inconvenience.
  
  Thank you again for choosing Hard Rock Bet. If you have any further questions or need assistance in the future, were always here to help.

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/10/25 I deposited $3000 dollars onto my hard rock account, the next following day 05/11/25 I deposited another $3000 dollars totaling $6000 dollars. I was intending to place a large bet but reneged due to my own personal reasons, so I decided to just withdrawal the funds to the payment which was used to deposit money onto my account which is in my name. The following day I attempted to log onto my hard rock account to find out my account has been suspended for verification purposes. I was asked to verify my identity with an ID, selfie and the 3 debit cards that Ive used on my account . Ive used my sons cards to fund my account a few times in the past so the 1 of the 3 cards belong to me and the other 2 debit cards belongs to my son . I sent in all the requested documents ,but I cannot verify one of the 2 debit cards that belong to my son due to him losing it . Ive used my sons debit card on my account and even signed in on his device a few times, so I can understand why the app is asking me take certain safety precautions. But every time I respond to the email I keep running into the same automated response . Ive sent numerous follow up emails asking can I send any bank statements or any other verification to uplift the restriction on my account but I keep receiving the same verification message, asking for me to verify the debit card that is no longer available. So now my account is locked with $6000 dollars on it and I do not have any one to contact for assistance.

  Business Response

  Date: 05/27/2025

  Dear Ms.Bondieumaitre:

  Thank you so much for taking the time to share your feedback regarding your experience with Hard Rock Bet. We truly appreciate your patience and understanding, and we apologize for the delay in reinstating your account .Were pleased to let you know that our team has completed their review. At this time, we still require clear images of the front and back of the cards on file, please ensure that all four corners of each card are visible during your submission. 

  If either of these payment methods is in someone elses name, well also need additional information completed for the corresponding card(s). Once we receive the pending documentation, well be able to proceed with a full review.

  Thank you again for your cooperation. We value your support and sincerely regret any inconvenience this may have caused.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23350427
  
  I am rejecting this response because: i keep responding to the email by informing hard rock that those debit cards they are asking me to verify belong to my son and he no longer has them in his possession. yet still i keep receiving the same automatic responses still.
  
  Sincerely,
  
  ******** Bondieumaitre

  Customer Answer

  Date: 06/02/2025

  hard rock is not giving me any options on how to verify that the card holder allowed me to use his debit card. it is my sons. i keep being followed up by the same text messages.

  Customer Answer

  Date: 06/02/2025

  is there anyway me and my son can receive an affidavit form? Ive asked the hard rock live support, but they only respond the same messages over and over and it is getting verify stressful.

  Business Response

  Date: 06/05/2025

  Dear Ms. Bondieumaitre:

  Thank you so much for taking the time to share your feedback regarding your experience with Hard Rock Bet. We truly appreciate your patience and understanding, and we apologize for the delay in reinstating your account.

  Were pleased to let you know that our team has completed their review. We understand that you no longer have access to the cards requested however, our team has sent you a follow up email requesting additional information to proceed. 

  Once this information is received, our team will happily assist you further. 

   

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23350427
  
  I am rejecting this response because: hard rock has yet to comply. Recently they asked for me to verify my sons payment with his bank statements for the cards 7594 and 6389. We provided the bank statement and signed the affidavit ,but my son has not received the verification to his phone number to verify his ID as of yet . also hard rock has notified us that they verified the card ending 7594 with the bank statement that was provided to them, but the message was also followed up with still asking me to verify the card ending in 6389 with a picture after I literally just verified with them thru email that we do not have neither of the cards 6389 and 7594 anymore ********* statement that was provided to hard rock is associated with both of the cards I no longer have ending 6389 and 7594 . I dont understand how they were able to only verify one of the cards if both are associated with that statement that was provided. they keep asking me to verify the card 6389 with a picture now but I already told them i dont have it anymore. I feel as if they (hard rock) are just picking on me at this point which is really starting to be stressful. Please help
  
  Sincerely,
  
  ******** Bondieumaitre

  Customer Answer

  Date: 06/16/2025

  I have yet to hear from hard rock after sending my affidavit in. I sent in my bank statements for verification and after that I still keep receiving the same response . I literally just let hard rock know I dont have the card ending in 6389 thru the former email. A day later they still sent me a message asking for a picture of the card knowing I dont have it anymore. The bank statement I sent in also matches the card ending in 6389. I also havent received a response in a week after sending my affidavit in. Please help

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account for the sportsbetting app that I created when it first launched. When they got shut down, I did not bother to use it since there was no reason at the time, you couldn't ******. Once it was brought back and able to be used again, I attempted to sign in and it had flagged my account. According to them, their management team made that call and they will not tell me what I did to supposedly violate their terms or service. I've asked to have it reinstated in the past and they asked me to do a bunch of verifying of personal Information. After I did all of that, including sending a photo of my Florida issued drivers license, they fully canceled the account and will not work with me on it.

  Business Response

  Date: 05/28/2025

  Dear Mr. ****************** you for sharing your feedback regarding your experience with Hard Rock Bet. We also appreciate your prompt submission of the required documents and your cooperation throughout the process.
  
  We sincerely apologize for the earlier miscommunication from our team and we regret any confusion or frustration it may have caused. We also apologize for the inconvenience you experienced with your previous account.
  
  Thank you for taking the necessary steps to continue gaming with us, including creating a new account and completing the verification process. Were pleased to inform you that your new account was successfully activated on May 28th.
  
  We truly value your patience, understanding, and continued interest in Hard Rock Bet.

  Customer Answer

  Date: 06/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:05/16/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, May 16, 2025, I placed a $1,500 single wager on the *** Championship 1st Round 3-Ball Matchup: ****** ********** vs. ****** ******* vs. **** ******** through the Hard Rock Bet app (Bet ID: ********************. The potential payout was $2,653.85.Despite the event being live at that time, my bet remained locked in the Upcoming tab for the entire duration of the match. At no point did the bet transition into Live status, nor was I given access to a cash-out option, odds tracking, or any form of in-play interaction.This was not a parlay, promo, or exotic marketthis was a standard single wager on a core *** event. There were no disclaimers or notifications provided to indicate that this market would not be live-tracked or eligible for standard platform features.I have attached a screenshot taken at 6:57 PM EDT on Thursday, May 16, 2025, during live play, which confirms that the wager was still listed as Upcoming. I was actively monitoring the wager and intended to cash out if the option became availablewhich it never did, not due to market movement, but due to a complete failure of the platform to recognize the live status of the event.Despite repeated attempts to resolve this directly with Hard Rock Bet (including a formal escalation to their Escalation Support Supervisor), their final response failed to acknowledge the platform malfunction and instead referenced discretionary cash-out rules, which are not relevant in this case.I am requesting a full reimbursement of $1,500, based on the following:Denial of live bet status Removal of real-time risk management options Failure to deliver platform functionality consistent with standard expectations for this type of wager

  Business Response

  Date: 05/22/2025

  Dear Mr. ******************** you for taking the time to provide feedback regarding your experience with Hard Rock Bet. Please note that after a thorough investigation, we can confirm the cash-out eligibility functioned as intended and that no platform anomalies occurred. 
  
  We are delighted to inform you, however, that our **************** Team issued a service recovery as a gesture of goodwill for the confusion. We deeply appreciate your patience and understanding in this matter. 

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ******************** using my personal phone. Made deposits on my personal phone. However due to having a work cell phone as well that I am able to keep open mostly at all times versus my personal phone to keep an eye on my bets, Hard Rock suspended my account after I won several bets. I submitted a withdrawal request prior to going to bed and woke up to a suspended account as well as the withdrawal not going through. I submitted my DL photo and selfie per their request first they declined my selfie stating it did not match my license (6am no makeup or bed head I Guess) so I redid it three hours later. I was told ***** hours for review its now been over three days and they still have my account suspended as well as over $2600 in my balance tied up.

  Business Response

  Date: 05/19/2025

  Dear Ms. *********************** you for taking the time to share your feedback regarding your experiences with Hard Rock Bet. Note that we at Hard Rock take account security and integrity very seriously and reserve the right to request documentation to facilitate investigations per our Terms & Conditions.
  
  We deeply apologize for any inconveniences this may have caused and greatly appreciate your cooperation and understanding in this matter as we strive to maintain a safe, welcoming environment for all our customers. 

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23336401
  
  I am rejecting this response because:
  
  

  When the account was suspended last Tuesday morning on May 12 I uploaded the requested documentation immediately. Then had to resubmit because hard rock said my selfie did not match my license when it did. 
  

  then Ive been told multiple times allow ***** hours for a resolution and have not received anything. Then yesterday I was told 4-6 hours still nothing. Hard rock has over $2600 of my money and I would like my funds returned to me. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 05/27/2025

  Dear Ms. *********************** you again for your patience and for taking the time to share your experience with Hard Rock Bet! We apologize for the inconveniences caused by the investigation; as we take the integrity of our players' accounts very seriously, the timeline of investigations can sometimes vary. 
  
  We are delighted to confirm that the investigation has been completed and your account reactivated as of 05/20/2025, which we notified you of on the same day. We appreciate your patience and understanding in this matter as we strive to maintain a safe and welcoming platform for our players. 

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against Hard Rock Bet. In November of 2024 I deposited $1,000.00 into a new Hard Rock Bet I had just created to place a bet on an upcoming fight between **** ************ ****. This was done while I was on vacation in *******. When I went to place the bet at the airport in **************, it wouldn't allow me due to geographic restrictions. I was unable to place any bets. When I got home to Connecticut my bank alerted me an suspected a fraudulent charge. They cancelled my debit card which is how I transferred the money to Hard Rock Bet. When I went to transfer my money from the Hard Rock Bet account back to my bank using the routing number the whole the stall and delay tactics began. I sent them a selfie picture and copy of my drivers license. I have sent them a letter from my bank stating the debit card I originally used was cancelled due to suspected fraud and I also signed an affidavit verifying this. I have emailed and messaged them on multiple occasions receiving back generic responses. There is no phone number to call or address to visit. I am beyond disgusted w/ the lack of customer service from ********************. It is now May 2025 and I'm at square one. I demand they unsuspend my Hard Rock Bet account and allow me to transfer my $1000.00 back immediately.

  Business Response

  Date: 05/22/2025

  Dear Mr. ************************ you for taking the time for sharing feedback regarding your experience with Hard Rock Bet. Please note that we take the safety and integrity of our players' accounts very seriously, and as such will enact the right to request documentation to facilitate said investigations as outlined in our Terms & Conditions. 
  
   We are delighted to note your account has since been reactivated as of 05/21/2025. Your patience and understanding are greatly appreciated. 

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23334726
  
  I am rejecting this response because:

  Hard Rock Bet finally grants me access to my account only to find out a "Correction" has been made and my $1000 deposit is now $0. Hard Rock Bet is a criminal enterprise. Florida Attorney General *** ***** should investigate Hard Rock Bet for their fraudulent activity. 

  No physical address or phone number for them. 

  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 06/02/2025

  Dear Mr. ************************ you for taking the time to provide feedback regarding your experience with Hard Rock Bet. Please note that Hard Rock Bet reserves the right to recover funds in response to disputes as outlined in our Terms & Conditions. We apologize for the inconvenience this may have caused, and appreciate your understanding in this matter. 

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23334726
  
  I am rejecting this response because:

  Yes, Hard Rock Bet asked me to send the verification docs to reinstate my account as it was suspended by Hard Rock Bet.  

  When I was finally reinstated and logged into my account, my $1000 was missing.  Where did it go?  I have verification from my bank (see attached) where the $1000 transaction was initiated on 11/14/124 and posted to Hard Rock Bet on 11/16/24.  

  Again, I need you to make my $1000 available so I can transfer it back to my account.  

  If you look at the attached snapshots of the transactions, my $1000 was showing as a balance in the Hard Rock Bet account on 11/16, 11/18 and 11/23 until it was stolen/taken on 1/9/25 when Hard Rock Bet made a "correction".  

  Again, I've been dealing w/ this for almost 7 months now.  I would like my money back ASAP.  I find it interested that there is no phone number to call or address to visit to deal with this.  There is also numerous complaints about the same issue on the BBB site.  

  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Hard Rock Bet account has been suspended since Saturday, May 10, 2025, at 11 AM, with a message saying it is "under review." I immediately submitted all required documentation the same day, including my ID, proof of address, and any additional forms requested. Despite this, I have received no resolution or timeline for reinstatement.I contacted their support via live chat and was only told there is "no estimated time" for the review, which is unacceptable. There is $360 currently locked in my account, and I have not been given any valid reason or update for the ongoing ******** of today, it has been over 3 full business days without a response. I'm requesting that this matter be escalated and resolved immediately, or that my funds be returned without further delay.

  Business Response

  Date: 05/19/2025

  Dear Ms. *********************** you for reaching out and for your patience during our review process.
  
  After a careful evaluation, we have determined that your account activity falls outside of the guidelines outlined in our Terms and Conditions. As a result, your account has been permanently closed.
  
  A refund of $360 has been processed and sent to your original payment method. Please note that a confirmation email with full details has also been sent to your registered email address.
  
  We understand this may not be the outcome you were hoping for, and we truly appreciate your understanding.

• Initial Complaint

  Date:05/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately April 30 i had won a bet on hard rock i think it was $57 but total on my account was $66 or 76 and the next day i tried to get on and withdraw some money and the app wasn't loading so i grabbed my mom's phone and signed in and got my account suspended. I had completely forgotten i had helped my mom sign up when she was homebound. She never really used it much or really took to it since shes almost 80 and i never realized it was against their rules. I explained that to them and sent in my debit card pics now they say multiple players used one of the cards on their accounts but i don't believe that. Only one who had access was my mom who may have tried cause i was her caretaker for a while but i know no other money was ever added or deleted from my card. I also sent my pic ID and the next day got something to send another ID and ignored it cause i had already sent it. I can't find my wallet now so my ID is gone. I have a social and voter ID. If they want to take my account away then fine but please let me withdraw my money. I am broke now and really need it. I wouldn't deposit more then 10 or 20 a week and would lose more then I won but i enjoyed it and never was doing anything fraudulent. That was the first time i had won a decent amount and it felt good. I apologize and would never intentionally go against their rules

  Business Response

  Date: 05/16/2025

  Dear Ms. ***************** you for taking the time to share your feedback regarding your experience with Hard Rock Bet.
  
  Following our review, your account has been successfully reactivated. You may now submit a withdrawal request at your earliest convenience.
  
  If you have any questions or require assistance with the withdrawal process, please dont hesitate to reach out. We appreciate your patience and understanding, and we sincerely apologize for any inconvenience this may have caused.