Reviews

Review Details

• Review fromJonathan F

  Date: 06/29/2025

  4 stars
  Amazing service from you guys recommend to everyone rock nice ambiance

• Review fromRonald R

  Date: 06/27/2025

  1 star
  This betting app is a complete scam. I deposited funds and as soon as I went to withdraw my earnings, they suspended my account. They told me my account was under review and there was no timeframe to when they would get back to me. It's been over 5 days with no update on the status of my suspended account. Having dealt with other betting apps's on a regular basis Hard Rock Bet does not operate in good faith.

• Review fromMarion L

  Date: 06/19/2025

  1 star
  My account has been suspended for a long period of time when asked support their response was we are verifying information with no update at all. They put you through this process that never ends I hope any new users see this so they dont have to go through the same process. Just use FanDuel

• Review fromKristen R

  Date: 05/23/2025

  1 star

  Kristen R

  Date: 05/23/2025

  If I could leave 0 stars I would. There is a reason theyve got a C- rating here. I won two bets the last few weeks that paid 50-1 odds or so, they then locked my account (which had been open a year) and only let me withdrawal when I threatened to make a complaint, and now the account is suspended. Sent them bank statements, did the selfie test, uploaded ID, suspended for no reason, thats the thing, theyve got no competition and zero oversight, no gaming regulation (even though they say they do), so they can do whatever they want. Do not place ****** here, they are a complete scam, and they only want losing bettors, which is ok, but state that in your company discovery.

  Hard Rock Bet

  Date: 06/03/2025

  Hello:

  Thank you for reaching out and for your cooperation during your time with Hard Rock Bet.
  Please note that documentation was requested at various points to verify your identity and payment methods, in line with our standard security protocols. Temporary account restrictions may occur during such reviews.
  
  Your account was subject to a few suspensions and reviews, all handled in accordance with our internal procedures. These did not impact your ability to access or use the account in the long term.
  
  We also note that you initiated a self-imposed timeout in February 2025, with multiple extensions, and ultimately closed your account on May 23, 2025.
  
  Thank you for your understanding and for the time you spent with us.

• Review fromDelmar M

  Date: 02/18/2025

  1 star

  Delmar M

  Date: 02/18/2025

  This people are a fraud !! I make a parley with two teams of college baseball ************* vs ************* after game was in thr 4 inning they void the match and tell me They can cancel the parley and that I have to continue with the other part of the parley .. I clarified that I read all the laws and statement in hard rock .con and they never say nothing about that .. they say by text message because you can contact them by phone that I have to continue with just the game that was still and the other was not count .. I told them that that parley was to be cancel because hard rock void a game that was already be playing and they void the game because they want it.. please avoid this app they are a fraud

  Hard Rock Bet

  Date: 02/20/2025

  Dear Better Business Bureau,
  Thank you for bringing Mr. ****** ******** review (Complaint ID #******* to our attention. We have thoroughly investigated the matter and believe the review is inaccurate and should be invalidated.
  Our records clearly indicate that the bet in question was settled as a win, and the full payout was correctly credited to Mr. ******** account. There has been no subsequent adjustment or reversal of this outcome that would have resulted in funds being withdrawn.
  We understand Mr. ******** frustration, but based on the factual information, the basis of the complaint appears to be unfounded. The bet was a winning bet, and Mr. ****** received his winnings.
  We have reached out to Mr. ****** to offer further assistance and clarification regarding this bet. We encourage him to contact our customer support team via email or chat so we can address any remaining concerns he may have.
  Given the demonstrable inaccuracy of the review, we respectfully request that the Better Business Bureau consider removing it from our profile. Maintaining accurate and verifiable information is essential for both businesses and consumers.
  Thank you for your time and consideration.
  Sincerely,

• Review fromScott C

  Date: 01/25/2025

  1 star

  Scott C

  Date: 01/25/2025

  They have a Florida monopoly. They without a shred of exaggeration make their own rules and can change anything or everything to suspend you and or keep all your money. Creating an account, funding the account, and making bars is generally smooth, quick and easy. But the ONE massive and illegal problem which seems to be very common and often based on these reviews and complaints, they will freeze your account or suspend you if you win big and go to cash out money. Once its time for them to pay you they can find any excuse or fake reason to

  Hard Rock Bet

  Date: 01/27/2025

  Hard Rock Bet Response to BBB Review and ***** ********
  
  Dear Better Business Bureau and ***** *********
  
  Thank you, Mr. ********* for taking the time to share your feedback about Hard Rock Bet on the Better Business Bureau platform. We understand your frustration regarding the withdrawal process and appreciate the opportunity to address your concerns directly and with empathy.
  
  We understand your review expresses concern about winning large amounts and experiencing issues with withdrawals. We want to assure you that Hard Rock Bet values all its players, and we are committed to providing a fair and transparent gaming experience. We celebrate our players' wins and want to ensure they receive their funds promptly and securely.
  
  However, when processing withdrawals, particularly larger ones, we are obligated to adhere to strict state regulatory guidelines and our own Terms and Conditions. These procedures are in place for several critical reasons:
  
  Player Security: To protect your funds and prevent unauthorized access to your account.
  
  Fraud Prevention: To safeguard against fraudulent activities and maintain the integrity of our platform.
  
  Regulatory Compliance: To comply with all applicable state and federal regulations governing online gaming.
  
  As we have communicated to you multiple times, Mr. ********* these procedures require us to request specific verification documents to confirm your identity and ensure the legitimacy of the withdrawal request. We understand that providing these documents can sometimes be an inconvenience, and we sincerely apologize for any added stress this may cause.
  
  We want you to receive your funds as quickly and smoothly as possible. We have requested the necessary documentation from you on three separate occasions, specifically:
  
  A screenshot of your Venmo profile page displaying your name and email address matching your Hard Rock Bet account information.
  
  This information is crucial for us to complete the necessary security checks. We understand that you may have already provided some verification information during account creation. However, due to the substantial amount of your withdrawal, these additional steps are required as a standard security measure. This is not a reflection on you personally, but rather a necessary step to protect both you and Hard Rock Bet.
  
  We have included our previous emails requesting these documents for the BBBs reference. We believe that once we receive the requested documentation, we can promptly process your withdrawal.
  
  We appreciate you bringing this matter to our attention and hope this explanation clarifies the situation. We are committed to resolving this issue as quickly as possible once we receive the necessary information from you.
  
  Sincerely,

• Review fromKevin J

  Date: 12/18/2024

  2 stars

  Kevin J

  Date: 12/18/2024

  I won a **** mens basketball parlay bet. I was not paid. The app had ******** and ******** as lost the game , but they actually won. I verified it on ****, the ****, web site, the college website and all indicated that both teams won. I now believe they have done this in the past, but I rarely check the results, but I certainly will from now on.

  Hard Rock Bet

  Date: 12/19/2024

  Thank you for bringing this matter to the Better Business Bureau. We take all player concerns seriously and appreciate the opportunity to address this publicly.
  
  We understand your frustration regarding the settlement of your **** Men's Basketball parlay bet. We reviewed your wager and can confirm that it was settled correctly based on the specific bet details.
  
  Here's a breakdown:
  
  Your parlay included a bet on ***************** ***** handicap. This means Cal **** needed to win the game by 11 points or more for your bet on them to be successful.
  
  While ******** won the game with a final score of *****, their margin of victory was only 1 point, not the required 11 points for the handicap bet.
  
  We understand that checking scores from various sources is important. However, for accurate bet settlements, we rely on official data feeds provided by our sportsbook partners.
  
  To avoid future confusion:
  Always double-check the specific details of your wager, including point spreads and handicaps, before placing your bet.
  
  We encourage you to utilize the bet slip within the Hard Rock Bet app, which clearly displays all wager details.
  
  Moving forward:
  
  We hope this explanation clarifies the settlement process. If you have any further questions or concerns, please do not hesitate to contact our customer support team directly. You can reach us 24/7 via chat or email,
  
  Sincerely,
  The Hard Rock Bet Team

• Review fromJamaine J

  Date: 12/06/2024

  1 star

  Jamaine J

  Date: 12/06/2024

  The Hard Rock Betting app Has alot of Glitches and needs alot of upgrades .I placed a 16 bet parley on November 27 and on December 1 at 4:29 pm I received a early cash out option of ******** for hitting 12 out of the 16 teams so I proceeded to cash out during the process of it saying cashing out it froze up and wouldn't refresh so I took screenshots of everything and contacted the support and followed there policy on what to do if there's a problem nothing was resolved and I contacted the commission on the matter and I've been receiving conflicting stories from suspicious activities with shared devices which is prohibited but have a policy in placed stating if you have issues to try and complete on another device to me ******* the bet by two team lose and I have provided screenshots after screenshots of solid evidence providing that I didn't lose at the time of cash out processing and there would be no options if your losing. I have been receiving the same customer care lines as everyone else that has complaints that they acknowledge your concerns and understand how frustrating the matter can be but find no problems and the ruling stands.

  Hard Rock Bet

  Date: 12/07/2024

  Thank you for taking time of your day to provide Hard Rock Bet a Review on the BBB Website. 
  
  We appreciate you taking the time to share your concerns about your recent experience with Hard Rock Bet. We understand that you've encountered issues with the Early Cash Out feature, specifically regarding a parlay bet placed on November 27th. We can assure you that the cash out feature works exactly how it is suppose to. We have thousands of players use it daily with no issues. 
  
  We apologize for any frustration or disappointment this may have caused. We take these matters seriously and are committed to resolving them promptly and fairly.
  

  The Early Cash Out feature gives you the power to take control of your bets. Whether you want to secure a profit on a winning bet or minimize your losses on a losing one, Early Cash Out offers the flexibility to settle your bet early.
  How it works:
  

  Lock in Profits: If your bet is winning, you can cash out and secure a guaranteed profit, even if the outcome changes.
  Minimize Losses: If your bet isn't going as planned, you can cash out and limit your potential loss.
  Change of Heart: If you decide to change your mind about a bet before it starts and the odds haven't changed, you can get a full refund of your wager.
  
  Important to Note:
  
  Dynamic Availability: The Early Cash Out option is not always available. Its availability can change rapidly based on factors like market odds and game status.
  
  Reduced Payout: Cashing out early will result in a lower payout than if you let the bet ride to completion.
  
  We understand that the dynamic nature of the Early Cash Out feature can sometimes be frustrating. We apologize for any inconvenience this may cause. Please reach out to our support team directly. They can provide specific information about your account and the particular incident you're referring to. Please provide any relevant screenshots or details to help them investigate the matter thoroughly.
  
  We value your feedback and will use it to improve our services. Thank you for your patience and understanding.

• Review fromStephen M

  Date: 11/30/2024

  1 star

  Stephen M

  Date: 11/30/2024

  The promotion about matching your deposit is complete B.S. Its a sports book promotion to match your deposit but says you have the amount in your account but than when you try to spend it it says casino only. They say sorry for the confusion, but purposely word it in a deceitful manor. They ARE NOT matching your deposit, which is the only reason I put so much money in. I will never go to Hard Rock ever again not even in ***** because all of the sports books have their own quirks but atleast they are clear on what you are receiving. As if that wasnt bad enough they will also change your bets and odds as they feel. Ive locked in at certain odds only to have my winnings reduced to be lowered at a later time. Craziness I will NOT support anything they do l ever again anything even Caesars or Ballys SportsBook is better than this c***

  Hard Rock Bet

  Date: 11/30/2024

  We appreciate you taking the time to share your feedback. We understand your frustration regarding the recent promotion. While our promotions are straightforward and similar to those offered by other online casinos, we apologize if there was any confusion or disappointment.
  
  We're committed to providing a positive and transparent gaming experience. Our promotions are designed to enhance your gameplay, and we strive to ensure that the terms and conditions are clear and easy to understand.
  
  If you have any specific questions or concerns about the promotion you mentioned, please don't hesitate to reach out to our dedicated customer support team. They're available to assist you and provide further clarification.
  
  We value your feedback and will use it to improve our future offerings. Thank you for choosing Hard Rock Bet.

• Review fromDakota C

  Date: 11/25/2024

  1 star

  Dakota C

  Date: 11/25/2024

  this book is criminal and fraudulent. they will pick and choose when they give you a cashout option the customer service ***** they always just give you the basic runaround and say well hard rock reserves the right to basically s**** you its a bunch of crooks and youre better off using any other book. this is like the 4-5 time theyve done shady stuff that no other sports book ive used has ever done.

  Hard Rock Bet

  Date: 11/27/2024

  We understand your frustration, Dakota, and we sincerely apologize for the negative experience you've had with the cash-out feature. We value your feedback and want to assure you that we strive to provide a fair and transparent betting experience for all our players.
  
  You're absolutely right; the cash-out option isn't always available. As you mentioned, it's a dynamic feature influenced by factors like odds, markets, and event status. We completely understand the desire for more control over your bets, and we apologize if our house rules weren't readily apparent.
  
  To improve transparency, we've included a direct link to the relevant section of our house rules outlining cash-out limitations: (Specifically section 7 Cash Outs). This clarifies scenarios where cash-out may not be available, like close-to-start events, ongoing games, or certain markets.
  
  We appreciate you highlighting the "change of heart" option, which allows you to get 100% of your wager back in specific situations. This demonstrates our commitment to player flexibility.
  
  If you'd like a more detailed explanation or have further concerns beyond the cash-out feature, please don't hesitate to reach out to our dedicated customer support team. They're available 24/7 to walk you through any questions you might have and help you navigate the platform. You can contact them via live chat, or email. We're committed to resolving any issues you might encounter and improving your overall experience with Hard Rock.
  
  We appreciate you taking the time to share your feedback, Dakota. We continuously strive to improve our offerings and ensure every player has a "Rockin' Experience."