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Business Profile

Shuttle Bus

Groome Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shuttle Bus.

Complaints

This profile includes complaints for Groome Transportation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Groome Transportation has 2 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidentally made a reservation. I tried to cancel within 15min and they would not issue a refund. I'm beyond livid. I would like a refund.

      Business Response

      Date: 04/24/2023

      Good morning. 

      I am willing to issue an travel credit that is good for 1 year from date of issue, our policy is no refunds after you have booked. 

      Cancellation Policy

      How do I cancel my reservation?
      You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.
      Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

      Thank you

      Business Response

      Date: 04/24/2023

      As a one-time courtsey we will refund this reservation. This will be the only exception to our policy. Thank you

      Customer Answer

      Date: 04/24/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Sincerely,



      **** **********

    • Initial Complaint

      Date:03/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Driver on way to airport was an hour late to airport The only reason my son made his flight was because it was delayed and on the way back he was picked up at 12:20 instead of 11:45 as stated in your schedule

      Business Response

      Date: 03/20/2023

      Hello,  I do not have a record of this woman or her son with the information given.  I have reached out to her to ask her to provide her sons name, reservation number, date of travel.  I need something to be able to identify what happened so I can proceed.  I have no record of her or her son ever reaching out to us first to even tell us there was a problem, so I do not understand why she would go this route when she has not even reached out to us for a complaint or resolution.

      Thank You,

      **** ******

       

       

    Groome Transportation is NOT a BBB Accredited Business.

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