Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cant get in contact with this company. Is this company still in business?

  

  Business Response

  Date: 05/19/2025

  We spoke with the customer on 516/25. The needed materials for service are ordered and have an ETA of 8 weeks.  Once the materials arrive in our warehouse, we will schedule the service. 

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job Completed on June 7, 2022 Job # ***** 5 impact windows installed (no issues)Main door impact installed, this door has a water leak, it was three times tested with a water hose with the same results.The windows and door were designed to sustain hurricane high winds and rain, if a water hose can leak water through the door it means that there is a defect that needs to be corrected.On March 3rd. I reported the leakage to Storm Tight ************* On March 6, the person I made the contract with (**** *********) was informed.After several attempts to communicate to Storm Tight ***************** even an online complain was sent on March 23rd. No replies have been received, my complains were completely ignored.I will appreciate your prompt response to this matter.Hurricane season is around the corner.Thank you very much,****** ******

  

  Business Response

  Date: 04/02/2025

  Service was completed to customer satisfaction on 4/2/2025.

  Customer Answer

  Date: 04/02/2025

  A technician came to assess the leakage, he concluded that the gaskets needed to be replaced and some caulking needed too.

  Storm Tight will be notify by him for further action. 

  thank you for your help,

  Miguel 

   

   

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted the company to install a window and two doors. Finally, after being ghosted for several months, they came to install the window and doors and completed the job in January 2025. The city inspector came out to inspect the job and failed the installation because the right paperwork was not submitted for the items they installed. The company representative, who was onsite with the inspector was told specifically what he needed to bring and a few days later returned with the inspector and did not have the correct documents. The inspector partially approved the permits and told the company representative what they needed to submit to the city in order to close and approve the permits. This was on 1/30/25 and since then no resolution has been made. The city inspector tried to reach out to the company to resolve this and got no answer. I have called multiple time getting a voicemail box to someone or a call center operator, who takes down my information. I even have the number for the person handling the companies permits and all I ever get is a voicemail box that I leave a message on and never get called back. The one time, I was able to finally speak to someone named ****, who said they were going to resolve the issue got nowhere and now nearly 3 months have passed and no callbacks, feedback on the status, or even attempt to submit the required documents to the city has occurred. I am paying for the window and door, but believe the company is in breach of contract, since they did not pass inspection. They have the worst horrible service, and I don't know how they have an A + rating when there are so many complaints on ****** and other sites. Never ever will I work with them.

  

  Business Response

  Date: 04/01/2025

  We are working towards a resolution and can take up to two weeks for it to be completed. 

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23122363
  
  I am rejecting this response because: I was previosly told the same thing and another month had past since. I will believe it when the permits pass inspection. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 04/03/2025

    Our Customer Relationship Manager spoke with the customer and provided the time frame for the permit.

  At this time, we are waiting on the permit to be processed through the city.

  The manager provided the customer with their direct phone number and advised that they would follow up with them by the end of next week to provide an update.

  
  

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company to replace my ordinary windows with impact windows. They contracted to attain all permits, replace the windows, get the permits inspected and approved and then finish the installation by sealing the inside.. all of this.. Four plus years ago.. and today they are still not completed. The inspections have not been done, the window installations are not complete on the inside. They give me the run-around when I talk to them. Theyve made zero effort to complete the job and DEMANDED all money up front. Now Im trying to sell my house and Im running into the problem of un-approved windows.

  

  Business Response

  Date: 02/24/2025

  The job was completed in its entirety as contracted on 12/2/2020. Our local management team has been in contact with the customer as of 2/24/2025 and is working to have a final inspection scheduled with a third party as the customer has moved out of state. 

  

  Business Response

  Date: 02/26/2025

  We have an inspection scheduled on 3/6/2025 with arrival between 9:30am-10am.

  Customer Answer

  Date: 02/26/2025

  This is not the first time *** complained about this company. The last time I complained they opened a new permit and sent someone out to the house. They told me that all that was needed was to send the engineering drawings to the city to get the permit approved and closed. Then as soon as I responded to the BBB on their response, as youre asking me to do now, everything halted. Im hopeful but not foolish. I believe that asking a consumer to give approval of a companys response before the issue has been resolved is unfair. A company can perform a couple of empty gestures long enough to get a customer to say theyre satisfied and then cease all actions. What youre doing doesnt help consumers. 

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Storm Tight company was brought out and the lifetime warranty that the original company offer the new company wants to charge. They said when they brought the company, they didn't buy the warranty which I don't understand. I receive no notice, and they said they couldn't contact people. Now I have a problem with one the windows they want to charge a service charge and that's not in the original packet when I brought the windows. I have attached a copy of the warranty stating that its free of charge

  

  Business Response

  Date: 02/14/2025

  Service fees are applicable after the first year. This was installed in 2015. Miracle Windows is willing and able to service however customer needs to pay the service fees for the services they are requesting. 

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22933573
  
  I am rejecting this response because:
  No were on my lifetime warranty papers state there will be a service charge of $125.00.  Please show me where it states anything after one year on the attachment there will be a service charge. I will upload contract also and will be going to the news media.

  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22933573
  
  I am rejecting this response because:
  No were on my lifetime warranty papers state there will be a service charge of $125.00.  Please show me where it states anything after one year on the attachment there will be a service charge. I will upload contract also and will be going to the news media.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 02/20/2025

  Our Customer Relationship Ops Manager has attempted to call the customer at the number we have on file on 2/20/25. The number is coming back as disconnected. The manager has sent the customer an email to the address on file as an alternate method of contact and is awaiting the customer's response so that this matter can be discussed further. 

  Customer Answer

  Date: 02/21/2025

  I have given my new contact information number when I call for service. Also, I have emailed the **************** Relation person ***** ***** and I'm still not satisfied with their response.

  I will be looking into some legal advice as how can they purchase the company keep the company name and don't want to honor all I paid for with the former company. 

  Customer Answer

  Date: 02/21/2025

  I have given my new contact information number when I call for service. Also, I have emailed the **************** Relation person ***** ***** and I'm still not satisfied with their response.

  I will be looking into some legal advice as how can they purchase the company keep the company name and don't want to honor all I paid for with the former company. 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22933573
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of the sliding doors, that has been installed for some time, has stopped locking. I contacted Storm Tight directly on 01/28/25 to request someone to fix it. They stated someone would contact me which no one did. I called the next day, and they stated that there were no notes stating that the call had occurred or that someone was contacted. Leaf Home contacted me and then a manager ***** from Storm Tight contacted me on the 30th. *** stated someone would go and fix the door on the 4th at 9:30am. The day and time came however, no one contacted me. I had to call *** who apologized as there was a priority inspection. It was rescheduled for the next day at the same time. The day and time came however, no one arrived. I called and texted *** and he did not respond. I contacted Leaf Home to explain the situation. They stated they would send another message and had to allow for 72 hours. Friday the 7th of February, I contacted them again that no one has contacted me. They said they would send a message to the service department. I explained that a similar situation has occurred in the past and asked what I am to do in order to avoid this situation from being extended. They said that all they can do is to keep sending messages.

  

  Business Response

  Date: 02/12/2025

  Service was completed on 2/11/2025. 

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May ******* we signed with Storm Tight Windows to replace all windows and doors in our home. We gave them a deposit of $4000 and signed to finance the remaining $31,000. We were told 8-12 weeks to install. They finally came out September 19th to install. They installed all windows and finished the outside but could not finish the inside as they said the work had to be inspected before they could complete the inside. At that time they did not have the sliding glass doors as they stated they came in broken and would take an additional 4 weeks to arrive. In addition to this, the two entry doors were ordered with the wrong swing so could not be used and they had to reorder those as well. They also had to reorder the front windows and the master bath window as the ones brought did not have the grates in them. We were then told 6 weeks. It has been well over 6 weeks and we have had no communication from them. They will not return any calls. The finance company calls us weekly wanting to know if the job is complete so they can issue payment and we keep telling them No. this has been a frustrating issue and we still have stickers and wrap on all windows as they still have not completed this job. Still no doors and again they will not call us back. The total cost of this job is approximately $35,000.

  

  Business Response

  Date: 12/18/2024

  Our Installation Manager contacted the customer by phone today 12/18/2024 and advised the customer that the materials needed have been ordered and are expected to arrive in early February. The manager also provided their direct contact information to the customer to ensure that they have a way to reach out for any further questions or concerns regarding this matter.

  Customer Answer

  Date: 12/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  We are hopeful they will complete this work in February 2025 as stated. If not, we will take further action. 
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22655691
  
  I am rejecting this response because:
  Storm tight windows stated they would complete the job in February 2025 but are refusing to reply to our phone calls.
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 03/05/2025

  Service is scheduled for 3/20/2025 with arrival between 10am-11:30am and can take up to two days.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of contract July ******* Storm Tight Windows Two Bathroom impact windows to replace standard glass block windows I gave them ******* deposit October ******* the windows were installed I had to pay them the balance before the job would commence They damaged the two window ***** and needed to be replaced Also one tile which needs to be replaced. I have the tile The side wall need to be repaired and painted I have the paint There is a hole that needs to be caulked Tuesday after numerous phone calls and texts they made an appointment never showed no phone call Today they made an appointment the contactor sent his worker who didn't speak English They didn't have the ***** in the warehouse so they went to buy them at Floor Decor The ***** were not even close camel. I have standard ***** The contactor didn't know anything about the other repairs Never did tile work they never told him about the wall or the hole. or the tile replace. Why so many lies They tell me he would be here in the morning either no show or afternoon No one seems to listen they are so busy and can't talk They failed the inspection because the stickers on the impact window did not match the paperwork When they left I found a [packet on my table with my name opened it and it had another persons information in the same packet . I called and he told me to hold it of course I said no and he picked it up very careless Here I am back to square one they said it would take two weeks for a second inspection here it is the third week I was told they called the city and they are back logged. No longer trusting them I called the city with my permit number and found out they never applied for a second inspection This should have been completed. Another lie seem to be getting no where phone calls are not returned too busy. Now they are running a two for one sale and I can't even close this four months from date of contract I want to get this resolved to my satisfaction without all the lies t

  Customer Answer

  Date: 11/14/2024

  Yes I contacted *** and made an agreement with them that they will do most of the repairs except the tile they must find someone that can do that and also file a second inspection once the repair work is completed

  They agreed to do this no later than Tuesday November 19, 2024 as they must make appointment with contractor.

  How do I contact you if I can resolve this without taking further action with bbb

  thank you

  

  Business Response

  Date: 11/18/2024

  Service was completed on 11/18/2024 to customer's satisfaction. 

  Customer Answer

  Date: 11/18/2024

  The contractor came over today and completed everything.  It looks beautiful I did call **** and left message thanking him. I spoke with ***** to thank him.  I am now waiting for the final inspection and the paper work informing of passing the inspection.  A copy of the closed permit for my records. The tile if it can be replaced if not I will have to live with it.

  Thank you BBB.

   

   

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid this business to install storm tight windows and doors on our home with the promise of a "true lifetime warranty". The nature of this dispute is that for months we have attempted to contact the business about a malfunctioning door lock which they have promised to fix after a poor installation. The door no longer operates effectively, locking us outside and inside of our home. What started as an inconvenience has progressed into a safety hazard. In the case of a fire, medical emergency or natural disaster our family members and emergency responders would not be able to effectively enter or exit the home, endangering our lives. The company is not taking the issue seriously or attempting in good faith to resolve the matter.

  

  Business Response

  Date: 11/15/2024

  We are unable to locate customer in our system with the information provided.  Please have customer provide job address and phone number provided at time of sale or a copy of the contract. 

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22556070
  

  The address is **************************************. The name under the contract is ******** ********- ******* or **** *******. Phone numbers ************ and ************
  
  Sincerely,
  
  Jordan Dienstag

  

  Business Response

  Date: 11/25/2024

  Service was completed on 11/14/2024. The door is operable Our Installation Manager has been in touch with the manufacturer to get the part that is needed to fully resolve the concerns with the door and waiting to hear back so that we can schedule an additional service to replace the part in question. 

  Customer Answer

  Date: 12/16/2024

  Pardon the delayed response, 

  Stormtites' statement is not true. A service person came to our house on 11/14/2024 but no actual service was completed. The door is NOT operable, and we have NOT received any follow-up in regard to additional services to replace the part in question. This issue is ongoing for four months now, and Stormtite is not answering any calls. 

  

  Business Response

  Date: 12/26/2024

  Our Customer Relationship Manager is working diligently with the local management team and the manufacturer to obtain an update on the 3-point lock that is needed to rectify the concern with the shower door. Our local management team followed up with the manufacturer on 11/20, 11/25 and 12/23. To date, we are still awaiting a response from the manufacturer. Our Customer Relationship Manager sent the customer an email with a detailed update on the steps we are taking to get this resolved for the customer and the manager also provided their direct contact information so that we can have an open line of communication on any updates as they become available. 

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows purchased and installed in 2018. ******** warranty for the original purchaser, transferable. I, the original purchaser and still owner, call for warranty service for broken and fracturing plastic window returns preventing the windows from being able to be opened. I am advised that Stormtight became a subsidiary of Leaf Home in 2020 and did not transfer the warranties, so now Stormtight, which is still operating and still offering the same warranty, believes it unilaterally voided the warranty. The current website and warranty guarantees claim to be providing warranties. This is demonstrably false if they can remain in business with no presentable changes as part of a merger/acquisition, continue to provide the same services in the same area and same branding, and void all warranties on their failing products. I would like the warranty reinstated, just like they continue to offer. I would like the existing failing windows repaired under the as-contracted lifetime warranty service agreement. Otherwise, I would expect the entity continuing to present itself as Stormtight to be pursued for falsely advertising both previously and ongoing that their products are covered by any effective warranty.

  

  Business Response

  Date: 11/19/2024

  Service is scheduled for 11/19/2024 with arrival between 11am-12pm. 

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********