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Business Profile

Impact Windows

Storm Tight Windows
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract 12/12/2020 gave $1000.00 deposit Windows arrived on or about 1 -15th of June 2021. Permit issued by ********************** on 6/30/21 @8:40 am.Day of installation it was determined after removing the living room windows that the estimator had measured the opening wrong and the windows would not fit properly. The installers then instead of stopping and ordering the proper size windows attempted to conceal and close gap by double bucking. They immediately framed in and put caulk and molding straps to cover.When removing windows from 3 bedrooms the installers ran into same issues. Estimator ordered wrong size windows but again they installed anyway and had to frame out inside and place alot of cement and caulk on outside to seal the gap.2 sliding glass doors installed. Doors were 2 1/2 inches higher than old doors and a hazard for tripping. My wife handicap in wheel chair and this now becomes hazard for her to escape should there be a fire in house.Stormtight manager came and said per code doors were installed properly. I myself called ************** building **** and Inspector ********************* came to my house.He was provided the building permit with attached windows and doors product identification and installation requirements. He visually inspected the living room window installation and the sliding doors and found poor workmanship and improper installation and issued a red tag for the job.Several months passed and stormtight ordered new sliders as one set was installed wrong and had improper holes drilled by installers and the door jam was wrongfully cut out both wood and concrete header by inexperienced installers mistakes quoted by inspector.The entrance door and sliders were all removed and the doors were lowered to the lowest elevation but still are 1" above floor level. Inspector returned and redtagged permit again.Inspector required either order proper windows for living room or provide an engineer letter to comply.Sliders wrong???

    Business Response

    Date: 09/27/2022

    Storm Tight is working with the city inspector to schedule a walkthrough.

Storm Tight Windows is BBB Accredited.

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