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Business Profile

Mobile Phone Service

Metro By T Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 13th, I was looking to purchase a new phone through my carrier Metro PCS. The nearest location using my zip code of ***** was *******************************************************************************************************. When I arrived there, there was NO open business there accoring to their website listed! it was a PLASTERED windowed Metro PCS advertisement display with a DEAD lock on the handle as in they shut down PERMANENTLY! This is called FALSE ADVERTISEMENT! Also, after going through 3 or 4 agents and a supervisor, I somehow LOST my connection and had to find another store. By this time NONE were open & I had to do a no-show for work as I had NO PHONE CONNECTION which is needed to clock in or let supervisor know what was the issue! This is UNACCEPTABLE CUSTOMER SERVICE!!

    Business Response

    Date: 06/11/2025

    Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced on April 13th.
    We would like to clarify that our stores are independently owned and operated by authorized retailers. This means each location is individually managed, and unfortunately, we do not have direct oversight of the store at *************************************** We recommend that you contact the store operator directly to share your experience and concerns. We do not own this location.
    Additionally, since this issue involves store listings and customer service at a broader level, we strongly encourage you to also submit your feedback directly to a corporate store. They are responsible for the accuracy of store listings on the website and can address concerns that extend beyond individual retailers like us.

    Customer Answer

    Date: 06/11/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I will try to  contact the corporate office directly. 
    Sincerely,

    ***** ***********

  • Initial Complaint

    Date:03/26/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they give my money Back for ********** Fee and I call so money times

    Business Response

    Date: 04/28/2025

    Hello, 

    We looked into the compaint and we are not aware of any customer named ******* ******, we do not see any invoice with the amount in question. The phone number that is on the letter is a New York area code and we are located in *******. When looking in our system we see that he called a call center to create his account. I am assuming that the customer called ********************** By ***********************'s customer service to get something done on his account and probably used the nearest address to file the complaint. We are a dealer and not a corporate store. I hope this clears this complaint up. 

    Thank you. 

Metro By T Mobile is NOT a BBB Accredited Business.

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