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Business Profile

Vacation Timeshare

My Points Unlimited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Timeshare.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was promised if I paid a sum of 2394 on 2/20/24.. they would rent out my weeks from my wyndham time share and I would make a profit when they were rented out. I only received a handful of rental request which are never available to be rented. They paused my contract without me knowing stating because I didn't respond to an email. When I called at end of 12 months to get my money back they stated my account was paused. They restarted it again and should be at my 12 months at this point to get my refund but can't ever get someone on the phone. They always state all lines are taken and someone will call back but never hear from them. Really needing my money back bc I have waited well over 12 months that they agreed to return money.

    Business Response

    Date: 07/10/2025

    I do apologize for the inconvenience. We will have someone reach out to you to discuss your account. If you have any questions before that, feel free to give us a call.                       

  • Initial Complaint

    Date:06/05/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid Points Unlimited to market my rental property for 180 days and an additional 180 day if no sale occurred in the 1st 180 days. I did not receive what was promised and they have refuse to refund me my money. I have been calling endlessly and all I keep getting is someone will call me back but never did. I send a letter to ****************************************************** for a refund still no response to date

    Business Response

    Date: 06/17/2025

    After reviewing your account, I do see that we have contacted you on 5/29/2025, and we did reach your voicemail. We will set a callback for someone in customer service to give you a call as soon as possible. 

    Customer Answer

    Date: 06/17/2025

     
    Complaint: 23428631

    I am rejecting this response from Points Unlimited because:
    The information the business send BBB is a blatan Lie. They have not called me since I have been reaching out to them from around March of 2025. All I get is we will relay your message to the team. I called again on 6/17/25 their customer service # ************** and spoke with a Sparkle and ask for a refund and she said all she can do is to relay the message to the Points unlimited team. 

    Sincerely,

    ****** *******

    Business Response

    Date: 06/19/2025

    We last contacted you on the date above, and we were not able to reach you. I do see it is noted on your account to give you a call, and someone will be reaching out to you within management to do so. We appreciate your patience.            

    Customer Answer

    Date: 06/23/2025

     
    Complaint: 23428631

    I am rejecting this response because Points Unlimited has never called me back as their receptionist and over flow office claims. All I want is my refund for service not rendered as promise and until I receive my check and it clear the bank am not satisfied.
     
    Sincerely,

    ****** *******

    Business Response

    Date: 07/10/2025

    I do understand your concern and we are taking the time to review the account and we will follow up with you. If you have any questions you can give us a call within customer service. We look forward to speaking with you to address your concerns.         

    Customer Answer

    Date: 07/16/2025

    Disappointed that my complaint against Points Unlimited has been closed without my refund of $2,394. Totally disappointed in BBB. A warning to potential customers ********************************************* is a deceiver, thief, and my wish is that they get a taste of their own medicine. 

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company promises to sell time share property that I was due. I paided them ******* to do so. They gave me a return date of 30 to 90 days to see results. And a one year money back. Well as of April 20 2025 it has been one year. Now when I call no one answers no one returns my calls. I tried talking to them when they did answer about the issue back in January 2025. Now may 2 2025. I have been calling for weeks I order to try and get my money back but they have not answered or returned any calls

    Business Response

    Date: 05/05/2025

    I do understand the concern, and we do apologize for any inconvenience. We will review the account and have someone from upper management follow up with you. 

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Points Unlimited called me on 1/17/2024 to get me *** sell my points for my time share. I paid $300 for 6 points with the promise that people were waiting as we spoke. I received several requests which I returned, and they decided after that they didnt want it. I spoke to ***** **** on a private number that no longer exist. Every time I call now they put me on hold for 15 minutes then come back and say very busy with other customers. NEVER CALL BACK. This is the info I kept.6 weeks available to rent Rent a maximum of 8 per year ***** hundred per week $399 per week activation fee Points Unlimited ************** ***** **** ext. 333 ************** at his desk $1800 paid to Owners rental program 1/22/2024 800-427-1023

    Business Response

    Date: 03/13/2025

    After reviewing your account I do see that we did send out an offer to the account that was not responded to. We do need a response to move forward with the booking process. We will notate the account to ensure you receive a callback from a representative.

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 2/19/24 *********** offered to assist with selling time share options in exchange money was given to them. They requested to have at least 6 months before requesting a refund. I gave them more than 6 months and they did not sell any time. I requested a refund and they ignored me. I called on 2/7/25. They put me on hold for hours. Requested a call back and no one ever called back.

    Business Response

    Date: 02/11/2025

    I do see that we did send out your first offer on 5/2/2024 we never got a response from you in regards to accepting the offer. We sent out a second offer on 06/12/2024 and still no response in regards to the offer. We do want to make sure you are receiving emails and we will set a callback for customer service to reach out to you directly. We also sent out a test email to verify you are receiving our emails. 

  • Initial Complaint

    Date:01/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back on April 16, 2024, I was contacted by Points Unlimited and told that for $2394, they could sell my six weeks that I have through *** for a minimum of $1600 per week. I hesitated and even told the man I would need to speak to my husband before committing. He went on to pursuade me to do it anyway. He said it would take 180 days until receiving offers. Once I did receive an "offer", I followed the directions and there was nothing on the *** page that where the email with the offer instruct that I go. When I called ***, they informed me that they are not affiliated with Points Unlimited and that they had received multiple calls about this program and that it is fraudulant. Points Unlimited refuses to refund the $2394 because I signed saying I had 10 days to resend the offer. Well, if I wouldn't get an offer for *********************************************************** 10 days. I want my money back, as well as the interest that has accured on my credit card.

    Business Response

    Date: 01/31/2025

    After reviewing your account I do see that we have sent out offers to your account which none of them have been accepted or responded to on your behalf. We did reach out to you via email as well as left voicemails to ensure you received them. We are working to get the account resolved as of right now and ask that you communicate with customer service with any concerns. 

    Customer Answer

    Date: 01/31/2025

     
    Complaint: 22858756

    I am rejecting this response because I tried to accept the offers, but when I went to the website the emails told me to go to, there was nothing there.  When I called for assistance, they told me I had to contact *** and when I contacted *** and got into the website, there were no offers there.  

    Sincerely,

    **** ******

    Business Response

    Date: 02/17/2025

    We have set a callback for customer service to reach out to you to assist you in the process and walk you through it to resolve any issues or concerns you are having. Please allow ***** hours for someone to reach out. If you would like to speak with someone immediately please use the toll free customer service department phone number to speak with an agent.

    Customer Answer

    Date: 02/27/2025

     
    Complaint: 22858756

    I am rejecting this response because:  I have not been contacted by their customer service.

    Sincerely,

    **** ******

    Business Response

    Date: 03/13/2025

    After reviewing your account it does look like customer service did reach out in regards to your account and we received a voicemail. We will reset a callback for your account to ensure someone does reach out. If you would like to reach out to confirm the contact information we have on file please feel free to do so.

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been scammed out of thousands of dollars no one returns phone calls and keep giving me the run around was told that I was receiving a check on the 6th of this month and haven't received anything and now they won't answer or return my calls I have ask for refund multiple times and gets no where

    Business Response

    Date: 12/23/2024

    After reviewing the account it looks like we did speak with you on the 17th of December and we did explain that accounting would be following up with you but due to the holidays there may be a bit of a delay. We do appreciate you patients and want to assure you a representative will be reaching out to you soon.

    Customer Answer

    Date: 01/07/2025

    These people  are real crooks I have  been  dealing with this  since April of 2024 almost a year  they do not return  my calls always some one will call you back in 24 to 48 hours  now they  won't even answer  my calls  something needs to be done times are to hard for people to  be scamming points unlimited are lying to people  took my ******* and haven't  received nothing in return when  was told  I will receive something in 180 days  it has been almost doubled that

    Customer Answer

    Date: 01/23/2025

    These people  are real crooks I have  been  dealing with this  since April of 2024 almost a year  they do not return  my calls always some one will call you back in 24 to 48 hours  now they  won't even answer  my calls  something needs to be done times are to hard for people to  be scamming points unlimited are lying to people  took my ******* and haven't  received nothing in return when  was told  I will receive something in 180 days  it has been almost doubled that

    Business Response

    Date: 01/24/2025

    Hello,
    I did go ahead and review the account and see that we did get an offer over as well as speak with you on 01/17/2025. I also see with the last email we did inform you that due to holidays that we are catching up on all call backs. I understand your concerns and will make sure we have a manager reaching out to you early next week as we are closed over the weekend.                   

  • Initial Complaint

    Date:12/01/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive reached out to my points so May times and Im just tired . I owed for purchasing 4 bags of on two occasions for the purchase of Mothers frosted cookies ! It has just fell on deaf ears . So this is my next resort

    Business Response

    Date: 12/04/2024

    We are not able to pull up any account with the information you have provided. We also do not sell any sort of food products. We are a rental company. 

  • Initial Complaint

    Date:10/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since August 2024 I have not been able to redeem points I earned. They have an incorrect mobile# listed for me and I am unable to correct it. I have tried to contact them over 50 times--no response.

    Business Response

    Date: 10/22/2024

    We understand your concerns. We have searched using all the information provided (name, number, email and address) but are unable to locate an account. Please email us at ********************************** with a copy of your signed contract so we can locate the account and address this matter promptly. 

    Customer Answer

    Date: 10/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:10/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Not long after buying my timeshare with **************** in **********, ********* I was contacted by points unlimited. This was unsolicited by myself. They contacted me.. points unlimited stated they could sell or rent my unused weeks through my timeshare. I would have to pay is a marketing fee of $1800. They stated I could cancel within 10 day. In two weeks I will be approaching my 180 days of marketing with points unlimited. Within this 180 days I may have received four offers for rentals, which turned out to be not available, one was available but then was canceled by points unlimited or their client. I called them two weeks ago with my concerns and they stated they would get on it. I have not received any word from them since. I truly believe this is all a marketing scam to take your money you get nothing in return , I am Filing a complaint and I will be contacting points unlimited on November 1 when my 180 days expires seeking a refund, but I bet they will have some excuse. Do not fall for this you will not get anything in return. Its a marketing scam and I intend to seek legal action if I do not get my refund after November 1.

    Business Response

    Date: 10/22/2024

    We understand your concerns. Upon review offers have continuously been submitted in regards to the account. The latest offer unfortunately had no availability at or around the area. We have noted the account to review for offers in higher populated areas and are working diligently on more offers. We will follow up with an update. 

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