Complaints

This profile includes complaints for Stanton Optical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stanton Optical

  1615 S Congress Ave Ste 105 Delray Beach, FL 33445-6326

• 

  Stanton Optical

  1990 N Military Trl STE A West Palm Beach, FL 33409-4501

• 

  Stanton Optical

  13529 Beach Blvd Ste 102-103 Jacksonville, FL 32224-0288

• 

  Stanton Optical

  6868 Abercorn St Savannah, GA 31405-5835

• 

  Stanton Optical

  1139 Woodruff Road Suite A Greenville, SC 29607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Stanton Optical for a Vision Exam on 4/30/25, vision exam was with ************** and ****************************************** ************* that is in the same business as Stanton. Eye check was completed, was told before and after by Stanton staff, that the eye exam itself (since they do not accept Eyemed Vision insurance) I would get a discount on eye exam and the cost would be $50.00 for exam. I was charged $115.00 for the exam itself, not the $50.00 as told it would be. I know my optical insurance would cover one pair of glassed (Frames, lenses, etc) I wanted to ustilize my optical benefits elesewhere, But did purchase out of pocket for prescription sunglasses. I was charged $115.00 for exam, not $50.00. Also got the prescription, so I could utilize my eye benefits on glasses elsewhere.I went to a ******* vision center to choose glasses, turned out ALL vision centers is now mandated that pateints eye prescription have thier address on the prescription for them to verify patients address to insurance informaiton, that all vision places require that. I, along with another patient could not get glasses, that day due to Stanton and doctor not putting address. Vision center called stanton, two hours before they closed. They said they'd send it the next day on 5/6/25. Leaving us without being bale to get glasses. Nothing was sent I called stanton 5/6/25 and customer service transfered call to ******************** Manager *****. Explained need prescription w address. He was rude, would not let me explain what was needed, he said that was outside of his job responsibilities, and He hung up on me, I called back. He said he'd talk to docotor, but not his responsiibility. How are patients supposed to get glasses and use benefits if they will not do what is needed? Just because Stanton does not take my insurance does not mean I cant get glasses elsewhere. Stanton customer service will not help, ********************** themselves wont help, how am I to get glasses or doctors info for their doctor?.

  Business Response

  Date: 05/07/2025

  Please accept our sincere apologies for the negative experience you encountered during your visit to our Stanton Optical location on April 30, 2025. We have reviewed your complaint submitted and we are concerned to hear about the issues you faced regarding the cost of your vision exam and the difficulties in obtaining your complete prescription.
  We regret to learn of the discrepancy between the quoted price of $50.00 for your vision exam by our staff and the $115.00 you were charged. We are currently reviewing this discrepancy internally to understand why this miscommunication occurred and will take appropriate steps to address it within

  Customer Answer

  Date: 05/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

  Customer Answer

  Date: 05/08/2025

  I appreciate Stanton looking into the price difference of what was told, to what was billed and paid. Also, ***** the manager, horrible customer service needs to be addressed. I called customer service, was transferred to *****. He would not listen as to what was needed- my address on the prescription. He would not let me tell what was needed. He was rude, told me that is not his job to do. That I needed to call customer service, he would not let me tell him that is whom transferred me to him. I asked how are patients supposed to get the glasses they need, and be able to utilize their optical benefits, if they nor the doctors could put the address on the prescription for patients to get glasses elsewhere, and utilize their optical benefits since they do not take ***************** I pay for my benefits, I should be able to utilize them. I was upset, because he kept saying its not his job, he would not let me explain what was needed, and he hung up on me. I called back, it is sad his customer service skills and communication skills are way off. Patients should not get the run around, patients should be able to advocate and be listen to. I asked him for the doctors office that is attached to stanton's number, ***** would not even give that information. 

  Customer Answer

  Date: 05/08/2025

  How can this be marked resolved, when it is not resolved? They are looking into the price dispute, and customer service. Nothing has been agreed upon or officially resolved? How can this be closed? Makes no sense. Big issue's here for the BBB to close the case.

  Customer Answer

  Date: 05/08/2025

  This was closed, it should not have been closed, it was not resolved! They are looking into the payment descrepency, meaning it was not resolved! Plus the customer service is horrible, and that was not addressed either! How can this business treat customer horribly, not hold up their end of the things, and you close this before it was ever resolved. Just then looking into the issue does not mean it is resolved. 

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/23/25 Stanton Optical has advertised that they have same day glasses. The most important thing in making my decision to go there. Almost 2 weeks later and still no glasses. False advertisement. I have screenshot from their website that say 30 minute glasses. And walk in get an exam and walk out with glasses

  Business Response

  Date: 05/07/2025

  Hello Mr. ******************** style="font-size: 0.875rem;">

  We're truly sorry for the frustration this delay has caused. We understand how important it was for you to receive your glasses the same day, especially given the expectations set by our advertisement.
  Please know that this is not the experience we aim to provide, and we sincerely apologize for the inconvenience. Were currently reviewing your case and will be reaching out to you shortly with an update and resolution.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two pairs of glasses in January 2025 and went to pick them up in late January 2025. When I picked them up neither pair was as I ordered, I refused the glasses. Stanton Optical refunded the amount I paid promptly. My insurance (VSP) sent a check to Stanton in early February. To date, VSP has not received the $130.00 they paid Stanton Optical. I have contacted Stanton Optical and spoken with several different people. They all tell me they need 48 hours to research. No one ever calls me back. Until they return the $130.00 I cannot get my benefit restored so I can get new glasses. I'm hoping you will be able to help me.

  Business Response

  Date: 04/25/2025

  We truly apologize for the delays and the frustration this situation has caused you. We want to confirm that weve sent a detailed email to you with documentation to help move things forward with VSP. This includes copies of the checks that were issuedone originally sent on 02/14, which was not cashed by VSP, and a second replacement check that was issued on 04/23.
  The tracking number for the new check is **********************, and you can use this to monitor its status. We also gave you a call to make sure you received the email and could access the information. We're glad we were able to connect and appreciate your willingness to follow up with VSP on your end as well.
  Please dont hesitate to reach out if you need anything elsewere here to support you until this is fully resolved.

• Initial Complaint

  Date:04/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered eye glasses from Stanton Optical (formerly eyetx optical/ office no. 1147 ) on 3-27-2025 (order number ********) and had not received them by today 4-24-2025. I drove to the office to inquire where they are. It turns out they have been there for several weeks sitting on a shelf. Anyway, at this point they said it just came in today and disappeared into the office and came out with the glasses and a notation I was notified minutes earlier by my cell and a email. That would not be possible because my cell was in my pocket and the email was time dated at the time I was sitting there. My problem is I don't feel confident to use them again (my optometrist of three decades sold his practice to Stanton but still works there) until the office manager/staff receive additional training on how to run a professional practice.

  Business Response

  Date: 04/25/2025

  We sincerely apologize for the experience you had and appreciate you taking the time to share your feedback. We understand how frustrating it must have been to discover that your glasses had been ready for some time without proper notification, and we regret the confusion that occurred during your visit. A team member will be reaching out soon. 

  Business Response

  Date: 04/25/2025

  We're very sorry to hear about your recent experience, and we truly understand how frustrating it must have been for you. However, we kindly want to clarify that our records show your last visit with Stanton Optical was back in 2020, and we are not affiliated with EyeTx Optical. It's possible there was some confusion due to changes in location or business names in your area, but we want to make sure you're assisted by the correct provider.
  If there's ever anything we can help with regarding your past visit with us, feel free to reach outwere here to help. Thank you for bringing this to our attention, and we hope your current concerns are resolved quickly with the appropriate office.

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company involved was Acuity Optical ... I apologize.  I have actually used your store on I35 and found it to be top notch in all regards.  
  
  Sincerely,
  
  J ****** ******

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I CALLED STANTON OPTICAL AT LEAST 3 TIMES BEFORE MY APPOINTMENT ON APRIL 15, 2025 AT 1:30PM TO VERIFY THAT MY UNITED HEALTHCARE DUAL COMPLETE ************* IS ACCEPTED THERE. I WAS TOLD ***. I HAVE SCREENSHOTS OF MY PHONE CALL LOG UPLOADED. I AM A SENIOR AND I HAD TO PAY FOR TRANSPORTATION TO THAT APPOINTMENT EVEN THOUGH IT WAS $5 WHICH IS NOTHING TO SOME PEOPLE BUT IT IS SOMETHING TO ME.

  Business Response

  Date: 04/25/2025

  We sincerely apologize for the experience you had and the confusion surrounding your insurance coverage. We understand how important it is to receive clear and accurate informationespecially when it comes to healthcare and transportation arrangements.
  We regret any inconvenience this situation caused you and appreciate you bringing it to our attention. Your feedback has been shared with our team for review, and we will continue working to improve communication and accuracy moving forward.

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I went to Stanton optical at *************************************************, to order two pair of glasses cost $79 and get them at the same day as their promise on our local TV stations, such as Fox8 ,W12 etc, but ended up spending $185 and waited for almost 2 weeks, and got the glasses with incorrect prescription, and after more than 10 days wearing their glasses, my eyes are foggy and watery.I just want to get fully refunded, so I can afford to go to an eye doctor to get a right prescription , and get a new pair of glasses somewhere else.Thanks for your time and consideration.Sincerely ,******* ***

  Business Response

  Date: 04/24/2025

  We sincerely apologize for the poor experience at our ************* location. We regret the issues with the same-day promise, the increased cost, and especially the incorrect prescription that has caused you discomfort. One of our team members will reach you out as soon as possible. 

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23239074
  
  I am rejecting this response because:

   

  --------- Forwarded message ---------
  From: *** ***** <******************************>
  Date: Mon, Apr 28, 2025 at 9:09 PM
  Subject: accidently pressed the reject button
  To: ************************************** <**************************************>
  

  
  
  

  Dear CeeCee,

  
  

  Thanks for forwarding my complaint to stanton optical!

   I am glad they responded, so far I haven't had any contact with them.

  I do hope they contact  me by email or text me first, because I never answer the unknown phone number.

  I am looking forward to hearing from you  and stanton optical soon!

  
  

  Thank you again!

  
  

  
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 04/30/2025

  Ms. ***,

  We are sorry that we could not accommodate to replace your glasses, and we respect your decision of getting a refund. As you were explained in store, the full refund was issued. Attached is the proof in your receipt. 

  Thank you for your feedback.

   

   

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Yesterday afternoon, the store manager called me, and I went to the store to return the glasses , and got fully refunded without any problem. 

  I am really grateful to BBB for helping solve the problem with the Stanton Optical so smoothly, After I filed the complaint, BBB contacted with me immediately , and told me they were processing my case. Couple of days later I got the apologize from the company, and in two days I got the store manager's call, and got fully refund.I give special  thanks to BBB, especially to CeeCee who is responsible for my case on behalf of BBB.

  Meanwhile, I feel really sorry for the manager and staff who work at the store, because they are so friendly and professional, and the people who made the lens , the frame, and assembly them together, because the glasses are so beautiful and delicate, but the incorrect prescription made everybody's hardworking in vain, because I just could not wear them. I wish the prescription would have had been correct, I would haven't had complained anything about it. I really hope the company improves their eye exam , and make consumers get correct prescription , and I am sure with their great customer service team , the company's business will thrive. I wish them the best.

  I highly recommend BBB to the people who want to purchase any goods or service, especially  the expensive ones or relate to your health. You should go to BBB website first to check the rate and reviews to the business that you are interested in, and compare with them, then choose the best one. That is the ****** that I have learned. I do wish I should have had consulted BBB  as earlier as *********** addition, if you have problem with business ,  go to BBB website ,and  file a complaint, they will try their best to help you out as a family.That is my experience to share with everyone who will read this message.

  Thanks to BBB and BBB's CeeCee again!

  Best wishes:)

  Sincerely
  
  ******* ***

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for a refund for my purchase of $1151.58 from the Manager ***** at Stanton Optical due to they performed 3 eye exams and still did not get my prescription correct and I spent over 8 hrs total at this establishment and she advised me I could not get a refund but I could pay out of pocket for another eye exam elsewhere and they would remake my glasses. When I called corporate they advised they cannot help me that it is the managers decision.

  Business Response

  Date: 04/24/2025

  We sincerely apologize for the inconvenience and frustration this experience has caused. We understand how disappointing it must be to have gone through multiple exams and still not receive a satisfactory result, especially after dedicating so much of your time.
  We appreciate you bringing this to our attention and want to assure you that your feedback is being taken seriously. While the final decisions regarding refunds may vary depending on the circumstances at the store level, we are committed to doing what we can to make things right.
  For further assistance and to explore any additional options that may be available, we kindly ask that you contact our customer service team at your earliest convenience.

  Business Response

  Date: 04/25/2025

  Thank you again for taking the time to speak with us. We're glad to confirm that the matter has been resolved with the support of the store's management team. They followed up with you directly and was able to offer a partial refund equivalent to the cost of your outside prescription, as well as remake your glasses using that updated prescription.

  We truly appreciate your patience throughout this process. We're also happy to know that after our conversation, you felt heard and satisfied with the outcome. Your feedback regarding your experience has been shared with the store leadership so the appropriate coaching can be provided to the team. Please dont hesitate to reach out if theres anything else we can do for you.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Stanton and had an eye exam I paid an extra 80 dollars on top of my usual fee because they claimed Arkansas upcharges.. When I got home to ***** and tried the contact lenses on they were the wrong prescription. I ended up having to get another exam. I contacted the store but they did not respond to me.

  Business Response

  Date: 04/19/2025

  Were truly sorry to hear about your recent experience and the inconvenience youve encountered with your contact lens prescription. We understand how frustrating this must have been, especially after traveling and needing an additional exam.
  We take these concerns seriously and would like the opportunity to assist you further. One of our team members will reach out soon. 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a new customer so when I called to make the appointment for a contact lens fitting and new contacts without insurance I was told it was great timing because they had a special for $149 that included the exam and three months contacts. I verified this on their website after hanging up as well. Then I got there and told the first ****** who I dealt with thats what I was there for. Then when I got to the end of the appointment they set me up with different contacts that didnt qualify. I told them about what I was quoted and they said oh, that was our call center. They asked me if I had insurance and I said I did not bring it with me because I was told I could pay the $149 for everything. So she said let me see what I can do. In the end she charged me $170 and gave me 1 months worth of contacts. I asked for my prescription and they said it wasnt ready yet, so after paying $170 I did not get what they advertised or the prescription I paid for. I paid and left. When I got home and looked at my receipt I realized I had also been signed up for their loyalty program and charged $20 for it without being asked about it beforehand or told they were doing so. They took advantage of the fact that my eyes were messed up from putting contacts in and out and burning and I thought I was signing for my receipt and I was probably signing for the program they snuck in there. So not only was it false advertisement but that is fraud as well. I would like either a refund AND my prescription for contacts and glasses emailed to me (as advertised) or the three months daily prescription contacts mailed to me, a billing adjustment made to my account for $149 that was advertised, and my prescription emailed to me.

  Customer Answer

  Date: 04/11/2025

  I am not able to print the medical release form they submitted so I can allow them to communicate with the BBB regarding the complaint. If they could re-submit the form as an attachment perhaps so I can download and print it then maybe I can print it and fill it out, then submit it and we can move forward with the complaint?

  Business Response

  Date: 04/12/2025

  Thank you for reaching out and letting us know. Were truly sorry for the misalignment between what you were quoted and what occurred during your visit. We do have record of the $149 promotion you were offered, and we apologize that this wasnt honored in-store as expected.
  Well be looking into this further and a member of our team will be reaching out to you directly. We appreciate your patience and the opportunity to make this right

  Business Response

  Date: 04/17/2025

  Weve reached out and left you a message to go over your options regarding your recent visit and the service you received.
  During your initial appointment on 04/08/2025, our team went over the Loyalty Program details with you and explained what your prescription was written for. You were provided a FIT set of contacts to ensure the prescription worked well for you, and we also scheduled a follow-up appointment for 04/25/2025 to address the fit, discuss the prescription, and request a brand change to match the promotion you were originally quoted.

  If you feel confident that the prescription works for you now, we can go ahead and request the brand change and place the order using the promotional offer. While the promotion is typically rebate-based, were happy to honor it in-store for you directly, so you wont need to file anything yourself. We can also mail your contacts to you for added convenience.
  Lastly, your prescription was also sent to you. 

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23186535
  
  I am rejecting this response because:

  The Information they have stated is incorrect. I am fine with switching out the brand and having them honor the promotion and mailing 3 months of DAILY Acuvue contacts to me because I wanted daily contacts not bi-monthly. What I disagree with is the statement that I was asked if I wanted to join the loyalty program AND pay the extra $20 to join it, before being charged. I was told I would get 20% off any contacts and a free eye exam next year after I checked out, but I did not realize it was part of any program yet until I got home and looked at me receipt in more detail and saw I had been charged for a loyalty program and then it made sense. This is where the consumer fraud comes into play and needs to be dealt with. In my case at this point I would accept an adjustment on my account back to the $149 and the contacts I was promised mailed to me, or a full refund, as I will not be returning to your place of business after the treatment I have received and how hard it has been to correct things. Youve lost my trust as a consumer.

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 04/28/2025

  Ms. ********, 

  We apologize for the confusion. We have issued a partial refund of $20 to offset the cost of the Contact lens club and we have already requested the change on the type of contacts in your prescription. We will mail the contacts to your home address as soon as this gets completed by our specialist. Your order will arrive in approximately 7 business days. The refund may take 3-5 business days to show; the timeframe depends on your bank.

  Thank you for your patience. 

  Business Response

  Date: 05/06/2025

  Ms. ********,

  The new order has been successfully processed and will be delivered to your home address. 

  if you have any more questions, please don't hesitate to reach out. 

• Initial Complaint

  Date:04/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in for an eye exam yesterday, April 8th ******************************************************************************************* eyeglasses. I told them neither that I only wanted to pay for the eye exam, they said that wasnt possible that I had to make a purchase that there was no other option . So I then had to make an eyeglasses purchase . I then called customer service and they informed me that that was a lie that I couldve just paid for the eye exam . So I want to cancel my eyeglasses order I paid over ************************************************************************************************************** theyre unable to process my cancellation. I just want my money back and to cancel my order .

  Business Response

  Date: 04/11/2025

  Thank you for bringing this to our attention. We're truly sorry to hear about the confusion and frustration you've experienced during your recent visit. You should never have felt pressured into making a purchase, and we regret any misinformation that was provided.
  Please know that we take your concerns seriously. A member of our team will be reaching out to you shortly to assist you. 

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23183794
  
  I am rejecting this response because:
  I have spoken to multiple customer service representatives, including the supposed manager at the Stanton optical store I visited and other employees at that location before the 24 hr cancellation policy was up . No one was able to help me they kept telling me I would receive a call back I never did . So the next day I called the store again which they then the supposed manager responded with this is the first time Im hearing of this issue Im sorry Im not able to do anything anymore as the 24 hour cancellation policy has passed. Which is really frustrating because I made sure to call before the time was up . Terrible experience and no customer service whatsoever. 
  Sincerely,
  
  ***** ****

  Business Response

  Date: 04/17/2025

  We sincerely apologize for the inconvenience. A refund of $150 on April 14th has been processed back to the credit card used for the original purchase. Please allow ********************************************* your bank account. If you need any further information or assistance, feel free to reach out. Please see receipt attached. 

  Business Response

  Date: 04/26/2025

  We are always happy to assist you. Unfortunately, we haven't been able to find a date that fully meets your needs so far. However, you are more than welcome to visit us at any time that works best for you. If you need any additional information or support, please don't hesitate to reach out. We're here to help!