Business Profile

Roadside Assistance

American Automobile Association

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Automobile Association's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

235 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Broke down just after 7pm yesterday. Called AAA for assistance. They said a truck would be out in 15 minutes. Almost an hour later we called again to see what was going on when the truck no showed. They apologized and said they'd find a driver and get someone out to us. Needless to say we called five times over a period of seven hours and no tow truck ever got to us. AAA said they'd put in for an unattended tow and we took an Uber home. Over 24 hours later and they are still trying to get a tow driver to go get my car. Tow companies in ******* need to be held accountable for this. They cant just agree to a pickup and then drop it because a non AAA call comes in. Stranding someone on the side of the road for hours all so they can make a few extra bucks? That's not right and I want any impound fees nullified because at this point no way it isn't getting towed and taken to impound for being abandoned. What else was I supposed to do? Camp overnight with my car? Spend money I didn't have on a non AAA tow? I cant afford the fees for a single day's impound
Business Response
Date: 03/04/2024
HELLO
ACCORDING TO THE MEMBER'S ADDRESS THEY LIVE IN WA WHICH IS NOT IN OUR JURISDICTION. PLEASE USE AAA.COM TO DETERMINE THE APPROPRIATE AUTO CLUB.
AAA
Initial Complaint
Date:02/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My car needed to be towed on 2/26/2024. Called around 1500 and no response for 2 1/2 hours. I called roadside at 1736 and was told my ticket dropped off because it exceeded the *** so they put a new ticket in. Told tow driver ****** would call me back immediately for ***. I called back at 1800 and on hold and told that it was now *********** that was supposed to call me back. I waited to 1815 and again called. waited for 30 minutes on hold then ****** said that the person did not show for work and the other driver was off now. She had to put another ticket in and start over. Then after 30 minutes, was told City Towing and ********* would be there by 2015 (on hull and going to *******) then to tow my car. I received text stating 90 minute delay. I called back and now demanding why I was getting this run around. Again placed on hold 30 minutes. The call disconnected. I called back and placed on hold again. It is now 2045 before finally the FIRST RESPONSIBLE DRIVER from QNN towing called and said he was leaving and 45 minutes away (his first call I think out of Emporia). I spent 4 hours on the phone to deal with such incompetence. I have paid for a service for 18 years and used their services maybe 3 times. Ridiculous that I had to call this many times and waste my time to have my car towed.
Business Response
Date: 02/27/2024
HELLO
ACCORDING TO THE MEMBER'S ADDRESS THEY LIVE IN VA WHICH ISN'T IN OUR JURIDICTION. PLEASE GO TO AAA.COM TO DETERMINE THE APPROPRIATE AUTO CLUB.
AAA
Initial Complaint
Date:02/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The problem started in 2022. AAA services my ****** Altima replacing the battery with one of theirs. I've been a member since 2005. A Three year warranty new battery great replaced my GMC at NAPA with the same.On 3/19/23, AAA services ****** Altima, replaced their battery again. December of 2023, call AAA about both batteries in ****** and GMC. Told information on batteries in manual when you join and on website. No customer should be expected to remember 19 years ago or continue to read websites. When you purchased the item that's when they should explain their product.December 2022, purchased AAA battery from NAPA. Doesn't say refurbished or not new.12/17/2023, AAA services and Tow's GMC. 12/18/2023, call AAA to service AAA battery. Informed don't service the area. I purchased NEW battery from ********** in *******, *******,on same day. Had to change out battery for purchase. No NAPA in *******, *******. Only way to get reimbursed is to drive to ***********, *******. With battery I had to trade in purchase. Other problem, some NAPA store's are franchise out. Three AAA batteries placed into my vehicles in three years, none making it one year when having a three year warranty. Only one fell under warranty and none was ever told to be refurbished batteries all sold as NEW
Business Response
Date: 03/12/2024
We spoke to ************ on 2/29/24 and advised we would need him to send us the receipts of his non AAA battery purchase, and his AAA battery receipt. We also emailed him the request, so he had the email address to send the required information to. We have yet to receive this and cannot move forward until this information is sent to us.
Customer Answer
Date: 03/12/2024

me
1 message
Message has attachmentsMar 2
No Subject

me
1 message
Message has attachmentsMar 2
No Subject

**********************
1 message
Message has attachmentsMar 2
No Subject

February

***** & ******
1 message
No attachmentFeb 26
Fw: ******* Buildings SEIZED? - SERIOUS Threat!
From: StraightNews.org <**********************> To: ************************ <**********************> Sent: Monday, February 26, 2024 at 11:17:26 AM EST Subject: ******* Buildings SEIZED? - SERIOUS Threat! Big target. Please Read or Unsubscribe ///FEATURED ******* Buildings SEIZED? - SERIOUS Threat! Big target. ///MORE STORIES Credit Giants MERGING - BAD For **********************s?! Read Now Sanctions INCOMING - Effective or DESPERATION?! Read Now ************************************* our committed team brings you the latest in news and current events with no spin. We are dedicated to reporting stories and features that keep you up-to-date on national and world events. When big news happens, we'll be here to report it. Since you value balanced reporting, we work to bring you news stories that are factual, objective, and never swayed by political parties, big business, or special interest groups. We know you value integrity in the news-and so do we. When you receive headlines from ************** we'll never attempt to form your opinions for you. We'll just bring you the news. Straight News ****************************************************** ************ Intended for: *********************** View Online | Unsubscribe Copyright StraightNews.org All Rights Reserved.

***** & ******
1 message
No attachmentFeb 20
Fw: ACTION ALERT: ***** is retreating on EV mandates! Keep the pressure on!
We're winning. After months of hammering Congress and the *** with letters, the ***** Administration quietly announced on Friday that they are dialing back their disastrous electric vehicle mandates. Dear ****, We're winning. After months of hammering Congress and the *** with letters, the ***** Administration quietly announced on Friday that they are dialing back their disastrous electric vehicle mandates. They are in political retreat, so now is the time to press even harder for a Senate vote! Please click here now to demand the Senate pass S.3094/H.R.4468 to STOP ******************* Mandates! Biden's EV mandates are so insane that even a dialed back version could be disastrous and result in sky high prices for internal combustion vehicles, if you can even find one. These are the original ***** mandates, with the red box the percent of all sales that would be mandated EVs by model year: The new version hasn't been released yet but will reportedly relax the numbers before model year 2030 before ratcheting back up to the hit the same 67% in 2032. We cannot afford to let the president issue ANY electric vehicle mandates, and we need to press our advantage on this issue right now. Last year ********************** Commitment activists like you sent thousands of letters to Congress on the **** Act and the House passed it.3 The bill bans ******************* mandates. We need to demand the Senate take it up. Please click here now to demand the Senate pass S.3094/H.R.4468 to STOP ******************* Mandates! ***** is on the run on this issue. Let's demand the Senate allow a vote. Thanks for all you do, ********************* ********** ********************** Commitment PAID FOR BY AMERICAN COMMITMENT, ************************************************************************, ********************************************. This email was sent to *****************. To remove yourself from this list, click here. 1. *********, ****** ***** Administration Is Said to Slow Early Stage of Shift to Electric Cars. The New *********** February 17, 2024. ********************************

Chricel Pace
1 message
No attachmentFeb 20
Re: [EXTERNAL] Re: *************
10/4 on that Your completely correct. Thank You again ??

**********************
1 message
No attachmentFeb 19
Fw: Your return for Brownells order (order #: **********)
Order #: ********** We received your return request. Hi *****************, Thank you for shopping at Brownells. Heres a prepaid shipping label you can use to mail your return. Be sure to include the packing slip attached to your shipping label. Your Selected Location ******** ************************************************ Open location on ****** Maps Once your package ships, you can track its progress. PRINT SHIPPING LABEL TRACK YOUR RETURN RETURN DETAILS WALTHER PPS M2 9MM 8-ROUND MAGAZINE Quantity: 1 Return Reason: Other $31.49 Return Method: Drop off at **** FREE Estimated Refund* $31.49 Need help with your return? Feel free to contact us directly. *This is an estimate. Actual refund amount is subject to applied discounts, tax, shipping costs, and item condition. Privacy Policy

*************************
1 message
No attachmentFeb 15
Fw: Your ******************* order is now complete
Hi Chricel, Thank you for contacting me. Here is the email I received today. Sincerely, ************

Delete
Archive
Move to
Mark unread
**************************: Re: *** Complaint ID: *****

me
ToGriffin, T. Mon'e M.
Mar 12 at 7:49 PM

5 attachments

Thank you for your response *******************. Attached with this email is screenshots of two emails I received from **** on December 26, 2022. With one shot I tried to get the whole thing. Very difficult. With the other three it states order placed on December 26. Order picked up December 26. as well what item it was with the *** logo. Provided on bottom PayPal's information and how much was charged. The heading of the email has ****, December 26, 2022. Also provided the warranty information **** sent and asking me to rate the transaction.
If this is not satisfactory to ***, I could try forwarding the emails. With this email is the **** store and address, Im sure they should have records as well. Thank you again
****: Phone number: ************
**********************************************************************

Customer Answer
Date: 03/12/2024

Complaint: 21348756

I am rejecting this response because: I sent BBB emails between AAA and myself. I received their email today and sent a response today. I forward those emails to the BBB and tried to copy and paste before this message.

Sincerely,

*****************
Business Response
Date: 03/14/2024
We spoke to ************ on 3/13/24 and he was advised that a check in the amount of $226.51 was being sent to his address he provided us with.
Customer Answer
Date: 03/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:02/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AAA continues to use subcontractors that are harmful to their customers.I waited on the side of the road for hours for my tow. When the man got there he spoke no English and tried to start my car after (in English) I told him not to. There was no reason for it and it was furthering my engine issues. His office called my phone and yelled at me. The truck left me stranded on the side of the road. While waiting I looked up Alpine towing and saw numerous complaints about being stranded ALL by AAA customers. And yet AAA continues to do business with them. At the expense of its customers.
Business Response
Date: 03/01/2024
We are in communication with ************** and are working to resolve this issue.
Initial Complaint
Date:02/22/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my concerns regarding the handling of my recent car accident claim with your company, specifically in relation to diversity, equity, and inclusion (DEI) practices. My experience with [Insurance Carrier Name] has left me feeling neglected, disheartened, and deeply disappointed. On December 8, 2023, I was involved in a car accident, and I promptly contacted AAA to initiate a claim. Since then, my interactions with your representatives have been characterized by a lack of communication, disrespect, and a disregard for my needs and concerns. Despite repeated attempts to reach out to my assigned claims representative, *****************************, I have yet to receive a response. Despite agreeing to the terms and policy privacy agreement sent to me, I have not had any meaningful communication with ******************.Additionally, I received instructions on how to retrieve my belongings from my vehicle and provide verbal release for it to be moved to a Salvage yard from ********************, who was patient and helpful throughout the process. However, my interaction with Total Loss Claims representative ********************* was less than satisfactory. **************** was rude, short, and talked down to me, making me feel insignificant and disrespected. Despite my attempts to seek clarification and assistance, ******************** demeanor remained dismissive and arrogant, causing further frustration and distress. Furthermore, my attempts to escalate my concerns to ***********************, the supervisor, have gone unanswered. It is disheartening to experience such neglect and disregard from a company that I have faithfully paid premiums to every month. My experience with AAA has not only been humiliating but has also left me feeling ignored and marginalized. As March 8th approaches, marking three months since my accident, I am deeply disappointed by the lack of support and empathy demonstrated by AAA. I urge you to take my concerns seriously and to review your DEI practices to ensure that all policyholders are treated with the respect and dignity they deserve. I would appreciate a prompt response to this letter and a commitment from AAA to address the issues raised herein. Thank you for your attention to this matter.
Business Response
Date: 02/23/2024
HELLO
ACCORDING TO THE MEMBER'S ADDRESS, THEY LIVE IN CA WHICH IS NOT IN OUR TERRITORY. PLEASE GO TO AAA.COM TO FIND THE APPROPRIATE AUTO CLUB.
AAA
Initial Complaint
Date:02/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a membership and then moved to a different county one year later and at the same time switched to *** for auto insurance. A few months later I added my condo to the insurance as well. About 10 months later I began to receive letters that my insurance policies would be discontinued within the next month due to me not having an active membership. I was holding in my hands a physical membership card with an expiration date 10 months in the future. I called the *** office closest to me, who then reassured me that I have an active membership and I would be ok. They didn't understand why I got that letter. Well, I kept getting these letters on a regular basis, biweekly and each time I called to confirm that I have an active membership. Each time I called I was transferred several times all over ************** because each person I spoke to said they weren't in my correct area to help me out. Four months later I found out that I had been driving without insurance for the past couple of months. WHAT?? I finally got a hold of an agent who did some deep digging and found out that not only do I have an active membership, I have TWO active memberships, which he said, was impossible! When I moved, I was given a new membership number (unbeknownst to me), but that number was never transferred to my insurance policies and therefore they expired. So, every time I called to ask about these letters, no one bothered to check deeper into the issue, hence my time ran out on my auto policy and guess what? Now I have to have a new policy written AS IF I WERE AN UNINSURED MOTORIST WHICH MEANS MY PRICES JUST WENT SKY HIGH! And there's nothing anyone can do?? Seriously?? Once the policy was newly written, your system kept automatically using the old membership number on all the paperwork even though the agent updated it several times, it kept reverting back. Proof that this is not my fault! Also, the disorganization/confusion of what club you belong to vs who can help you or who is in your area or what store actually has an agent is out of this world ridiculous! No one can keep track of any of it. I have been given multiple numbers and names of people to talk to, I have left multiple voicemails all to be ignored, except for this last gentleman up until one week ago. Not sure where he disappeared to. HORRENDOUS, AWFUL company to deal with!
Business Response
Date: 02/19/2024
HELLO
UNFORTUNATELY, OUR COMPANY ACG DOESN'T WRITE POLICIES IN OH. PLEASE REACH OUT TO THE CORRECT INSURANCE COMPANY FOR ASSISTANCE.
ACG/AAA
Initial Complaint
Date:02/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday February 7, 2024 around 9:45 am I was picking up a friend at ************* / *****************. After loading passengers and luggage at curbside ******** would not move - transmission locked ( cable broken). I called AAA for roadside towing. I asked to be towed to ******* to vehicle owners residence. After consulting with other occupants in vehicle I called back to AAA and changed the towing destination to Boynton Beach ******** dealer used by vehicles owner for repair. After numerous calls asking for info of pickup time and getting no accurate time over a 5 hour period an airport security person called ( designated by AAA ) ********************* directly and informed them of us blocking traffic and demanded them to tow us within 15 minutes ! They finally arrived at approximately 4PM. It appeared to us all involved that they didnt want to tow us ****** miles even though my policy has 100 mile coverage. No response from AAA after numerous requests to management. All 5 of us involved have separate AAA / 2 CAA / 3 coverage. 6 hour wait is not acceptable ! No explanation or contact from AAA although promised
Business Response
Date: 02/20/2024
We spoke with **************** on 2/20 via telephone and the matter was resolved.
Customer Answer
Date: 02/22/2024

Complaint: 21285849

I am rejecting this response because: I feel that their offer wasnt sufficient because os the amount of time we were left stranded, the number of people stranded and we had no honest communication with anyone involved in the 6 hour wait for towing . All 5 people involved had a fully paid insurance policy and we didnt get the promised level of service. They offered me 1 year of AAA membership credit. That was not satisfactory for the resolution of how we were treated !

Sincerely,

*************************
Business Response
Date: 03/04/2024
We apologize you are not satisfied with the 1 year of membership for free. That is what we can offer at this time for a delayed service request.
Customer Answer
Date: 03/06/2024

Complaint: 21285849

I am rejecting this response because: it is not satisfactory to have 5 people held hostage for 6 hours with no management response during the event. We were all senior citizens waiting on the sidewalk for help !

Sincerely,

*************************
Business Response
Date: 03/19/2024
We cannot offer free memberships to all your passengers. We can offer to the person who made the request, you. Also, we cannot ***** free memberships to other members outside of our club, such as ******. BBB, we provided this member with a membership, they want us to also apply it to their 5 other passengers. They aren't our members in our club. We closed this complaint on our end and consider it closed.
Customer Answer
Date: 03/20/2024

Complaint: 21285849

I am rejecting this response because: as a paying customer you left me there with no reliable information or help for over 6 hrs. My time alone was worth more than 1 year of membership from a company that left us stranded. Do you think the other people involved are going to recommend AAA or CAA to anyone ?

Sincerely,

*************************
Business Response
Date: 03/20/2024
We have resolved the complaint on our end. BBB, please close this out as complete. We spoke to him, apologized about the long wait time, and credited his membership for a year. As I previously stated, his passengers were out of our territory, we can't offer them anything. AAA is broken up into territories and they are handled by a different club. If they want anything, they would have to go to their home club and inquire. We will not be responding to any further complaints on this thread.
Initial Complaint
Date:02/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I needed a tow from **************** ** to my home in ************. My Premium membership gave me one tow up to 200 miles free and then if any more miles, a small charge.In this case the driver said it would be $42 extra.I told him no problem but that I needed to confirm this from the owner of tow company. I talked with the owner and he said it would be $42 and I used my Credit Card for this to be done so I could get my car towed.Upon looking at my credit card bank statement, I was actually charged $77, not $42 as agreed upon.I need a refund Immediately of $35.00 which is the difference between what I was told vs what I was charged.Such behavior is totally unacceptable.Attached is a copy of the text back and forth with driver Attached is a copy of what I was actually charged on my card.Respectfully Submitted, ********************* Retired Us Marines
Business Response
Date: 02/22/2024
We spoke with **************** on 02/22/2024 via email and the matter was resolved.
Initial Complaint
Date:02/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was in a car accident in October 2023. Repairs took three and a half months and when our car was returned, it was covered in mold. There is mold on the leather of the front and back seats, on the seat belts, on the dashboard, on the center console, on the floorboard, on the sun visors. There is also corrosion on the mechanics under the seat. I do not know the extent of the damage to the electronics because I would not accept the vehicle from the repair shop. I have dozens of supporting photos. Prior to this accident, this vehicle was in excellent condition and worth about $15,000 on ***** Blue Book. My son has continued to make payments the duration of repairs and upon return of the car, I genuinely dont know what to do with it. The condition the vehicle was returned in is unacceptable and any value is completely gone. No one is accepting responsibility for this and claiming it was a leak in the sunroof. The car was in an accident and AAA contends that the impact could not have affected the sunroof. I'm wondering if AAA should be getting an expert third party to review so there is a second opinion). The fact is that the sunroof had no leak or issues prior to the accident. The car became exposed to the outside elements at some point during the three plus months while sitting at their tow yard or their mechanics location. The employees were in the car working during the first couple of months and nothing was noted of a leak. There was rain during that time as well. It was pointed out only as it became time to return the car that there appeared to be a leak, which then became a car full of water. ****** is a 19-year-old college student that spends nearly every moment he isn't in class, at work. This is his way to get home to see his family when he is able and also how he gets to work every day. This vehicle has held value and now it has been taken from him and no one is accepting responsibility, rather it is being pawned off on him.
Business Response
Date: 02/09/2024
This is a lane change accident where our insured attempted to change lanes colliding with *********************** vehicle. The area of impact was to the passenger side front fender and bumper. During the repair process the body shop noticed there was water leaking into the vehicle. At that time,they inspected the windshield and discovered it needed to be replaced. Water continued to enter into the vehicle after the replacement of the windshield so the shop advised the customer that it was coming in through her sunroof. Our investigation revealed that water leaking from the sunroof is not related to the accident. ***************************** has been advised to get a diagnosis of the leak and if theres evidence relating it to the accident we will review further.
Initial Complaint
Date:02/03/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I began an auto insurance policy on 2/3/2024, however called in the night before to cancel as I found cheaper insurance with better coverage an hour after speaking with triple a. From 6:00 pm on Friday to as of writing this complaint at 11:00 am Saturday 2:3/2024, the triple A insurance automated assistant is saying that Ive reached them after hours. However the phone lines are to be answered until 9:00 pm on Fridays and between 8:00 am and 6:00 pm Saturday. I will be filing a dispute charge with my credit card company as that was the method of paying in full for the triple a insurance. I feel they are purposefully not answering my phone call not to cancel and refund in full my auto insurance premiums. I want the total premium refunded since I was calling since Friday evening when their phone lines were to be answered.
Business Response
Date: 02/05/2024
HELLO
UNFORTUNATELY, ACG DOESN'T SELL POLICIES IN OH ANY LONGER. THE CUSTOMER MAY BE WITH ANOTHER AFFILIATED COMPANY IN OH. THEY MAYBE WITH AAA EAST CENTRAL.
AAA
Customer Answer
Date: 02/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They are correct it is with the east central AAA.
Sincerely,

*****************************

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Business Response

Customer Answer

American Automobile Association is NOT a BBB Accredited Business.