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Business Profile

Auto Repairs

Expert Car Care, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Expert Car Care, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Expert Car Care, Inc. has 6 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into this location initially because my tire was not holding air pressure. It was discovered that the air was leaking from the valve stem on my tire. They replaced it and now the tire has to be refilled with air every 2-3 days because the air is leaking now from the somewhere else on the tire and they refuse to fix the issue they caused. The tire was purchased brand new and was not causing any issues for my until this company changed my valve stem. They are telling me that I need to take the tire to who I purchased it from and use my warranty. NO!!!! YOU BROKE MY TIRE WHEN YOU REPLACED MY VALVE STEM!! YOU NEED TO MAKE THIS RIGHT AND FIX WHAT YOU BROKE!!!!!

      Business Response

      Date: 12/22/2022

      Consumer Response /* (2000, 9, 2022/12/05) */
      ---------- Forwarded message ---------
      From: *******************************************
      Date: Fri, Oct 21, 2022 at 12:03 PM
      Subject: Re: BBB Complaint Case# ****************************************
      To: Better Business Bureau************************

      Hello,

      Please cancel complaint. Issue has been resolved.

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bringing my vehicles to this shop for over 6 years and have never had an issue up until 9/27/2022. I brought my car in to have a evap leak repaired. When I picked up my car on the 27th, there were white scuff marks on my rear driver's door, which meant that the following damages occurred recently. There is now a scratch which caused a chunk of paint to be removed as well as a visible ding in the door. I know that this damage had occurred while the car was at the shop because I park in my garage when not driving and I always back in a corner spot so no one hits my car. On top of this, the check engine light for the evap leak came back on on 10/5/2022. My boyfriend ran his scanner on the car and the same exact code that was causing the leak came on the scanner. We brought the car back and told the manager Steve about the issue and the damage and that we picked up the car at the auto shop next door. Steve said that the auto shop was supposed to be aware that they were parking cars there because they had too many cars that needed to be worked on. He also said that it's easier to park there instead of in the back because the employees would be constantly moving cars. The manager Steve called today (10/10/22), and said that legally the shop was not responsible for the damages and that they would split the $800 repair cost, which I found unacceptable because the damage was caused by expert car care. On top of this, Steve also said that the technician used the old part to fix the leak issue and that was the reason why the check engine light came back on. I have never in my life ever had an issue of this magnitude with any business and I am not happy at all. I will not be returning after this issue has been resolved because this business does not care that it is causing damage to people's personal property. The shop has too many cars and the quality of service has declined because they are rushing to get things done and do not care about the cars they are working on.

      Business Response

      Date: 11/14/2022

      Business Response /* (1000, 5, 2022/10/18) */
      We will be repairing vehicle at no cost to customer. sorry for the inconvenience.

    • Initial Complaint

      Date:09/20/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my car in for my air conditioner a little over a month ago they said they fixed it I don't drive often but the air wasn't blowing very cold air. I thought it was cause it was so hot.outside so a few days ago I was driving and it was doing it again . They had put in a fuse box. Well I went back on Sept 18 at 10 am and they looked at it and said it was the compressor .well this car always made the sound for quite awhile . I paid 600$ for the fuse box. I believe they knew the compressor needed to be replaced and didn't tell me at the time cause it made that sound before they put the fuse box in.if I knew it needed the compressor at the time they put in the fuse box I would never have gotten it done . They wanted me to come back and do the compressor. They made 600$ off me and it doesn't work I am very upset over this I believe I deserve a refund cause it was never fixed 600$ refund. I am 75 years old and a women they took advantage of me. Not happy about this Thank You

    Expert Car Care, Inc. is NOT a BBB Accredited Business.

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