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Business Profile

Antennas

Simple WiFi

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product (pifi Long range wifi repeater system) from Simple Wifi in December of 2022. I received no notification from the website of my purchase order or shipment until an order has been delivered email on January 18th. I had already attempted to contact the company on January 10th and 12th via phone and email to request cancellation of the order but was unable to get a response (due to never receiving confirmation email). I was very worried I had been scammed as I had noticed a fraudulent alert email from my bank that had went into my junk email. Following the package delivery (still unopened to ensure I can get my refund), I have tried again weekly to contact the company via email and phone (without any response) to request to return the package for a refund. I am within the return window for the product, but have been unable to get any support from customer service. It is a substantial sum (right under 500$ dollars). They advertise customer support via phone and email. Yet they have been unable/unwilling to respond to my request. In addition, if you request support via their website by filling out the contact us box - a copy is not emailed to you to provide documentation. There is also no way to leave a voicemail and request a call back. The last time, I realized this and have begun emailing from my phone in order to have proof via screenshots.

Simple WiFi is NOT a BBB Accredited Business.

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