We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

Achieva Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Achieva Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Achieva Credit Union has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.67

    Average of 12 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kelly K

      Date: 09/10/2022

      I use the Venice branch which is okay, but ******************** at the Northport branch Always goes beyond to help me. She truly is a great manager at this location.

    • Giuseppe R

      Date: 08/09/2022

      Giuseppe R

      Date: 08/09/2022

      For some reason the BBB doesn't have an option for the Seminole BLVD location so I chose the closest one. I deposited a check for 4000$ on Saturday the 6th. The ATM read the check incorrectly at 9000$ which is fine, no big deal, I'll get it adjusted. Give a call to their customer service number but because it's not Monday before 5 they can do nothing about anything money related which is really funny because I thought this was a bank? Anyway regardless I go on Monday bright and early to adjust the amount. I provide receipts of the ATM scan and explain the situation clearly. The woman, her names Ivana I believe (she was also a sub, I overheard this when she was contacting someone to adjust the check) tells me that it was adjusted and the funds will be available by the end of the day. 4:30 rolls around and I start getting nervous, so I contact member services. The first representative tells me I need to contact the branch that deposited my check. So I try to get in contact with the Seminole blvd location only to find out briefly that you will never get in touch with the branch themselves, they just have automated system that gives you the excuse that no advisors are available and it automatically transfers you to the call center again. So second call with the call center and I get somebody super combative and rude. This lady tells me that she doesn't know when my check will clear, which I think anybody would get upset at this point because this is 4000$. So at this point I'm desperately trying to get an answer because I'm afraid of my money taking a while to come in. I go to the branch the next morning and exposed the first lie, because it went from "your funds will be available today" to "there's an automatic two day hold on checks that are deposited at an ATM, so the funds will be available on Wednesday". In case you were wondering, this is the SAME LADY I SPOKE TO THE DAY BEFORE. They are liars and should not be trusted. Bank elsewhere.

      Achieva Credit Union

      Date: 08/17/2022

      Mr. *******, I investigated the details surrounding this complaint. The ATM deposit you made was after business hours on Saturday. When you made the deposit in the amount of $9,000 instead of $4,000, there was an automatic hold placed on the deposit for 5 days. If the deposit was entered in the correct amount, there would not have been a 5 day hold on it. You were not able to access your funds until the hold was lifted. When a check is deposited in the ATM, there is fraud mitigation that occurs to ensure the check is good before funds are processed. I understand your frustration, but this situation should have been handled in a more respectful manner. If you need access to your funds from a check earlier, it is best to deposit the check in person in the branch. Please let me know if you have any further questions.

      Lisa S., Chief Risk Officer

    Achieva Credit Union is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.