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Business Profile

Plumber

Dunedin Plumbing, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21103521

    I am rejecting this response because:
    The technician was never called to diagnose the situation he was called for a consultation. I had another plumber out that same morning who also was called to give a quote. I specifically stated when I called that I was looking for a quote and the person indicated that they could send someone over right away to give us a quote.  They never told me upfront about the charge which is actually morally questionable. If you would have told me upfront about the charge I would have rejected the consultation.  The technician did in fact tell me after the consultation was completed that there was a 135 payment if I do not schedule. I felt like I was being held hostage by 135 if I didnt schedule. If you are so wonderful why would you have make someone ******** to tell you something we already knew and if I didnt hire Dunedin plumbing I was being charged for a 5 minute visit. After investigating your reviews on yelp I came across a similar situation where you charged someone for the same thing. I had Apex plumbing out and they were wonderful ( not charged or pressed to hire them) I even spoke about the situation to Ace Hardware and they told how crooked Dunedin plumbing is and that I saved myself a lot of hassle by not having them do the installation. I was threatened with collection if I did not pay. I actually worry since they know where I live. They are very disrespectful and dishonest. What kind of family owned business operates this way.  

    Sincerely,

    ***************************

    Business Response

    Date: 01/15/2024

    Good Afternoon,

    ****************** contacted Dunedin Plumbing, Inc. on 1/2/24 for a technician to come out to her property located at ***************** E. in Dunedin to check a leak at the water heater.  Upon arrival, the technician was granted access to the property by ********************** adult child.  After accessing the water heater, the technician diagnosed that it was a solar style water heater in the garage that was leaking from the top downward.  He told the adult child that the water heater needed to be replaced.  He stated that the best option would be to convert back to a standard water heater not a solar water heater.  He would cap off the lines going to the solar panel.  He tried to contact ****************** in regards to collecting payment from the job, however no response.  

    ****************** scheduled the water heater to be replace, however she cancelled the heater replacement.  ********** personnel that took ********************* call, did state to her that there will be a $135.00 if she cancelled the water heater installation. 

    Dunedin Plumbing. **** is a family owned and operated business that relies on previous customer clientele.  We have been in business for over 50 years and continue to serve Pinellas County with wonderful service.

    Regards,

    *************************

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 19882641

    I am rejecting this response because:

    I may have had my dates mixed up but that doesnt change the situation.

    as you can see from the photos the pinhole DPI mentions is not an inch away from the area they repaired, as a matter of fact the hole is located where they didnt solder the pipe completely which caused the leak.



    Sincerely,

    ***************************

    were done with me.

    Business Response

    Date: 05/03/2023

    Attached is Dunedin Plumbing, Inc. response.

    Business Response

    Date: 05/12/2023

    To: BBB Serving West *******

    Dated: May 12, 2023

    Re: Dunedin Plumbing, Inc.'s Response to Complaint ID: ********

    As stated previously, ****************** signed off on the work order that was completed on 3/22/23.  In signing off on the Work Order, she expressed acknowledgement of her satisfaction with the completion of the repair work completed on 3/22/23.  The next day, 3/23/23, ****************** called the office and stated that she was experiencing a leak again.  The same plumber went to ********************** home and observed a new pinhole leak.  As a courtesy, we again repaired the pipe, this time a larger portion. The plumber stated to ****************** that due to the condition of copper plumbing that is present in her home, she will continue to experience new failures in the plumbing until the existing copper pipes are entirely replaced.  

    Regards,

    Dunedin Plumbing, Inc.

    Customer Answer

    Date: 05/17/2023

     
    Complaint: 19882641

    I am rejecting this response because: as I stated before the leak was not from a pinhole an inch away from the repair area as DPI ****** but in fact at the repair site.

    Sincerely,

    ***************************

Dunedin Plumbing, Inc. is BBB Accredited.

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