Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired **** Larco to remodel my pool. New finish and tile. The nightmare began when I paid him 75% of the cost upfront because he said it won't take long. We'll it did. This man does not know what he is doing. He he does not have his own crew as he stated. He is inexperience. He pushed me to add hydroblasting which turned out to be a $2200 pressure washing. His people damaged my pool deck, broke several of my pool screens and cracked my pool pump. When it was finally done he said he inspected the job. Well, there were no ball/caps put in the returns throughout the pool and The main problem is the staining in the finish. I believe has happened due to him leaving a prepped shell sitting in the elements for 2 weeks before applying the final layer. His pool start-up guy was aware and I had to pay him to put the return ball/caps in. Since **** Larco is not returning my messages. I'm supposed to have a warrenty. This man should not be in business. I do have pictures and viedo, though won't upload. Can send another way.

  

  Business Response

  Date: 03/12/2025

  LARCO Pools is in full compliance with the signed agreement between Ms. ****** and LARCO Pools. Ms. ****** entered into a binding contract with LARCO Pools with the total amount of $11000.00 for a pool resurface and tile.  Ms. ****** made one payment of $8500.00 and never paid the final payment. Ms. ****** breached her contract by never making her final payment even after LARCO Pools provided discounts, sent reminders and lastly, she promised payment several times in writing but never paid.
   According to the signed agreement between LARCO Pools and ********** (see attached screen shot of contract) all warranties are void if final payment is not made by the homeowner, Ms. ****** did not pay for the work completed she had already received which improved her property, the project was completed, and she then threatened LARCO Pools with negative reviews and making our lives miserable, demanding that if she did not get a free deck resurface, and new screens she would not stop causing harm in any way she could. Ms. ****** did not receive eyeball jets fitting on her returns because she did not pay for them - its that simple.

• Initial Complaint

  Date:12/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE READ!!If you value your time, money, and peace of mind, do not hire Larco Pools or work with **** ****. Based on our experience, he will take your money, fail to pay subcontractors, and leave you vulnerable to liens on your property or even legal action. Public records reveal that he is currently involved in multiple lawsuits for taking funds and failing to complete projects. Our project began in January 2024 when we signed a contract for a pool remodel. By April 2024, we had paid 90% of the project cost. Now, nearly a year later and days away from 2025, we have almost nothing to show for it.We even received a Notice to Owner (***) from a subcontractor who was not paid by Larco Pools for work we had already paid **** **** to cover. This put us at risk of a lien on our home.Throughout the process, Larco Pools / **** **** has proven to be manipulative, dishonest, and deceptive. He consistently misrepresented timelines and quotes, demanded additional money, and provided endless excuses for the lack of progress. He markets himself and his company as veteran-owned and Christian, but his actions show a complete lack of dignity and integrity.Despite our patience and numerous attempts to seek refunds for incomplete work, we received no resolution. Ultimately, we had no choice but to terminate the contract, resulting in a significant financial loss and emotional strain on our family.If youre considering Larco Pools or **** ****, save yourself the undue stress and financial loss. ***** this company at all costs.

  

  Business Response

  Date: 02/05/2025

  The allegations made by Mrs. ****** are false, we are in full compliance with our written contract.   Our company lawyer may supplement this response.

   

  Thank you,

  ******* ****, MBA

• Initial Complaint

  Date:06/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ********* ******************************************************** ********************* June 17, 2024 Better Business Bureau ******************************************************************************** Dear *********** am writing to formally escalate a significant and ongoing dispute between myself, ***** ********* ("Customer"), and ********************** ("Contractor") regarding the construction of a pool on my property. Given the extent of details in the dispute, I am attaching a word document for your review.

  

  Business Response

  Date: 07/04/2024

  Please see attachments.

  Thank you
  

  Customer Answer

  Date: 07/10/2024

   
  Complaint: 21867258
  
  I am rejecting this response because: Detailed explanation and evidence in the attachment. 
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21867258
  
  I am rejecting this response because:

  I was unable to upload an update on the existing dispute under review and wanted to share this document attached. Id appreciate if you could attach this to the existing file portfolio and forward to the business.

  Please let me know if you have any questions.

   

  *****

  Customer Answer

  Date: 09/24/2024

   

  As per our conversation, please find the payment schedule with Larco Pools with all supportive documents confirming compliance with the contractual and change order payment liabilities from our standpoint. Once you confirm the payments and compliance, I will be happy to discuss my demands against Larco Pools Related to this project.

   

  Sincerely, 

  Hakob 

   

   

  Payment plan per contract (see attachment): 

   

   

  1. Deposit:  $26057.59 Paid 1/18/2023 (see the receipt with corresponding title )

   

  2. Dig day draw: $26057.59 Paid 3/3/2023 (see the receipt with corresponding title )

   

  3. Gunite shell: $19543.19 Paid 7/17/2023 (see the wire transfer with corresponding title )

   

  6. Tile install: $19543.19 Paid 9/15/2023 (see the wire transfer with corresponding title )

   

  7. Deck : $19543.19 Paid 11/21/23 (see the wire transfer with corresponding title )

   

  8. Pavers delivered: $6514.39 Paid 11/28/2023 (Please see the corresponding receipt titled (PAVERS AND CHNAGE ORDERS TWO WIRES) 

   

  9. Screen starts: $6514.39 Paid 12/15/2023 (see the wire transfer with corresponding title )

   

  10: Pool filled: $6514.39- Paid 8/13 see the receipt with corresponding title 

   

  ***

  In addition to the contractual payments, I have paid $11633.55 on 11/24/2023 for the Change orders1 (deck extension) Change order 2 (Tile UPGRADE) and water drainage fees as per ***************** (see attachment titled Change order bill) - Please see the corresponding receipt titled (PAVERS AND CHNAGE ORDERS TWO WIRES). Please note, that I have paid some extra $1500 to the billed amount $10199.10 for Fuel Costs brought up by him. 

  ***

   

   

   

   

   

   

  

  Business Response

  Date: 10/04/2024

  This response was taken verbally by the BBB:

   

  Work is complete, and Consumer still owes.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 21867258
  
  I am rejecting this response because:

  This response was taken verbally by the BBB:

  these are the only issues: stains around the main drain and  wrong size of deck extension should be 6x50 is only 4x50. The deck can not  be rebuild. We no longer want the business back to the home. Business has placed a lien on home after the bill has been paid in full on 8-14.  The extra bills are unfounded.  The business is sending additional $3000.00 that we do not know what this is for.  We are not willing to pay for extra pool finish. 

  We have paid for the Change order listed on 6-4-24 invoice in November and is not willing to make any further payments.

  
  Sincerely,
  
  ***** *********

  

  Business Response

  Date: 10/18/2024

  This response was taken verbally by the BBB:

  We are willing to send out the finisher to address the area of the drain that the consumer states is darker then the rest of the pool. 

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 21867258
  
  I am rejecting this response because:

   

  Good morning, 

  I hope you are doing well. 

  I received the response from Larco Pools about their willingness to address the staining around the main drain. I appreciate the response - the finisher can contact me to schedule service. 

  I also request Larco Pools to provide 

  1. Updated affidavit to account for ALL payments made to the business indicating compliance with payment dues. 

  2. Warranty documents. 

   

  Thanks, 

  Hakob 

   

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 21867258
  
  I am rejecting this response because:

   

  I havent seen an update on BBB website about the compliant being unanswered. 

  During one the communication, the business has agreed to send the pool finisher to address the stain around the main drain. I am still hoping it can get done without escalating this to State Business and law agencies.  Can you help with communicating with the business and arranging to address the stain issue? 

  Thanks,

  Hakob 

   

  

  Business Response

  Date: 02/05/2025

  Paradise Pools of ********* the finish subcontractor has contacted Larco Pools advising that they would like to go out to the residence next week Tuesday or Wednesday 2-5-2025 to address the homeowners concerns regarding the dark spot near the main drain. The pool will need to be drained completely and a water source to fill it back up must be available provided by the homeowner on that day. We need confirmation that the sub can go next week.

  ******* ****, MBA

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 21867258
  

  Thank you for the communication and addressing the matter. 

  We welcome the efforts made by Larco Pools to have the subcontractor address the issue and will accommodate their visit to assess and fix the issue. 

  I am also available for direct communication with Paradise Pools via phone at ************ or email at ******************************
  

  **Please note that "rejecting" the response is the only way to respond to this communication without closing the case and the communication channel while the issue is being worked up***

  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 21867258
  
  

  Any date should be fine for them to come and assess. We have no gates and as long as they communicate with a notice with me, any date/time should be accommodated.

  Thanks,

  *****

  

  Business Response

  Date: 03/26/2025

  This response was taken verbally by the BBB:

  The subcontract sent us a response on 3-18-25 and stated there was one treatment and the pools looks better one week later. 

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 21867258
  
  We appreciate the follow up from Larco Pools. **** from Paradise Pools indeed was out and has been attempting to help with the stains for almost three weeks now by adding chemicals. Please note, that we are yet to see improvement of the main stain issues. Shared picture is from 3/27/25. We are looking froward for facilitated resolution of this matter and appreciate the provided support. 

  Sincerely,

  
  ***** *********

  Customer Answer

  Date: 04/16/2025

  I received your VM last week.

  Please note, that the issue is not solved (there has been no improvements from the attempts of removing the stain with chemicals). The finishing subcontractor is trying to clarify some technical details and considering to drain the pool for resolution. I will keep you posted.

  Best,

  *****

  

  Business Response

  Date: 04/17/2025

  We are also waiting on the subcontractor to correct the dark area around the main drain, we appreciate the update and will reach out to the finishing subcontractor for more information and resolution timeline. Thank you for the update