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Business Profile

Outlet Stores

Dooney & Bourke Factory Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 18294580

    I am rejecting this response because:

    Sincerely,

    *********************************d return something as long as in original condition and within 30 days. I feel because I do change my mind that is my right. She is the manager, her name is *****. I should be able to change my mind about a purchase. It does not matter how much. Ive never been treated that way in Coach or ***********************. If there was a limit I should have been told about it before and I wasnt. This employee was very unprofessional and I will never shop in Dooney again. Im upset about my treatment and restrictions on how many times I can change my mind and return it. In same condition bought it in. My friends or family will not shop there either and anybody else I can tell. We will all shop at Coach or ***********************. They have no restrictions and only employ professionals. This is ******** Dooney & Bourke factory store located in ********, *******. I need to know if there is a limit I can change my mind. That manager needs to apologize and reprimanded for how I was treated.

    Business Response

    Date: 11/18/2022

    I appreciate the feedback as we can always learn from different situations. Unfortunately, the situation our client is describing is not accurate. This client was told about our final sale policy and this was delivered in a quiet and respectful manner. If the client felt uncomfortable that was not the intention as customer service is very important to us. Since this complaint the client has shopped in our store several times and has not mentioned feeling uncomfortable. If we offended or hurt the feelings of our client that was not our intention. We have final sale policies that we discuss with all clients as we never want a client to be singled out. As a team we love what we do and respect the clients that shop in the store. 

Dooney & Bourke Factory Store is NOT a BBB Accredited Business.

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