Complaints

This profile includes complaints for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dollar Car Rental

  8501 Williams Rd Estero, FL 33928-3325

• 

  Dollar Car Rental

  1410 N West Shore Blvd Ste 800 Tampa, FL 33607-4547

• 

  Dollar Car Rental

  6327 AVIATION DRIVE Sacramento, CA 95837

• 

  Dollar Car Rental

  1740 Airport Blvd Wilmington, NC 28405-8075

• 

  Dollar Car Rental

  6750 Mississauga Road Mississauga, ON L5N 2L3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Dollar Rental on 7/26 (rental record #XXXXXXXXX). I was told to bring it back with a full tank.
  
  I returned the car with a full tank on 7/30. The tank was filled completely less than one mile from the return center. When I dropped off the car, employee asked for the keys & no other paperwork.
  
  Dollar Rental charged me $94.14 on my final bill as a "fueling service" for 10.8 additional gallons. I called the service center to ask about this, and a recording told me that if I have a complaint about a fueling charge, to submit a receipt at Hertz.com to verify my gas purchase.
  
  Neither employee at pickup nor drop off mentioned a gas receipt policy or asked for a gas receipt. The rental record receipt also does not mention a receipt policy under "fuel responsibility. "
  
  This seems clearly predatory. There seems to be no way to speak to a person to resolve. I have a picture of the full gas tank at drop off and a record of the credit card transaction for the gas purchase, both attached here, but there's nowhere clear on Hertz.com to submit this.

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/08/03) */
  BBB Case XXXXXXXX
  Res No: KXXXXXXXXC9
  
  This is a response to **** *********
  
  I apologize for the inconvenience you experienced. Upon investigation I determined the fueling charge was indeed a mistake and refunded you accordingly. Please allow 5-7 business days for the refund to process.
  
  Thank you for contacting us.

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a reservation to rent a car with dollar. Our pick up time was noon. We reserved a car that we could pick up at noon in Mississippi and return in Memphis at their airport. When we arrive at noon we waited in line (it was long) and when we got to the front counter we were told that there were no vehicles available that could be dropped off in Memphis. They told us we'd have to wait for a car. This was ridiculous because we needed to pick up at the contracted for time to make it to a wedding in Memphis. Ultimately we agreed to upgrade to an older GMC Acadia that could be dropped off in Memphis. I was charged a fee to upgrade. I do not think I should have to pay that fee and I should receive a discount on my rental for the inconvenience of having to go back and forth with the service agents for an hour! We are now likely going to be late for the wedding because it is poring raining now. This was an awful experience!

  Business Response

  Date: 08/18/2022

  Business Response /* (1000, 5, 2022/08/03) */
  BBB Complaint #XXXXXXXX
  RR#XXXXXXXXX
  
  This is in response to ******* ******.
  
  The travel industry at large is experiencing high demand in travel while facing shortages in vehicle availability from manufacturers. These circumstances have provided strain on our typical customer experience. We appreciate your feedback, please be assured we are taking steps to adapt to the new demands within the travel industry. Based on my review and Dollar's dedication to customers, I have determined it is appropriate to refund $18.50. See revised receipt. This is a refund for the overcharge on the fees/taxes. There was no upgrade fee charged on the rental. Please accept my sincere apology and rest assured that we are taking internal measures to prevent this from happening in the future. Thank you for contacting us.

• Initial Complaint

  Date:07/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 14, 22 I went to a Dollar Rental Car counter at MCO Airport in Orlando, Florida to pick up a previously prepaid car. The reservation was made via Expedia and only $186.91 would be charged at the pick-up counter because I prepaid the rest on Expedia.
  
  The employee at the counter asked me if I wanted to add insurance and I replied NO because I already got insurance with my already paid reservation on Expedia.
  
  He then asked me if I wanted to use TOLLS with my rented car and I replied YES so he told me that I had to sign in a digital pad in the counter to add that service to my rental. However he did not mention anything about the cost to add TOLLS.
  
  He also asked me if I wanted to pre-purchase a full fuel tank so I could return the car at any fuel level and I said YES and signed in the digital pad as requested by the employee.
  
  When I noticed that in my rental car agreement 2 charges were added, I asked him about those 2 charges added and he replied that the charge described as "LIS" for $254.08 was for the TOLLS and the charge described as "FUEL PURCHASE OPTION" for $102.94 was for the full fuel tank. He explained to me that the cost of the TOLLS was $15.88 per rental day and that I could use the tolls the 16 days of my rental with no worries at all and nothing more would be charged.
  
  A few days back, on July 26 22, my credit card was charged for the amount of $94.91 for DOLLAR TOLL. Of course this is a charge that I was not expecting at all because the employee clearly told me that nothing more be charged.
  
  Now I believe that "LIS" was not for the TOLLS and because the employee said that it was I used the TOLLS and now I am getting those charges.
  
  Can you help me with this situation ?
  I'm worried that this could be some kind of misleading and/or fraud.
  

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 10, 2022/08/16) */
  BBB CASE#: XXXXXXXX
  Dollar RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ****** ****** Thank you for allowing us the opportunity to review your concerns.
  
  We apologize for any misunderstanding regarding the Liability Insurance Supplement (LIS) billed on your rental. This is an optional coverage provided to customers. As you have indicated these charges were declined, we have issued a credit of $254.08 to the charge card originally billed. Please allow up to 5-7 business days for the credit to show on your billing statement.
  
  Thank you for allowing us the opportunity to review this matter.
  
  
  Consumer Response /* (2000, 12, 2022/08/24) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accepted the response because they refunded the cost of
  the declined optional insurance.

• Initial Complaint

  Date:07/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $45 in 'Administrative Fees' for 3 tolls on the Pennsylvania Turnpike.
  I was never notified of these fees at any point.
  These are abusive.
  

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/08/04) */
  BBB CASE#: XXXXXXXX
  Dollar RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ***** *******. Thank you for allowing us the opportunity to review your concerns.
  
  We would like to take this opportunity to apologize for your concerns regarding the PlatePass program and for the inconvenience this has caused you.
  
  Our partnership with PlatePass was designed as an added convenience to busy travelers who may not have time to stop and pay a toll or carry their personal toll pass with them on trips. As we are sure you are aware as well, several states are now going to cashless tolls, so without a toll program in place to assist customers with paying the toll, they could be faced with a more expensive proposition in paying a toll violation. The administration fee is in place to help Dollar recoup our costs from managing the toll program.
  
  After review of your Signed Rental Agreement (SRA) shows you did not opt into the Toll Package that is provided at the time of pick up. If the Toll Package is declined the toll charges would be charges to the customer as a separate bill.
  
  All toll charges are applied to the credit/debit card billed on the rental or mailed to the customer within two weeks of the rental's completion. The administrative fee is billed in addition to the toll charges. This information is available in the terms & conditions of the Signed Rental Agreement on Page 4. The contract has been attached for your review and record.
  
  With the above in mind and based on our thorough review the toll charges are valid. We do regret for any inconvenience this matter has caused you.
  
  
  Consumer Response /* (3000, 7, 2022/08/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was never informed of the option to get the Toll Package, nor informed of the issue of tolls being charged with an addition $15 per toll admin fee.
  
  Furthermore, when I returned the car, the agent failed to ask for the key and said all was fine, and later called me to return the key or face additional fees. I was already past security at the airport and almost missed my flight as a result.
  
  
  Business Response /* (4000, 9, 2022/08/06) */
  BBB CASE#: XXXXXXXX
  Dollar RR#: XXXXXXXXX
  
  This correspondence is being sent in response to ***** *******.
  
  We apologize for any frustration caused; however, our locations display information about tolls and administrative fees for all customers to see during the rental process. The toll package is offered to customers along with other optional services at the time of rental. In addition, customers are encouraged to review the rental contract which includes a breakdown of the possible toll charges and administrative fee as previously advised/
  
  While we understand our previous response was not the desired outcome, we must advise that our decision and response remain unchanged. We hope you will respect our position on this matter as we consider it having been fully addressed and this matter closed. Further requests to revisit this matter will not be considered.

• Initial Complaint

  Date:07/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from 7/24 and returned on 7/27 at 9:30am at the Lehigh valley international airport. They say I returned the car at 13:41 and charged me for 3 extra hours. I was at the Philadelphia airport at 13:30 which is 1 hour and 20 minutes away from Lehigh valley international airport and I have a receipt showing I was at Philadelphia airport at 13:30.

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 9, 2022/08/11) */
  BBB Complaint #XXXXXXXX
  RR#XXXXXXXXX
  
  This is in response to ******* *****.
  
  I appreciate the opportunity to view your concerns.
  Based on my review and Thrifty's dedication to customers, I have determined that you had the vehicle for only 2 hrs and 31 minutes with no extra hour fees. Your balance was the (FPO) fuel purchase option that you accepted at the time of pick up and fees/taxes. See attached receipt. If you choose to put fuel in before returning then simply send in a copy of the receipt and we will be happy to remove the charge. Thank you for contacting us.

• Initial Complaint

  Date:07/28/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a car from Dollar Rentals in Charlotte, NC Airport, 7/27/22
  Rental Record #XXXXXXXXX
  Agent's name was Derrick
  Getting charged $339.90 for Loss damage waiver I did not knowingly agree to.
  Total estimated is $860.29
  There is no human customer service and no way to deal with this issue

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/07/30) */
  BBB CASE#: XXXXXXXX
  Dollar RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by *. ******* *******. Thank you for allowing us the opportunity to review your concerns.
  
  Our records show your rental is currently taking place through 08/04/22. As the rental contract shows the Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS) were accepted and signed for and are included in the terms of the contract, which is legally binding, please go to a Dollar location in order to have these services removed and a new contract printed.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 29 June 2022, I arrived at Orlando's International Airport to pickup a rental car that I had reserved online at Dollar Rent A Car, reservation number KXXXXXXXXXX. I prepaid $71.90 online towards that reservation. I completed the online application, including providing my driver's license number. Dollar Rent A Car did not raise any red flags and as far as I was concerned we were fine for this rental. However, when I attempted to pickup the at Dollar's airport counter at the time of my reservation the agent asked me for my social security number which I provided. After a few minutes and a couple of keystrokes he informed me that I had failed my credit check and Dollar would not honor my reservation. I said fine, will Dollar refund my money. He said sure call customer service and they will issue a refund. It has been a month and several calls to customer service and billing and still no refund.

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/29) */
  BBB CASE#: XXXXXXXX
  Dollar Res#: KXXXXXXXXXX
  
  This correspondence is being sent in response to a query made by ******* ******. Thank you for allowing us the opportunity to review your concerns.
  
  We regret that we were unable to secure your reservation with a vehicle due to the rental qualifications not being met. We also apologize for any inconvenience or frustration caused when trying to secure a refund of the prepayment made on your reservation. At this time, we have processed a full refund of the charges billed. Though processed today, please allow up to 7-10 business days for the credit to show on your billing statement.
  
  We show that when the reservation was unable to be secured at the rental counter, the billing system automatically forfeited the full amount of your prepayment as a cancellation fee. Therefore, the credit is being made as a manual credit to your card.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2022 I traveled to St. Louis, MO for work. My rental car was reserved through my employer I had to pay out of pocket and submit a receipt for reimbursement. When I arrived at the rental car count the manager assisted me. She told me that I was booked for the manager special through my work. I provided my bank card, and she gave me the forms to sign and directed me to initial and sign where she was pointing or I would not be able to rent the vehicle for my work travels. I completed this, was given the keys and proceeded the next 2 days for my business trip. On return I return the car and noted the price was a little higher then expected but assumed this was because of inflation and so forth. When I submitted my receipt for our expense personal to approve and refund me they noted that the car I received was upgraded. I was never asked if I wanted an upgrade nor do I remember signing specifically for this. When I contacted corporate for Dollar Rent A Car the person I spoke with his name was "George" and told me he could not help me and to call the rental car location in St. Louis. I did this. I was hung up on 4 times till I was able to leave a voice mail for the manager. She called me back a few hours later who stated there was nothing she was going to do because I signed for it so it was now my problem. I informed her I was not told nor was I asked about it being an upgrade, and the only ting I was told was I had to sign in all the spots or I would not be able to rent the car. She again told me I signed and its my problem. Right after that she promptly hung up. My employer Air Methods reported that they had other employees who where out in this location at this same rental care company have the same issue. I feel this is deceptive business practices and borders on the line of fraud.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 16, 2022/08/30) */
  ***Document Attached***
  BBB CASE#: XXXXXXXX
  Dollar RR#: UXXXXXXXX
  
  This correspondence is being sent in response to a query made by ******* *******. Thank you for allowing us the opportunity to review your concerns.
  
  We apologize for any misunderstanding regarding the charges billed for your rental. Our location in St. Louis is an independently owned and operated Dollar licensee franchise. As such, the location owner processes his/her own billing and invoicing. Therefore, when your concerns were received we immediately reached out to their offices for further review and assistance.
  
  We have since received their response which indicates at the time of rental our counter representative asked about a vehicle upgrade and recommended a nicer vehicle to drive during your travels. Our agent provided the price difference between what was reserved versus upgrading to a luxury vehicle at which time was agreed upon. Attached is a copy of your signed rental contract which shows "upsell", the price and the price that was offered.
  
  Our location management confirms they did speak with you about the upgrade charges and advised that all upgrades must be signed for in no less than three places and if this was not the case on your rental contract, they would provide an adjustment of the costs. As shown in the documentation attached, the upgrade charges were disclosed correctly by the location and were signed for.
  
  With this in mind, we must stand by our locations decision and response that the charges billed are valid and in accordance with the terms of the rental contract.
  
  Thank you for allowing us the opportunity to review this matter.

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Experiencing the reservation from ****. Rental Record XXXXXXXXX with Dollar Rental car. First, the car that I picked up from Burbank Airport's electrical goes out and, after getting a jump from AAA where I am told to get a replacement vehicle, I am directed by a phone agent to DRIVE the malfunctioning vehicle to the LAX location and get another. I objected, and noted that it probably wouldn't start again, and I didn't feel safe and was advised to call for another AAA jump and then immediately drive the malfunctioning vehicle to the LAX location.
  It took calling back and pleading my case with another agent to get an offered Uber ride and a tow for the vehicle. I take a total of three hours out of my day to resolve this as a Service Member on duty, mind you and now, when my orders have changed and updated to fly out of LAX I am being told that I must pay $276 to change locations despite that I picked up the replacement vehicle from LAX.
  I asked to speak to a supervisor to have the fee waived and the customer service agent argued with me for half an hour that I would not be able to speak with a supervisor. Finally a supervisor got on and immediately transferred me to the LAX location manager's voicemail and dropped the call.
  I am extremely frustrated. I will NEVER do business with Dollar Rental again, this is incredibly unprofessional and frustrating. I want the $276 charge to be immediately waived or refunded from my final rental cost.

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/29) */
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ******* *******. Thank you for allowing us the opportunity to review your concerns.
  
  Our records show your rental is a current open contract, therefore, you must address your concerns with the return location manager on duty to resolve any billing issues before the contract is finalized and total charges billed. If you are unable to resolve this matter at the time of return, we will be happy to assist you with any billing concerns once the final invoice is available.

• Initial Complaint

  Date:07/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reserved an intermediate car for pickup on 7/22. Had 4 issues: 1. We returned it on 7/24 @ 615am to the other airport in reservation and the invoice said it was returned after 9am, and we were charged additional time (2 hours). That needs to be refunded. Car left on the lot and the keys were put in the box at the airport. 2. when given the car, it was dirty on the outside and inside. Even a soda cap inside.
  3. I had tried to set up an express rewards account before going on trip, but we rec'd a msg that said we needed to call a toll free number as there was technical difficulties. The rep who answered said that there tech probs and that it should be fixed the next day. It wasn't, nor was it for the next 2 weeks before the trip. Tried messaging Facebook Dollar Car, but wasn't resolved. Cost for adding spouse should be reimbursed as it was impossible to set up the Express account before arrival.
  4. On arrival at original rental location, all of us waiting in the long line were told that NO cars were available for 1.5 hours. When we got up to the desk, we were told that they DID have a SUV, but it would be additional cost. When I said no, the agent went down in price. I said no, that Dollar should be able to give us a car at the rate we had paid. The agent then said they could give us a minivan at the original rental price. Told her that gas would be too expensive. She then said, let's go to the lot, and told us to take the black car. Nobody went over the condition of the car with us, and we weren't told the key location. We haven't rented with Dollar before, but have rented with Hertz many times and have been pleased. Very disappointed with the Dollar service. Would like to be reimbursed for these 4 issues and time involved with these issues.

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 5, 2022/07/29) */
  BBB CASE#: XXXXXXXX
  Dollar RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ***** *******. Thank you for allowing us the opportunity to review your concerns.
  
  We apologize for any frustration caused during your rental with Dollar in Minneapolis and for the condition of the vehicle provided. This is concerning to us as well due to the high standards of cleanliness we stand by as a brand. All Hertz vehicles are to be properly cleaned, serviced, and in good mechanical condition before being released for rental. We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience. Your comments have been forwarded to the Area Manager for internal review and any corrective action deemed necessary.
  
  With this in mind, as a gesture of customer service, we have issued a credit of the additional hours billed plus a goodwill adjustment of the Additional Driver Fee. A total refund of $100.10 has been processed to the charge card on file. Though credited today, please allow up to 5-7 business days for the refunded amount to show on your billing statement.
  
  
  Consumer Response /* (3000, 7, 2022/08/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The original reservation that I made was for an intermediate car @ a total price of $340.03:
  Payment Summary
  Priceline trip number
  XXX-XXX-XXX-XX
  Purchase date
  Jun 24, 2022
  Weekend rate
  $64.30
  Number of weekends
  X2
  Taxes and fees
  $211.44
  Car subtotal
  $340.03
  Total charged
  $0.00
  Rental Car (due at pick-up)
  $340.03
  Total Cost
  $340.03
  
  Dollar charged $493.70 on July 24, and then reimbursed $100.10 after I wrote the BBB, so we paid a total of 393.60, which is more than we should have paid ($340.03). We spent a lot of time waiting in line, and then had the frustration of not having a car ready that we had reserved. Dollar then tried to upsell us a different car. The car they finally did give us was dirty inside and out. I think a fair reimbursement for the 4 ITEMS mentioned in the first posting would be that we pay $200 out of pocket, which would mean an additional 193.60 reimbursed from Dollar. Thank you.
  
  
  Business Response /* (4000, 9, 2022/08/10) */
  
  BBB CASE#: XXXXXXXX
  Dollar RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ***** *******.
  
  While we understand our previous response was not the desired outcome, we must advise that our decision and response remain unchanged. The adjustment credits previously provided were as a gesture of customer service and further credits are not warranted. We hope you will respect our position on this matter as we consider it having been fully addressed and this matter closed. Further requests to revisit this matter will not be considered.