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Business Profile

Auto Rentals and Leasing

Dollar Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dollar Car Rental has 305 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 522 Customer Reviews

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    Review Details

    • Tyler A

      Date: 07/02/2025

      Filled up car several times throughout trip and again upon return. Yet was still charged $97 extra for fuel. On phone for hour with customer service until someone answered and wanted fuel receipt. We did not keep fuel receipt. READ THE FINE PRINT or better yet DON'T BOOK FROM A COMPANY WITH THIEVING, CONNIVING HIDDEN FEES!

    • Roberta K

      Date: 06/27/2025

      I would leave zero stars if I could. I paid for a reservation almost three weeks in advance upfront. Had to call and switch only the first name on the reservation. Said no problem I can fix that. Went to get the car, they canceled my reservation. They made a new reservation and wanted me to pay again. Never told me this. Went in blindsided! Guess what!? Had to cancel our trip that we prepaid for as well! DONT USE THEM!!!!

    • John S

      Date: 06/24/2025

      push sale. request upgrades and other services. Overcharge and almost impossible to call and dispute. I booked using Chase points and the company charged me additionally.




    • Verne H

      Date: 06/18/2025

      Only one star because I cant leave zero. Paid in advance several months before, with loss insurance. After returning car, ( full gas tank, no damage, no tolls) was charged additional weekly rental plus more insurance and other fees. Numerous calls and emails to management ho unanswered. The advertised $355/week cost me almost $1400, and we only had car 5 days. Do NOT use this company!

    • Danny K

      Date: 06/17/2025

      Booked thru Expedia, paid $700 3 months in advance, went to pickup at Montreal airport and was hit with airport fees and taxes and additional roadside assistance that they push for you take along with pay upfront gas refill which is a rip off. Anyhow in the end this cost me an additional $527 on top of the $700 already paid. STAY AWAY FROM THIS TERRIBLE RATED BUSINESS, THEY DO NOT CARE AND IT IS IMPOSSIBLE TO GET IN TOUCH WITH ANY LIVE PERSON. I COMPLETED A FORM AND STILL NEVER HEARD BACK- NEVER EVER AGAIN WILL I USE THIS TOILET BOWL BUSINESS

    • Janie T

      Date: 06/11/2025

      June 6,25 I had online reservation through Priceline for my rental car with Dollar car rental in *******, **. Airport **************************************************************** . After stand in line they have unprofessional employee, this was Friday at 3:30pm, on 06/06/25. She a pregnant young lady, after she finds my rental information, she tell me they doesn't do same day rental. After calling Priceline and the try to contact Dollar rental main off no one answered. So not only was my rental was not honored but my money wasn't refundable either, only thing refundable was they car insurance. So here it's is to day 06/11/25, my credit card was charged for a vechile which I never received. And as of today this company hasn't refundable my money. Are they a Scam, I asked my credit card company. I'm taking my contact as proof of payments and see what legal actions has to be taken to get my refund. Dollar rental has the money but I never received the rental. On top of begin disrespect by their employees in **********. Airport. I had to pay **** to pick me up again to bring me back home, They have no Manager on site at all to make them honored my contract that was paid for. Please put online in black and white that this company doesn't provide same day rental agreement. Priceline said they do and wondering why they not answering the phone or the email that they sent about giving me my refund. Please don't rent a vechile from this company Dollar Car rental because that lady was run and turned everyone else away as well she just don't care,

    • Michael T

      Date: 06/11/2025

      I have two complaints, one specific and one general (that my be price gouging).The specific is that I rented a small truck (paid in advance) but when I arrived, they only had larger ones making - requiring more gas and thus costing me more.The bigger complaint is related to tolls in **. Your only options for paying tolls is to "pre-purchase all tolls paid" for $13.99 per day OR pay each toll + a daily usage fee of $9.99. Some type of general convenience fee for processing seems approporiate but $9.99 for each day (on top of the tolls) seems excessive OR they should have some kind of option to log in and pay for your tolls directly from the state polling authority (in which case you really would be paying for the convenience if you used their service).I'm sure other rental companies are doing the same but it seems like price gouging - especially when no third option is available.

    • Lisa P

      Date: 06/09/2025

      Rented a car from Dollar at ***********************. Desk person was extrem rude. I advised the clerk that I had taken AAA ins on the rental, the clerk refused it, I advised him I did not want his ins. upon receiving my final bill today, He had added $110.97 to my bill for insurance. Most importantly there was a yellow dye from the key fob that litterly got all over my hands and all over everything that it came in contact with. I called the desk and tried to discuss it with them and they hung up on me. whatever it was, is still on my hand 4 days later, and deactivated my personal key fob, *** had to come to the airport at 2AM and help me get my car working by resetting the keyfob. Dollar customer service is pathic, the desk people just hang up on you, they want to deal with you at all. I also have lost my air pods in this as well, because the color will not come off, and not knowing what it is, i'm sure not going to use them. DO NOT EVER RENT FROM DOLLAR OR HERTZ, The Dollar counter was closed so this was all HERTZ personnel that were this rude. In total I have been hung up on 7 times since Wednesday June 4th. And I have been on hold a total of 46 minutes of my life over several phone calls since June 4th. DO BETTER!!!!!!

    • Josie S

      Date: 05/27/2025

      I WAS going to get a rental car. I booked a reservation online for about $200, but when I got to the desk to pay for it after flying all day, the employee said there's a fee for people under 25 that's $35/day, and if you’re using a debit card they have to hold an additional $500 until you return the car. None of these fees were listed when I booked it through Priceline, and after getting updates all day I only found out when I was about to pay for the car. With taxes and fees it would’ve been $617, plus the $500 on top. I didn’t even bring that much money with me on my trip. So I’m basically screwed now, and I have to take an uber everywhere I go.




    • Laura E

      Date: 05/26/2025

      Worst company ever. I rented a car and the price that was supposed to be $281.28 actually ended up being $1,428.00. The lady who checked us in was too lazy to change the main driver so she charged us for both drivers even though one was driving. They did not accept our car insurance and basically forced us to pay for theirs and it wasn't even full coverage. NEVER renting a car again due to my terrible experience with Dollar Rent A Car.

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