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Business Profile

Auto Rentals and Leasing

Dollar Car Rental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Important information

  • Customer Complaint:
    Dollar Car Rental requests and BBB recommends that if you have any complaints or concerns, please contact Dollar's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

    The customer experience information and complaint history provided in this BBB Business Profile reflects Dollar Car Rental's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Dollar and its locations throughout the world.

Complaints

This profile includes complaints for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dollar Car Rental has 305 locations, listed below.

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    Customer Complaints Summary

    • 1,713 total complaints in the last 3 years.
    • 515 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dollar didn't uphold my reservation for a car I had made for 7/3 - 7/7/2022

      I am complaining about my recent rental experience at Dollar for Confirmation KXXXXXXXXXX at Oakland International airport. There were several issues with the rental

      There were about 15 people in front of me in line for Dollar, and each was unhappy. The line took 1 hour and 45 minutes to get to my spot. When I spoke with the rep I was told like everyone else that despite having a reservation, there were no cars for rental and they did not know when there would be cars. This is what we were all told after waiting for close to 2 hours, that our reservations were useless and we'd have to keep waiting.

      Instead of offering us cars that were available, we required all customers to pay to swap cars to vehicles that were in inventory at the Oakland Airport Dollar. This seems dishonest and taking advantage of travellers that had previously booked a rental car. I ended up paying the $40 / day upgrade fee because we'd already lost 2 hours of time with who knows how much more lost time. I ***'t think I should have been charged for an available car, when Dollar didn't uphold the reservation contract.

      This seems to be predatory bait and switch tactics and illegal by Dollar. I will never rent from Dollar again, this was by far the worst rental car experience I've ever had.

      Business Response

      Date: 07/26/2022

      Consumer Response /* (3000, 10, 2022/07/25) */
      Dollar has refunded the amount I had to pay to get my vehicle I reserved. I no longer need assisstance with this matter and consider it resolved

    Dollar Car Rental is NOT a BBB Accredited Business.

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