Business Profile

Auto Rentals and Leasing

Dollar Car Rental

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Dollar Car Rental requests and BBB recommends that if you have any complaints or concerns, please contact Dollar's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Dollar Car Rental's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Dollar and its locations throughout the world.

Complaints

This profile includes complaints for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,705 total complaints in the last 3 years.
499 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a rental from 6/524 thru 6/9/24 in ********. I returned the car on 6/9/24 and went to the counter with the keys and said I was checking the car in. The lady at the desk said to put the key on the counter/basket and I did so. She said I was all good.The following few days later I get an email stating that they charged my card and extra $458.95!! As stated on the email receipt - Concession recovery fee $16.83, FLA Surcharge *****, Keys/Parts $395, and Tax $15.03 for a total of $458.94!!!! I returned the car, full tank and returned the keys!!! I demand a refund! ****, the $458.94 is almost twice what the car rental was. I still have not receive the $200 deposit either. Please respond.
Business Response
Date: 06/19/2024
BBB Complaint# ********
Rental Agreement# *********
This is in response to *********************.
After review of the notes on the rental agreement, the rental location confirmed that the customer did not return the keys. The the key fee charge is valid.
Thank you for contacting us.
Initial Complaint
Date:06/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/01/2023, I rented a car from dollar rent a car from the **************(rental agreement no. *********). They charged me $804.17 for it and I have the receipt as well as credit card statement to show as proof. Now 10 months later, they are harassing me that I need to pay $172.28 and there is no reasoning on why I need to do this.
Business Response
Date: 06/18/2024
BBB Complaint #********

Rental Record #*********

This is in response to **********.

Thank you for reaching out and providing this information. I have reviewed your case, and must respectfully decline your request for a refund in the amount of $804.17. Upon reviewing your rental I see you booked through Expedia, and that Expedia declined to pay the voucher in the amount of $172.28 which is the cause for the letter from our billing department. I would kindly suggest speaking to Expedia regarding this matter. In regards to the remaining balance of $804.17 was correctly invoiced. Again thank you for allowing me the time to review your concerns.

Thank you for contacting us.
Customer Answer
Date: 06/19/2024

Complaint: 21853455

I am rejecting this response because:
If I have paid you $804.17 already for the rental, why are you sending me invoice of $172 again? Expedia didn't send me any invoice, you did and that also 10 months after I have rented the car and paid over the top for it. This is completely harassing your customer and punishing them to ever renting a car with you.

Sincerely,

*******************************
Business Response
Date: 06/21/2024
Hello *******************************,
The $172.28 is because Expedia declined the prepaid amount for your Dollar rental. The $172.28 was then passed to you directly. If you are seeing a charge from Expedia you will need to reach out to them directly.
Customer Answer
Date: 06/21/2024

Complaint: 21853455

I am rejecting this response because:
I have already reached out to Expedia and they have no records for any communication with your business or if rejecting any payment to you and neither was I ever charged $172.28 by them. I rented the car from dollar on 8/1/23 and I paid $804 for it for which I attached receipt as well, this $804 was paid by me directly to dollar rental and that's the reason I have filed this complaint.
On the day, 8/1/2023 when I reached dollar rental at the **************, we were doing a cross country move and my 1 year old kid was crying while the people at the ************** dollar rental store exploited me to charge $804 for renting a bag ***** pilot and now you are somehow charging me $172 for which neither me or Expedia has any record. There is no basis for this charge.

Sincerely,

*******************************
Initial Complaint
Date:06/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a car from Dollar on 5-27 to 6-1-24. During the rental the check engine and oil lights came on. I called and they said we had to exchange the car. After hours of being on the phone and arguing they finally agreed to exchange the car. The agent at the Dollar counter said do not worry about putting gas in either car for our inconvenience. We get home and get charged for gas $112.55. You cannot reach a person so I emailed them and they said nothing they can do. Also we got charged $69.95 for tolls. We used 2 tolls and I am willing to pay for 2 tolls. $1.35 each not $69.95.Dollar is a scam and I will never use them again. We were on vacation and it really put a damper on our trip. They are rude and not truthful.
Business Response
Date: 06/24/2024
Complaint ID: ********
******************** RR#: 152153245
This correspondence is being sent in response to *****************. Thank you for allowing us the opportunity to review your concerns.
We apologize for any troubles encountered during your rental with the vehicle provided to you. All Dollar vehicles are to be thoroughly cleaned, serviced,and in good mechanical condition before being released for rental. We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience. Your comments have been forwarded to the Area Manager for internal review and any corrective action deemed necessary.
Upon reviewing our records, we have been unable to locate a report made to our ****************** Services (***) team to report any issues with the vehicle assigned for your rental. Customers are provided the contact information for our *** team on Page 1 of the rental contract and are encouraged to report any issues to the *** team as soon as possible so that they may be resolved expeditiously.
With this in mind, we can confirm a vehicle exchange took place during your rental and while we cannot confirm a tank of fuel was promised by the branch, as a gesture of customer service, we have processed a refund of the Fuel & Service Charge. Please allow up to 5-7 business days for the funds to show on your billing statement.
Initial Complaint
Date:06/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked my car at Dollar Rent a Car through Expedia. I was to pick up Standard size car on 5/22/2024 at ***********, ********** and return it on 5/24/2024 at *******, **********. The booked daily rate was $66.57 per day. When I arrived at *********** to pick up my car, I was told that they don't have exactly same car ******** Santa Fe), but they never mentioned to me that my rate would be different from the one booked at Expedia ($66.57 per day). I gave my credit card, paid and picked up the car that they provided. Only after driving away did I notice that my daily rate was $186.30 per day, almost 3 times more than booked at Expedia. I tried to call Dollar and Expedia, but my issue was not resolved. I was in a rush to finish my chores, and didn't have much time to deal with Dollar.I was charged absolutely unfairly, it was not clearly articulated to me that my daily rate would be different from the one booked through Expedia. Had this been clearly explained to me, I would have rented a car somewhere else. I demand reimbursing me (or adjusting) to the rate I booked with Expedia. Attached are my Expedia car rental confirmation and Dollar Rental Record
Business Response
Date: 06/20/2024
Complaint ID: ********
******************** RR#: 149777445
This correspondence is being sent in response to a query made by ***************************. Thank you for allowing us the opportunity to review your concerns.
We apologize for the billing error on this rental. The Expedia reservation rate has now been applied correctly to your rental and a credit for $277.28 has been issued to the charge card originally billed. The credit is being processed at this time and will be reflected on your account statement within 5-7 business days. Rest assured, this matter will be addressed with our Area Manager in *********** for their full review and to take corrective action where deemed necessary.
Initial Complaint
Date:06/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 27, 2024 to May 30, 2024 I rented a car at **********************. I had booked the rental as a package through Expedia. The salesmen asked if I needed extra insurance and I responded no. I added that I have AAA auto club and used my AMEX to book so both have adequate insurance. At some point during the transaction I did sign a document approving charges for extra insurance. I was and feel completely mislead and feel the salesperson took advantage of me.
Business Response
Date: 06/24/2024
Complaint ID: ********
******************** RR#: 152341125
This correspondence is being sent in response to a query made by ***************************. Thank you for allowing us the opportunity to review your concerns.
We apologize for any misunderstanding regarding the additional charges billed for the Loss Damage Waiver (LDW) on your recent rental. Our records show that these services were accepted and signed for at the time of rental and the benefits of these services were extended for the duration of your rental. As these charges were outlined on the rental contract, which was signed, they are considered valid and a refund not warranted. Please find a copy of your Signed Rental Agreement (SRA) attached. While we are unable to recreate a verbal conversation at the rental counter, we must base our decision on the rental contract. Due to this,we encourage all customers to review the printed and provided copy of the rental contract before leaving the rental facility. With this in mind, we must respectfully decline your request for a refund of the optional services.
Customer Answer
Date: 06/24/2024

Complaint: 21852490

I am rejecting this response because I specifically told the agent I didnt want anything additional and I was told it was for the actual rental fees which I believed because I was unaware my wife prepaid through Expedia. He charged me for a gas car because he claimed electric was standard, something Ive Never heard of. And then he went to charge me for insurance where I had already told him NO I had AAA and Amex platinum and didnt need insurance. He was very rude, pushy, misinformed and made sure to take advantage of me and purposely lied and deceived me, completely unacceptable!!!

Sincerely,

***************************
Business Response
Date: 07/01/2024
Complaint ID: ********
******************** RR#: 152341125
This correspondence is being sent in response to ***************************.
We show you also contacted our ************ team who provided a refund of the *** as a gesture of goodwill. We consider this matter as being fully addressed and closed at this time. Further adjustments or credits are not warranted.
Initial Complaint
Date:06/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 2nd, 2024, I made a reservation through ********* Airlines for a 2-day Dollar car rental. My reservation number was K8461943133. The estimate from ********* was $127.64. I was supposed to pick it up on Thursday afternoon, May 30th, at the ************************ and return it on Saturday, June 1st, by 2:00 p.m. I had a 6:50 a.m. flight on Saturday and returned the car a little after 6 a.m. I didn't see any attendants when I pulled up. There was a row of spaces with signs marked for returning cars. All of those spaces were full. I parked the car in the very next adjacent space. I didn't see any attendants when I got out of the car. I was running a little late, so I didn't go look inside the kiosk; I couldn't see anyone in it. I figured they'd find the car that morning. On June 5th, I got a bill charging me for a full week of rental and a late fee, a total of $738. The email said the car wasn't turned in until June 5th. Dolllar has no customer service numbers. Every number directs you to an electronic form. I have filled the form out twice. The electronic message says that responses to form submission would take 3-5 business days. It's been 8 business days. I find it hard to believe that the car sat there for four days and no one noticed. At any rate, I arrived back in *** on the 1st and turned the car in before 7 am, well before my 2:00 p.m. deadline. I would like a full reimbursement of the $600+ overcharge as it has caused some financial hardship. I have uploaded my original ********* reservation, an e-mail confirming that I did fly out of ********* on June 1st, and the bill from Dollar. I received no phone calls from Dollar. Their receipt says the car was returned at 8:41 am on the 5th. I don't know who was on duty but they didn't receive the car back from me. I was in ********.
Business Response
Date: 06/24/2024
Complaint ID: ********
******************** RR#: 153931046
This correspondence is being sent in response to a query made by *************************. Thank you for allowing us the opportunity to review your concerns.
After reviewing our records, we have determined a credit is due. An adjustment of $580.87 is being processed to the account billed. We sincerely apologize for the billing error. The adjustment is being made at this time, but may not appear on the next monthly statement due to billing cut-off dates. Rest assured, your concerns will be addressed with appropriate management for their full review.

Thank you for bringing this matter to our attention. We appreciate your business and look forward to the opportunity of being able to serve you again.
Customer Answer
Date: 06/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car on 2/29/24 from Dollar Rent a Car (DR). The representative indicated the cost for tolls would be $13.99. I agreed to $13.99. I was later billed $69.95 because the representative failed to inform me that the $13.99 was per day. Once I received the invoice, I contacted **************** (AE) to dispute the charges. **************** removed the $69.95 from my credit card. A few weeks later I received an invoice from DR for $69.95. I contacted AE, and then called DR upon the direction of AE. They stated DR should not be billing me directly because I have proof of dispute form AE. I contacted DR ************** on 6/11/24 and was told by ******* that I should call them back tomorrow because they did not have the invoice that was sent to me (Rental Agreement #*********, Invoice Date 5/31/24, Document# ************) and they should have it by tomorrow. I gave them 2 days and called back on 6/13/24. I spoke to ****** who said ******* was incorrect, they will never get the invoice and I should contact *****, their parent company *************,option 3,5). I called this number and ended up in the exact same place as I was when I spoke to *******. ****** said I should also try to contact DR via their website (www.dollar.com). Their website noted the following - Unfortunately your toll charges do not yet appear on your account. I am going in a vicious circle and getting nowhere, when this charge has already been taken care of by AE. Please help! They should not bill me for a charge that is not legitimate. Their representative should have indicated that the charge of $13.99 was per day. I would have never used a toll road if I knew the charge was so high.
Business Response
Date: 06/16/2024
RE: BBB Complaint # ********

Dear **************,
Thank you for reaching out to us regarding your toll charges. I have reviewed and attached the signed rental agreement. On page 1, you did sign and agree to the Toll Charges at $13.99 per day. As we were not present for the conversation between you and our representative, we must rely on the documentation available. With respect, the signed rental contract is a legally binding document. It is the customers responsibility to review the terms of this documentation before departing the rental facility in order to ensure the terms of the contract are correct. In accordance with the Signed Rental Agreement the charges have been correctly billed. Please let us know if there is anything else we can help you with. Have a great weekend!
Customer Answer
Date: 06/24/2024

Complaint: 21845737
I am rejecting this response because: There is no way I would have signed a document indicating a fee of $13.99 per day for toll fees if it was clearly defined on the form offered to me. Again the agent for Dollar Rental did not indicate a fee of $13.99 per day, the women only said - the fee was $13.99 - therefore I should not have to pay this fee. I should only have to pay a total of $13.99, not $13.99 x 5, or $69.95. **************** agreed with me and I am not sure how you (Dollar Rental) refuse to do so.
Note, I apologize for the delay in responding. I was out of town from 6/17/24 through today 6/24/24, and I did not have tools to reply while out of town.
Sincerely, ********************* ************
Business Response
Date: 06/25/2024
BBB Case 21845737
Rental Record 984626414

This is in response to *********************,

Page 1 of the rental agreement shows a breakdown of the charges. It shows the toll charges accepted at $13.99 per day. The charge is considered valid and no refund is warranted.

Thank you for contacting us.
Initial Complaint
Date:06/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Thrifty at the ******************************. I called customer service to extend it on the day before was due. You guys record phone calls with your agents so you can pull up the call. I was given a way higher rate to extend the vehicle then I was told to continue renting it at the current amount I could just keep it until I wanted to return it and then I would pay the lower rate at the location. Then a few days later someone named ***** from the Toronto ******* location contacted me via email. And asked me to provide a return date. I did June 29 2024 she then told me they would take an additional hold of around $1900on my card. I never heard back from them on June ********************************************************************************* to provide her with a different one. On June 12 she replied that the car had been sent to Repo because I did not contact them since June 7. I did contact her as well as the call center. You guys took the car while I was several cities away from ******* with all of my personal belongings in it. No one called me I verified again with the call center you guys definitely had my phone number. And she never replied to me for payment and your call center agent told me to pay when I return it. I am very upset about this. As a business owner myself this is terrible customer service.
Business Response
Date: 06/15/2024
RE: BBB Complaint # ********
Dear Ms. ***************** you for reaching out to us today regarding your concerns regarding your failed extension. According to our terms and conditions, you must return the car to ***** by the due date specified on the rental record, or sooner if demanded by *****. If you do not return the car when required by this agreement, then after ***** sends you a written demand to return it, sent to your address shown in your enrollment or otherwise provided to *****, ***** may remotely disable operation of the car and, at your expense, recover the car where and when it is found. The ***************** is not responsible for personal property left in our vehicles. If items are found, we allow them to be kept in our lost and found at the location for a period of 30 days. Please reach out to the location directly for further assistance with your belongings. Please also follow the following link to our lost and found site to see if your items have been found.
*********************************************************************************************************************. I appreciate the chance to review your complaint today. Have a good weekend!
Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Dollar at MCO on May 20th. After we cleared the reservation agent at the desk pressuring me into the liability insurance on the car, we made our way to pick up our SUV rental. We packed the car and kids up, then started to drive away only to notice the check engine light on and tire pressure was low (22PSI). We alerted staff who gave us a different car. We unpacked the screaming children, bags and loaded up the replacement car. As we headed down the highway to the food store we noticed the severe dingy, dirty condition of the car. The car smelled terrible, there were graffiti tags on the inside of the car, there was a missing center light inside completely exposed. The car did not appear to be properly cleaned. Exhausted, we made it to our hotel. That evening I called the number provided on the reservation information I received, unable to reach a human being. I decided to message Dollar on X. A few days later after never speaking to a human being from Dollar we came out to the car and noticed cockroaches crawling up the windows and center console. We inspected the car and noticed several dead cockroaches under the driver's seat. I am pregnant, so I did not want to put myself or my children back in the car. My husband took over the efforts to try to get rid of the roaches while trying to reach someone at Dollar. We never were able to reach a human being at Dollar that evening, so I decided once again to reach out on X. I was promised someone would call me, but nobody ever did. The next morning, panicked, we ended up calling roadside assistance. After MULTIPLE conversations with numerous people, we were told we had to get back in that car and I had to drive it back since I was the primary on the reservation and FILL IT UP with gas. We dropped the car back off dead roaches under the seat and all, and were provided a new car for the last hours of our trip. I reached out to the company via several outlets. My calls and emails have not been answered.
Business Response
Date: 06/15/2024
RE: BBB Complaint # ********

Dear ********************,
Thank you for reaching out to us regarding your dirty vehicle. I apologize for the way you received your rental car. We strive to provide clean and well-maintained vehicles, and I regret that we fell short in this instance. Please rest assured that we will address this issue to ensure a better experience for our future customers and any corrective action. As a gesture of our concern, I have refunded $50 back to your account. Please allow 5-7 business days for the deposit to show in your account. We appreciate you choosing Dollar and appreciate you bringing this matter to our attention. Have a great weekend!

Customer Answer
Date: 06/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My original charge thru Priceline (Priceline trip # ***-568-045-18) was $54.51,( which included $13.00 for collision coverage) for renting a compact car at *******************************. pickup 9 a.m. June 7. to be returned by 7:30 a.m June 8. However, when I got to the rental desk, the agent said I still needed to get collision insurance, which was $29.04/ Also, he added, without mentioning anything to me, premier road service, for $9.99.. I have no need for that because I have AAA and also road service on my own car insurance, which includes rental cars. Also, a $500 deposit was put on my US Bank debit card. The agent said this would be refunded was soon as I returned the car, however, I have not received any refund. I got a bill from ***** (whom I assume owns Dollar) for $591 on my checking account ., however, as I said, I haven't received any refund so far for the $500 deposit. I did get a message from ***** saying the money would be refunded with ***** hours of the car return, but I haven't received any refund to my checking account . The car was returned about 6:30 a.m. on June 8, however, there was no-one at the rental return to check it in. I don't know how Dollar could get an A+ rating from you if this is how t hey operate!
Business Response
Date: 06/20/2024
Complaint ID: ********
Dollar RR#: 158320761
This correspondence is being sent in response to a query made by *****************************. Thank you for allowing us the opportunity to review your concerns.
We apologize for any misunderstanding regarding the additional charges billed for the Loss Damage Waiver (***) and ***************** Services (PERS) on your recent rental.Our records show that these services were accepted and signed for at the time of rental and the benefits of these services were extended for the duration of your rental. As these charges were outlined on the rental contract, which was signed, they are considered valid and a refund not warranted.
Additionally, we have reviewed our **************** records and show our **************** team advised a refund was not due as the services had been accepted and signed for. We have no record that a refund was promised or issued. Therefore, we must advise a refund is not warranted.
However, as a one-time gesture of goodwill, we have processed a refund of the *** and PERS in the amount of $41.07. Though processed today, please allow up to 5-7 business days for the refunded amount to be reflected on your billing statement. This timeline is not determined by Dollar, but by your financial institution.

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Dollar Car Rental is NOT a BBB Accredited Business.