Complaints

This profile includes complaints for Dollar Car Rental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dollar Car Rental

  8501 Williams Rd Estero, FL 33928-3325

• 

  Dollar Car Rental

  3535 Ulmerton Rd Clearwater, FL 33762-4212

• 

  Dollar Car Rental

  10991 Terminal Access Rd Fort Myers, FL 33913-8223

• 

  Dollar Car Rental

  6000 Airport Cir Sarasota, FL 34243-2105

• 

  Dollar Car Rental

  28000 Airport Rd Punta Gorda, FL 33982-2453

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our family (2 young children) rented an SUV from Dollar Car rental and paid in advance. When we arrived at the ********* airport and went to retrieve our SUV, there were no SUVs available the clerk in the parking lot told us. She told us she would give us a van. We told her we didn't want a van for our road trip around ******, and we wanted what we had paid for - an SUV. There was an SUV in the parking lot and she refused to give us the upgraded vehicle because she said we didn't pay for that. Yet, they gave away the vehicle we did prepay for. We didn't want the ********* that was our only option. It was 11:30pm and as I mentioned, we had to young children. We just took the van. As we got to the van, it was CLEARLY not even cleaned from the previous person; spilled drinks, stuff on the floor, a wrapper, etc. We paid $232 for an SUV that we were refused on and given a dirty vehicle. I have reached out to Dollar twice, with no real resolve. The man at the drop off told us to recontact them, and I still have not been helped. We would like to be refunded / compensation for the situation.

  Business Response

  Date: 03/21/2023

  Complaint ID: ********
  ******************** RR#: 157558391
  
  This correspondence is being sent in response to a query made by ***********************************. Thank you for allowing us the opportunity to review your concerns. 
  
  Please accept our sincere apologies for the fact that the vehicle booked was not available. We understand that careful consideration is made when choosing the vehicle you require, and that is why we have such a wide range of vehicles available in our fleet. Whilst we do state that a vehicle from the class booked will be available, on rare occasions,unforeseen situations arise that are beyond the branches control. This is usually caused by late returns, extended rentals, damaged vehicles etc. When it does occur, our policy is to provide a vehicle from the next available group at no extra cost. Having reviewed the details of your rental, we can see that the branch have followed our policy correctly, and therefore, we regret to advise that no refund is due.

  All Dollar vehicles are to be properly cleaned, serviced, and in good mechanical condition before being released for rental.  We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience regarding the condition of the vehicle provided to you.Your comments have been forwarded to the Area Manager for internal review and any corrective action deemed necessary.  As a gesture of concern, we are mailing a $50.00 certificate to you at the address provided. Please allow standard mailing times for this certificate to arrive. 

   

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,The rental company illegally charged us $91.37 for the "fuel purchase option". We declined the fuel purchase option, and returned the car with the full tank of gas. After numerous back-and-forth emails, the company agreed to remove the fuel charge. However, they failed to recalculate taxes and fees associated with the removed charge and are still charging us more than it was agreed upon. I am requesting a refund of $105.76 (the difference between the already-charged-unapproved-amount of $182.52 and $76.76 of what I agreed to pay when booked with Expedia). Please, contact the company on my behalf and request a full refund.Thank you for your help.

  Business Response

  Date: 03/10/2023

  Complaint ID: ********

  RR#: 152430714

   

  I sincerely apologize for any inconvenience caused. I have adjusted the applicable taxes and issued a refund of $10.58 to your credit card. Please allow up to 7 business days for the refund to post to your account. 

  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.

  Customer Answer

  Date: 03/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had rented a car from Dollar car rental for Feb. 26th to March 6th at ****************** in ********** **. Before returning the car I had filled up the gas just outside the airport (under 1 mile). The rental agent inspected the car and told me I was all set. I then got an email with my rental receipt. On the receipt it shows they had charged me $114.64 fuel charge! There is no way anybody can think the car did not have gas when the fuel indicator was past the full line. This is a scam to steal people's money. I been renting cars for a very long time and never experienced something like this. No reputable company would s**** people out of thier money like this. I will never rent from Dollar again. I will also ask my company to red flag Dollar so nobody else gets scammed again.

  Business Response

  Date: 03/07/2023

  BBB Case #: ********
  RA #:  *********
  
  This is in response to *******************.
  
  I am sorry for any inconvenience experience regarding the fuel charge billed. Our records show you were in contact with Dollar **************** who refunded the fuel charge. The refund cleared our billing systems today (3/07/23) in the amount of $114.64.
  
  Thank you for contacting us.

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a rental from this company my rental #********* from ************** to ******* ** $216+200 depsiot for 1 day suppose to drop off at 330pm there was a storm traffic was slow so i added 4 hour and was told $90 i said ok is about 216 plus 90 total around 300ish with the added hour my timeline drop off is 730 as i get closer to the dropoff site heavy ************** so i made it around 755pm but i got charge in my bill total $428 when i went drop off i didnt see nothing so i just park where the return sign are left key in the dash n left hoping somebody will check it later ehen they have a chance but im being charge while the car alrrady return

  Business Response

  Date: 03/09/2023

  BBB Case 19540320
  RR: 155289326
  
  This is in response to ***************
  
  In review of our records, I can see where the rental was not checked back in until 4:41 am on March 2nd, 2023.  It was found the vehicle was not returned to the designated area which took the local staff longer to locate and check in the vehicle. As a one-time curtesy I will refund $98.65 only billing four extra hours vs an extra day. This refund was entered today 3/09/23 and can take up to seven business days to post to the account billed.
  
  Thank you for contacting us.

  Customer Answer

  Date: 03/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Minya Li

  Thank you for understand but I went to the return sign whrre dollar / and another company combine together I went there nobody so I left with the key in front of the dashboard at 755ish when original is 730 I admit I was late 20min due to heavy ************** during that time when I was on the way to the airport to he location to drop off and for them to say that they didn't check until 441 I have no idea what the staff been doing offscreen

• Initial Complaint

  Date:03/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a rental car reservation via *************** of *** ********** (AAA) with Dollar Rent A Car ******************. Confirmation #K4151202813. Upon getting into the vehicle on the rental car lot, I reviewed the paperwork and noticed that the Daily Rental Rate listed on the rental paperwork was higher ($40.62 + taxes) than the Daily Rental Rate listed on the email reservation confirmation from AAA ($36.55 + taxes).I immediately (before driving anywhere) went back to the rental desk counter to inquire and have it corrected. The explanation I was given by the Dollar Rental counter agent is that I needed to contact AAA; that they were unsure why AAA had sent me an email confirmation listing $36.55. The price that AAA had sent Dollar was $40.62 and that is the price I am required to pay. Say what?This is not about the money. $5 a day. But as a business practice, this is completely unacceptable. As the customer, when I make a reservation via two "reputable" organizations like AAA and Dollar Rent A Car, I expect to be charged the amount that I have listed on my reservation confirmation. How can they then charge me a different amount without my permission?

  Business Response

  Date: 03/09/2023

  BBB Case 19537149
  RR: 156796894
  
  This is in response to *******************************
  
  After a detailed reviewing the rates for this rental, I have found the charges incurred on this rental are correct ********* on the reservation made. Per the reservation and rates billed the base rate before any discounts are applied was $40.62 per day and $6.70 for the extra hour(s). Once the 10% discount is added this reduces the rate to $36.56 per day. After careful review, no adjustments are warranted on this bill as the charges are correct.
  
  Thank you for contacting us.

  Customer Answer

  Date: 03/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I will consider this case closed with no further action required by BBB at this time. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for a car rental for business purposes with Dollar Car Rental but I was charged for damage waiver insurance during a misleading check-in process. My rental agreement is *********. During check-in for the car, I was offered damage/collision waiver insurance and I declined verbally. I even mentioned how I am covered through my company for official travel. I was then asked about tolls and gas. I said I would take the option to fill the car up upon return and pay the toll fee one returned as opposed to prepay. I was instructed to insert my card into the cc machine, at which time I inserted my card and clicked the "agreed button." It was unclear that I was agreeing to the damage waiver that I verbally declined. I was given a printout I was told to take to a kiosk outside. This printout had a dollar figure on it, but the top indicated charges were not final. I didn't stop to analyze the "unfinalized" document and even thought this may be a hold fee for tolls and gas. It did not occur to me this may be the damage waiver insurance I declined at the beginning. After closer inspection the following day and realizing the charge hit my credit card the following evening, I tried to call back to correct the issue. My calls were a mix of no one picking up or getting put on hold past the service operating hours. Due to work I had to call later in the afternoon. The only time I could get a real human being, was when I returned the car at which time I was told I cannot decline the service after the rental. I explained my contact efforts, my existing company and credit card insurance coverage and I was told I would have to speak to a manager and given a phone number. I called the manager's number numerous times but no answer. I left a voicemail but it was never returned. This is a misleading way of doing business to make a little extra money. I rented from Sixt 2 weeks later and their processes were clear as day. I travel a lot and Dollar has lost my future business.

  Business Response

  Date: 03/08/2023

  BBB Case #: 19532352
  RA #:  129345801
  
  This is in response to **************************
  
  ************************* entered into a contract with Dollar Rental cars on January 25th, 2023. In accordance with the provided Signed Rental Agreement our records show he accepted the optional coverages for the Loss Damage Waver (LDW). This optional coverage was used during the rental between January 25th through January 28th, 2023. Should an accident have occurred we would have honored the conditions of the selected coverages.
  
  Adjustment credits are based on information which, in this case, does not support an adjustment to the additional charges billed.  As we were not present for the conversation between yourself and our representative, we must rely on documentation available. In accordance with the Signed Rental Agreement the charges are valid, and no adjustment is warranted. 
  
  
  Thank you for contacting us.

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19532352
  
  I am rejecting this response because: as can plainly be seen on the ** documentation, it says "Incomplete **." It is unclear what this document means. This combined with the fact that I verbally rejected the waiver at the counter (with an explanation), the fact that I was not clearly presented the option in writing (presented as an unclear accept option on a digital pad after discussing toll payment options), and the fact that I didn't need damage waiver insurance due to my status traveling for business support my claim that this charge is wrong. Lastly, the company conveniently makes it difficult to reach them to address the issue as hold times are excessive, onsite technicians cannot help, and their site manager does not return phone calls.   I don't expect resolution as the company clearly chooses misleading business practices to take advantage of people as opposed to seeking customer satisfaction which drives repeat customers. I travel a lot and have not experienced this with other companies. While I doubt it will make a difference, I plan to share my negative experience as reviews to help not be taken advantage like I have been.       
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/14/2023

  Complaint ID: *********

  RR#: 129345801

   

  Please be advised "Incomplete RR" only means the vehicle information hasn't been assigned. As we are unable to substantiate a verbal conversation we rely on the signed rental agreement to verify your acceptance and understanding of your charges. Although all is in order, in the interest of customer service I have issued a refund of $148.72 to your credit card. Please allow up to 7 business days for the refund to post to your account. 

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still believe the practice is unclear and unfair to customers. I recommend the company strongly consider updating their damage/waiver insurance process to ensure transparency.  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for a rental car for 510.78$ with this company using Expedia on 6/29/22 with instruction that I would have to pay the facility service fees. (8/31/22) At the facility my companion and I waited 3 hours to pick up our car, we were provided with a service recalled vehicle and sent back to the counter to get a different vehicle. At the end of our trip (9/6/22) we were charged twice the prepaid amount at ******* in premium services, add ons and servicing fee. The only one we authorized was an additional driver. We were also told there would be a deposit that would be refunded when the car was returned and no other charges, unless vehicle damages were found. The later charges were not for any damages. My companion and I both tried to contact the company over the course of the week we returned home. We tried their online platform twice and got an automated message saying we would be contacted within 72 hours but never were. We also tried calling their 800 number where we sat on hold for 3 hours before the line hung up automatically. We continued to struggle to get in contact with this facility to discuss the charges to the point where I disputed the over paid sum with my bank. My bank investigated the claim and were able to come to an agreement with the merchant. However the day before I received notification from my bank saying they refunded in my favor, a new invoice arrived from Dollar for the same sum. I contacted my bank asking if this was an error and was told that it was no problem and that it was resolved. But I still kept getting invoices and finally a collections notice for the same refunded sum. This time I was able to get a hold of Dollar who shared that it was for the same charges as the previously disputed and agreed upon refund, claiming the refund with my bank was in regards to the prepaid fee only. However, my bank shared that it was for the same services they are claiming on the new invoice as the original dispute included them in same charges.

  Business Response

  Date: 03/13/2023

  Complaint ID: ********
  RR#: 833465076
  
  This is in response to ************************************
  
  
  I apologize for the inconvenience that this matter has caused you. On page one of the Signed Rental Agreement (SRA) shows that the Loss Damage Waiver (***), and Additional Drivers fee was accepted. In accordance with the Terms and Conditions of the **** and the information in our systems, the charges are correct. However, after further review and consideration, we have proceeded to adjust the charges billed by removing the *** charge as a gesture of our goodwill.
  
  

  Please be advised that due to a chargeback by your banking institution, there is still a balance owed of $91.00 for the Additional Drivers fee. Please contact our ********************** at ************ to assist with making this payment.
  
  

  Thank you for contacting us.

  Customer Answer

  Date: 03/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dollar Car Rental attempt to defraud federal government, one traveler at a time. Picked up car from Dollar at **********'l Airport, 27 Feb. Rental agent added fuel purchase option WITHOUT asking me. Didn't see it until I checked the rental agreement a couple of hours later (my error, should have checked before leaving rental agency). Immediately called Dollar **************** to rectify (1st attempt). Told "they'll take care of it when you return the car." Returned car, full fuel tank, to same *********** Feb. Asked agent to remove fuel purchase option from transaction (2nd attempt). He said would "occur automatically" when he entered full tank return (I asked, "Are you sure?" He replied, "Absolutely.") Received e-mailed receipt later, checked it next day, fuel purchase option still on there. Called Dollar **************** (3rd attempt). Quickly processed refund, said I would receive it in **** business days. I asked for updated receipt to file with travel voucher (due today). Said impossible to print updated receipt until refund fully processed. Asked to speak with supervisor. Supervisor said 1) no updated receipt till refund fully processed, 2) no one at any level of organization could do anything different, and 3) he didn't have a supervisor (when I asked to speak with his supervisor). I could also hear him laughing with a colleague about my call. He was ******, ****, in *************.

  Business Response

  Date: 03/09/2023

  Complaint ID: ********
  RR#: *********
  
  
  This correspondence is being sent in response to a query made by **************************** 
  
  I sincerely apologize for the inconvenience experienced.  Please be assured your concerns were forwarded to the appropriate management for internal review and any corrective action needed. After my thorough review of our records, I can confirm a credit in the amount of $83.26 was issued on 03/03/2023.  This credit was issued back to the credit card on your account, please allow 5-7 business days for processing.
  
  Additionally, please see the updated invoice attached for your review and records.
  
  Thank you for allowing us the opportunity to review your concerns.
  

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the 2nd time in the last two times Ive used Dollar Rental that this happened. The first time I figured it was just an honest mistake. Now Im thinking this is a standard business practice of Dollar in an attempt to extort as much of the credit card hold amount as possible and hope customers dont notice. Each time I rented a vehicle, the estimated charges were shared and agreed to. I returned the vehicle way ahead of time to the same garage in midtown manhattan with a full tank of gas and no damage. Each time the final receipt I was sent was for the entire amount of the credit card hold (131 estimated, 332 charged). When reviewing the receipt each time it was clear that they had added significant charges for returning the vehicle to the wrong location. This was false. When it happened the 2nd time I realized this was their standard practice hoping most people are charging their expense accounts and not paying attention.

  Business Response

  Date: 03/07/2023

  Complaint ID: ********
  RR#: 153620633
  
  
  This correspondence is being sent in response to a query made by *********************. Thank you for allowing us the opportunity to review your concerns.
  
  I sincerely apologize for the inconvenience experienced.Please be assured your concerns have been forwarded to the appropriate management for internal review.
  
  After my thorough review of our records I can confirm a credit in the amount of $269.85 has been processed back to the credit card on your account on 03/03/2023. Please allow 5-7 business days for processing.
  
  Please know we take all customer concerns seriously.
  

• Initial Complaint

  Date:03/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a car rental for 2/8 7pmCT to 2/9 7pmCT with Dollar for $72.16. We arrived early for my reservation at the rental desk and asked to pickup the car at the reservation time as scheduled instead so that the rental would not start early and this require an early drop off. However, we were urged to pick up early as they had a car available early. We complied and left the counter at 6:15 to get the car from the garage and performed the required visual inspection, but when we drove up to the exit gate the attendant told us that we had to go back to the front desk because the car was on hold and he could not call himself. We drove back to the car pickup spot in the garage, walked back over to the desks, and mentioned the issue. The desk attendant said that the exit gate attendant should have called even though he told us he couldnt. They cleared the hold after we got back to the car and back to the gate, but by the time we drove out it was 6:50pm despite the fact that our pickup time was listed at 6pm. We drove back the next day in time for drop off at 7pm, but we were charged for an extra hour since the rental started at 6pm ($92.70 -$20 more than the reservation) please see the attached invoices. We attempted to resolve this issue via AAA, who placed the reservation on our behalf, but AAA has not received any response from Dollar on this issue for weeks, so we are seeking help from BBB.

  Business Response

  Date: 03/09/2023

  Complaint ID: ********
  RR#: *********
  
  
  This correspondence is being sent in response to a query made by ****************** 
  
  I sincerely apologize for any misunderstanding regarding the late return fee.  As shown in the invoice you attached the one-hour late fee of $8.95 was billed.  After a review of our records I can confirm a credit in the amount of $10.41 was issued on 02/13/2023 for the one hour late return fee you were billed.  This included the applicable taxes as well and was processed back to the credit card on your account.  Please allow 5-7 business days for processing.  The remaining balance in question is the airport fees.
  
  Thank you for allowing us the opportunity to review your concerns. 

  Customer Answer

  Date: 03/09/2023

   
  Complaint: ********
  
  I am rejecting this response because:

   

  Any airport fees would have been included in the initial reservation estimate of $72.16 (please see attached screenshot) this price was also confirmed by the Dollar representative upon pickup of the vehicle and AAA can confirm the same. The refund provided does not actually cover the complete increase of $20
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/13/2023

  Complaint ID: ********
  RR#: *********
  
  

   

  Please be advised the remaining charge of $81.90 is your daily rate plus the applicable mandatory taxes and fees. These are valid charges, therefore no additional adjustment is warranted. 

  Customer Answer

  Date: 03/14/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  Please review the two attachments.

  The TOTAL (including taxes and fees) reservation price was for $72.16 - confirmed by both AAA and Dollar in writing. This price was also confirmed verbally by the Dollar representative upon pickup. No where prior to return was a price of $82 communicated. You may be calculating fees based on an incorrect subtotal which includes the extra hour. The correct total including all taxes and fees based on all prior communication should be $72.16.
  
  Sincerely,
  
  *****************************