Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  PO Box 31166 Tampa, FL 33631-3166

• 

  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

• 

  Hertz

  114 International Way Huntsville, AL 35824-0000

• 

  Hertz

  315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Edited version of my email because only 2k characters:I picked up a rental Saturday June 15, 2024. I was disappointed by the presence of the car (stains on visor, not washed, hole in the driver side carpet). I mentioned it to the representative and was told that their car washing machine was broken. I noticed today (June 19, 2024) that the car trembles at 65 MPH. I called Hertz customer service *************) today at ******. I was told that Case# ******** was assigned for an exchange of my current vehicle. I was told by the re (might I add was rude) that she did not have an exchange for me. She said nobody called her to verify the exchange. She said she only had an upgraded vehicle for an additional $25 a day. I then called Hertz customer service *************) at ****** and spoke with ****. He said that this was a ****************** (which I didn't understand) and that Hertz could not offer me an upgraded vehicle at no additional charge. I paid $25 additional a day for loss or damage. However, somehow this didn't apply. I asked to speak with a Supervisor. **** was exceptionally rude. **** told me that there were no Supervisors available. Then all of a sudden he told me there was a Supervisor available. He then placed me on hold for about 5 minutes and then the call was disconnected. I then called back Hertz customer service *************) at ****** and spoke with ********. She basically said that there were no open locations near me and that she could issue a voucher. I told her that I'm not taking time off of work to get your car fixed. I asked her why she couldn't offer me an upgraded vehicle to keep me safe? She said that wasn't an option. She said I could try to go back to the airport again, tomorrow to "possibly" get an exchange. Why is it my responsibility to take time off work to take YOUR car to the shop? Why aren't you conducting safety checks prior to releasing cars? Why aren't you ensuring that cars are maintained and cleaned?

  Business Response

  Date: 06/23/2024

  RE: BBB Complaint # ********
  RR # 162810174

  
  Dear ******************,

  
  Thank you for reaching out to us regarding the quality of your recent rental vehicle. All vehicles should be properly cleaned and assessed before being rented out. We apologize for the way you received your vehicle and appreciate you bringing this matter to our attention for corrective action. Hertz prides itself on providing a clean and well-maintained fleet to allow our customers a comfortable ********************** experience. As a one-time gesture of our concern, I have issued you a refund for $50.00. Please allow 5-7 business days for the funds to deposit into your account. You may see an updated receipt on our website in three business days. I apologize for any inconvenience you experienced with the vehicle. Your satisfaction is our priority, and we look forward to serving you better in the future.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 9, 2024, *********** did not honor our return agreement and retrieved the vehicle while I was moving. Without notification. The rental had a new smart TV, my nine-month-old baby diapers, clothing, formula, and medication for her viral infection. My Mother had purchased items for my new home and has receipts for the merchandise that exceeds $500. Myself and my Mother has tried numerous times unsuccessfully to retrieve my property, even explaining to the customer service reps the urgency of getting back the baby's medication. We followed their policy and submitted a claim online Reference# ********. .We have tried to contact them repeatedly over the past two weeks to no avail. I have been told numerous times that someone will call me back, no one has called and when I try to reach someone over the phone I have consistently been placed on extended holds for over an hour and then the phone hangs up. I need help retrieving my property.

  Business Response

  Date: 06/23/2024

  RE: BBB Complaint # *******
  RR # H33373465
  
  Dear Ms. ********,

  
  Thank you for reaching out to us regarding your complaint. I am sorry to hear of your lost items of value. In accordance with the Terms and Conditions of the rental agreement, The Hertz Corporation is not responsible for personal property left in our vehicles. If items are found, we allow them to be kept in our lost and found at the location for a period of 30 days. Please reach out to the location directly for further assistance with your belongings. Please also follow the following link to our lost and found site to see if your items have been found.
  *********************************************************************************************************************
  I appreciate the chance to review these concerns and appreciate your understanding. Have a great day!

• Initial Complaint

  Date:06/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  : Falsified charges for date of service 03/03/2024-03/05/2023. returned car at **************** Hertz location, company claims car was returned in ************, ******* on 03/11/2024 which i never stepped foot in ************ charges my account over 1000 dollars i have attempted to retrieve video surveillance for my defense and i have attempted to resolve on own for 90 days, with no success or response from company .i just want them to : Remove charges in the amount of: ******* on card with financial institution and ending in:***** Fargo, 0432 (date in question) 03/12/24 Dear Hertz ,This letter of intent to *** shall serve as a formal notice that ***************************** intends to commence a lawsuit against you due to the following: Falsified charges for date of service 03/03/2024-03/05/2023. Plaintiff returned car at *************************************** location, company claims car was returned in ************, ******* on 03/11/2024. Plaintiff will attempt to retrieve video surveillance for his defense. Plaintiff has attempted to resolve on own for 90 days, with no success or response from company .I. THE PLAINTIFF. ***************************** (the Plaintiff). II. THE DEFENDANT. Hertz (the Defendant).III. SETTLEMENT DEMAND. As a result of your actions, the Plaintiff is willing to resolve the matter by you meeting the following demands: Remove charges in the amount of: ******* on card with financial institution and ending in: ***** Fargo, 0432 (date in question) 03/12/24 customer care case: ******************************* agreement: *********

  Business Response

  Date: 07/03/2024

  Complaint ID: ********
  RR#: 986153991
  
  Thank you for contacting us. We have investigated this matter and are unable to verify the vehicle was returned to ********, ** on 03/05/24. Our records indicate the vehicle was scheduled/reserved to be returned to *******, ** on 03/05/24, however it was returned to ************, ** on 03/11/24. Please provide any documentation to support your return to ********, ** on 03/05/24. This documentation can include your flight documents, boarding pass, etc.

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RR ********* On or about June 5, 2024, the Uber-Hertz rental I had rented was picked up by a recovery/ towing company. On June 6th I reached out to Hertz customer service number and explained that the car had been picked up and I need to get my possessions out of the car. I was told I need to go online and complete the lost and found form for the items. I did. The next day I went to the ********** location for Hertz where I rented the Uber-Hertz car from and asked if the car was there and that I needed to retrieve my items that were in the car. The lady at the (local) counter gave me two email addresses that I needed to sent an email to stating I needed to get my possessions. She stated that that she had no phone number that I could call and their new policy was to pass the email address on the the Hertz customer for all communications. I received an email that I was copied on on from Vehicle Control instructing me to fill out the lost and found form, which I had already done. On June 7th, I was also copied on an email from a *************************, Hertz Asset Recovery Specialist. The email stated:"MV Trac,Please assist with the below inquiry to obtain their personal belongings.Thank you,"There were email correspondence from June 10th to June 13th, between **************,MV Complaints, MV Trac, Vehicle Control and me(copied).I started contacting ************** after receipt of his email to plead for help with getting my possessions back. My calls prompted him to send ***** emails asking for someone to assist me with getting my items back.I went back to the ********** location on June 12th and was told that the car where my possessions were had been checked in at the *********************** and to go there. I went to the Hertz counter, explained, the lady radio called someone who said to come to her location and check the car. I went to the Hertz maintenance yard where I was told nothing was in the car and she did not know where my things are at. My things valued $758.

  Business Response

  Date: 06/22/2024

  RE: BBB Complaint # ********
  
  Dear ************************,
  I appreciate you bringing the concern over your lost items to our attention. In accordance with the Terms and Conditions of the rental agreement, The Hertz Corporation is not responsible for personal property left in our vehicles. If items are found, we allow them to be kept in our lost and found at the location for a period of 30 days. Please reach out to the location directly for further assistance with your belongings. Please also follow the following link to our lost and found site to see if your items have been found. *********************************************************************************************************************. I appreciate the chance to review your concerns today. Have a great weekend!

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21877024
  
  I am rejecting this response because:
  I completed the lost and found forms. I went to three Hertz locations as sore *** by Hertz employees. This was an Uber/ Hertz rental. Hertz directed the vehicle to the picked-up. I was not given notice the car was being picked up and  to remove my possessions from the car, Hertz is responsible. When the car was picked up, doors opened and cleaned, my possessions were visible and it took great effort to remove my things. Hertz, once again, is practicing bad business. 

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 06/26/2024

  Complaint ID: ********

  RR#: 142233523

   

  I apologize for any inconvenience you have experienced while trying to retrieve your personal items. Please provide an itemized list of the missing items so that I may forward the information to our Fort Lauderdale team for assistance in locating your items. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21877024
  
  I am rejecting this response because:
  On Friday, June 28th I located the towing company, without any help from Hertz, to retrieve my belongings. I went to Heat Towing in *****, ** who was hired by Hertz to tow the rental car I was driving. I was given a black plastic bag that supposedly had my possessions inside. When I looked in the bag to inventory my things I saw the a pair of my New Balance shoes were not in there (everything else was there). My Saucony sneakers with customized orthopedic inserts were also not in the bag. I told ********, the person who I dealt with at the towing company what was missing and he told me to contact Hertz. No one wants to take responsibility. This vendor was hired by Hertz therefore making Hertz responsible for my possessions. Either Hertz hired a company that steals or is incompetent, either is deplorable.

  The value of my New Balance sneakers is $160. They were in a shoe bag.

  The value of my Saucony sneakers is $110. They were in a shoe bag.

  My customized orthopedic inserts are $300.

  As my original complaint stated I was directed by a Hertz employee at the ********************************* Hertz counter to go to their off-site location where the car was to get my possessions and when I got there the lady drove out to me in an SUV to ttell me that she looked in the car and nothing was in there and she did not know where my stuff was. 

  I am so disappointed in Hertzs handling of this situation considering I have been a long-time loyal customer.

  Sincerely,
  
  *******************************

  Business Response

  Date: 07/15/2024

  RE: BBB Complaint # ********
  RR # 142233523
  
  Dear ************************,
  
  I hope this message finds you well. I am writing to you in response to the recent concern you raised about your pairs of shoes that were left in one of our rental vehicles. First and foremost, I would like to express my sincere apologies for any inconvenience this situation may have caused you.
  
  We understand how distressing it can be to realize that personal belongings have been left behind, especially when they hold sentimental or monetary value. Your concerns are important to us, and we appreciate you bringing this matter to our attention.
  
  In accordance with the Terms and Conditions of the rental agreement, The Hertz Corporation is not responsible for personal property left in our vehicles. This policy is in place to protect the privacy and personal belongings of all our customers. However, we understand that mistakes can happen, and we want to do our best to assist you in this matter.
  
  If items are found in our vehicles, we allow them to be kept in our lost and found at the location for a period of 30 days. This gives our customers a reasonable amount of time to claim their belongings. 
  
  To assist you further, we have a dedicated lost and found site where you can check if your items have been found. Please follow the following link to our lost and found site: [Lost and Found](*********************************************************************************************************************)
  
  We truly appreciate your understanding in this matter and the chance to review your concerns today. We value your business and are committed to providing you with the highest level of service. If you have any further questions or concerns, please do not hesitate to contact us.
  

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21877024
  
  I am rejecting this response because:
  I did not leave my possessions in the car purposefully. I was using the car under the Uber/ Hertz rental program and the car was picked up because my payment was late. Had I been given the chance to remove my things before Hertz had the car picked up i would have gotten all of my things out. At this point the fault lies with Hertz. I was never given the opportunity to remove my things from the car. I need my shoes and customized orthopedic inserts. Its time to stop this back and forth and for Hertz to do the right and honorable thing.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car online and paid in full. When I got to SeaTac to get my car, they added insurance that I did not approve for an additional $551.94. I saw the additional charge and asked the clerk what it was and told her that I did not want it, and they left it on there and charged me. They have my signature, but I was lied to by the clerk. I said I had already paid in full and asked what additional charges I would have, and she said only for the gas, which I approved. They receive a commission for upselling insurance. I was scammed and lied to.

  Business Response

  Date: 06/22/2024

  RE: BBB Complaint # ********
  
  Dear ******************,

  Thank you so much for reaching back out to us about your complaint. I understand your frustration over your recent rental bill. I have reviewed and attached your signed rental agreement. On page 1, you agreed and accepted the Loss Damage *************************** Supplement, and Fuel Purchase Option.  As we were not present for the conversation between you and our representative, we must rely on the documentation available. With respect, the signed rental contract is a legally binding document. It is the customers responsibility to review the terms of this documentation before departing the rental facility to ensure the terms of the contract are correct. In accordance with the Signed Rental Agreement, the charges are valid, and no adjustment is warranted.
  I understand this is not the outcome you had hoped for; however, after our review, we found that the charges have been correctly invoiced. I appreciate the time you have given me to look over your concerns. Have a great day!

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21874619
  
  I am rejecting this response because: Although the agreement is signed, I specifically asked the clerk what the additional charges were and told her that I did not want the insurance. She assured me that I would not be charged anything in additional besides the gas, which I agreed to. She lied to me and makes a commission off of upselling the insurance. I do not accept this, and want a refund. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/02/2024

  Complaint ID: ********

  RR#: 145005302

   

  While we are unable to substantiate a verbal conversation, in the interest of customer service we have issued a refund for 50% of the *** and LIS. The refund amount is $239.17, please allow up to 10 days for the refund to post to your account. 

  Customer Answer

  Date: 07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Corporate need have a close look at their hertz store in *******************************************************. Pa I reserved a mid compact car on the uber marketplace.#K8924509475 I called the location to double check if its available. I called all day. It rings and noone pick up. I went there. No customer was in there. I was told i need a reservation, which i did and that the next day a white ********** car will be ready at 3 pm. She even showed me the pics. I come back the next day. Im told only suv cars are available. Its first come first serve. They told me to come back at 3 pm. I come back at 4 pm. They said they are close. I should come the next day at 9 am. I get there. Im now being told they only have electric cars. 3 employees, 3 different stories and they are all sitting next to each others everyday, playing in my face. So i asked the manager ***** when will she have gas car or the car she showed me. She respond i checked with my vendor. If you want to sit around and wait maybe he might have a gas car. But it will take hours. The funny part im watching a white guy talk about the gas car he is coming to pick up. It seem in this store they pick a choose who they give the gas cars to. And the phone never ring and ***** never pick up. I overheard another customer complaining about this too.Ill be reporting this to uber corporate too. Maybe losing a contract with uber will straighten this place up, with a whole different level of being professional.

  Business Response

  Date: 06/22/2024

  RE: BBB Complaint # ********
  
  Dear Mr. ******,

  
  Thank you for bringing the issues you encountered when trying to pick up your reservation to our attention. While our vehicle inventory typically meets confirmed reservations, occasional shortages arise due to unforeseen circumstances. We take the quality of our service seriously and value your feedback regarding this issue. Rest assured, your comments will be forwarded to the relevant management for review and necessary action. I have verified no fee will be charged for reservation K8924509475 not being used. I appreciate you bringing this matter to our attention for further investigation. Have a great weekend!

  
  

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a charge of $122.28 for a rental (RR# *********, 10/13/23 from *******************) I did not rent. I didn't even go to the hertz counter or picked up the vehicle. I tried reaching out to support and they insisted that the rental took place with a 2 mile kilometer reading. It's not sensible anyone would rent a car and drove it for 2 miles.

  Business Response

  Date: 06/24/2024

  BBB Complaint: 21876696
  Rental Record: 589918125
  
  This is in response to ***************.
  
  Thank you for reaching out and allowing us to research and address your concern.

  Please accept my deepest apologies on behalf of the Hertz team for any inconvenience or frustration you may have experienced pertaining to this billing error.  
  

  After reviewing our records, a full refund adjustment of $122.28 has been made to **** x0139.
  We truly value you as a loyal Hertz President ****** Member.
  
  Best Regards.

  Customer Answer

  Date: 06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Would it be possible to ask Hertz to send me a check?  Its been some time and my credit card is no longer active.

  Sincerely,
  
  ***************

  ************************

  ***********************

  Business Response

  Date: 06/27/2024

  BBB Case 21876696
  Rental Record 589918125
  
  
  This is in response to ***************, 
  
  
  The refund has already been processed to **** card ending 0139. As long as your current **** card is issued through the same credit card company, they will apply the refund to the current card.  
  
  
  Thank you for contacting us. 
  
  

  Customer Answer

  Date: 06/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:06/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to update my Hertz Status to Five Star (rather than Gold) for months based on my current Marriott Status of Titanium Elite and continue to be unsuccessful. I travel often and continue to be directed to the Gold Section. I have tried calling, emailing, entering info into the website (that never works) and still have yet to get this rectified. I have been directed to enter updated info into ******************************************* and there is no designated page that comes up. When speaking to a customer service rep, they state that they cant assist which is ridiculous. Very ********************* that is going to lose ********************** a loyal and frequent customer for years, let alone the fact that I am a Corporate Senior Program Manager that directs travel for my business.

  Business Response

  Date: 06/22/2024

  RE: BBB Complaint # ********
  
  Dear ****************,

  Thank you for reaching out to us regarding your complaint. I am happy to help you with your status match request. Please send me an email at ******************************************* with your Gold account number and a screenshot of your current Titanium Elite status so we can update this for you. There is no form to fill out, you will have to send an email. You are also welcome to reply back with a screenshot here and I will get it updated. Have a great day!

• Initial Complaint

  Date:06/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a vehicle that I had rented to Hertz rental on June 19, 2023. They accuse me of smoking and Charged my card $326.20 minutes after I left and I called and asked if I needed to get an attorney because I dont even smoke cigarettes.

  Business Response

  Date: 06/21/2024

  Complaint ID: ********

  RR#: 163762631

   

  Thank you for contacting us. Please accept my apology for the billing dispute. After a thorough review, we agree to refund the cleaning fee. A review of our records indicates your total including the cleaning fee was $525.86, however, only $401.00 was collected from your credit card and there was a balance due of $124.86. I have zeroed out the balance due of $124.86 and issued a refund of $275.14 to your credit card. Please allow up to 7 business days for the refund to post to your credit card. 

  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Hertz company rented me a car that they did not have available. They continued renting cars online despite not having any vehicles available.I had to wait over an hour for a car I had reserved 24 hours prior. I had a 4 hour drive that would no longer be safe by the time I got my rental car. Because of that I had to pay for an additional hotel.I am looking for compensation of my work time $125 per hour $165 for the hotel room And a reimbursement for the rental car $291 ********* Rental ID through thrifty of the hertz corporation.

  Business Response

  Date: 06/21/2024

  Complaint ID: ********

  RR#: 165094053 

   

  Thank you for contacting us. I apologize for the delay you encountered upon your arrival. As you received the vehicle within a reasonable amount of time, we respectfully decline your request for your work time, hotel, and rental.