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Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Hertz has 2069 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Hertz

      8501 Williams Rd Estero, FL 33928-3325

    • Hertz

      5405 Airport Service Rd Tampa, FL 33607-1419

    • Hertz

      4500 E Speedway Blvd Ste 40 Tucson, AZ 85712-5325

    • Eagle Automotive

      2223 Memorial Pkwy SW Huntsville, AL 35801-5621

    • Hertz Corporation

      2300 N Airport Blvd Springfield, MO 65802-7536

    Customer Review Ratings

    1.09

    Average of 1,559 Customer Reviews

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    Review Details

    • Eugen T

      Date: 06/12/2025

      I reserved two cars and when I got to the counter no cars were available. They charged me $420 for not providing my cars.

    • Paul B

      Date: 06/11/2025

      I have been a Hertz corporate Gold customer for over 20 years with hundreds of rentals. Last month, they filed an accident report 3 DAYS after I returned a vehicle. I am 100% sure there was no damage when I returned the car. My insurance company says this happens all the time. I will not use Hertz again and will take a video of the vehicle when I return it.

    • Krishna M

      Date: 06/11/2025

      Fraudulently created an incident report claiming I said things I never did. Then going after me for $900 in damages claiming contractual violation.

    • Christopher P

      Date: 06/09/2025

      Hertz user for work with corporate account. They did me wrong when I made a personal rental for a vacation and used my Presidents club points. Hertz 100% is scamming people for gas. I returned my tank full as I do with all of my rental car returns (20 plus a year). You can’t speak with anyone and they do not provide clear answers on how to dispute the charges. I will never use Hertz ever again for the rest of my life…..

    • Nicole Z

      Date: 06/08/2025

      They charged a $100 "outside car wash fee", which had never been mentioned upon scheduling. And the customer service never picked up the phone or reply the message I submitted. It's a scam!

    • Zach G

      Date: 06/04/2025

      Hertz Portland Maine Airport. I called to change my pickup time and they said that was fine but it would take a little while for it to reflect online. When that never happened I called again and was told it can no longer change and there were no records of that happening. After pushing for an answer they gave me the same customer service number and hung up.

    • Jennifer A

      Date: 06/04/2025

      Hertz charges $100 to cancel reservations. I understand cancellation fees, but my rental was $185. Ridiculous - NEVER AGAIN!

    • Craig W

      Date: 06/03/2025

      Customer service is almost non-existent. I had to change a reservation with Dollar, a Hertz company, to pick up and drop off in different cities. I had to call to make the change but after three calls, could not get an email confirmation/receipt, despite constant promises. They billed my credit card in advance and once I returned the car, my credit card was billed a second time, both for the full amount. I contested the charge with my credit card company but Hertz told 5hem I had agreed to the charges and refused to refund the money. There is no way to contact anyone in upper management. I will never rent from them again.


    • Jozette B

      Date: 06/02/2025

      Awful, Autumn in Corvallis, horrible customer service. They wouldn't take my chime visa. So I was unable to rent a car. But the next day found that they used that same card that I was unable to use and charge me 50.00. This charge was completely unauthorized. I am disputing it if course. In the office there was never a sign saying no chime. All it said was they were no longer taking debit cards. It was my 55th bday and because of their fraudulent ways I missed half of the stuff I planned for my party. Seems funny they wont take my cc to pay for my rental but will use it for wheneverr they want to charge you. 0 Stars

    • Eric T

      Date: 06/02/2025

      Both locations I picked up from and drove to were nice and professional. However while making my online reservation the website strangely kept "declining" my card (tried two of them twice before one finally stuck). When I arrived to pickup the car the gentleman told me he could see all the times I tried in their system. Said he'd never seen anything that before. I didn't think much of it at the time.Unannounced to me, Hertz decided to charge me each time because the charges were *not declined*. So instead of paying about $225 for the rental they dinged me for an additional $156 three times ($468 over-charged). To make matters worse, it's been two weeks and they claim they cannot find any additional charges in their system. Now I have to go through disputing charges with my card providers.I will not ever use Hertz again.

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