Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,231 total complaints in the last 3 years.
2,300 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
there was fraud done to my credit card, my card was used to rent multilpe vehicles under different names. Hertz policy states that to rent car the the renter ID must match the name on the card. i tried speaking with their executive team and they said that the charges were correct. they dont want to take ownwership for the problem. i want my money back from these FAUDLENT CHARGES, i have no idea who these people are on these contracts and they do not have authorization to use my card.how can hertz allow this to happen.credit card ******************* contract number X29082255 X29163794 X29407722 X29496390 X29661730 X29895434
Business Response
Date: 06/21/2024
Complaint ID: ********

Our records indicate it was determined the charges were fraudulent. Our ************************** responded directly to you today 06/21/24 to advise of the refund amounts which total $25,230.00 and will post to your credit card within 7 business days. Rest assured this matter is being addressed internally to determine how this occurred to prevent recurrence.
Customer Answer
Date: 06/24/2024

Complaint: 21850721

I am rejecting this response because: the problem has only been partially resolved.
The following contracts have not been refunded even though they were all under different names.
please rectify the last of the fraudlent charges
CARD NUMBER - *******************.
H29462860 $1222.95

X29082255 $3776.95

X29163794 $7440.98

X29242032 $2273.99

X29407722 $5101.24

X29496390 $3915.49
X29547652 $2531.29

X29661730 $4737.26

X29855254 $1490.04

X29895434 $5676.38

X30182095 $3258.73

I need those to get refunded as well.
i cant attached everything i have but with those rental record numbers you should be able to corroborate what im saying. you have my credit card number as well.

Sincerely,

*******************************
Business Response
Date: 07/03/2024
Complaint ID: ********

Thank you for contacting us. A review of our records indicates our ************************** team recently corresponded with you via email. Their last email to you dated 06/24/24 provided the information below. Based on this information, we have determined the matter had been properly resolved.
Below is the additional information and details.
H29462860   $1,222.95 refund issued on 06/19/24 per my initial email on Friday, 06/21/24.
X29082255   $3776.95 - amount collected from credit card was $2551.85, therefore we can only refund the amount collected.
X29163794   $7440.98 - amount collected from credit card was $3,484.50, therefore we can only refund the amount collected.
X29242032   $2273.99 - chargeback as stated in previous email
X29407722   $5101.24 - amount collected from credit card was $1,866.45, therefore we can only refund the amount collected.
X29496390   $3915.49 - amount collected from credit card was $2,831.30, therefore we can only refund the amount collected.
X29547652   $2531.29 there was a chargeback reversal received for the amount of $2,400.05. We have processed the refund of $2,400.05 today, however it can take up to 7 business days to post to the account. The balance of $131.24 was never collected from the credit card. Therefore, we can only refund the amount collected.
X29661730   $4737.26 amount collected from credit card was $1,562.85, therefore we can only refund the amount collected.
X29855254   $1490.04 chargeback as stated in previous email
X29895434   $5676.38 amount collected from credit card was $2,196.50, therefore we can only refund the amount collected.
X30182095   $3258.73 amount collected from credit card was $922.30, therefore we can only refund the amount collected.

Our records indicate every rental that was charged to that credit card has been properly refunded. This information can be confirmed with the credit card company/financial institution.
Initial Complaint
Date:06/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from hertz in February 2024 while my car was under review for being a total loss or if it can be repaired. I returned the car back on February 25,2024. I returned it on a Sunday hertz is not open so I left the key in the key box. The lady called me on February 26,2024. Telling me the windshield was cracked and I need to pay for it. So I asked the lady how much? She never gave me a number amount they just charged the card. Now they are starting to harass me about the windshield I was under the impression I paid for. I been calling them for the pass two week they are saying the charge is miscellaneous and not for the windshield. Hertz couldn't even tell me what I even paid for. Now hertz want me to pay for the windshield again. They also are saying I smoked in the car which I did not. They saying I didnt pay for the windshield. They are now saying the charge was for the remaining balance for my upgrade that State Farm did not cover. I have never had to pay 292 for my rental car I normally pay 50$ a day. Every time I rent a car its through my insurance. State Farm always pays for my rental.
Business Response
Date: 06/18/2024
RE: BBB Complaint # ********

Dear ********************,
I appreciate your patience while your complaint was investigated. I understand you are concerned with the additional charges added to your rental. After thorough review, no adjustments are warranted for your recent rental. Due to damage to the windshield as pictured, the fee does remain valid. As stated in our rental policy, we have a strict no smoking rule in our vehicles. If physical or smell evidence is present at return, a $400 cleaning fee will be charged. As there was evidence of smoking in the vehicle, the charge will remain valid. I have included your signature agreeing and accepting the terms of the rental and insurance payment of $25 per day toward your rental. A signed rental agreement is a contractual understanding to uphold the contents therein. As such, no refund is warranted. I appreciate you bringing this matter to our attention for further investigation. Have a great day!
Customer Answer
Date: 06/18/2024

Complaint: 21845299

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:06/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 6, 2024, I flew from ******** to *************************. I was scheduled to fly to ******* later that day. At the last minute, my plans changed and I needed to get back to ************** where I had left my car. I went to the Hertz Rental Car desk outside of the ************************* late the night of April 6th and rented a car to drive one way, to be returned at the *************************************** location. I made arrangements with my sister-in-law to pick me up the next day at the **************** so that I could drop off the rental car. I drove part of the way, stopping outside of ********, VA at a hotel to get a few hours rest. I then drove the rest of the way to ******** the morning of April 7, 2024. I stopped outside the airport to fill up the rental car with gas and drove to the Hertz Rental Car return at the ****************. I turned the car in, an employee of Hertz checked the car for any damage and scanned it in (or at least he appeared to scan it in). I texted my sister-in-law at 11:46, telling her that I had just returned the car and told her where she could pick me up. I never received a receipt in person or by email from Hertz. All I have is a case number from my initial contact with them trying to resolve this issue, which is ********. I thought no more about it until I saw a charge on my credit card statement on May 2, 2024 for $8,387.23. I called Hertz and was informed their records indicated the car had not been returned until May 2, 2024. The Hertz representative I spoke with indicated that he would look into it. I have contacted Hertz **************** numerous times and they indicated that they would look into it. I have heard nothing back from them since. I continue to hear nothing back from them, despite the repeated attempts I have made to resolve this with them. I rented a car for less than 24 hours and they are trying to charge me for a month and will not communicate with me regarding this issue.
Business Response
Date: 06/24/2024
Complaint ID: ********
RR#: 114369942

Please accept my sincere apology for the billing error. A review of our records indicates a refund of $8,089.64 was processed to the credit card on 06/17/24. It can take up to 7 days for the refund to post to your account.
Customer Answer
Date: 06/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance.

Sincerely,

***********************
Initial Complaint
Date:06/14/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to file a complaint against Hertz regarding their lack of response and unhelpful customer service concerning a damage appraisal report I urgently need.Details of the Incident:Rental Agreement No: ********* Renter: YUXI **** Reservation ID: *********** Invoice Date: May 6, 2024 Location: *********************, ** On April 26, 2024, I rented a car from Hertz. Unfortunately, while driving in **************, the cars tire blew out after I drove into something. I immediately called Hertz's emergency roadside assistance and was provided with a case number: 240154857.Upon returning the vehicle on May 6, 2024, I received a receipt that included charges of $400 for tire expenses and $160 for towing, totaling $560. Despite these charges, I have been unable to obtain the necessary damage appraisal report to process my insurance claims.Attempts to Resolve the Issue:For the past two months, I have made numerous attempts to contact Hertz through various channels, including phone calls, emails, and visits to their rental locations. Unfortunately, none of these efforts have been successful. Every time, I have been given the runaround, with no concrete assistance or resolution provided.Current Situation:Due to Hertzs unresponsiveness and lack of proper customer service, I am unable to proceed with my insurance claims. This delay and inconvenience are unacceptable and have caused significant stress and financial strain.Resolution Sought:I request the following:Immediate provision of the damage appraisal report for the incident under case number 240154857.A review of the charges applied to my account to ensure they are justified.An official apology for the poor handling of my case and the inconvenience caused.Attached to this complaint is a copy of the receipt for your reference.Sincerely,YUXI ****
Business Response
Date: 06/25/2024
BBB Complaint# ********
Rental Record# *********
This is in response to *****************
Thank you for contacting us. I apologize for the delay in providing the receipt for the tires. Ive attached the receipt for the repair. You can visit ****************************************************************************************** to review your rental receipt which would include the charge for the tow. We appreciate the chance to have reviewed your concerns.
Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 19, 2024, I reserved a small SUV for pickup at the Hertz location at **********************************************, scheduled for May 25, 2024, at 11:30 AM. Upon my arrival at the pickup location on May 25, 2024, I was met at the door by Hertz employees who informed me that they had no power or Wi-Fi, rendering them unable to assist with my reserved car pickup.The Hertz employee advised that the only other location open on Saturday was the ***************, approximately 50 minutes away from the initial pickup location. I called Hertz customer service and spoke with a representative named ******, who assured me that the *************** pickup location could support and honor the price of my initial reservation.Upon arriving at the *************** location, I encountered several issues:1.They did not have the car class I had reserved available.2.They refused to honor the same pricing since the reservation was originally for a different location.3.They could not offer any discount for the rental despite the inconvenience caused and the fact that I was returning the car to another location.As a consumer, I fulfilled my part of the agreement by reserving the car and arriving on time for pickup. The complications arose solely due to issues on Hertzs end. I believe it is only fair for Hertz to honor the original pricing of $351.42, as quoted in my initial reservation, instead of the $691.84 I was charged.I am not requesting any inconvenience fees or additional credits. I simply ask that Hertz rectifies this issue by honoring the original price I was quoted.I request that Hertz adjust my bill to reflect the originally quoted price of $351.42.Thank you for your assistance in resolving this matter.
Business Response
Date: 06/19/2024
RE: BBB Complaint # ********

Dear Mr. ******,
Thank you for reaching out to us regarding this matter. I am sorry to hear of the difficulties you had while picking up your rental reservation. I appreciate your patience as I investigated your concerns. I have matched our original rate and processed a refund of $350.21. As a gesture of our concern, I have waived 5 hours of rental rate to help offset the cost of the airport service fee, making your total for this rental $341.63. Please allow 5-7 business days for the funds to be deposited into your account. You may view an updated receipt on our website in 3 days. I truly appreciate you bringing this matter to our attention so we may seek a common resolution. Please let me know if there is anything else I can help you with. Have a great day!
Customer Answer
Date: 06/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for the quick turnaround and solving this issue.

Sincerely,

***************************
Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Hertz through Endurance warranty while my car was being fixed for 5 days beginning April 12, returned April 16 on time everything ok with the car. Hertz was supposed to charge Endurance $30 a day for 5 days for a total of $150 and I was supposed to pay tax of $22.21 only. Endurance and Hertz both told me all I would pays is $22.21. The day after I returned the car, Hertz took $194.42 out of my bank account. I have gone back to where I rented the car, they say it shows I was only charged the $22.21. I showed them my account where the $194.42 was taken and they said nothing they can do for me. I emailed corporate twice, waited on the phone at least 10 times for no shorter times then 30 minutes to talk to customer service to be told rudely different reason why I was charged, first they said Endurance didnt pay them so they took it out of my account. After Endurance paid them they admitted it was wrong and said they would issue me a refund, that they had charged both me and endurance which is what happened. After not receiving my refund, I called back and I was told that $194.42 was taxes on the 5 day rental and I would not be given a refund. She emailed me a copy of the bill and it said, misc adjustment $150, that would be from Endurance. It said taxes $44.43 that would be taxed on $344.42, Endurance doesnt pay taxes so they charged me taxes for the $150 Endurance paid and taxes for the $150 they charged me. I read on their site to email them before going to the BBB, I did and nothing, no response. The customer service is so bad, no one wanted to help me get my money back, they were rude and hung on me. No one was even mildly concerned that they just took my money and no one wanted to help me get it back.
Business Response
Date: 06/18/2024
BBB Complaint: 21848132
Case: 22536660
This is in response to ***************************** 's complaint. I have requested a refund in the amount $172.20. Please allow 3 to 5 business days for the refund to process to your billed credit card. I have attached a new receipt and emailed one to you as well.
Thank you for contacting us.

Customer Answer
Date: 06/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 30 May 2024 I rented a car from the *************************************** counter that I had previously made a reservation through AMEX. Rental Record #: *********. I was fraudulently charged $440 for a cracked window that existed before I picked up the rental car. Backstory: The pick-up started off with a delay because there was only 1 person outside cleaning rental car returns from earlier in the day. After waiting 30 minutes, I received keys and was told to proceed straight out to where it was parked. As we were leaving the facility my wife noted a small crack in the upper passenger corner of the windshield. Based on my frequent and recent trips while in the military and now my new civilian job I remarked to my wife that rental car companies no longer require pre and post rental car inspections for damages. Which was true because the person at the counter never mentioned having to do an inspection nor did they provide us any form to annotate damage. We used the rental car for 4 days and returned it without any issues. Upon turning in the rental car, the person working at the booth outside grabbed the keys, entered the wrong mileage of the rental car returned and never asked if there were any damages or issues. The next day I noticed a $440 charge from Hertz on my AMEX. After hours and hours of calling Hertz and being bounced around from one person to another someone finally told us it was because of the small crack in the window. We explained it was there when we picked it up and they said they would have to talk to the claims department which we were never able to get through to. After submitting the customer service survey to **********************, they finally got back to use 2 days after their 72 hr period and remarked that documented information was used to charge us $440. But they refuse to provide us the documents when asked. I plan to dispute the credit card charges with AMEX and attached my summary I sent them. I'm demanding the fraudulent $440 be credited back.
Business Response
Date: 06/25/2024
Complaint ID: ********
RR#: 153885642

Thank you for contacting us. Upon reviewing your complaint, we immediately contacted our ***************** ** team for assistance. They have reviewed and asked that we refund this charge to you. The refund of $440.00 was refunded to your credit card, please allow up to 7 business days for the refund to post to your account.
Please accept our sincere apology for any inconvenience caused and thank you for bringing this matter to our attention.
Customer Answer
Date: 06/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:06/13/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Thrifty at the *************** (MCO), rental #********* and case complaint #**********. Upon making it to my destination from the airport, I come to notice that there is a grinding noise in the rear end of the car, but out of time constraints on the trip, I did not raise a complaint. One day, my fiance and I wake up and go to leave, but the car would not start. I called thrifty who sent out a AAA technician to service the car. The AAA agent notified us that the car had a bad alternator and that the car would probably not start if shut off. The AAA agent asked if I had the car for a month because the car had been serviced just a month earlier due to the same issue, a bad alternator. Was I given a faulty car from the start. Upon calling thrifty back, they told me that I would not have time for an exchange due to time in relation of when I needed to get back to the airport for my flight home. The car had to be towed and I had to arrange alternate transportation 1hour back to the airport. The customer service agent on the phone told me to go to the desk at the airport for compensation. Upon making it to the front desk, the woman told me she could not take care of it there, but that they would in the garage. The team lead, ******, in the garage did not introduce himself or apologize, just showed me a picture of a business card to contact an email. I attempted to email that address 5 times over a 2-week period of time with no response. I then found the executive complaints email on this site and emailed it, WAITED 11 DAYS FOR A RESPONSE, basically getting a "sorry we'll try harder next time." My follow up email was replied to , offering a $75 voucher for a future rental. I declined, as I was not even able to use my car for the whole rental, and I will note be using Hertz services in the future. I received no follow up after declining the $75 voucher. I am not one to usually complain, but this is overboard.
Business Response
Date: 06/16/2024
RE: BBB Complaint # ********

Dear ****************,
I appreciate you reaching out to us regarding this matter. I am sorry to hear of the difficulties you had with your vehicle while on rent. Unfortunately, we are unable to process refunds for prepaid reservations made through third parties. I am still happy to issue you a $75 certificate at your request. Please have a good weekend.
Customer Answer
Date: 06/18/2024

Complaint: 21847819

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:06/13/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have just arrivein-today 6/13/24 in an Uber to pick up my rental, but to my disappointment, I was greeted by a statement that there are no available cars even-though i have a confirmation email. The lady simply apologized and walked away, demonstrating the utmost unprofessionalism in service that I have ever encountered. What about an email or a-phone call so I don't drive there! Now, during rush hour, I am left waiting for an Uber for 40 minutes under the scorching sun. This situation is absolutely unacceptable and has pushed me to the point of cutting ties with Hertz. Rest assured, I will also make sure to spread the word about this experience.
Business Response
Date: 06/15/2024
RE: BBB Complaint # ********

Dear *******************************,

Thank you for reaching out to us today regarding your concerns when we could not honor your reservation. I am sorry to hear that the location ran out of vehicles to rent. We understand how frustrating this situation can be. Please keep in mind a reservation is not a contractual agreement. Additionally, our Terms & Conditions state that we sometimes cannot guarantee vehicle availability due to unforeseen occurrences. Considering this information, we must respectfully decline your request for compensation from Hertz. I can certainly understand this is not the outcome anticipated; however, we ask that you understand our position as our final decision. Thank you for allowing me to clarify this matter.
Initial Complaint
Date:06/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental agreement #H33519010. I have rental insurance and had a car from Hertz for approximately3 weeks. I dropped the care off clean, tank full and lights off as it was 2:00 PM. I dropped the keys in the drop box on 6/9/24. On 6/13 "Bill" called and stated, "You left the parking lights on, and the battery died, and we had to tow the car to get it in and it cost $300.00, if you agree to pay $100.00, we can lift to deposit". I in no way agreed to Hertz taking any money from my credit card. Hertz did not have to tow a car to get into it? This is absolutely a scam. How can he prove that I left any lights on? My insurance agent said it "sounds fishy and to not pay it, you should not have to pay anything, we pay for it". I called my credit card and there is a hold for $100 and another for $73.00, I called Bill at Hertz and let him know I am reporting to fraud, and I did not authorize any such access to my account. He then emailed me harassing me about this "$100.00 lock out fee", I let him know to stop emailing and I would report this to this email, my insurance, channel five, the Telegram and whomever else will listen to this scam. I want him investigated and I want to know how many people leave the lights on at this establishment. I will not allow this charge and will appeal any charges on my card. I want results. Thank you.
Business Response
Date: 06/20/2024
BBB Complaint: 21846183
Case: 22533395
This is in response to ******************************** complaint. I have removed the $100.00 roadside fee. Please allow 5 to 7 business days for the refund to post to your billed credit card.
Thank you for contacting us.

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Hertz is NOT a BBB Accredited Business.