Business Profile

Auto Rentals and Leasing

Hertz

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,226 total complaints in the last 3 years.
2,293 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a med-size SUV from 5/18/2024 to 5/31/2024, confirmation number K8490828563. Hertz of Fremont, ** gave us a ****** The *** of that ***** stopped working the next day (5/19/2024) afternoon. We used our iPhone to guide us to Hertz at ************************************ to ask for help.A staff member who was about 62, white with a hey colored mustache came to help. I forget his name but assume he is a manager or supervisor because he gave instructions to his staffs. He tried the *** and told us he cannot fix it, but will replace it with another SUV of the same size with no extra charge. He brought us a Buick. Before we moved our luggages, I asked that staff Should I fill up the gas tank first before I return the car to you? He replied: No, that would be unnecessary, I have already cleared up your record. I asked him again: Are you sure? I saw a gas station nearby. He replied again: Dont worry about it. I have already cleared your record and told my staff that you can go now.We interpreted his words as we didnt have to fill up the gas tank and wouldnt be charged for that. To our surprise, we were charged $111.56 for not filling up the gas tank in ************** when we returned the Buick to the ****************************** on 5/31/2024. I explained to the staff in ****************************** that the manager/ supervisor in Hertz at ************************************ told us that we didnt need to fill up the gas tank. That staff replied I dont care what he said, you still have to pay for it. . We paid that $111.56.We did offer to fill up the gas tank before we returned that malfunctioned ****** The gas station was nearby. The gas price in ************** was around $3.77 a gallon. It was due to the malfunctioning ***** that led us to SLC airport Hertz to ask for help and it is because that kind manager/supervisor told us Dont worry about it that stopped us from filling up the tank. We dont think we should be charged that $111.56.
Business Response
Date: 06/13/2024
Complaint ID: ********
RR#: 147485435

Thank you for contacting us. I apologize for your experience and that you were not advised that you needed to fill up the vehicle before it was swapped for another vehicle or accept the fuel charge. Rest assured this will be addressed with management. I have issued a refund of $117.42 to your credit card. Please allow up to 7 days for the refund to post to your account.
Customer Answer
Date: 06/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, a refund was my request, and hence this resolution is satisfactory to me. Thanks to BBB for facilitating the communication between me and Hertz.

Sincerely,

Chakchung Ng
Initial Complaint
Date:06/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car at *********** from Hertz on 5/17/24 and returned the car on 5/19/24. Hertz charged my credit card an additional $444.02 in addition to the rental amount for "damage upon return". I could not get Hertz customer service on the phone but did get a reply by email. Hertz informed me that I returned the car with a broken windshield. The car was not returned with a broken windshield. I disputed the $444.02 with my credit card Amex. Hertz replied to the Amex dispute that the $444.02 was due to the rental car being towed and impounded. At no time was the car towed/impounded as I returned it to LAX myself. Hertz is obviously scamming people on their final invoices. I want my $444.02 refunded!Rental Agreement #: *********
Business Response
Date: 06/19/2024
Complaint Id: ********
Rental Agreement Number 147319174

This is in response to ************************;

I regret the inconvenience this matter has caused you. After reviewing our records, I am showing you advised our telephone agent that you have photos of the vehicle at pick up confirming the damage was present. Could you please provide me with those photos, so I mat further review this matter on your behalf.

Thank you for contacting us.
Initial Complaint
Date:06/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB,I am writing to lodge a complaint against Hertz Rental Company regarding the rental vehicle I obtained from their *********** location in ************, ********On 06/10/24, I rented a vehicle from Hertz to provide Uber rides and food delivery services. Shortly after picking up the vehicle, I discovered a severe ***** infestation. The roaches were crawling on me and the windshield while I was driving, creating an extremely hazardous and distressing situation.I immediately contacted Hertz to report the issue and requested a replacement vehicle from a different Hertz location within the city. Despite the urgency and the fact that Hertz was aware of an infestation problem at the *********** location affecting multiple vehicles, they refused to provide me with another vehicle from an alternative location. This refusal has resulted in the following issues:Severe Trauma and Anxiety: The infestation has caused me significant psychological distress, making it difficult to drive safely.Health Concerns: The presence of roaches poses a health risk, especially when providing Uber transportation and food delivery services.Financial Hardship: Due to the ***** infestation, I have been unable to work at my full capacity, resulting in a significant loss of income.Safety Risk: Driving a vehicle infested with roaches presents a severe safety risk. There is a real danger of losing control of the vehicle if I am suddenly startled by a ***** while driving.I request that Hertz take immediate corrective action to resolve this issue. Specifically, I seek the following:1.A replacement vehicle from a different location in the city that is guaranteed to be free of infestations.2.A full refund for the rental charges incurred thus far.3.Compensation for the loss of income caused by the inability to work due to the infestation.Thank you for your attention to this matter. I look forward to your prompt response and a swift resolution.*********************** Reservation K88509934E5
Business Response
Date: 06/21/2024
Complaint ID: ********
RR#: 159858705

Thank you for contacting us. Please accept our sincere apology for your experience and any inconvenience caused. We have reviewed this matter with the rental location management and they have advised a full refund for your rental is warranted. Therefore, we have processed a refund of $144.21 to your credit card. Please allow up to 7 business days for the refund to post to your account.
Please be advised because this was an Uber rental, an exchange of a vehicle can only come from another Uber participating location. I sincerely regret your rental experience with Hertz did not meet with the high standards of service we strive to maintain. As a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards. The information you have provided is very important to us, since it tells us how our various locations are doing and where improvements are needed. Please be assured your comments will be shared with the appropriate Hertz management.
Initial Complaint
Date:06/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Reservation #K8861813292 I have a ***************** ***** corporate code along with a venture *********** card I should be a five star rewards member and be offered upgrades due to my status as I have rented multiple times I had issues with my past reservation this last December #********* and had major issues with getting an upgrade app pick up or the vehicle class I selected. My issue is when I created this reservation. I was not provided an upgrade which I should be entitled to based on availability also per customer service. I am still showing as a Goldmember even though as attached I have signed up multiple times per my credit card to be a five star rewards member. due to this, I have lost out on multiple opportunities to be in a better vehicle which I should be entitled to, and when I requested to speak with customer service, the agent was condescending and refused to let me speak with the supervisor and sent me over to the loyalty department, even though I said they would not be able to assist me which the agent wasnt and had me on mute for most of the conversation having me repeat myself. Please do something to make things Right because at this point, ** suggesting to my employer to pull the contract and have us only use enterprise. How would you treat customers with corporate contracts like this?
Business Response
Date: 06/19/2024
Complaint Id: ********
Reservation ID: ***********

This is in response to ***********************.

I regret the inconvenience this matter has caused you. After reviewing our records, I am showing you as a Presidents Circle member. In accordance with our loyalty benefits, a customer has the freedom to change vehicles (classes C-F) on the spot with Hertz Gold Choice. This does not necessarily mean that an upgrade will be provided at no cost.

Considering this and in acknowledgement of your loyalty I have added 500 points into your loyalty account. as an apology for not delivering the level of service we are known to provide.

Thank you for contacting us.
Customer Answer
Date: 06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please note customer service agent I spoke with who refused to make a note or transfer me to a supervisor needs training and I recommend the call be pulled.

Sincerely,

***********************
Initial Complaint
Date:06/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted ************** at Hertz on May 24th, to say I wanted to return the car. I thought that I had to keep the car over the weekend. In the past, security blocked the entrance with cones and told me could not leave car and threatened me. When I told ************** in texts I wanted to return the car "but couldn't on the weekend," and would have to drop it off Monday (May 27th 2024), his only response was "we are closed on Monday." I didn't realize it was a holiday. I expressed my concern about being charged for three days (Sat, Sun, Mon 25th-27th) for a car I wanted to return and was met with silence. I have texts.Tuesday the 28th, I take the car in first thing at 9am opening, because 11am is deadline. But, they charged me for that Tuesday 28th, also! On Friday I said I wanted to return the car and met with silence, and was forced to keep the car under duress. Then they went and charged me $339 for 25th-28th, plus kept my $150 deposit totaling $489. As stated, my experience with Hertz weekend security will not let you get on to the property. Plus the supervisor (or manager) ************** stayed silent when I mentioned weekend return. I had no reason to think to go to the Hertz-Lyft rental booth for help. When I approached the Hertz-Lyft rental booth on Tuesday just before they opened, there was a sign posted that said this location would be closed over the holiday, but that if we needed assistance, there was another location that is available SEVEN DAYS/week! Hertz withheld information on Friday and forced me to keep the car then charged me for it!I contacted ************** saying I was frauded out of my money for 4 days by being forced to keep a vehicle and his response was merely "that [notice] isn't for you." I stressed that the notice in no way says "it's not for Lyft drivers," he changed his story to "they posted the wrong notice." The notice was posted on the **** RENTAL booth USING **** STICKERS to hold it to the glass (not tape) - I have photo.
Business Response
Date: 06/20/2024
Complaint ID ********
Rental Agreement Number 146372483

This is in response to *********************.

I regret the inconvenience this matter has caused you. After reviewing the final invoice, the vehicle was returned on 5/28. I have proceeded to refund the 4 additional days billed. Please allow 3-7 business days to receive your refund of $235.21.

Thank you for allowing me to address your concerns.
Customer Answer
Date: 06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, it should be noted that Lyft handles the Hertz charges and we are charged from Monday through Sunday, our wages being illegally garnished through this process, regardless of what day we originally rent. According to the rental receipt, I was charged $763.87, which should be reflecting a full rental week plus two days (totalling 9 days). This charge includes daily rental, insurance (which I had the max ******** and not basic), other unknown charges, plus tax. If the math is done, $763.87 divided by 9 days means I was being charged $84.87 per day. If I am being refunded, that amount should be $339.48. I am unsure how the offer is for over $100 less.
Sincerely,

*********************
Customer Answer
Date: 06/21/2024

Complaint: 21835722

I am rejecting this response because:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

However, it should be noted that Lyft handles the Hertz charges and we are charged from Monday through Sunday, our wages being illegally garnished through this process, regardless of what day we originally rent. According to the rental receipt, I was charged $763.87, which should be reflecting a full rental week plus two days (totalling 9 days). This charge includes daily rental, insurance (which I had the max ******** and not basic), other unknown charges, plus tax. If the math is done, $763.87 divided by 9 days means I was being charged $84.87 per day. If I am being refunded, that amount should be $339.48. I am unsure how the offer is for over $100 less.

Sincerely,

*********************

Business Response
Date: 06/23/2024
RE: BBB Complaint # ********
RR # *********

Dear ****************,
Thank you for reaching back out to us regarding the amount of your refund. I have reviewed your account and credited an additional amount of $36.60 of coverages that was not removed. My sincere apologies for this oversight. Please allow 5-7 business days for the funds to be deposited into your account. You may view an updated review on our website in 3 business days. I appreciate your time and bringing this to our attention for resolution. Have a great day!
Customer Answer
Date: 06/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 07/15/2024

Complaint: 21835722

I am rejecting this response because:

I have not received the refund to date.
Business Response
Date: 07/23/2024
BBB Complaint#********
RR#*********

This is in response to *********************

Thank you for reaching out to us. We have thoroughly reviewed your inquiry and I am pleased to inform you that your refund is currently being processed.

We apologize for the delay in processing your refund. Please rest assured that we have contacted **** directly to ensure that the refund is successfully applied back to your Lyft balance at this time.

Thank you for your patience and understanding. We appreciate you bringing this to our attention and giving us the opportunity to resolve the issue.

Kind Regards.
Customer Answer
Date: 07/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:06/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 1st I purchased a used 2023 *** *** from Hertz car sales of ********* NY vin # ***************** . I love the car and have been enjoying ever since. For the past 3 weeks my 12V car battery kept dying if I don't drive the car for more than 1 day and every time I had to jump start the car. Took it to the dealer twice so far and today they found what was causing the 12V battery to die. They found a GeoTab tracking device. All this time I was being tracked! How and why would you need to track me for. I am so upset and I feel like my privacy has been violated. For 40+ days you have been tracking my every move! On top of being violated for violating the privacy act, the *** ********** charged me $90 plus tax for them to diagnose and remove the tracking device totaling $103.43 Called Hertz car sales of ********* in the morning, the manager wasn't there, called again at 5pm manager is still busy but the sales rep said that I would have to eat the fee the *** charged me! Absolutely not I want my money back that I paid and and a settlement for violating my privacy. You had no business to track my every move. Will speak to lawyers if need to
Business Response
Date: 06/20/2024
Complaint ID: ********

Thank you for contacting us. We understand you are in contact with our Car Sales team and they are addressing the matter with you.
Customer Answer
Date: 06/28/2024

Complaint: 21835434

I am rejecting this response because: I still havent received payment. No eta either

Sincerely,

*****************************
Business Response
Date: 07/02/2024
BBB Complaint ID: ********
Thank you for contacting us. We have reached out to our car sales team regarding this matter and have found the issue was an incorrect address. They have assured us that you have been contacted regarding this matter previously. Please know a new check has been issued to the correct address.
Thank you for allowing me to assist.
Customer Answer
Date: 07/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, I received the check for the amount I paid and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a reservation for a car with Hertz online, rental record #********* for dates April 25 - April 28, 2024 for a ****** Maxima type car or similar. Arriving at the Hertz car rental at *******************, i was **** i could select any car from the presidents circle from a range of lot numbers. I chose a white jeep wrangler 4-door vehicle. On 25 April 2024, i discovered that the spare tire on the back of the Jeep wrangler was damaged and i attempted to contact the Hertz at the rent-a-car center on ******** to report that the vehicle had previous damage to the spare tire. I was unable to contact the car rental center locally so i reached out to the number online and sent an email inquiry and was instructed to submit a loss claim and it was submitted 25 April 2024. I received a voicemail and an email on June 3, 2024 that i have a balance of $224.65, DATE OF LOSS: 04/25/2024 RENTAL AGREEMENT NO.: *********. I contacted the Hertz recover specialist at Florida Claims Team O: ************ to inquire about the incident and why i was liable for the damage to the spare tire. The representative stated because i declined the loss waiver it did not matter and that i would be responsible for the damages. The staff was very rude and when i mentioned i would file a complaint about this, the representative hung up on me.A loss waiver or any other provisions should not shield any company for a lack of management or process to their maintaining of vehicles. Its fraud and abuse that the customer has to be a pro inspector of sort when taking a vehicle for a rental only to get sucked into a liability thing just because something was overlooked. I maintain that i did not damage this vehicle and that when i discovered it i reported it. As a service member for 18 years, i will never do business with a shady company like Hertz and will advocate for the military community to stay away as they will pass whatever damages on to the customer to pay for things they did not damage.
Business Response
Date: 06/19/2024
Complaint Id: ********
Rental Agreement Number 124449975

This is in response to ***************************;

I regret the inconvenience this matter has caused you. Our vehicles are inspected at the end of each rental. When damage is identified, it is billed to the customer that was on rent during the time the damage occurred. We offer our Loss Damage Waiver for these instances so the customer would be relieved of charges when damage is found upon return.

Again, I apologize for this inconvenience, and I appreciate you allowing me to address your concerns.
Customer Answer
Date: 06/26/2024
If your vehicles are inspected after return, then I am confused to how it is that I find it punctured and damaged. Especially on a vehicle such as a jeep. Again you throw the waiver out there, but the fact is this was damaged before I received it. Of course folks would be determined to get such a waiver if they get stuff passed on to them in which their liable. I stand by what I said earlier. Never again.
Business Response
Date: 07/02/2024
Complaint Id: ********
Rental Agreement Number 124449975

As the vehicle was not rented to you in that condition and the damage was found when you returned the vehicle, you are responsible. Although the resolution is not what you preferred, no additional action is warranted.??We regret we are unable to fulfill your expectations in this instance.??
Initial Complaint
Date:06/11/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hertz rental car rented me a car that was not even completely clean when we received it. There was a huge line of people waiting on cars, and there app on line to receive a car was not working for anyone that day. When we returned the car there was no Hertz agents around to receive the car- so no condition was agreed or disagreed on. Neither myself or my spouse even smoke (!!)- and they charged us a $400.00 fee for smoking. Again, the car was not even totally clean when we received it.
Business Response
Date: 06/13/2024
Complaint ID: ********
RR#: 143439306

Thank you for contacting us. I apologize for your experience and the billing dispute. After reviewing the charge we have issued a refund of $400.00 to your credit card. Please allow up to 7 business days for the refund to post to your account.
Customer Answer
Date: 06/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for my rental (Rental Record *********) via Hotwire (Thrifty confirmation: K85439216B3). During picking up the rental, I was asked if I wanted the daily insurance, I said "NO". I was also asked if I wanted to pay the gas up front so I could bring it back without refilling. I said "YES". I was then asked to sign waiving daily insurance. I did.After the rental was over and I got home, I saw there was a $277.81 charge. I expected $46 for the gas. After getting my receipt, I see I was charged for the insurance that I said "NO" to. I want a refund for this insurance fee since I said I did not want it and I never get it. Hertz can see this on all of my past rentals.
Business Response
Date: 06/13/2024
Complaint ID: ********
RR#: 153337796

Thank you for contacting us. Please accept my apology for any misunderstanding regarding your charges. Although your signed rental agreement indicates your acceptance of Loss Damage Waiver (LDW), in the interest of customer service I have issued a refund in the amount of $175.94 to your credit card. Please allow up to 7 business days for the refund to post to your account.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Customer Answer
Date: 06/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have also followed through and refunded the money.

Sincerely,

***************************
Initial Complaint
Date:06/11/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Urgent Request for Copy of Rental Agreement Contract Number L63811823 Dear Customer Service,I am writing to formally request a copy of my rental agreement for a vehicle I rented from your company. Below are the details of the rental:Vehicle: 2022 Dodge Durango RT AWD4 Rental Period: June 8, 2023 June 11, 2023 License Plate: ******* Contract Number: ********* I have previously requested a copy of this agreement at Hertz car rental but have not received any response or document. This contract is urgently needed for submission to the State of Alabama Crime Unit as part of an ongoing investigation.Please send me a copy of the rental agreement at your earliest convenience. You may send it via email to [email protected] appreciate your prompt attention to this matter and look forward to your swift response. If you require any additional information, please do not hesitate to contact me at ************.Thank you for your cooperation.Sincerely,Ziporah
Business Response
Date: 06/14/2024
Complaint ID: ********
RR#: L63811823

Thank you for contacting us. Per your request I have attached your requested rental receipt.
Customer Answer
Date: 06/17/2024

Complaint: 21832762

I am rejecting this response because: I actually need the contract agreement not the invoice. I have the invoice. I need a copy of the contract with the credit card information of last four digits of the card use along with the contract.

Sincerely,

*******************************
Business Response
Date: 06/19/2024
BBB Complaint #********
Rental Record #L63811823

This is in response to Ziporah.

Thank you for allowing me the opportunity to review this for you. My apologies, at the time this rental took place we were not accepting deposits on pre-paid rentals. Therefore there is no credit card information, and the system doesn't show what card was used to pre pay. My apologies again the only document we are able to provide is the invoice, which I know was stated you already have a copy of. Again my sincere apologies, and thank you for allowing me to review your concerns.

Thank you for contacting us.
Customer Answer
Date: 06/20/2024

Complaint: 21832762

I am rejecting this response because: On the rental contract it says Hertz Voucher?

Sincerely,

*******************************

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