Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,220 total complaints in the last 3 years.
2,272 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/06/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was the worst experience I ever had at hertz. I reserved a rental vehicle from HERTZ in ********* at 1815 ***************** more than a month prior to my trip (confirmation K8232096911). When I arrived to the office a woman informed me that the rental car I reserved was not available and they had no other cars. Then went on to tell me I had to call the customer care number to transfer my reservation to the airport. She was rude and not willing to help with the transfer at all. It took over an hour for me to move my reservation to the airport another Lyft ride to get there. Once I arrived I was informed that even though I reserved my rental for a total of $635.56 I would now be charged more than double. I raised this to the people at the airport and they said i had to speak with a manager, i waited over 2 hours and a manager was never available. This experience was absolutely ******** as I had already reserved and been quoted a price due to no fault of my own have now been charged $1693.64. Honestly, I will never use HERTZ again and will tell everyone about this awful experience. As a major rental car company, I am flabbergasted at the lack of customer service and disregard of a paying customer. I would like to be refunded the difference in price.
Business Response
Date: 06/14/2024
BBB Case 21810450
RR No: 147606244

This is a response to ************************;

I apologize for the difficulties you encountered. I have corrected your rate to match your original reservation and issue a refund of $1,028.68 to the card on file. Please allow up to 7 business days for the funds to post to your account.

Thank you for contacting us.
Customer Answer
Date: 06/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for looking into this matter.

Sincerely,

***************************
Initial Complaint
Date:06/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental Record Number: *********. File Number: 05-11-24 2204 ******* A/P TERM 3. FORM#: *********-02. On 11 May 2024, I rented a midsize SUV similar to a ****** Kicks for the period of 11 May to 19 May 2024. I returned the vehicle to the location where I initially picked it up. However, due to a rule hidden in the fine print, which was not communicated to me by the receptionist, I was deemed to have "failed to return the vehicle to the designated drop-off area." Consequently, my deposit of $350 CAD was forfeited. While I do not contest this forfeiture, I am appalled by the overcharges applied to my card. According to the only invoice I received, the maximum charge on my file was set at $1181 CAD. However, the first charge made to my account on 19 May 2024 was $1299.93 CAD. I immediately filed a complaint with the ************** of BC, who suggested that I take Thrifty Car Rentals (a subsidiary of Hertz) to small claims court and contact the ************** of ******* regarding this matter. On 03 June 2024, my credit card was charged again for a sum of $487.40 CAD, bringing the total overpayment to $606.93 CAD. My credit card company contacted me via email and phone. Upon further investigation by myself and the bank, it became evident to both parties that my card information was manually entered by an employee of Hertz Rent a Car, as the merchant on the transaction appeared as Hertz this time, not Thrifty. Further investigation revealed the transaction was fraudulent, as Hertz Rent a Car failed to provide an invoice related to the $487.40 CAD charge, and I did not provide any employee of Hertz nor Thrifty with my security code or card PIN. I contacted the ************************* of Ontario, who is now investigating this matter, as this particular Thrifty Rental Agency has received multiple complaints. I attempted to reach out to their facility without success. I would like the overpayment of $606.93 CAD returned to me and no further charges applied to my account.
Business Response
Date: 06/13/2024
BBB Case 21810241
RR No: 940843890

This is a response to **********************;

I apologize for any misunderstanding which may have occurred. Upon our review,you were charged a cleaning fee of $400 that was applied for excessive pet hair inside the vehicle. Additionally, you returned rental vehicle without a full tank of fuel and were charged $15.72CAD.

Thank you for contacting us.
Initial Complaint
Date:06/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 7th we made a reservation for a supplier choice vehicle at Hertz via ***** at an agreed price of 241.89$ (screenshot 1 file: IMG_5282). When we went to the ****************** location for pickup at ******************************************* the agent told us that our total would be 415$ and sent us a rental agreement on my email (Screenshot 2 file: IMG_5283 ) we asked why its a higher price and he said its due to an UNDERAGE CHARGE. We informed him that we have USAA insurance and thus this fee should be waived, he took my USAA number and said that this is valid and the charge has been removed. He then proceeded to send me a second rental agreement (Screenshot 3 file: IMG_5284 ) with an updated price of 275$. The price was still higher than the ***** booking and thats when i noticed that they have been trying to change the daily rental rate from 42.52$ which was our ***** booked rate to 59.99$ per day. I said that this is incorrect and our kayak rate should be honored. We asked for the manager which said that we are going to honor it, and sent us another agreement for 219.40$ which was lower than our kayak rate (Screenshot 4 file: IMG_5284 ). Upon returning the car at the agreed hertz location, and after days we noticed that the credit card charge was 95$ more than expected. We requested the receipt ( file: Screen Shot 2024-05-30 at 11.08.45 AM.jpeg) and we saw a AGE DIFFERENTIAL charge for 95$. When we tried to contact hertz about this they said For this reservation, your corporate discount program (USAA) was not added; hence, the age differential fee is a valid charge and would not be removed since the discount number was not applied to your rental. This is absolutely false and a scammy practice by hertz , we have all the receipts that prove the santa ****** agent had this charge (SS2) and then removed it (SS3). I think instead of applying the discount, he pretended to do it and he put that we are over 23 and hoped that the automated system would charge us the 95$ anyways.
Business Response
Date: 06/10/2024
BBB Complaint#: ********

Rental Agreement#: *********

This is in response to *************************,

Thank you for reaching out to us regarding this matter. After further review, I do see that a refund has been processed for you for the age differential fee. Please allow 5-7 business days for this to reflect back to your account.

Thank you for contacting us.
Initial Complaint
Date:06/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,I am contacting to file a complaint with the Hertz office at the ********************** and with ***********************. I received an email from the company this week for a rental that I made from 2/3/24 to 2/6/24 (rental number *********) claiming that there was damage, specifically a glass crack on the front windshield. I returned the car in perfect condition and no mention was made of any problems when the car was dropped off. To hear about this alleged crack on the glass, now four months from the return date is absolutely ridiculous. Now I am being told that I have to file a claim on my insurance for something that did not occur during my rental and Im being told I have 48 hours to reply or else Ill be charged. I do have rental coverage through Expedia, but they have failed to provide proof of any fault of mine or that the damage occurred during my rental. This is clearly a false claim and money grab by Hertz. I will no longer being using Hertz for any of my rental needs. Beware of Hertz. They are liars and their.
Business Response
Date: 06/10/2024
Complaint # 21810020
Rental Record # 961302904
This is in response to *******************************.

I appreciate the opportunity to review your concerns. Please contact our claims department at ************. You may also send an email to:*****************************************************************. They will be able to further assist.

Thank you for contacting us.
Initial Complaint
Date:06/05/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Hertz while I was in town on business. I drove it for the week with no issues, returned it to the garage where I picked it up. Couldn't find any attendant to check me in, so the car was left in the return spot and I rushed to catch my flight at the airport. I recieved my final receipt with no mention of any problems or damage. 3 months later I get a phone call, an email, and a letter in the mail stating I owe money for the repair of "glass damage." I called the claims line and they couldn't tell me what the damage was. I told them there was no damage when I returned the vehicle and she stated that I needed pictures and a video walk around to prove it. I told her since I got my final receipt and it's been 3 months, I don't have that still. She told me they've attempted to contact me. I asked her for the supporting documentation and pictures of the damage. They said they tried calling me 2 days after I dropped off the car, I have my call logs to prove that isn't true. They said they didn't have my email address, that was obviously not true since they sent me an email 3 months later. I disputed the charge, replied to the email, left voicemails and haven't heard back from anyone. I got another notice in the mail today. I still haven't gotten any supporting documentation or response from anyone. This is ridiculous.
Business Response
Date: 06/17/2024
Complaint ID: ********
RR#: 962530402

Thank you for contacting us. We reached out to our ***************** for information. They have advised they reached out to you on 04/29/24 and 05/07/24 via email. They have not received a reply from you to that email. It is imperative you respond to their email so that they may properly move forward.
Customer Answer
Date: 06/17/2024

Complaint: 21809697

I am rejecting this response because I have responded to every email and phone call. I responded with a dispute to the charges and never got a response. You all keep sending the same email with no regard to responding to anything I wrote. You have yet to provide proof of damage with a timestamped photo. Your team lied about attempting to contact me within days of returning the vehicle. This is a terrible way to do business.

Sincerely,

*******************
Business Response
Date: 06/20/2024
BBB Case 21809697
RR No: 962530402

This is a response to ********************;

As previously advised, please continue to work with our Claims team on this matter.

Thank you for contacting us.
Customer Answer
Date: 06/21/2024

Complaint: 21809697

I am rejecting this response because they aren't responding and I'm tired of this being an issue. I have 3 trips I need to make back to that area for business and the last thing I need is this hanging over my head every time I go to rent a vehicle. I'd prefer someone call me. I disputed this in April and haven't heard anything since other than you all demanding money. Are there cameras in your garage?

Sincerely,

*******************
Business Response
Date: 07/23/2024
Complaint ID: ********
RR#: 962530402

We reached out to our ***************** Offices for their further review and assistance. We have since received their response and confirmation that the damage claim is being closed at this time and you will not be held liable for the damage claim. With this in mind, you should not receive any further correspondence related to this matter. Thank you for allowing us to review and respond.
Customer Answer
Date: 07/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you for closing this claim.

Sincerely,

*******************
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented an EV under agreement *********. The vehicle was returned needing a charge and as a Gold Plus Rewards member I was expecting a cost of $25 per ******************************************************************************************************************************************************************************** I was charged $70. Please refund the difference.
Business Response
Date: 06/10/2024
Complaint ID: ********
RR#: 154871990

I apologize for any misunderstanding regarding your charges. A review of our records indicates our **************** team issued a refund for the amount of $45.00 on 06/08/24. Please allow up to 7 days for the refund to post to your account.
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from hertz for 1 week using the Uber program. There was no deposit required. The amount authorized was ******. Hertz took an additional ******* without my permission. It over drafted my account and left me unable to pay my rent and bills. It is impossible to get someone to answer the phones. I would like a full refund for this hardship
Business Response
Date: 06/11/2024
Complaint ID: ********
********************** RR#: *********
This correspondence is being sent in response to a query made by ***************************. Thank you for allowing us the opportunity to review your concerns.
We apologize for any confusion caused regarding the charges billed for your rental. Our records show you entered into a rental contract with Hertz through the **************** program under RR#********* on 05/16/24 at a base weekly rate of $275.00/week plus applicable taxes, fees and optional services. For your first week of rent from 05/16/24 - 05/23/24 we show the total charges to be $402.06.
The second week of your rental began on 05/23/24 at the above mentioned base weekly rate with a scheduled return date of 05/30/24. However, we show the rental was kept an additional 4-rental days and returned on 06/03/24. This change in return date resulted in 4-additional rental days being billed in the amount of $65.00/per day base before taxes and fees. In addition to the weekly and daily rates, we show you were billed for the Fuel & Service Charge for returning the vehicle with less than a full tank of fuel. This charge was in the amount of $94.26. We also show at the time of return, your vehicle required more than our standard level of detailing in which you were billed for an Enhanced Cleaning Fee for $250.00.
Attached, please find the accompanying invoices for the above referenced weekly rentals. These documents will provide a full itemization of the charges billed.
Customer Answer
Date: 06/11/2024

Complaint: 21807095

I am rejecting this response because: I only had the car from the 16 to the 23rd and I paid the ******. I made sure the car was clean and the gas was where it was when I picked up the vehicle. I dropped the keys in the drop box. On/05/23/2024. It was after hours so if I was going to be charged anything it should have been for 1 day. Now I have bank fees and an eviction notice thanks hertz

Sincerely,

***************************
Business Response
Date: 06/18/2024
Complaint ID: ********
Hertz RR#: 146181851

This correspondence is being sent in response to a query made by ***************************;

I do understand this is not the outcome for which you had hoped. However, based on our thorough review of the matter, the vehicle was picked up 05/23/24, and due 05/30/24, according to our records the vehicle was not returned until 06/03/24. And re-rented 06/05/2024 if you are unable to provide is with proof/ timestamped photo etc., we stand by our decision and no adjustments are due.

Thank you for contacting us.
Initial Complaint
Date:06/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental Agreement# *********. Rented on April 11th, 2023 for one day, returned next day April 12th. A couple months later I am contacted by their claims department saying I owed money for damages, $4458.17 Confused, I asked for details. The damage report showed a different name and date of incident as April 28th. But with my rental agreement#. Clearly there was an error in the report since I didn't have the rental car. I explained that to the claims person but they insisted /I was the one responsible for paying the damages. I was asked multiple times what my relation was to the driver as if I knew them. They couldn't tell that a mistake was made by Hertz and I was not the one at fault. Yet, in all my communications I was made to feel that way. Instead of examining the paperwork and dates to see that there was a discrepancy, they still kept contacting me to pay. I had to prove that I was not the driver. I got the rental record of the actual driver, and payed for the police report. Also went back to the office where I rented the car from. Talked to the manager after waiting almost 2 hours until after they closed. He saw there was an error. The employee who mistakenly put my rental # on the report had already been let go. I contacted Hertz claims with all of this info to resolve it. They said they would take me off the report.Over a year later, rented from Dollar, after paying a deposit. Was told I am on a "Do Not Rent List". Had to call a phone# explaining why, but they were not open until next morning. Had to get a refund and pay extra to rent from another place. Was told it was a fraud case. Emailed them multiple times but still told it was my fault. Called back Claims, and treated rudely. Had to explain the issue to multiple people. They were supposed to call back but never did. Finally, got an email a few days ago that I was removed from the *** list. Still dont know if my info is on the report somewhere, or if my credit will be affected by their mistake.
Business Response
Date: 06/20/2024
Complaint ID: ********
RR#: 177324545

Please accept my sincere apology for the confusion regarding the damage claim and any inconvenience caused to you. I have confirmed the claim was closed and your rental privileges were reinstated. Please be advised the amount was never reported to the credit bureau, therefore it had no impact on your credit. Please provide your Dollar reservation number and the competitors final rental receipt so that we may review and determine the difference in the Dollar rate and the competitor's rate.
Customer Answer
Date: 06/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
My Dollar Rental confirmation # was K8271476774 from this year where I was not allowed to rent the car. Total amount was $228.79.
The replacement rental was through Enterprise, Confirmation: #**********. Total amount was $373.80.

Sincerely,

*****************************
Initial Complaint
Date:06/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental Agreement # ********* I made a Hertz reservation online on 2/1/24 at 1:16 pm Pickup time was supposed to be at 5:00 pm. at around 3:00 I called Hertz that I wanted to cancel the reservation, they said that they cannot cancel it anymore however if I won't show up it will automatically be canceled and I won't be charged. At 3:18, 2 hours before pickup I received an email with the vehicle details and the receipt stating that the car was picked up.I dont know what happened on Hertz end, it was probably an error on their side. or the computer marked the reservation as picked up the vehicle. or someone used my identity and credit card for pickup.On 2/5 at 9:33 pm I received an email that my reservation has been extended.again I want to clarify, that I did not pick up the vehicle at all and didn't extend it. as I didnt even have the vehicle. On 2/7 at 8:38 am I received an email that the vehicle had been returned to Hertz ( I don't know who had it, or what the error was) and hereby received a receipt with the amount that I was charged.There is a guy, "Rahmel" at the ************ Hertz location, that I have dealt with in the past, that I have contacted with this issue, he tried to help me and told me that he tried reaching out to the security **** but also to no success. I quickly contacted my credit card company to dispute the charge however after a week the results came back that I am responsible to pay the charge, I chatted with **************** to report the charge as fraud, I also want to point out that I also got a charge from the rentals toll for the time the vehicle was in use, I never used the rentals ez pass in the past, I always used my own.today 06/03/2024 I received a bill in the mail from Hertz with the full amount due.Please understand that all my rentals have been paid on time without any issues.This was not picked up and never had this vehicle. there was some mess up or fraud with the above details I hope to get this resolved ASAP.Thank you
Business Response
Date: 06/14/2024
BBB Case 21804415
Rental Record 960378694
This is in response to *******************************,
This is currently under review. Please provide the phone number that you called from when you attempted to cancel the reservation. It will help with our investigation.
Thank you for contacting us.

Customer Answer
Date: 06/16/2024

Complaint: 21804415

I am rejecting this response because:
Hertz asked to provide the phone number I called from to cancel the reservation in first place on February 1, 2024. I called from ************.
also my wife tried calling but she couldn't reach anyone over the phone she called from phone number ************.
Additionally, If there is saved records of online chat,my wife chatted with a representative on that day in regards to cancelling the reservation.
Sincerely,

*******************************
Business Response
Date: 06/20/2024
BBB Case 21804415
RR No: 960378694

This is a response to ****************************;

I have received confirmation you were able to work with our customer service team who resolved the matter directly and fully refunded the rental.

Thank you for contacting us.
Customer Answer
Date: 06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,

*******************************
Initial Complaint
Date:06/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had rented a car to do uber from February 27, 2024 until April 16, 2024. From the moment I rented, I told Hertz that the license plate could not be added to my sunpass account because it was already registered on another account, to which I checked every other day and also informed Hertz in person that I could not added to my account, they said that the last person that use the vehicle and didn't remove it they couldn't do anything. A month after they charged my card with $1133.22 for tools that I had informed them that it was not allowing me to add to my account, I have my proofs that shows that I tried with sunpass and my communication with Heartz, this is unacceptable for something I had well informed them. I want a reimbursement for the total of $1133.23
Business Response
Date: 06/20/2024
Complaint ID: ********
RR#: 983334321

I apologize for any misunderstanding regarding the toll charges. As you used the toll roads, you are responsible for the charges incurred by using those roads since you were unable to register your transponder. Attached is the toll invoice.
Customer Answer
Date: 06/24/2024

Complaint: 21803730

I am rejecting this response because:
They don't accept they did scam, there is no other way that take them to the court, also they don't say anything about my 200$ deposit they never refunded me.
Sincerely,

***********************
Business Response
Date: 06/25/2024
Complaint ID: ********
RR#: 983334321

The hold is released from our system once the rental is closed. As the rental was closed out on 04/23/24. Any holds/authorizations were released. If there is still a hold on your account, you will need to contact your financial institution for assistance.
Customer Answer
Date: 06/26/2024

Complaint: 21803730

I am rejecting this response because:

Dear *****************************,

Thank you so much for your answer, I received an answer, but only saying that those were toll charges, something that previously known because I received those billes, but no any comment about my claim like if they are ignoring what I clearly claimed, I put a separate claim for the refund of my 200USD deposit and no answer. Thank you so much for your help, I'll be waiting for your answer.

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Hertz is NOT a BBB Accredited Business.