Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,220 total complaints in the last 3 years.
2,270 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Hertz, return was normal, Hertz employee said I was good to go . They subsequently charged me an additional 400 dollars. Initially they said a cleaning fee for smoking in the car. This did not happen, I don't smoke and was the sole occupant. Now the receipt says for outside cleaning, the car was as clean as I received it on return.
Business Response
Date: 06/05/2024
Complaint ID ********
********************** Agreement Number 149535680

This is in response to *****************************.

Afte review of our records I have processed a refund for the clean fee in the amount of $400.00 in the interest of customer service.

Thank you for allowing me to address your concerns.
Customer Answer
Date: 06/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a vehicle from Hertz at the ***********, *************** on 1/24/24. We returned the vehicle on 2/29/24 with a full tank of gas, but were charged $133.52 for fuel on the final bill.We disputed the charge with them and were told on several occasions that we would be reimbursed. We submitted copies of our credit card statement showing that we filled the vehicle with gas at the 7-11 store that is right next to the airport in 2/29/24, right before we returned it. They have refunded us $27.30, now saying that they have proof that we didnt fill the vehicle up and that it did not have a full tank of gas. That is not true. In fact, the Hertz person that was in the drop off area where we returned it looked the vehicle over after we got out and said we were good to go! Please assist us with getting our money back, I am appalled at the way Hertz has handled this situation.Thank you!***********************
Business Response
Date: 06/19/2024
BBB Complaint# ********
Rental agreement# *********
This is in response to ***************************.
After further review, the customer was provided a full refund for the fuel charge. The customer was initially refunded in the amount of $27.30 on 5/28/24 and we have refunded the remaining amount of $106.22 on 6/14/24. The customer will receive the funds back into their account within 5-7 business days.
Thank you for contacting us.
Initial Complaint
Date:06/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We delt with *************************** here, we came in a few weeks ago with my dad (*********************************) that had the stage 4 cancer he passed day before yesterday and we are trying to put up every dollar we have to ***** him peacefully we noticed that **** took all the money out of his account, we was even told by you that there would be no other charges and you would put a stop to it, also you said one of the problems he paid double before was because you need the CV code to make charges, so why after his contract is over and everything is paid the rest of his money was stolen out his account ? They are thieves and doing illegal business, they closed my dad account and later re opened it the next day after he died and emptied out the money we was gonna use to ***** him leaving him with nothing left
Business Response
Date: 06/05/2024
BBB Case 21788873
Rental Record 599908260
This is in response to *********************************,
I am so sorry for your loss. I have issued a partial refund in the amount of $868.86. It should post on the billed credit card within the next 7 business days.
Thank you for contacting us.
Customer Answer
Date: 06/07/2024

Complaint: 21788873

I am rejecting this response because: we brought my dad up there in his failing health and everyone there saw that. We talked with the branch manager and at that time he closed out the account and assured my dad that it would not be anymore charges added. Then almost 3weeks later, the very next day after my dad passing, some took over ******* out of his account. We all went right back up to the office and several people remembered us and the situation. We then was directed to the original person that my dad and several others of us dealt with that day. It was 2 guys, one name ************************* and they did remember the entire situation. The same guy that closed the account out said that he did do everything on his part and closed it. He said that he dont know why they did that because once it was closed then it should have not been reopened, he also said that we will not be charged and he would make sure of that, then showed us that someone in ******** reopened it and started adding charges after the day he died from pancreatic cancer stage 4, its expensive to ***** him and we planned on using his funds for that and yall stole everything I dont not accept partial of it I want all of it

Sincerely,

*********************************
Business Response
Date: 06/12/2024
Complaint ID: ********
RR#: 599908260

I apologize for your dissatisfaction with the refund provided. Please be advised a refund was not warranted because the vehicle was overdue and had to be repossessed on 05/08/24, however in the interest of customer service and due to the circumstances a 50% refund was provided. We sincerely apologize for your loss, however we are unable to provide any additional refund.
Customer Answer
Date: 06/17/2024

Complaint: 21788873

I am rejecting this response because: I am rejecting because I want all the money and most importantly is because the guy we spoke to. I brought my dad in there and he wasnt even supposed to be getting up. He was very weak and very sick, but he still had to come up there and handle business. He was driving and doing Uber just to make some extra money now its only me and my mom taking care of all the things even the funeral arrangements we didnt have no money. We were planning on using the last of his money towards that and help take care of things and bills, but **** stole it out of his account without us being aware and without permission, like the manager said it hurts in ********** *****. He said hes gonna close out the account and he promised to make sure that we are not going to be charged. Everything was OK and we walked out of there with my sick dad. He was not feeling good he passed Way he died in the very next day his account was unexpectedly open and money was taken out of his account without permission like I said, the manager at Hertz told us that he was closing out the account and he promised and made sure and said out of his own mouth that we would not be charged anymore or in the future and hes going to make sure that no money comes out the account. He said everything was cleared and everything was good, so for the account to be reopened and money being took out after the day he died is a lie towards the company, a contradiction and a fault within your own company. I would like 100% of everything back to me of my dads money that we were going to use towards the funeral and forbearing him in for family support. My dad has stage four pancreatic cancer. They told us that it was nothing they could do. We sat in the hospital with him for three days while he suffered, they gave him pain medicine. All the hospitals rejected him rejected surgery on him. They rejected to transfer him, we sat on him. We watched him cry. He couldnt talk. He couldnt speak. He was in so much pain. He had blood clots in his lungs had spread his kidney and liver. He had blockages in his bowel and he died at 55 5 AM the money was stolen out of the account without permission , please return all of it back

Sincerely,

*********************************
Initial Complaint
Date:06/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hertz made reservation with me from their website, for a rental car May 24 2024 for 3 days. Hertz failed to provide a car for the reservation. I had reservations in an out of town hotel that I was not able to get to because of Hertz fraudulent reservation. I lost the money on that hotel reservation, I had to pay for another hotel in *********. Also pay for taxi from hertz to hotel. May 25 2024 hertz made another reservation with me. Turned out to be another fraudulent reservation. Hertz did not fulfill this reservation either. Hertz made a fraudulent charge to my credit card on May 30 2024, and the payment posted on May 31 2024.
Business Response
Date: 06/17/2024
BBB Case 21788841
Res No: K8683743557

This is a response to ***********************;

Please accept my deepest apologies for the difficulties you encountered during this busy travel day. It is our goal to provide quality service, before, during, and after a rental. Normally our inventory of vehicles is more than sufficient to meet confirmed reservations; however, on rare occasions, unforeseen situations may arise that are beyond the branches' control. This is usually caused by late returns, extended rentals, damaged vehicles, etc.

I was unable to find any record of a Cancellation Fee nor No-Show Fee. Could you please provide a screenshot of the charge you are seeing?

Thank you for contacting us.
Customer Answer
Date: 06/17/2024

Complaint: 21788841

I am rejecting this response because:
Find attached the fraudulent charge!
i Hope you understand that hertz made 2 fraudulent reservations with me 2 days in a row.
This seems to be a scam.
Sincerely,

*************************
Business Response
Date: 06/20/2024
Complaint ID: ********
Res#: K86930715A7

A review of our records indicates the refund of $148.85 was refunded to you by our **************** team on 06/01/24. It can take up to 7 days for the refund to post to your account. I apologize for any inconvenience caused.
Customer Answer
Date: 06/20/2024

Complaint: 21788841

I am rejecting this response because:
I asked for an explanation for the fraudulent reservations and an explanation for the fraudulent charges to my credit card.
After I was told for the second day in a row that Hertz would not fulfill my reservation, I was still able to make another reservation on Hertz website while Hertz knew without a doubt they had no cars to fulfill reservations.
Thank you for admitting Hertz charged my credit card. I am demanding an explanation of the fraudulent charge!
Desired Settlement: Other (requires explanation) I demand an explanation for the fraudulent reservations and charges to my credit card.

Sincerely,

*************************
Initial Complaint
Date:06/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vehicle taken after verbal agreement guaranteeing it would not be
Business Response
Date: 06/06/2024
Complaint ID: ********
RR#: 116622391

I apologize for any misunderstanding. A review of our records indicates the rental was not extended after 05/16/24 and you failed to extend. Please provide a description of the items in the vehicle so that we may reach out to local team for assistance.
Initial Complaint
Date:06/01/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05/27/2024 I rented a car through chase travel. The price was ~$40. I went to Hertz at the pickup time and no extra charges were discussed except the young driver fee, which I expected and accepted. This was discussed verbally to be $19/day. I signed the pin pad without ***** providing any papers or cost breakdown on the pin pad. I was then handed a bunch of papers with no receipt or cost breakdown visible, after which I took the car and finished by trip. A couple days after, I saw an extra $100 in fees (such as rental insurance and premium roadside assistance). Checking the bunch of papers after the fact, the receipt is in there stapled to the back of some inidentifiable papers, making it near impossible to find within a reasonable timeframe to dispute at the location of the rental.This is an extremely shady practice, given no disclosure was given verbally and the receipt was stapled right at the location where the accepted fees are displayed.The goal of this is to have my receipt adjusted to reflect what was disclosed to me at the time of signature, being only the young driver fee.Given I knew that I have rental insurance through Chase Sapphire Preferred, it is reasonable to assume that, had I known the charges were for roadside assistance and rental insurance, I would have denied the charges. Therefore I was not given the option in the first place.
Business Response
Date: 06/05/2024
BBB Case 21787958
RR No: 152265116

This is a response to *********************

Our records show that this charge was indeed accepted and signed for as documented on your Signed Rental Agreement (***). With respect, the signed rental contract is a legally binding document. Regrettably,we are unable to confirm a verbal conversation at the counter. By signing the rental record, you are agreeing the terms, conditions and rates billed for the rental. It is the customers responsibility to review the terms of this documentation before departing the rental facility in order to ensure the terms of the contract are correct. In accordance with the *** the charges are valid,and no adjustment is warranted.

Thank you for contacting us.
Customer Answer
Date: 06/06/2024

Complaint: 21787958

I am rejecting this response because:
There has been a clearly inadequate response from Hertz. Under the Fair Credit Billing Act, businesses are required to disclose all charges before, key word before, a charge is made.
Im not making the argument that an untrackable, verbal discussion said otherwise, I am saying that full disclosure was not made clear to me before I signed the pen pad, which had no information on it. The document you provided does not have my signature, it is only proof that you displayed the charges to me only after the fact, not before, which is illegal.
I am not seeking futher damages for the time taken to resolve this dispute, only an amicable readjustment of the charge made to my card to reflect the charges that I agreed to, not the charges that I was defrauded by and tricked into signing for.
Like is said, I believe that no itemized total is provided to the signee before signing, which can be corroborated by audit logs that can be requested of your electronic transaction devices. Since no verbal communication can be proven or used as proof, it is up to Hertz to provide proof that this was not the case to make this receipt valid.
I do not consent to forced arbitration. This does not mean that I consider the agreement legally binding.

Sincerely,

*********************
Business Response
Date: 06/13/2024
Complaint ID: ********
RR#: 152265116

Our records indicate you initiated a chargeback with your financial institution for the amount of $110.08, because of this you received a refund from your credit card company. We will accept the chargeback, therefore you won't see a refund from Hertz and we will no longer attempt to recover $110.08.
Customer Answer
Date: 06/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks for letting this be resolved quickly.

Sincerely,

*********************
Initial Complaint
Date:05/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
5/16 to 5/28 I believe Almost $600 They committed to providing me good service and a clean nice rental car, they gave me a car that was infested with roaches got in my kids belonging on us it was disgusting my daughter has allergies.. it was a healthy hazard and it was a disgusting experience.. to have German roaches and baby ones running all over us and our belongings.. I had to throw out alot of things .. we tried calling and emailing hertz plenty of times just to be told by one person ok don't worry we will refund you then to be told by others sorry too bad you should of called road side asst. **** excuse me how come I spoke to plenty of people when I was trying to find someone to help us for 4 days and no one told me to ever do that they just said I'd have to wait till the place opened it was a Friday night and they were closed sat sun and mon because of the holiday.. they finally reached back out and said they will not refund us anything . This is not the first time hertz has had bug issues
Business Response
Date: 06/10/2024
Complaint ID: ********
********************** RR#: 146296916
This correspondence is being sent in response to a query made by ***************************. Thank you for allowing us the opportunity to review your concerns.
We apologize for any concern caused to you regarding the condition of the vehicle provided for your recent rental with Hertz in ******************** All Hertz vehicles are to be thoroughly cleaned, serviced,and in good mechanical condition before being released for rental. We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience. Your comments have been forwarded to the Area Manager for internal review and any corrective action deemed necessary.
Based on our records, we show you entered into a rental contract with us on 05/16/24 for scheduled return on 05/28/24. For the duration of your rental, we show no reports were made to our ****************** Services (ERS) team reporting any issues with the vehicle internally or externally. Our records show there was one ERS report made on 05/25/24 where we were contacted by ***** on your behalf to authorize their assistance with an emergency battery recharge of the vehicle.
With this in mind, and based on our records, we have been unable to confirm there were any issues with the vehicle provided to you for your reservation. The vehicle was kept for the full duration of rent and there was not report of any issues in order to allow for us to address and correct the matter. Therefore, we must respectfully decline your request for an adjustment or refund of your rental charges.
As you have indicated you attempted to contact us to report these issues, please provide copies of your date and time stamped phone records showing the attempted calls to our **************** or ERS teams so that we may further review.
Customer Answer
Date: 06/10/2024

Complaint: 21786678

I am rejecting this response because:

Sincerely,

***************************

WE CALLED MULTIPLE TIMES AS YOU CAN SEE AT LEAST 5 AND NOT ONE OF THE REPRESENTATIVES TOLD US TO CALL ROASSIDE ALL THEY SAID WAS WE WOULD HAVR TO WAIT AND CALL BACK WHEN THE ***** OR COPORATE OPENED.. I EVEN SENT 2 EMAILS AND NO ONE RESPONDED WITH THAT INFORMATION.. ALL OF THEM SAID TO CALL BACK, ONE LADY I SPOKE TO WHEN IT WAS FINALLY OPENED SAID THAT SHE CAN REFUND US BUT I WOULD HAVE TO CALL BACK AFTER CLOSING OUT THE ACCOUNT.. YOU ALL HAD BUGS PERIOD WE ATTEMPTED 5 OR 6 TIMES AND NO ONE GAVE ME INFORMATION ABOUT CALLING ROADSIDE AFTER EXPLANING TO THEM THE ISSUE.. YOU WOULD THINK THEY WOULD TELL ME THIS INFO BC THEN I WOULD HAVE DONE THAT OBVIOUSLY.. HOW ARE WE TO KNO INFESTED ***** CAR ISSUE U CALL ROADSIDE .. U THINKBTGE EMPLOYESS WORKING AT THE COMPANY WOULD KNOW AND INFORM US ABOUT THIS.. GO BACK AND LISTEN TO THE ***** CALLS IM SURE U ALL RECORD CALLS NO? U ALL SHOULD BE ASHAMED RIGHT NOW FIGHTING ME ON THIS . THIS IS NOT OKAY. YOUR AT FAULT
Business Response
Date: 06/17/2024
BBB Case 21786678
Rental Record 146296916

This is in response to ***************************,

Our records indicate the vehicle was rented out on 5-16-24 and kept the duration of the rental. The ********************** (ERS) phone number is located on the rental agreement for reporting any urgent maintenance or mechanical issues. We do not show an ERS report filed concerning an infestation. While I understand this is not the outcome you were anticipating, we respectfully decline your refund request.

Thank you for contacting us.
Customer Answer
Date: 06/17/2024

Complaint: 21786678

I am rejecting this response because: respectfully that's a bunch of ****, I was just Listening to what your agents told me to do I called 4 times if they didn't report that. How is that my fault? You guys can't even give me the second half of the rental refund. I do not agree with this. I think that is so unfair and bad business. I tried to contact 4 times and I emailed. If you can't see that, how is that my fault? Your people should tell me. That I need to call roadside.Maybe you should train them better.I want half of my money back

Sincerely,

***************************
Initial Complaint
Date:05/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a car with hertz because of loss to my car due to an accident. I arrived to pick up the vehicle and they denied me the rental stating my license was bent. I spoke to 2 agents with Hertz customer service department who verified that hertz does not have a policy for license outside of it being valid or not
Business Response
Date: 06/06/2024
BBB Case 21786453
RES No: K87400065B8

This is a response to ***********************.

I sincerely apologize for the inconvenience you have experienced when picking up your Portland reservation. Please be assured this has been addressed internally with the proper disciplinary action needed and further training implemented.

Thank you for contacting us.
Customer Answer
Date: 06/06/2024

Complaint: 21786453

I am rejecting this response because:

Sincerely,

***********************
Initial Complaint
Date:05/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 22, 2024, I rented a car from Hertz at *******************. ( Rental # *********) It was an EV, though I was not informed it was an EV. Drove it to ********. It could not be charged, although I called Hertz roadside assistance (case # **********) who directed me to various charging stations all over ********. None could charge the car. It had no charging equipment in the car. I had to return the car to **************** Hertz on March 23, because it had insufficient charge to get it back to ***********. The car was defective. Hertz wants to charge me $665. 86. I do not think I should be charged more than one day if anything.Hertz has irresponsive customer service. They keep sending me form letters and copies of an invoice. I've tried their website, phone numbers, etc. The charge is on my **************** card, but I have been disputing it since March 24th.
Business Response
Date: 06/05/2024
BBB Case 21786455
RR 106331444
This is in response to *******************,
I apologize for the the issues you had with the EV. A refund in the amount of $241.04 was processed on 6-2-24. It should post on the billed credit card within the next 7 business days.
Thank you for contact us.
Initial Complaint
Date:05/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In late summer of last year, a rental car was reserved and picked up in my name without my involvement. After calling the location directly and the call center customer service line, I received no real support in the matter. I decided to call the police and my credit card company and file a report. I then called again and gave the police report information to Hertz. Instead of being helpful with anything, they allowed the same thing to happen a second time from the same location at 12:30am, again. Again I call the company and the police who informed me both incidents would be under the same number. Fast forward to today, I rented a vehicle and Hertz let me know they were unable to give me the vehicle and to call yet another number. They also would not issue the refund on the vehicle I was not given. After calling they informed me that I owed a balance on one of the two recovered vehicles for damages incurred after the theft. They were not able to assist in anyway and after asking for a supervisor I was not given one. Ive been harassed by this company due to their negligence and not given any support in resolving the matter properly.
Business Response
Date: 06/16/2024
RE: BBB Complaint # ********

Dear Ms. *******,
Thank you for reaching out to us today regarding your concerns. I am unable to locate your recent reservation with the information you provided. I am happy to take a look and refund your prepayment if possible. Regarding the other rentals, please provide the rental record numbers for these transactions. Thank you!
Customer Answer
Date: 06/17/2024

Complaint: 21786444

I am rejecting this response because: this lacks any type of resolution. I am not sure what type of information your require since nothing is listed. You have my name and my DL#F1307455. Im not sure how to provide you any additional information regarding the fraudulent activity since it was not made by me.

Sincerely,

*****************************
Business Response
Date: 06/18/2024
BBB Case 21786444
Gold No: 15912969

This is a response to ***************************;

I apologize for the confusion. To clarify, you did not rent rental records ********* on 04/19 nor 836230216 on 01/03?

Thank you for contacting us.

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Hertz is NOT a BBB Accredited Business.