Business Profile

Auto Rentals and Leasing

Hertz

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,217 total complaints in the last 3 years.
2,214 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked my rental car online through the hertz website a few days prior to my travel. I had gotten a notification through text that i needed to sign into check in. Every time I clicked the link it wouldnt work. And I even downloaded the app and I still couldnt check in (the afternoon before my flight). So i called the location to checkin and a gentleman told me that it was all good and assured me he had my reservation and it would be there for me when i landed. When I landed in ************ AZ -it was already late. Around 10:00 pm. I got to the checkin counter and there were 3 people ahead of me. I waited as i watched the counter next to me for enterprise, national etc,Seamlessly funnel people through the line and get them their keys. See moly no issues. Flight after flight. As I patiently waited, it was finally my turn. I had my ID, my CC all pulled up and ready to go to help make the process as quick as possible. As the line behind me started to build. Part of the way through checking in, i was asked for my CC and was then told that i have to have the card i booked with. Since i travel light, i only bring my travel cc. And purposely left my other CC at home.. I was told I have to have the card i booked with otherwise they cant give me my reservation. I was told that it says in the email that you need your CC and to change the card, i was going to need to call the number listen on the wall. Posted on the wall it says that you will need to CC you booked with and if you dont have it to call 1800xxx. So i stepped aside made the call waiting on hold for 10+ minutes to then be hung up on as their hours had ended. I had to get back in line, and once at the counter, the only solution was to buy another rental. And that i could call to get a refund. The next day, i had a wedding so i called the day after and was told my refund was on the way. Did not happen. Called again. Told it was happening. Still havent gotten my refund this was April 18th.
Business Response
Date: 05/22/2024
BBB:21714039
Original RES *** ***********
This is in response to ***********************.
Thank you for contacting us regarding this matter. I apologize for the inconvenience this has caused and any confusion regarding our Pay Now prepaid terms and conditions. When renting the vehicle at the counter, you must produce the same credit card with which you paid online and a valid driver's license. The credit card used must be in your name and presented at the time of rental.
I do apologize that the original reservation was unable to be honored due to this. I have issued a manual refund of $238.50 to the card used to prepay. Please allow 7-10 days for this to process.
Thank you for allowing me to assist.
Initial Complaint
Date:05/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Hertz through the Uber rental program. During the rental, Uber initiated a random background check. That made me unable to give trips. As a result, I failed to meet Hertz minimum 30 rides requirement necessary to continue to rent cars through them. I requested reinstatement of my rental eligibility through Hertz appeal hub almost 3 weeks ago, which, Hertz has not responded. Uber already reimbursed me the cost of the rental acknowledging it was their fault I wasn't able to use the rental. It was not my fault I wasn't able to complete the 30 trip minimum per Hertz policy.
Business Response
Date: 05/31/2024
Complaint ID: ********
RR#: 109426376

I have reviewed this matter with our TNC team, they have advised your privileges are now reinstated, effective immediately. Thank you for allowing me to review and respond.
Initial Complaint
Date:05/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Previously made a BBB report against them because their customer service refused to help me with my issue. After a month they agreed to reimburse two reservations and BBB closed the complaint. Never received refund from Hertz. Am also seeking reimbursement for medical expenses from accident caused by negligent maintenance, so if a member of Hertz can give me the contact information of the appropriate department representative Id like to send them the bill.
Business Response
Date: 05/24/2024
BBB Complaint: 21713169
Rental Agreement Number ********* & *********

This is in response to ***************************

Thank you for bringing this matter to our attention.

Please accept my deepest apologies on behalf of the Hertz Team for any inconvenience or frustration you may have experienced. After reviewing our records, I see that you reached out to our ************* Team who has reviewed your case and has processed your refund for rental record (********* & *********). Your refunds were processed back your AMEX x6674.

Accidents are always unfortunate, and Hertz offers *************************** (PAI), which provides both medical and loss of life benefits to the renter and passengers of the rented vehicle, in the event of an accident. Per the signed rental agreement, which is attached to this correspondence, the PAI was declined.
I understand your concerns regarding the vehicle's safety, and mechanical condition. Rest assured your feedback has been notated and passed along to the proper department for further internal review.

I have had the opportunity to review your previous BBB complaints to ensure a thorough review of our records. After a complete review, we have considered these concerns to be fully addressed, and respectfully decline any further compensation request.

Best Regards
Customer Answer
Date: 05/24/2024

Complaint: 21713169

I am rejecting this response because:

The reimbursement for rental record 919560902 was never processed. I used a different card for that reservation. A ***** Each attempt at contacting support I am given different information or I get hung up on. The customer relations email never responded. My bank, ************ confirmed that nothing was sent out on either of the dates your team claimed to have processed a credit. Its been over a month.

Sincerely,

***************************
Business Response
Date: 05/30/2024
BBB Case ********
Rental Record 919560902

This is in response to *********************,

I apologize for the delay. Our records show the refund has been processed. If not already, it showed post on the Amex in the next few days.

Thank you for contacting us.
Initial Complaint
Date:05/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Making a reservation via the Hertz app, there was no communication during reservation to include 'all toll inclusve offer' nor was there an option to use License plate for convenience. To reiterate Hertz Rental provided no information regarding "PlatePass" (a way for Toll's to be charged to your rental account instead of cash at the toll booth. )There is no checkin process, My reservation was "pick a car, and get in the car and go". I got in the rental car which had a sticker at the top left indicating this car was equipped with License Plate Tolling called "platepass" . After i returned the rental, I received a PlatePass Convenience fee of $9.99 / day . No where in Hertz, no where in the car did it communicate this fee. There are people online who are charged $140 for Admin fee/convenience fee when the toll charges are $44. I reached out to Hertz to review Renter Agreement and confirmed there was no awareness or communication regarding platepass. I reached out to Platepass who stated that if you go to Hertz.com and look up FAQ there is a statement "If you decline all inclusive tolling, you will be charged $9.99/day" My response is Hertz nor Plate pass communicated that.
Business Response
Date: 05/17/2024
Complaint ID: ********
RR#: 112205365

I apologize for any misunderstanding regarding the toll charges on your rental. As you are a Hertz President's ****** member you agree to the rental terms and conditions. Also during the reservation booking process the information related to tolls is in the terms and conditions. A review of our records indicates our toll processor provided you a refund as a courtesy in the amount of $19.98 on 05/14/24.
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/20/2023 I flew into *********, ** with 5 other people for a wedding. We had a van reserved ahead by the mother of the groom in the name of the sister of the groom. However, we were unable to get the van because the person under the reservation was under age (24). I volunteered to change the rental to my name and worked the man at the desk to make that happen. We went through everything and he ensured my price was the same as the original rental agreement. We get the van and return it on time on 10/22. Days later I see the charges on my credit card. There was one for the $306.26 we agreed on and then another for $311. I called to ask and Hertz said the $311 was for a prepaid voucher. Obviously that made no sense. I looked at my receipt and I saw the $311 listed as a "voucher". That was what the man at the counter did to put me back to the original rental price. There couldn't be a prepaid voucher. I rented at the counter at the airport and couldn't possibly prepay for anything. When I told them I didn't have a receipt for the prepaid voucher, then sent me one that was dated after I returned the car and they charged my credit card. I disputed the charge through my credit card company and won, so the charge was reversed. Now I'm getting bills in the mail from Hertz for this $311. I sent them a formal letter of dispute and they sent me a letter informing me I am permanently banned from using their or their sister companies' services in the future. I just got another bill from them today, so I'm worried I'm going to be put into collections.I'd like the bill canceled formally and, if possible, my ban to be reversed. Attached are the receipts and invoices applicable.
Business Response
Date: 05/22/2024
Complaint ID ********
Rental Agreement Number 593318611

This is in response to ***********************.

I regret the inconvenience this matter has caused you. According to the attached Signed Rental Agreement the voucher charge of $311 is a valid charge. Our records also show your charges were not honored by your financial institution after a dispute was initiated by you. Adverse charge dispute decisions do not mean the charges are not valid and in no way alleviate the renter of responsibility for costs that were incurred during the rental time frame.

Thank you for allowing me to address your concerns.
Customer Answer
Date: 05/23/2024

Complaint: 21711306

I am rejecting this response because:
Prepaid vouchers are by definition prepaid. I would have paid for a prepaid voucher pre-rental, not post-rental.
The very original rental, which you should be able to look up, was in the name of ********************* made by, and paid for, her mother *****************************. Even though ******* was upfront that *** was a year too young and she got the reservation, but at the counter they would not give *** the vehicle. Everyone was distraught so I volunteered to take over the rental and ******* would pay me back.
The man at the counter said they could not transfer the rental, it had to be started over. I agreed and just told him to make everything match the prior agreement. He told me what was in the agreement I was getting and said he it would cost me $306.26, which is again basically what the original reservation cost (off by less than $1). Please look it up to verify. I thanked him, ran my credit card for $306.26. I got my printed receipt for that transaction, which had -$311 as a voucher. Never at any point was that voucher discussed. Never at any point was I told I was going to be charged $311 and never at any point did I agree to pay $311.
Your records cannot show that agreement to pay $311 because it was never made. Your records do not even make logical sense because a prepaid voucher would have been prepaid. Your records show a receipt for the prepaid voucher dated many days after the entire transaction completed, not pre-anything.
Sincerely,

***********************
Business Response
Date: 05/29/2024
Complaint ID ********
Rental Agreement Number 593318611

This is in response to ***********************.

As we were not present for the conversation between yourself and our representative, we must rely on documentation available. In accordance with the Signed Rental Agreement the charges are valid, and no adjustment is warranted. While I understand this is not the outcome you were anticipating, I hope you will respect our position on this matter as we consider it having been fully addressed.

Thank you for allowing us to address your concerns.
Customer Answer
Date: 05/31/2024

Complaint: 21711306

I am rejecting this response because:
The original receipt I signed has the $311 subtracted as an unspecified voucher. The receipt for the voucher which Hertz claimed was a prepaid voucher is dated 10 days after the vehicle was returned. Something they created after the fact and nothing I ever agreed to.

Sincerely,

***********************
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a fraud charge on my credit card and i have made 4 unsuccessful attempts to reach someone at Hertz to address my issue and it is impossible! Every recording informs callers the wait time is 10 minutes but I have waited far more than that and hung up. While waiting, the recordings instruct callers to go to their website for any customer service problem; however, they do not have an option that relates to unauthorized billing issues and everything else requires I reference my rental agreement number which I don't have, because I have not rented a car from Hertz. My 5th attempt to call the same numbers I've called all morning was finally picked up after a 38 minute wait only to be told they could not locate my charge since it was still pending and I would have to call back. Hertz has the worse, most inadequate, most frustrating customer service ever. If I could just speak to someone maybe I'd be able to get my problem resolved without the inconvenience of having my card cancelled and reissued.
Business Response
Date: 05/27/2024
BBB Case 21710355

This is a response to *********************

I attempted to reach you via phone call regarding the unidentified charge you received and was unsuccessful. You can reach back out to us at ************.

Thank you for contacting us.
Initial Complaint
Date:05/14/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/6/2024 I picked up a Hertz rental from ************** in ****************** (************). The next day I returned the car full if gas and I have a receipt from the 2/7/2024 showing the fuel charge from ***************** located at **************************************** at 1:53 pm. . On 2/14/2024 Hertz sent a bill for $1853. This was incorrect as I was quoted $286.00 for 1 day. I call the Sky ****** FBO and was informed they would handle it and get a corrected invoice sent out. The corrected invoice was never sent so I called again and Sky ****** said they would call Hertz again and ask for them to correct. Never received any response until yesterday when I got a collection letter for the wrong amount that included a fuel charge for over $100.00. Today they said they would take the fuel charge off but the collection still stands and I dont get the corrected correct invoice. I want an invoice and collection removed and reinstatement from Hertz. A letter stating all the errors and the invoice. Invoice was never corrected until today so collection is not required and kicking out of Hertz is not required. They are the bad guy not me.
Business Response
Date: 05/19/2024
BBB Complaint# ********
Rental Record# M16750252
This in in response to *****************************.
After further research, the customer has been refunded in the amount of $1,404.18. An additional amount of $111.50 was cleared to bring the total amount due to $319.21 which was the original cost of the rental. The customer was advised that he is responsible for the remaining balance of $319.21.
Thank you for contacting us.

Customer Answer
Date: 05/23/2024

Complaint: 21709962

I am rejecting this response because: I need an updated copy of my rental agreement showing that the additional amount for fuel was removed and the date it was removed and that it was removed because I did not owe for fuel because it was returned full of gas. Also that this is now paid in full and should NEVER HAVE BEEN CHARGED OFF! Because the corrected correct actual bill was never generated and sent to me. Hertz charged off the entire amount including the INCORRECT FUEL CHARGE!

Sincerely,

*****************************
Business Response
Date: 05/29/2024
Complaint ID ********
********************** Agreement Number M16750252

This is in response to *****************************

As advised, the fuel charge has been refunded and an adjustment has been made in regard to the daily rate. And there is a balance due of $319.21. We are unable to reprint the receipt, showing these adjustments.

I regret the inconvenience this matter has caused you. Thank you for allowing me to address your concerns.
Initial Complaint
Date:05/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged a repo fee and the car was returned. I went into the location in ****** ************* and ************************* called the branch Manager and told him in front of me that they closed out my contract and accidentally charged me a repo fee by mistake. He said it will take 30 days for a refund. His name is *****. After the 30 days passed I went into location because I was not refunded. Again, ************************* called Manager ***** who told me over speaker phone it would take 30 business days and I will have the refund. The 30 days business days now passed and I called today and got hung up on by ************************* who said Manager ***** is on vacation and i will just have to wait. She gave me super attitude as if im in the wrong for this situation. She was very very rude and hung up in my face. She's been this way the whole time. Im owed $532 plus the tax on it.
Business Response
Date: 05/21/2024
BBB Case 21709430
RR No: 837036852

This is a response to ***********************

Upon my review I have received confirmation that the vehicle was indeed repossessed due to nonpayment. As such the charge is correct and no adjustment is warranted. While I regret this is not the desired outcome,I hope you will understand our position in this matter.

Thank you for contacting us.
Customer Answer
Date: 05/22/2024

Complaint: 21709430

I am rejecting this response because:
THE *** WAS NEVER REPOSSESSED. THE BRANCH MADE A MISTAKE. THE BRANCH TOLD ME I WILL GET REFUNDED DUE TO THE MISTAKE AND IT WOULD TAKE 30 DAYS. THEY SENT ME A ***** TI CONFRIM THIS. ************************* WHOS WORKS THERE SENT THE ***** AFTER BRANCH MANAGER ***************************** ASSURED ME OF THIS. I JIST SPOKE TO HIM YESTERDAY AND HE SAID HE DOENST KNOW WHY I DIDNT GET THE REFUND YET, THAT HE BEEN PUT THE REQUEST IN. AGAIN I DROPPED THE *** OFF. SINCE YOU GUYS ARE SAYING IT GOT REPOSSESSED, THE. SHOW ***** OF THAT. WHAT COMPANY REPOSSESSED THE ***? WHERES THE ***** OF THAT? IT NEVER HAPPEDED.
Sincerely,

***********************
Business Response
Date: 05/29/2024
Complaint ID ********
********************** Agreement Number 837036852

This is in response to ***********************.

I regret the inconvenience this matter has caused you. After further review and consideration. I have refunded the ********************** fee, in the amount of $535.00. As we were not present for the conversation between yourself and our representative, we must rely on our documentation.

Thank you for allowing me to address your concerns.
Customer Answer
Date: 05/30/2024

Complaint: 21709430

I am rejecting this response because:
The refund has not appeared in my account as of **********. Is there a certain time frame for this?
Sincerely,

***********************
Business Response
Date: 06/02/2024
Complaint ID: ********
RR#: 837036852

The refund was processed on 05/29/24 for the amount of $532.24, I have applied an additional refund of $2.76. Please be advised it can take up to 7 business days for the refunds to post to your account.
Customer Answer
Date: 06/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Customer Answer
Date: 06/26/2024

Complaint: 21709430

I am rejecting this response because:
This Is ***********************. On the matter at hand in which I was refunded for the car not being repossessed. Prior to the refund I was placed on the Do not rent list due to the mistake. They told me then I cannot get off of it due to the car being repossessed. I ment to put this in my response prior to case closing. I'm asking can you guys have me removed from the do not rent list as I cannot get in touch with the correct department. I keep getting rerouted and told the same thing

Sincerely,

***********************
Business Response
Date: 07/01/2024
BBB Case 21709430
RR No: 837036852

This is a response to **********************;

I apologize for the difficulties. I have received confirmation that you have been removed from Suspended Rental Privileges today and may continue to rent with the Hertz brand in the future.

Thank you for contacting us.
Initial Complaint
Date:05/14/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
05/09/202. Coming into the business there was no one available to answer any question ans when I did speak to someone she (*** with long curly hair avoided my by answering question and rudely responded with scan the ** code . Another rep a bald African American man advised me the car I resevered is not available and if I want to to go ahead and rebook another day. There was no communication from the employee nor any customer service . I feel like I have tricked to patronizing a company who does not give what they advertise and they employees are not acceptable to be working in customers service.
Business Response
Date: 05/17/2024
Complaint ID: ********
RR#: K85216652B3

Please accept my apology for any inconvenience caused when the location did not have your reserved vehicle available. At Hertz, we pride ourselves on the high quality of our customer service. I sincerely apologize for the behavior of our representatives. Please be assured your feedback will be shared with the appropriate Hertz management for their review and corrective action.
Initial Complaint
Date:05/14/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to rent a car from Hertz May 3 due to a canceled airline flight. I called and changed my reservation to return the car in ****** as my returning flight was also delayed. The rental car from Hertz overheated and broke down on the side of the road, I called Hertz roadside service and had the vehicle towed. I had a friend pick me up so I did not get another vehicle, the tow truck took that Hertz car to **************. I get numerous calls and a letter sent to my home saying my rental car is overdue. I call Hertz May 9th to let them know, there must be a mistake because they towed my car. They had no record. They didnt know where my car was. I had to give them the color make model license plate number of the car. They said it would be taken care of. I get several more calls telling me that the car is overdue. Finally on May 14, I get a receipt to my email saying theyre charging me for 11 days of rental. Every time you call you have to wait on hold for 30 to 40 minutes the gentleman I talk to explain to me he would have to submit a time dispute and I had to wait 5 to 7 business days to get my money back, this looks like a mistake on Hertz, not sure why the customer is having to suffer . When I asked him how I would know if this matter was taken care of he told me I could call back in 5 to 7 business days. *** had to spend 2 to 3 hours on the phone to get their mistake fixed, there is never any managers that you can talk to and nothing ever gets done. You just have to wait 5 to 7 business days to get an email to let you know something but they put a hold on my card for $100 every day. It was overdue and now $1500 extra, and I cant have that dropped for 5 to 7 business days. The whole corporation needs an overhaul theres no Accountability on their end. And they have zero customer service
Business Response
Date: 05/21/2024
BBB Complaint # 21709302
Rental Record # 129231443
This is an response to ***********************.
Thank you for providing this information. You were refunded the late return fee for $60.00 and a refund has been issued in the amount of $1067.32. This will be returned to the payment method on file, a **** ending in 0521.
Thank you for contacting us.

Customer Answer
Date: 05/21/2024

Complaint: 21709302

I am rejecting this response because:
My time and the stress of the situation has not been taking care of. Your lack of attention to customers and details is nonexistent. I would like more than that as a credit, thats the credit that was owed to me as I only had the car for 3 days. Also would like an updated receipt to show what I am actually being charged for.
Sincerely,

***********************
Business Response
Date: 05/29/2024
Complaint ID: ********
********************** RR#: 129231443
This correspondence is being sent in response to ***********************.
Please find a copy of your amended invoice attached for your review and record. We apologize for any frustration caused to you and want to assure you that your feedback has been shared with appropriate management. As a gesture of concern, we are mailing you a $50.00 certificate to the address provided. Please allow standard mailing times for this certificate to arrive.

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Business Response

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Business Response

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Complaint statuses

Business Response

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Business Response

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Business Response

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