Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,225 total complaints in the last 3 years.
2,178 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,
I have a issue my phone was left in the rental car along with my sweater and I'm frustrated because I know 100% it was left there because I traced it on track my iPhone and I've been getting the runaround with This.

Confirmation number XXXXXXXXX
Business Response
Date: 08/31/2022
Business Response /* (1000, 5, 2022/08/04) */
BBB Case: XXXXXXXXX
RR: KXXXXXXXXXX

This is in response to ***** ********

In accordance with the Terms and Conditions of the rental agreement, Hertz is not responsible for personal property left in our vehicles. However, we are always concerned when customers do leave behind and work diligently to reunite the items with the rightful owner. Our procedures require that when items are found, they must be brought to a manager for proper identification and attempted return to the customer.

We will reach out to the Kansas City MO office to see if they have any updates with your lost Items. Once we receive an update into this matter, we will follow up with you.

Thank you for contacting us.

Consumer Response /* (3000, 7, 2022/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still haven't heard anything. I was told someone would call me in 3 days that hasn't happened either. I will never do business with hertz again

Consumer Response /* (3000, 10, 2022/08/16) */
I submitted my missing claim report on line on 7/30/2022
I've been checking the status daily. It looks like my report just submitted to the location an hour ago today which is absolutely ridiculous. It took them 3 weeks to send my report over to the Hertz at MCI. Horrible, Horrible, Horrible customer service.
I'm telling everybody I know not to do business with Hertz.
Initial Complaint
Date:08/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Notified Hertz Car rental on line about lost cell phone and charging cord, Have not heard from them in any way in since filing complaint. No one answers phone only computer, cannot get a live person on phone. Gave all information on contact and address. Two weeks to get phone back is enough, if cannot return them they should allow 250.00 toward replacement phone.
Business Response
Date: 09/01/2022
Business Response /* (1000, 5, 2022/08/04) */
BBB Case: XXXXXXXX
RR: KXXXXXXXXF3

This is in response to ******* *******

In accordance with the Terms and Conditions of the rental agreement, Hertz is not responsible for personal property left in our vehicles. However, we are always concerned when customers do leave behind and work diligently to reunite the items with the rightful owner. Our procedures require that when items are found, they must be brought to a manager for proper identification and attempted return to the customer.

We will reach out to the Rochester New York office to see if they have any updates with your lost Items. Once we receive an update into this matter, we will follow up with you.

Thank you for contacting us.

Consumer Response /* (3000, 7, 2022/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Then the question is why would they have a lost item function on the web site? Double standards, I request that priceline also be notified of this and that they no longer do business with Hertz.

Business Response /* (4000, 14, 2022/08/26) */
BBB Case: XXXXXXXX
RR: KXXXXXXXXF3

This is in response to ******* *******

Our location manager in Rochester has attempted to reach out to you at the contact information listed on your rental. We have provided them with the email address provided in this BBB inquiry and confirmed the listed phone number matches the number on your rental. If you would like to provide an alternate contact phone number, please do so so that we may inform the branch manager.
Initial Complaint
Date:08/01/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a car from Hertz on Friday July 1st 2022 to pick up in Frederick Maryland on July 5th 2022 for the amount of $262.65. When I arrived to pick up the car, I was told the deposit would be $500 instead of $200 because I was going to use a debit card and used that for the initial reservation. So, I asked if I could just use a credit card for the deposit and keep the charge for the vehicle on the debit card and I was told it all had to be on the same card. So, we decided to refund the amount of $262.65 onto the debit card and would charge everything else onto the credit card. The price changed to $204.32 when using the credit card and renting in person as I guess the clerk found a discount. I was told the refund would process at that time and would take 5 to 7 days to go through. The rental car was fine and returned properly and on time. At the time of return, we did the paperwork to have the full amount of the deposit and vehicle return to the credit card and I had my debit card charged for just the rental amount of $204.32.

So, at this point, I have two charges to my debit card. One for $262.65 and one for $204.32. I waited the 7 days for the debit card to be refunded the $262.65 and it was not done so I called customer support. I was told that the initial refund did not process because it was "status 6" and would need manager approval to process. I was told that it would be done and would be another 7 to 10 days for the refund to be completed. This was on July 15, 2022. So, I waited another 10 days and still no refund. So, I called customer support again today (July 29, 2022) and I was told the same exact thing as the call on the 15th. I was told that a manager would need to approve because it's "status 6" and it would be yet another 7 to 10 days.

Hertz is not acting in good faith to return this money that is due. The only documents I have are my bank statements showing both charges. Hertz did not provide any documents to take with me.
Business Response
Date: 08/30/2022
Business Response /* (1000, 9, 2022/08/19) */
BBB Complaint #XXXXXXXX
RR# XXXXXXXXX

This is in response to **** ***********.

I appreciate the opportunity to review your concerns. After a thorough review of your account I have determined that there was a clerical error which obviously delayed the funds. Our records indicate the prepaid reservation was refunded on 8.8.22 in the amount of $262.65. Please allow 5-7 business days to see the post to your account and if you have any further issues please reach out to your financial institution.
As an apology for this inconvenience please provide me with a valid mailing address, I will be sending you a $50 certificate for your next rental with Hertz. We appreciate the time you took to share your feedback and look forward to seeing you on your next adventure. Thank you for contacting us.
Initial Complaint
Date:07/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental record #XXXXXXXXX. I rented a vehicle out of Richmond VA. When leaving the facility the attendant asked for our paperwork prior to leaving the facility. We noticed that the gas was on empty. Attendant said he has never seen anyone put gas in their car and for us to take a picture so we wouldn't be charged when we return the car. When we returned the car in Washington Dulles airport, I told the attendant that it was unsafe for us to return the car in the same manner as we got it since the fuel was on empty when we got it. We returned the car 7/8 full. He said someone from Richmond would be contacting us for a reimbursement. I have reached out on Facebook messenger to hertz and have not heard back. I'm requesting $60 of extra gas that we put in. It's not our fault that the car was picked up on empty gas and we should not have to return the car on empty as well as this could of stranded us on the road. Attached are the pictures when we picked up the car and when we dropped off the car showing the gas and miles. Thank you
Business Response
Date: 08/18/2022
Business Response /* (1000, 5, 2022/08/04) */
BBB Complaint #XXXXXXXX
RR#XXXXXXXX

This is in response for ******** ****.

I appreciate the opportunity to address your concerns. Normally vehicles are provided with a full tank of fuel. However, in some instances based on local availability a location may not be able to provide a full tank. Based on my review and Hertz's dedication to customers, I have determined it is appropriate to refund $60.00. Allow 7-10 business days to receive if not sooner. Please accept my sincere apology and rest assured that we are taking internal measures to prevent this from happening in the future. Thank you for contacting us.
Initial Complaint
Date:07/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON 7/30/22 I RENTED A CAR AT THE ORLANDO INTERNATIONAL AIRPORT. VEHICLE NUMBER XXXXX/XXXXXXX THE CAR WAS EXCELLENT AND SO WAS THE SERVICE AT THE FRONT COUNTER. MY PROBLEM HAPPENED WHEN WE TURNED THE CAR BACK IN. WE WAS RUSHED OUT OF IT AND WAS NOT GIVEN A CHANCE TO BE SURE THAT WE HAD ALL OF OUR BELONGINGS. WE HAD NOT EVEN MADE IT 100 STEPS AND REALIZED WE HAD LEFT MY HUSBANDS AIRPODS LAYING IN THE FRONT SEAT WE IMMEDIATELY TURNED RIGHT AROUND TO LET THEM KNOW AND WE WAS TOLD THE CAR WAS ALREADY GONE FROM THE LOCATION THAT THERE WAS NOTHING THAT COULD BE DONE. WE WAS HANDED A PAPER WITH A PHONE NUMBER TO CALL AND I HAVE CALLED IT AND LEFT MESSAGES WITH NO RETURN PHONE CALLS. I DON'T EXPECT THAT THIS ITEM WILL BE RETURNED TO US BUT WE KNOW 100% THAT THEY WAS LAYING IN THE FRONT PASSENGER SEAT. THERE IS NO POSSIBLE WAY THAT THIS CAR COULD HAVE BEEN GONE OR THAT SOMEONE COULDN'T HAVE CALLED SOMEONE TO CHECK ON OUR ITEM. I AM FULLY PREPARED TO NOT GET ME ITEM BACK BUT I THOUGHT WITH THIS COMPLAINT IT MIGHT ACTUALLY GET TO A PERSON THAT CARES. I KNOW 1000% MY ITEM WAS LEFT IN THAT SEAT AND IF THIS CAR WAS CHECKED BY ANYONE THEY WOULD BE FOUND. MY HUSBANDS NAME IS ON THEM **** ****** AND AT THAT TIME WE COULD SEE THE EXACT LOCATION OF THEM AND NOT ONE SINGLE PERSON WORKING THAT AREA WAS WILLING TO HELP US. THEY JUST SAID FILL OUT A LOST AND FOUND CLAIM. I COULD SEE THIS IF WE HAD BEEN GONE ALL DAY AND CAME BACK HOURS LATER BUT YOU CAN CHECK THE CAMERA FOOTAGE AND WE WAS NOT GONE LONG AT ALL BEFORE WE TURNED AROUND AND WENT BACK.
Business Response
Date: 08/30/2022
Business Response /* (1000, 16, 2022/08/24) */
BBB CASE#: XXXXXXXX
Hertz RR#: XXXXXXXXX

This correspondence is being sent in response to a query made by ****** ******. Thank you for allowing us the opportunity to review your concerns.

We regret any inconvenience you experienced regarding your lost Airpods. Our procedures require that when items are found, they must be brought to a manager for proper identification and attempted return to the customer. The Hertz location in Orlando conducted a search of the vehicle and of the Lost and Found inventory. Unfortunately, in this case, your Airpods were not located.

Thank you for allowing us the opportunity to review this matter.
Initial Complaint
Date:07/31/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car with hertz on July 28th 2pm. They put return 1pm and correct pick up to me was already wrong. I had an emergency (had to do a last minute move out from Clearwater to miami) and called hertz same day to see if it was possible to return car in miami she said yes and total would be usd 231.00 so I finally organized everything and when I went to return car now shows total usd 334 they just erased previous rate and said since there is no confirmation they can not do anything. I have like usd 400 extra fees from hertz in my bank account regarding deposits and card got blocked. I tried to call hertz now but they said they can not help so I.m at miami airport without car and card is blocked. Please review the receipt XXXXXXXXX correct amount to be paid is usd 231.00 attached is the printscreen of my phone call to hertz after pick up car and also the phone calls today asking to fix the rates. Nightmare!!
Business Response
Date: 08/04/2022
Business Response /* (1000, 5, 2022/08/04) */
BBB Complaint #XXXXXXXX
RR#XXXXXXXXX

This is a response for ******* *******.

I appreciate the opportunity to address your concerns. Any change to a booking made online or through the call center will be recalculated based on the availability and prices at the time the change is made. This may be greater or lesser than the price originally booked. This applies to changes made to drop off location. Based on my review and Hertz's dedication to customers, I have determined it is appropriate to refund $114.40 as a good gesture due to not knowing the impact of changing the drop location. Allow 7-10 business days. See attached receipt. Please accept my sincere apology and rest assured that we are taking internal measures to prevent this from happening in the future. Thank you for contacting us.

Consumer Response /* (2000, 7, 2022/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks
Initial Complaint
Date:07/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I prepaid a reservation to pick up in San José California of $399. When I arrived they told me they couldn't rent to me and gave me a number to call. I called the number and they said I had a past due balance of $50 and they gave me a different number to call to make the payment and I could then pick up my rental. I called that number and they could pull up no Information regarding me owing money. I call back the first number and they gave me a new number to try. Which I did and still no information pulling up for me to make a payment. I called the original number a 3rd time and explained again and they said they didn't know what to tell me. They would not rent to me but still took my $399 and will not return it. I have phone records showing the phone call attempts that day to resolve this.
Business Response
Date: 08/29/2022
Business Response /* (1000, 5, 2022/08/09) */
BBB Complaint #XXXXXXXX
Hertz Res# KXXXXXXXXXX

This is in response to ********* *******.

I appreciate the opportunity to review your concerns. I do apologize that you were not able to resolve the issue of a past due balance. You will need to reach out to our SRP Team at 405.384-8342 (Mo-Fr XXXX-XXXX CST) and have your drivers license number available. In reference to your reservation, You actually booked through Expedia and if you paid anything it was directly to them and not Hertz. If you could go back through your email from 6.4.22 you should find your itinerary trip number from Expedia and you will need to contact them directly at ************* The voucher number on this is XXXXXX***, you will need that as well. I do hope that this information is helpful. Thank you for contacting us.

Consumer Response /* (3000, 7, 2022/08/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already spoke with Expedia and they said it was non refundable. I did not want a refund, I wanted to rent them car. I showed up to rent the car but hertz denied the booking. Hertz could not provide a correct remedie to be able to rent the car and hertz cancelled on me, so Hertz needs to refund the money. I spent over an hour going back and forth with Hertz and the numbers they told me to call but when reaching out to the numbers they had no information when I provided my drivers license number, phone number name or email or anything. They pulled up zero information which meant I could not do anything. I have phone records showing the back and forth phone calls I made there sitting at the airport trying to fix the situation.

Business Response /* (4000, 9, 2022/08/16) */
BBB Complaint #XXXXXXXX
Hertz Res# KXXXXXXXXXX

Please provide your driver's license number and state of issuance so that we may check the information for the rental suspension.

In regards to the refund for your Expedia reservation please be advised as Hertz did not receive payment for the reservation since it wasn't used we are unable to refund any amount.
Initial Complaint
Date:07/30/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a gold member with Hertz Car Rental Company for years and I work with ** and its our company preferred rental company.
Due to issues with my flights during my last trip I had to pick up the rental car at Hertz CLT Airport in Charlotte NC and return it at GSP Hertz airport location in Greenville SC, it was originally planned/booked and returned at Hertz CLT with 1 day rental. I was told by the agent at Hertz CLT Airport that you may resolve the issue of the drop off location by calling HERTZ customer service. I dropped the car at GSP HERTZ location and they had no issues accepting the car returned to them. I honestly thought this was doable and did not account for a costly penalty of $450 service charge on a distance of ~75 miles from CLT Airport where the original drop off was planned.

I reached out to HERTZ customer service to appeal the service penalty charge ... but reached no where in removing or reducing the charge.

Here are some details:

Rental Agreement - XXXXXXXXX
Document NX - XXXXXXXXXXXX
Pick up date - XXXX-XX-XX
Drop off date - XXXX-XX-XX
Renter - ******* *******
Gold # XXXXXXXX

I am writing to you to help me with the charges to be reconsidered by Hertz, given the GE corporate relation and the Gold status and the ~75 miles distance with $450 charges over 1 day?
Your support is appreciated.

******* *******
(XXX) XXX-XXXX
***************************
*********** *** XXXXX

Hertz Gold # XXXXXXXX
Business Response
Date: 08/08/2022
Business Response /* (1000, 5, 2022/08/03) */
BBB Complaint #XXXXXXXXX
RR# XXXXXXXXX

This is in response to ******* *******.

At Hertz, we aim to provide the highest level of service before, during and after a rental. I appreciate the time you have spent in reporting this to us. I understand that travel plans can change while on rent but be advised that with the contracted rate with GE there should only had been a mileage charge of .29 per mile and not a drop fee in which you endured. Based on my review and Hertz's dedication to customers, I have determined it is appropriate to refund $522.00. Allow 7-10 business days to receive. Receipt to follow within 24 hrs. If you need to reach out with concerns in the future you can contact our Executive Customer Service Team at ************ for assistance. Please accept my sincere apology and rest assured that we are taking internal measures to prevent this from happening in the future. Thank you for contacting us.

Consumer Response /* (2000, 7, 2022/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for resolving this matter. I am very glad that HERTZ valued my customer relation and responded and resolve the issue.
Much appreciated
*******
Initial Complaint
Date:07/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday July 21st I was scheduled to pickup a rental vehicle from the location. I booked my rental through Priceline as it gave me the best rates in my area. Priceline number XXX-XXX-XXX-XX. Confirmation number KXXXXXXXXXX. I originally planned to leave after work the day of my rental to go out of town. However, I decided not to work that day and wanted to pick up my rental earlier so I called to see if it would be possible. upon doing so I was told there were no cars available and I would have to keep my pick up time. When I made it to the location at pick up time there were no cars available and was told I could get one but id have to travel to the airport which is a 35-40 minute drive where as the location I chose was a 7 minute drive from my house. There was no apology or discount even offered for the inconvenience. I called the customer service line a few times and was hung up on before actually getting someone to help transfer my reservation and even then it was no compensation being offered and the rate was higher. I was not called or anything as a courtesy before even going to my original pickup location to inform me there were no cars and what my options would be. This is bad for business as I will not ever rent from hertz again. No communication, compensation, customer service or empathy towards customers. I would like to be compensated for my inconvenience because this could have been communicated to me prior to my arrival to pick up the vehicle. It also should have been communicated on my first call that the likelihood of a car being available would be 50/50 so I could have then called the airport to make my arrangements for the transfer or better yet the store should have offered. The location didn't offer any transfer for my reservation either. I
Business Response
Date: 08/30/2022
Business Response /* (1000, 9, 2022/08/17) */
BBB CASE#: XXXXXXXX
Hertz RR#: XXXXXXXXX

This correspondence is being sent in response to a query made by ******** *****. Thank you for allowing us the opportunity to review your concerns.

We apologize for any frustration or inconvenience caused when your original rental location did not have a vehicle to meet your reservation. Rest assured this matter is being addressed with our Area Manager in Snellville for their review and corrective action where deemed necessary.

As your rental was booked and prepaid for through a third party booking source, we cannot verify your original total of your booking in Snellville. We would like to adjust your billing to match the original reservation and then apply an additional discount on the adjusted rate. Please confirm your original confirmed total of your booking under KXXXXXXXXXX.

Thank you for allowing us the opportunity to review this matter.
Initial Complaint
Date:07/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from Hertz through Priceline.con in February 2022 for a June 22,2022 through June 29,2022 vacation. I repeatedly called to let them know we would be picking it up a few hours late to no avail because no one answered. I called Priceline and they said I had a 4 hour window so we were there at 5 for a 2pm pickup. We rented two minivans and they had already given one away when we got there and said we had to get an SUV even though we had specifically requested a minivan because it best fit our needs. We get the vehicles home and inspect them (even tho the SUV reeked of weed) and there were holes and nails in the tires (4 total) so they obviously didn't inspect it before taking our money (deposit of $200) and telling us this was their vehicle we should drive in... it could have killed us when the tires inevitably blew out. We brought it back the same day an hour later and demanded a refund... after Over an hour of speaking with a manager, they said we would have a refund within 3-4 days. We have not gotten a refund yet and when I went back to take the other vehicle back and speak with someone about it, I was giving her the information and she decided that was a good time to take a different customer. I then demanded a supervisor and 30 minutes later one comes strolling out... he gets the information I had given the lady and said that's what he needed (even though she did nothing with it) and came back out to say they issued it and to call Priceline... they were never spoken of prior to this. I then said we have spent hours and hours on this, we're blown off by the lady at the desk, vacation was delayed and we wanted more than just the refund on the 1 vehicle. They said "that won't happen" and started walking away. I'm so disgusted... they didn't inspect the vehicle, and if we didn't we could be dead by now. They don't care and take no responsibility.
Business Response
Date: 08/30/2022
BBB CASE#: 67532084
Hertz RR#: Unknown

This correspondence is being sent in response to a query made by *****************************. Thank you for allowing us the opportunity to review your concerns.

Unfortunately, there were no specific details included in your query and we are unable to locate your rental by name alone for the dates specified in your inquiry. We are also unable to view the attachments provided as they are in an unsupported file format. We would like to make a meaningful investigation into this matter but will need more information to do so. Please provide us with your 9-digit Hertz Rental Record number or your 11-digit Hertz reservation ID number (begins with J or K). Once received, we will be able to further review your concerns.

Thank you for allowing us the opportunity to review this matter.

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Hertz is NOT a BBB Accredited Business.