Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  PO Box 31166 Tampa, FL 33631-3166

• 

  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

• 

  Hertz

  114 International Way Huntsville, AL 35824-0000

• 

  Hertz

  315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My flight time was changed, not my fault, and all I wanted to do was change my time of pickup from Saturday (because they close at noon) to Monday. Not a big deal right? I would still pay for Saturday and Sunday, just wanted to change the pickup time. You would have thought I asked for a million dollars. Rude associate, if I was even allowed to speak on this phone call, which I wasn't. I wasn't allowed to do anything really but be told that they wouldn't help and was actually laughed at when they thought I hung up the phone.. I was told I was not getting a refund nor could I cancel......

  Business Response

  Date: 08/31/2022

  BBB CASE#: 67531308
  Hertz res#: ********************* correspondence is being sent in response to a query made by *********************. Thank you for allowing us the opportunity to review your concerns.
  
  Unfortunately, there were no specific details included in your query and we are unable to locate your rental by name alone. We would like to make a meaningful investigation into this matter but will need more information to do so. Please provide us with your 9-digit Hertz Rental Record number or your 11-digit Hertz reservation ID number (begins with J or K). Once received, we will be able to further review your concerns.
  
  Thank you for allowing us the opportunity to review this matter.
  

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/11/2022 we reserved a full size vehicle for travel on 7/1/2022 from Denver to Indianapolis via expedia. We received a confirmation that day, and a further confirmation from hertz with confirmation number *********** 6/30. The morning of 7/1 before we drove to pick up the car we received a voice mail from hertz saying no car was available and the local office was closing for the day. Hertz corporate only offered a new reservation from another location at 3x the price. Original price was $771.92. We had relied on this car for our trip that had other hotel/airfare reservations related to it so could not delay. We were forced to rent another vehicle from a competitor at $1398.93 for an SUV since no full size cars were available. We contacted hertz multiple times via phone, twitter and their customer service via website (Case # XXXXXXXX) and only received an apology, no option to pay the difference between the original reservation and what we had to pay.

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/07/23) */
  BBB CASE#: XXXXXXXX
  Hertz Res#: KXXXXXXXXF7
  
  This correspondence is being sent in response to a query made by ****** *******. Thank you for allowing us the opportunity to review your concerns.
  
  We understand that our Denver location was unable to secure your recent reservation with a vehicle, on behalf of Hertz we would like to apologize for any inconvenience this may have caused to you and your travel plans. The travel industry at large is experiencing high demand in travel while facing shortages in vehicle availability from the manufacturers. We remain committed to provide more fleet availability.
  
  We would be happy to assist with crediting the difference in rate for the last minute rental with Avis. As a rental did not take place with Hertz, we do not have access to your billing information. In order to process a credit, we must have your full charge card number and expiration date. Please contact our Executive Customer Service team at XXX-XXX-XXXX between 0700-1900h CST Monday - Friday to provide this information. When doing so, please reference Hertz Case# XXXXXXXX.

• Initial Complaint

  Date:07/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car on June 23, 2022 until July 5, 2022. We dropped the vehicle off at the airport and have photos of it being sparkling clean (quite literally). We were surprised to see an enormous charge for extra cleaning a few days later. I contacted Hertz asking for evidence because this clearly was a fraudulent charge. I was then provided photos of a vehicle that was (1) not time or date stamped (2) not in the location where the vehicle was dropped off, and, most importantly (3) did not show any dirt or substances that would warrant such charge.
  
  I've written back 6 times disputing the charge and have been ignored while this charge sits on my credit card.
  
  I've attached photos of the vehicle when we dropped it off, proving it was in immaculate condition. I will not settle for anything other than a full refund. Shame on Hertz.
  

  Business Response

  Date: 07/23/2022

  Business Response /* (1000, 5, 2022/07/23) */
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ********* ****. Thank you for allowing us the opportunity to review your concerns.
  
  We apologize for any concern caused by the additional detailing fee incurred on your final invoice. Hertz vehicles are serviced and cleaned before being assigned to customers. Customers should return the vehicle in the same condition as rented. We completely understand a customer may not wash/vacuum the vehicle prior to return to remove normal road grime, etc. However, pet hair/trash/sand/dirt/smoke odor or ash and other similar impurities require more time and detail to remove. In such instances as with your rental, Hertz will assess a cleaning fee.
  
  As the rental took place at an international location, we do not have access to their vehicle files and would need to reach out to their offices for further assistance. Therefore, in order to provide a resolution as expeditiously as possible we are providing a credit of the cleaning fee as a gesture of goodwill. Though credited today, please allow 5-7 business days for the credit of 120.00 GBP to be reflected on your billing statement.
  
  With this in mind, we must respectfully decline your request for a full refund of your rental charges as a vehicle was provided for the full duration of your rental period from 06/23/22 - 07/05/22. As such, a full credit is not warranted. While we understand this is not the outcome you were anticipating, we hope you will respect our position on this matter as we consider it having been fully addressed.
  
  Please know that we take all customer concerns very seriously and we want to thank you for allowing us the opportunity to review this matter.
  
  Consumer Response /* (3000, 11, 2022/08/10) */
  Hertz stated they issued a refund but never did. I have not received the 120GBP credit they stated they would issue.
  
  
  Business Response /* (4000, 13, 2022/08/16) */
  BBB Complaint #XXXXXXXX
  RR# XXXXXXXXX
  
  This is in response to ********* ****.
  
  I appreciate the opportunity to view your concerns. I do see that a credit was approved on 7.26.22 and should be seen back on the card on file. I do apologize that there was a error in the process. See attached updated receipt showing the new estimated total as $120 GBP has been refunded. Sorry for any inconvenience that this may have caused. Thank you for contacting us.

• Initial Complaint

  Date:07/21/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8, 2022, I rented a vehicle at the Hertz Burbank Airport location (Burbank, CA) and returned the vehicle on July 12, 2022 (Record # XXXXXXXXX). I received the printout indicating that the rental was closed successfully and there were no issues. However, the $200 hold on my credit card has yet to be released. Typically, this hold is released within 24 hours of the vehicle return; however, in this case it's been over a week. I spoke with one of Hertz's billing agents on July 18th, and was informed that I have to provide a release or approval code to my credit card company. I have never had to do this before, and I rent vehicles with Hertz quite often. My credit card company was not familiar with this process and stated it's incumbent on the merchant (i.e., Herz) to release any holds / pending amounts. For some reason, Hertz is not adhering to this protocol and the $200 funds remain pending on my credit card which is not acceptable.

  Business Response

  Date: 07/26/2022

  Business Response /* (1000, 5, 2022/07/23) */
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ****** *****. Thank you for allowing us the opportunity to review your concerns.
  
  We apologize for any misunderstanding regarding the authorization hold placed on your card. At the time of return, the hold is released by Hertz electronically to your financial institution. Though it is released on the date of return, it may take up to 5-7 business days to no longer show as pending on your billing statement. This timeline is an average timeline; however may vary depending on your financial institution as they determine the timeline in which the pending hold will fall off of the account.
  
  If you are still showing a pending transaction on your account, you may contact your financial institution and conference our Executive Customer Service team in so that we may verbally authorize the release. Our contact number is XXX-XXX-XXXX and we are available 0700-1900h CST Monday - Friday.
  
  
  Consumer Response /* (2000, 7, 2022/07/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation to rent a Tesla 7/18/2022 at 4 PM. Hertz charged my card for $642, then proceeded to tell me they could not release the car because they did not receive the money. However the money was already deducted from my account but they continue to state they did not get it and I have to wait up to 30 days to get my money back. They were unable to provide any reasoning or paperwork explaing what the issue was since the money had cleared the bank already. I lost $642 and I did not even get the car I paid for or an explanation.I feel as though this situation demands immediate correction I would like my money back immediately. I also believe a complimentary rental should be given due to the fact I need this car for work. This was rented to do rideshare with which is how I make my income. Not only do I not have the car, I do not have another $642 for a rental and no one can tell me when I'll have my money back

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/27) */
  BBB CASE#: XXXXXXXX
  Hertz Res#: Unknown
  
  This correspondence is being sent in response to a query made by *** ******. Thank you for allowing us the opportunity to review your concerns.
  
  Unfortunately, there were no specific details included in your query and we are unable to locate your reservation by name alone. We would like to make a meaningful investigation into this matter but will need more information to do so. Please provide us with your 11-digit Hertz reservation ID number (begins with H or J). Once received, we will be able to further review your concerns.

• Initial Complaint

  Date:07/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint as I was applied an incorrect charge to my car rental with Hertz Oakland Location. On the night prior to my car rental being due I decided I wanted to look into changing my rental location drop-off. I called the rental extension number but it was after hours so I called again the next morning around 6 am and spoke to a representative about changing the drop-off location. The representative said I could change and confirmed my new drop-off location was for Hertz Car Rental - Oakland International Airport (OAK) but I would be charged a new total of $224 which was around $100 more than my total. I agreed to this since I feel like it was reasonable. I will be attaching proof of this phone call record from my phoneAt this point, I did not receive a new rental agreement after our call by the representative but assumed maybe I just had not received the email alert with this. After completing the drop off I noticed I was charged a $600 intercity fee, which Hertz states, "Intercity Fee: This fee is for rentals returned to a location other than the location specified in the Rental Agreement. If the rental has already started at the time the change is made, a Return Change Fee may also apply." Yet case does not fall under this policy as a new rental agreement was made when I made the call with the extension representative. The representative said my new total would be $224 with the change of location.I believe this charge to be fraudulent. I made sure to follow all the company's policies regarding requesting an extension and change of drop-off location and yet still have not been given any concrete answers by Hertz Oakland. I reached out to their billing department, the location, and the extension department and have not been given any answers. Attached is the company's price for a similar pick up/drop off and car model where they advertise a $224 fee for 2 days. I am requesting a refund of $600 and hope this does not happen to any new customers.

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 18, 2022/08/31) */
  ***Document Attached***
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ****** ***************. Thank you for allowing us the opportunity to review your concerns.
  
  We apologize for any frustration caused by the one-way fee incurred on your rental. As shown on your rental contract, which is attached, your rental was scheduled for pick-up and return at the Los Angeles airport location. We have been unable to confirm you contacted our Rental Extensions to make a change to the return location. Had our rental extensions team been contacted with this change, the one-way fee would have been addressed at that time.
  
  Due to the cost incurred to have our vehicles transported back to the owning location, the one-way fee is applied to cover the various costs involved in this transport. In addition, the reservation quote found online for a booking one-way is not applicable to a rental which the terms of the rental contract were not followed. As stated in your rental contract, the approximate total is based on the terms outlined within the documentation and any changes to these terms will result in a change in rate and/or additional fees.
  
  With this in mind, the charges billed for the one-way fee are valid and a credit is not warranted. However, as a one-time gesture of goodwill we are processing a credit of 1/2 of the one-way fee in the amount of $365.50. Please allow up to 5-7 business days for this credit to show on your billing statement.
  
  As this credit has been made as a goodwill gesture on valid charges, further credits are not warranted.
  
  Thank you for allowing us the opportunity to review this matter.

• Initial Complaint

  Date:07/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from 06-21-2022 through 06-29-2022. I reported to a worker when i got the vehicle there were stains and she said document it, when the vehicle was returned they changed and additional $250. Today in the mail i got another invoice saying they are charging an additional $400 for the vehicle being out of commission for two days and there being damages. When i returned vehicle there were no damages. I tried speaking with the manager and she was very rude and hung up on me. After that is when all the invoices were added on. I've called customer service but they are independently owned and they can't help.

  Business Response

  Date: 07/27/2022

  BBB CASE#: 67531164
  Hertz RR#: Unknown
  
  This correspondence is being sent in response to a query made by ***************************. Thank you for allowing us the opportunity to review your concerns.
  
  Unfortunately, there were no specific details included in your query and we are unable to locate your rental by name, email or phone number. We would like to make a meaningful investigation into this matter but will need more information to do so. Please provide us with your 9-digit Hertz Rental Record number or your 11-digit Hertz reservation ID number (begins with H or J). Once received, we will be able to further review your concerns.

  Customer Answer

  Date: 08/04/2022

  More information received from consumer
  See Attachment/File: More info received from consumer.pdf

  Customer Answer

  Date: 08/29/2022

  Please see attached. Rental # Ki *********

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/07/27) */
  BBB CASE#: XXXXXXXX
  Hertz RR#: Unknown
  
  This correspondence is being sent in response to a query made by ***** ********. Thank you for allowing us the opportunity to review your concerns.
  
  Unfortunately, there were no specific details included in your query and we are unable to locate your rental by name, email or phone number. We would like to make a meaningful investigation into this matter but will need more information to do so. Please provide us with your 9-digit Hertz Rental Record number or your 11-digit Hertz reservation ID number (begins with H or J). Once received, we will be able to further review your concerns.
  
  
  Consumer Response /* (3000, 8, 2022/08/04) */
  More information received from consumer
  
  
  Consumer Response /* (3000, 16, 2022/08/29) */
  Please see attached. Rental # Ki XXXXXXXXX

  Business Response

  Date: 09/20/2022

  BBB CASE#: 67531164
  Hertz RR#: Unknown
  
  This correspondence is being sent in response to a query made by ***************************. Thank you for providing us with further information. 

  We apologize for any confusion or frustration caused by the additional billing incurred on your rental in *********. Our location in ********* is an independently owned and operated Hertz licensee franchise. As such, the licensee owner purchases, insures and maintains their own vehicle fleet. In addition, the licensee owner also processes their own billing and invoicing. Therefore, upon receipt of your inquiry we immediately reached out to their offices as we are unable to alter a licensee rental billing. We have since received a response from the licensee owner who has indicated that additional billing was incurred for the cleaning/detailing of the vehicle as it was returned with an excessive amount of sand throughout as well as a smoke odor. 

  With the above in mind, the licensee owner has indicated the charges are valid and a credit not warranted. As such, we must stand by the licensee's decision and response. 

• Initial Complaint

  Date:07/20/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a small-medium rental car and it was confirmed but then the rental car company said the car had a proplem and upgraded me but charged me for the upgrade I didn't want because of their mistake. on july 19 at Hertz paramus

  Business Response

  Date: 07/26/2022

  Business Response /* (1000, 5, 2022/07/23) */
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by **** *******. Thank you for allowing us the opportunity to review your concerns.
  
  We apologize for any misunderstanding regarding the upgrade fee billed on your rental. According to our records, a group B (Compact Sedan) was confirmed on the reservation. At the time of rental a group Q5 (midsize SUV) was accepted for an additional charge of $25.00 per day. A copy of the signed rental agreement has been provided for your records.
  
  Though based on this records indicates the upgrade fee was accepted, based on your feedback we have issued a credit of the upgrade charge in the amount of $25.00. Though processed today, please allow up to 5-7 business days for the credited amount to show on your billing statement.
  
  
  Consumer Response /* (2000, 7, 2022/07/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:07/20/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a rental car through Southwest for a trip to Phoenix, Az. My rate was Unlimited Base Rate of 468.16. I was charged 494.17. I told the agent I would use my insurance. I was charged LD, Prem Road Service. AAO total 135.00, don't know what that is, also a Cust Facility Chg of 30.00 which I don't understand as no one has contacted me even having talked with supervisor Kaprice Williams at the rental counter on the return, Calling customer service with a promise a supervisor would call, still no return call. Interestingly enough no customer survey has been sent. I did get the prepay gas and was charged 125.81,
  We filled up the car and drove 120 miles to airport. This was a Ford Explorer or equivalent. We paid about 65.00 for complete fill up in Cornville, AZ. Robert, the counter person also made a big deal about how he was giving us a Premier car for free and we could pick anything we wanted, "even" a Lincoln, which of course was just a lie & a distraction. We went to get the car, only 1 in the lot was the Explorer. The man who helped us load the luggage laughed when we told him, said "think that must have been a joke". Rental Record# XXXXXXXXX, Phoenix Sky Harbor AP. rental time 7/13/22 at 3:13 pm. Rental return: 7/18/22 at 11:00am. I am asking for an adjustment on the rate and the ridiculous gas amount. A refund on the insurance charge. I am retired ins claims adjuster and am well aware of what I have on my policy. I know I did not request theirs. An explanation of the other charges. Something that should have been addressed by now.

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 9, 2022/08/08) */
  BBB Complaint #XXXXXXXX
  RR#XXXXXXXXX
  
  This is in response to ***** ********.
  
  I appreciate the opportunity to address your concerns. The travel industry at large is experiencing high demand in travel while facing shortages in vehicle availability from the manufacturers. We remain committed to provide more fleet availability. I do not know actually what took place at the counter with all the additional services however, the services were accepted by you on your SRA (signed rental agreement). As a good will gesture I have issued a credit in the amount of $617.87 to go back on the card on file. Allow 7-14 business days to receive if not sooner. Please accept my sincere apology and rest assured that we are taking internal measures to prevent this from happening in the future. Thank you for contacting us.
  
  
  Consumer Response /* (2000, 11, 2022/08/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 3, 2022 I rented a car due to flight cancellation. Sunday 8:30am 4/3 arrived Hertz
  9am, I was told the parking space for car, and to drive to exit, show my contract and drivers license.
  No employee walked around the car with me to assess the condition of vehicle. I wasn't even taken to the car. If the employee at the exit booth had just looked briefly at the car, he would have seen the damage, it was on the driver's side fender.
  I headed from Portland, OR to Sacramento, CA.
  As I stopped for gas, I realized I had no way to lock the car. no employee had taken time to go over the vehicle with me, I didn't know where the key fob was.
  My car doesn't have a key fob. I've never used one and I would have had to try to figure it out.
  My Mom stayed with/in the car while I went inside the service station.
  After 8 hours of driving and two stops for gas, we arrived at the SMF Sacramento Airport.
  Arriving at Hertz, the employee walked up to the vehicle. He did not greet me in any way: "Welcome to Hertz". He said: "There's a dent". Which I didn't cause. Myself or my Mom never left the vehicle.
  In late May I received a call to pay for the damages. I declined to continue the conversation due to personal plans.
  On June 3 I called Hertz. I reached out, made contact with Hertz.
  3 phone calls I finally talked to the Claims Department spoke with Margie.
  I felt that Margie believed me. Margie asked if I had pictures of the damage and I said yes. As we continued to talk, I realized that Margie thought that I had taken the pictures in Portland before I drove the car. I took them in Sacramento.
  What I want you to know here is that I could have easily let Margie believe that the pictures were taken prior to me driving the car - which she said would clear this up. Yet I told her the truth. Stacy at Stockton, CA said it is Hertz company policy to walk around the vehicle and take pictures.
  I chose not to lie about the pictures; and I'm not lying about the dent.

  Business Response

  Date: 08/12/2022

  Business Response /* (1000, 5, 2022/07/27) */
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ***** ****. Thank you for allowing us the opportunity to review your concerns.
  
  As your inquiry is in regards to a damage claim filed on your rental, we immediately reached out to our Claims Management team for their assistance. We have received their response at this time. They have advised the damage claim filed on your rental was closed. With this in mind, you will not be held responsible for any damages made to the vehicle.