Business Profile

Auto Rentals and Leasing

Hertz

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,217 total complaints in the last 3 years.
2,204 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told by a Mgr that I spoke to at Hertz. His name ***** that he would be putting a credit on my CTI credit card in the amount of $140.64 this was on Jan 2nd 2024. Still no refund given to my card. I get a different story from customer services when I call. They make it very difficult to speak with anyone. This refund is for me returning the car early and I spoke to ***** and told and gave him rcpt dates and proof I returned early.Rental Record #********* 11/13/2023 I return on 11/15/2023. I still have not received my refund of $140.64 that ***** the mgr said I would see on my cc 7 -10 business days. Checked with CC still no credit.This company is very dishonest and takes advantage of their customer. This is ridiculous how long I have tried to get the money they owe me.
Business Response
Date: 05/15/2024
Complaint ID ********
********************** Agreement Number 654321275

This is in response to ***********************

I regret the inconvenience this matter has caused you. Please be assured that I have processed a refund for $140.00 as goodwill gesture for being advised that a refund will be issued for the unused days of your rental. Please allow 5-7 business days for funds to post.

Thank you for allowing me to address your concerns.
Customer Answer
Date: 05/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental agreement - ********* - Invoice date 12/26/2026 - Doc#************ - Ref#B2222DSHQ for $1229.45 Claim number ******** - for damages to returned car for $3,663.31
Business Response
Date: 06/05/2024
Complaint ID: ********
RR#: 592016143

Thank you for contacting us. We have determined the rental was fraudulent. Due to this we have advised our Collections team to close the collection claim for $1,229.45 and also advised our Claims team to close the collection claim. Because your driver's license was stolen, we are unable to remove you from rental suspensions as we have no way to know if someone else still has access to your driver's license. You would need to get a new driver's license number to rent from ********************** in the future.
Thank you for allowing me to review and respond.
Initial Complaint
Date:05/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep dissatisfaction with the service I received during my recent visit to the Hertz location at *********** on May 10th. Despite completing the early check-in process, my experience was marred by delays, unhelpful staff, and ultimately, a canceled transaction.My flight, scheduled to arrive at 10:30 am, was slightly delayed, and I arrived at the pickup location around 11:00 am. Prior to my arrival, I diligently completed the early check-in process but encountered technical difficulties when attempting to select a vehicle. Upon entering the building, I sought assistance from *****, a representative, who, regrettably, provided little customer service and exhibited rudeness.Despite my repeated explanations about completing the early check-in, ***** eventually pulled up my reservation and assigned me a vehicle. However, to my dismay, the transaction was flagged by my bank, resulting in its cancellation. This was particularly distressing as I had expedited my credit card specifically for this purpose, relying heavily on the pre-check-in process to streamline my experience.As a parent traveling with a two-year-old, the ordeal proved exceptionally stressful, culminating in a wait time exceeding 4.5 hours. My primary reason for lodging this complaint is the egregious lapse in customer service. We, as customers, entrust our hard-earned money to companies like Hertz, expecting a certain standard of service in return.It is disheartening to encounter representatives who appear frustrated and indifferent towards their responsibilities, resulting in subpar customer experiences. Renting a car is a significant investment, one that holds great importance for various occasions and needs.In light of this experience, I kindly request a refund or a credit of $300 towards another rental as a gesture of goodwill. I hope this matter can be resolved swiftly to restore my confidence in Hertz's commitment to customer satisfaction.
Business Response
Date: 06/05/2024
Complaint ID: ********
RR#: 143066000

Thank you for contacting us. I sincerely regret your rental experience with Hertz did not meet with the high standards or service we strive to maintain. As a service oriented company, we rely on customer feedback to help us maintain and improve our service performance standards. The information you have provided is very important to us, since it tells us how our various locations are doing and where improvements are needed. Please be assured your comments will be shared with the appropriate Hertz management.
As a gesture of apology to you, we would like to mail you a $100.00 rental certificate to use towards a future rental. Please provide your mailing address so that we may mail the rental certificate to you.
Customer Answer
Date: 06/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
my address ***************************************************************************

Sincerely,
Re
***************************
Customer Answer
Date: 07/15/2024

Complaint: 21695106

I am rejecting this response because:

I have not received any further response or the voucher in the mail.
Business Response
Date: 07/18/2024
BBB Case# ********
Rental Record# *********

This is in response to ***************************,

We sincerely apologize for the delay in issuing your rental certificate. We understand the inconvenience this has caused, and I assure you we are committed to providing prompt and efficient service.

I am pleased to inform you that your rental certificate has been reissued and sent to the address we have on file. You should receive it shortly
Thank you for your patience and understanding.
Customer Answer
Date: 07/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hertz Contract # K75900825F3: Hertz case # ******** Hertz Customer Relations,On 3/10/24, flew from ************, ******* to *******, **. I was originally flying home from ***********, ** on 3/13/24.When I got to the rental car counter at aprox 10:35 PM Central Time (Hertz had my flight # **** save in my reservation) I was told there were no cars. Hertz Rental Car Counter at the airport closed at 11:00 PM Central time.After spending 3 hrs on the phone the following morning from 7:00AM to 10:00 AM trying to find a one way car rental to ********************************* out. I finally was told from Hertz 800# they would have no cars until Wednesday, 3/13/24. Now I have no time to find a one way ticket back home to *************I had meetings in ****************, ***************, ***********-** and my last stop in ******** on 3/13/24. All these meeting had to be cancelled with extremely short notice. This entire trip had to be cancelled because Hertz did not honor my reservation.Please see below my expenses for this trip that had to be cancelled. I have attached all documentation in the attachments.1.Airport parking: ***** 2.Starbucks: 3.27 3.Whataburger: ***** 4.Chick-fil-a: 9.97 5.Charleys Philly Steak: 9.29 6.Airfare (3/10/24): ************ to *******, *********: ****** 7.Airfare (3/11/24): ******* to ************: Southwest: ****** 8.***********: ****** 9.Uber: ***** 10.Uber:11.26 11.Uber: ***** Grand Total for Reimbursement: $834.13 In summary this trip turned into a total disaster. I would also like to mention that the lady behind the counter had a terrible attitude and never even apologized. When I called the 800 number the next morning at 7:05 AM the lady asked me why I didnt pick up my car? She informed me that they would not have any cars until 3/13/24.
Business Response
Date: 05/23/2024
BBB Complaint: 21578194
Rental Agreement Number L16517605

This is in response to *********************************

Thank you for bringing this matter to our attention.

We have received your inquiry and want to assure you Hertz thoroughly reviews every customer's inquiry.

I sincerely apologize for the inconvenience experienced when we were unable to honor the reservation. Although our reservation system is designed to provide a vehicle at the time and place requested, situations can sometimes develop that prevent us from honoring a reservation. Normally our inventory of vehicles is more than sufficient to meet confirmed reservations; however, on occasion, customers do not return vehicles as expected, and the resulting shortages cannot be overcome immediately.
However, we are sympathetic to your concern, and would like to offer a $125.00 rental certificate as a gesture of goodwill. Please advise of a good mailing address for us to send your rental certificate. You can send your response to ***************************************************.

Best Regards
Customer Answer
Date: 05/24/2024

Complaint: 21694565

I am rejecting this response because: Below is a quote from Hertz Business Executive Customer Service:
" Whilst we do state that a vehicle from the class booked will be available, regrettably, we cannot guarantee a vehicle availability". One little simple phone call from Hertz could avoided this entire situation. I do not understand why Hertz has absolutely no accountability? If Hertz does not have the organizational structure to notify their customers there is no car available, that is on them. This whole situation is totally hard to fathom. For Hertz to leave me stranded at the *************** on Sunday night at 11:00 PM is totally unacceptable. As stated in my original complaint, I was flying home from *********** and had no way to get there. Not to mention all of my appointments had to be cancelled with no notice. My $ ****** claim is the financial loss i occurred due to Hertz negligence. I have asked nothing for all the stress this has caused me.

Sincerely,

*********************************
Business Response
Date: 05/30/2024
BBB Case ********
Reservation Number K75900825F3

This is in response to *********************************,

While I understand this is not the outcome you were anticipating, we stand by the offer of the rental certificate.

Thank you for contacting us.
Customer Answer
Date: 05/30/2024

Complaint: 21694565

I am rejecting this response because: i totally reject their response based on all the criteria already submitted.

Sincerely,

*********************************
Initial Complaint
Date:05/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a minivan on 1/30/2024 for 3/23 - 3/31/2024. Our flight was on-time and I arrived to pick up the vehicle at 11:45pm with my wife and three young children. I was informed that no vehicles were left and that I could get a car from one of the other companies. The employee explained that all of the vehicles were there to cover reservations earlier, but they were all sent to *********** to take care of customers there. I was now stranded with my family in the middle of the night with an hour and fifteen-minute drive to our final destination. I checked Uber and the rates were in excess of $150. The employee said I should be able to get a van the next day. I was able to rent a small vehicle which was less than ideal for the night. I spoke with the manager the following morning who said they had a van we could get. I then spent multiple hours on the first day of a family vacation driving back to the airport to return one vehicle and pickup the vehicle that was supposed to be ready the night before. The total cost for the extra rental was $138.37 and the manager said they should be able to provide a refund for that amount once the rental was returned and paid for. I had phone and email contact with the manager on 4/1 and provided the requested information. I also asked if Hertz would prefer to comp a future rental for an upcoming trip in June to avoid them having to send a cash refund. I received no response and emailed on 4/4 and was told the area manager was working on taking care of us and we would hear an update soon. I sent follow-up emails on 4/12, 4/23, & 4/27 and still have not received any reply. I emailed the recommended inbox on this website on 4/28 and the automated response opened case ******** and a response would be received in 2-3 business days which never happened. On 5/2 I sent another email and received the same automated response and case ********. No responses received again.I would like to resolve these customer service failures promptly.
Business Response
Date: 05/21/2024
BBB Complaint: 21694381
Rental Agreement Number 107166452

This is in response to *************************.

Thank you for bringing this matter to our attention.

We have received your inquiry and want to assure you Hertz thoroughly reviews every customer's inquiry. Please accept our apologies for the delayed response. At this time, I have submitted a refunded for $138.37 Please allow 3-5 business days for processing.

Thank you for being a loyal Hertz Gold Member
Customer Answer
Date: 06/06/2024

Complaint: ********

I am rejecting this response because:

Hi ****, thank you for your help trying to resolve complaint #******** which was closed out yesterday. I was waiting to reply until the refund posted to my account which has not happened yet. On 5/22 Hertz replied that they issued a refund that would post in 3-5 business days. I just checked the account and it has not posted. Is it possible to open the complaint back up for resolution? Thank You!

Business Response
Date: 06/07/2024
BBB Complaint: 21694381
Rental Agreement Number 107166452

This is in response to *************************.

I sincerely apologize for the inconvenience you have experienced with the delay in the processing of your refund. Please be assured I have expedited the process, and you should see your refund in 3-5 business days.
Customer Answer
Date: 06/10/2024

Complaint: 21694381

I am rejecting this response because: I am finally seeing the refund coming through, but the amount is for $115.89 when they said it would be $138.37 in their first response on 5/22/2024.

Sincerely,

*************************
Business Response
Date: 06/13/2024
Complaint ID ********
Rental Agreement Number 107166452

This is in response to ***********************;

I regret the inconvenience this matter has caused you. Based on the information youve provided and after a thorough review I have processed a refund as gesture of our concern. Please allow 3-7 business days to receive your refund of $22.48.

Thank you for contacting us.
Initial Complaint
Date:05/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged $ ******** by Hertz for a vehicle that I had returned to them on 11/10/2023 I rented it on 10/19/2023. I have repeatedly called them to see when they would clear my deposit they responded by saying 10 business days, this went on for 2 months then after I made more calls in January of 2024they text me and said it was closed. Next I got my account debited for the above amount. Without any warnings or communication I had to take out a loan to bring my account back to the positive. What can I do to get them to reimburse me for that money they fraudulently took out my account.
Business Response
Date: 05/21/2024
BBB Complaint: 21690518
Rental Agreement Number A28433031

This is in response to *********************.

I apologize for any confusion in association with your charged fees. After further review and consideration, we have processed a refund for $1,814.78 for the additional rental days outside the initial return 11/10. Please allow 3-5 business days for processing.
Customer Answer
Date: 06/05/2024

Complaint: 21690518

I am rejecting this response because:
Thank you for your assistance. I am very pleased to see that Hertz is going to refund $ ******** back to my account. But it has been 2 weeks and I haven't seen anything posted to my account yet.

Sincerely,

*********************
Business Response
Date: 06/07/2024
Complaint ID: ********
RR#: H28433031

I apologize for the delay in receiving your refund. There was an issue with the processing, we have since corrected it and the refund should post to your credit card within 7 business days from today 06/07/24.
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reserved a vehicle with Hertz on March 17, 2024 (a Suburban) for $580.89 CND. I decided to change the vehicle class (as well as the cc card information - as my business partner used her version of our business cc). In order to do this, I called into Hertz ***************** The *** advised that she needed to cancel the initial reservation and rebook; and could not simply change the class of vehicle. I inquired into whether or not I would be charged a cancellation fee given it was being rebooked. She indicated that there would need no cancellation fee. However, when I requested a confirmation of the changes she claimed the system would not allow her to provide me one on Canada (bizarre). On April 27 my cc was refunded $87.53. Subtracting this amount from the initial amount I paid equaled the cost of the new rental $493.36. No more activity by Hertz should have occurred on my cc. However, on May 3, 2024 I was recharged $87.53. Then credited $530.89. Then subsequently charged $493.36. This, being charged $50 ( I presume to be the cancellation fee they claimed they waived due to my rebooking). Then on May 7, 2024 I was again charged another $87.53. My bank had confirmed that all of these charges have been posted. However, when I reached out to Hertz on May 10 they claimed they do not see these charges on their system. This is despite both my bank and I being able to view and confirm these charges. I have reached out to their customer care team previously and have failed to hear back from Hertz. At this point, I havent even picked up the vehicle. The reservation is scheduled for May 23, 2024, and I would love a resolution prior.
Business Response
Date: 05/29/2024
Complaint ID: ********
Res#: ***********

Please accept my sincere apology for any misunderstanding regarding your charges. A review of our records indicates a $50.00 cancellation fee was applied in error. I have issued a refund for this amount to your credit card. Please allow up to 7 business days for the refund to post to your account. In regards to the amount of $87.53 CAD, please be advised a refund was issued on 05/04/24, however there was then a chargeback for the same amount on 05/21/24 for the same amount of $87.53 CAD, and then a chargeback reversal received on 05/24/24.
I apologize for any inconvenience caused and thank you for allowing me to assist.
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hertz took $224 from my parents when the insurance was supposed to cover the cost of a rental car.
Business Response
Date: 05/14/2024
BBB Case 21692347
Rental Record (unknown)

This is in response to ***************************,

We are unable to discuss a rental with you that was not in your name. Please have the renter reach out to us with the rental agreement number and location of the rental. Please also have them include a brief description of the complaint.

Thank you for contacting us.
Customer Answer
Date: 05/30/2024

Complaint: 21692347

I am rejecting this response because:
Hertz RR8312244757

Sincerely,

***************************
Business Response
Date: 06/02/2024
Complaint ID: ********
RR#: H31224756

Upon reviewing our records, I confirmed your name is not listed as the primary renter or as an authorized operator. Our privacy policy prohibits discussing the details of a contract with anyone other than the renter; therefore, the renter must contact us directly to give authorization.
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a reservation at the *********, ** location. Upon arrival I was told that they didn't have any cars. But then said they did have an EV. The guy said if you don't like it then you can exchange it for a gas car once we get more in. I said ok. The rental was completed and they pulled the car up. I noticed it was only at 38% battery. I was also told that they were about to take it to *** to recharge. So he told me that I could go there and they would let me charge it. I go over to *** and of course they told me that they do not do that and that I was told a lie. That was the first problem. After that I was riding around trying to find a charging station. Found one in ********* but the car would barely charge. Then after going to ********* and back the car would not charge at any of the charging stations. So I figured out why I was given that car and it's because it just wouldn't charge. I called customer service on 4/19 to report the car as not being able to charge. The rep told me that I would have to have the vehicle towed since it wouldn't charge. The rep also put in the request to exchange it but at a location in *****************. I had to pay $189 to have it towed there to exchange. I would like for Hertz to reimburse me because I was given a problematic vehicle from the beginning. My contract was for managers special but I was told by the ***************** location that they put it in the system as me wanting an EV. My rental record # *********. I was also told that I was overcharged but the ***************** location fixed that.
Business Response
Date: 05/14/2024
Complaint ID: ********
RR#: *********

Please accept my sincere apology for the problems you had with the vehicle not charging. Please provide the tow receipt and any information from the tow service regarding the vehicle not being able to charge. Once we receive your documents we will review for possible reimbursement.
Customer Answer
Date: 05/14/2024

Complaint: ********

I am rejecting this response because:
The guy who took my call from Hertz customer service said that he was adding everything in the notes regarding the car not charging. The receipt attached is from AAA.
Sincerely,

*****************************
Business Response
Date: 05/22/2024
BBB Complaint: ********
RR# *********
This is in response to *****************************. Thank you for providing your tow receipt. We will refund your tow amount of $189.00. Please call our ************************** at ************ provide case number ********.You will be asked to provide the credit card and expiration of the **** card to be reimbursed.
Thank you for contacting us.
Initial Complaint
Date:05/09/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I rented a Extra Capacity Large SUV for my trip to ************ on 3/23/2024 to 3/27/2024. When I arrived there I was given a ****** Armada which is not an Extra Capacity Large SUV, it is just a Large SUV according to Hertz. There are codes that correspond with each class of vehicle at Hertz. The Extra Large Capacity SUV I rented has a code which is T6. The ****** Armada is a T2 because it is in the Large SUV class. The difference is, I rented the Extra Capacity one because I knew I would have 7 people in the car on this trip and still need room in the trunk for luggage. A Extra Large Capacity SUV has 7 seats and still a full size trunk. A Large SUV still has 7 seats but sacrifices a great percentage of the trunk size to fit the 3rd row of seats. I will attach 6 documents to this message displaying this as well. The Hertz Fleet Guide attachment is a picture right off the Hertz website showing the classes of cars and examples of car makes and models in that class. It shows a ****** Armada as the example car for a Large SUV (T2). I also attached the details given by Hertz showing the features of each car class. As you can see less luggage room is offered with the T2 class cars compared to the T6. I also have the email I was sent displaying I reserved a Extra Capacity Large SUV; that attachment is named "XL SUV Reservation Receipt" I also attached a picture of the physical receipt I was given which shows I received a ****** Armada; this attachment is named "Hertz ********************* It would've been cheaper for me to rent a ****** Armada as it is cheaper to rent a car from the Large SUV class compared to the Extra Capacity Large SUV class. I was charged for a product that was not given to me which is wrong in every way. Please reach out to me with any questions.
Business Response
Date: 05/15/2024
Complaint ID: ********
RR#: L64587471

Thank you for contacting us. Please accept my apology for any inconvenience you experienced due to the vehicle you received. I reached out to our licensee in ************, SC for assistance as they are independently owned. They extend their apology to you as well. They have adjusted your charges based on the vehicle class you received. The refund is $213.14. Please allow up to 10 days for the refund to post to your account.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.

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