Business Profile

Auto Rentals and Leasing

Hertz

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,224 total complaints in the last 3 years.
2,185 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a car on 4/22/24 and returned it on 4/26/24 both at ***********. The car was paid for through Expedia when I booked a vacation package beforehand. I was billed an additional $139.96 for "Loss Damage Waiver."This additional service was never directly offered to me or explained to me in anyway whatsoever. The counter person use deceptive sales tactics when he asked if I wanted "waiver insurance". At no point did he ever mention the words "Loss Damage Waiver", (and if he did I would have asked what it was, how much is was, etc.), My reply was that, "no I did not want it, because I have insurance and as a matter of fact, I have my insurance card if you need it." I was told that wasn't necessary, sign here and go get your car.I believe counter people get extra compensation when they upsell customers for additional services. This counter person jammed this down my throat without even telling me what it was. He never said it was $34.99 a day and that by signing or initialing here I was acknowledging purchase of this. He just put it on there and I got billed. Whether you want to call this deceptive, dishonest, or outright fraud, I feel ripped off.I filed a dispute with Hertz and was denied because they said I signed for it. I called and spoke to a customer service representative explaining everything and she politely gave me the middle finger saying there was nothing she could do. You would think that Hertz would want to know if one of their counter people was indeed ripping people off. At this point, the only conclusion I can draw is that Hertz is complicit in this counter person's actions, and possibly even condone and encourage said action.I want a refund for the $34.99 x 4 days = $139.96 that I was charged.
Business Response
Date: 05/10/2024
BBB Case 21677195
RR No: 123144081

This is a response to *********************

As a gesture of goodwill, I have removed the Loss Damage Waiver to issue a one-time refund of $139.96 to the card on file. Please allow up to 10 business days for the funds to post to your account.

Thank you for contacting us.
Customer Answer
Date: 05/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented a car on 5/1/24 - returned on 5/2/24. I was billed ***** and then 10 mins later received a 2nd invoice for 4***** (stating a cleaning fee). I called Hertz and was on HOLD for 1 hr. Spoke to **** ref # ******** and was told the charge would be reversed. No email and the charge is still on my account. ********************** Record # ********* Conf # K7941917504 Unacceptable customer service, I have disputed the charge on my CC (pending their investigation).I have filed mult inquires on-line with Hertz no response.
Business Response
Date: 05/27/2024
BBB Case #:21676830
RR# or Res#: ************************ is in response to *************************.
In review of our records, we can confirm the refund for the cleaning fee was processed on May 08, 2024, to your Mastercard. You should already see this posted back to your account.
Thank you for contacting us.
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I picked up a rental vehicle April 9th, 2024 from Hertz rental car company. At the time I noticed damage to the vehicle which I took a time stamped picture prior to leaving the rental lot. When I drove to the exit I was met by a Hertz staff member. I indicated to that staff member that the vehicle had damage. The Hertz representative reviewed and documented the damage to the vehicle prior to me exiting the rental lot. She stated that "you're all taken care of, I've documented the damage to the vehicle. 2 weeks later I received a call from Hertz saying I was liable for the damage to the vehicle. I provided the details of the pick up of the damaged vehicle and sent them the time stamped image of the damage. The Hertz representative said that a 3rd party manages damaged vehicle and that she would send my report and image of the damaged vehicle to them. A few days later the 3rd party contacted me concerning the damage to the vehicle, again, I provided the history to them as the said they had no information related to my discussion with Hertz. I sent the details and images to the 3rd party who said someone would call me back. No one ever called me back and I just received a bill of $2719.50 for the repair bill. During all of the conversations with the Hertz staff I asked to be connected with a supervisor. They never followed through on my request to speak to a supervisor. At this point I consider the communications from Hertz as harassments.
Business Response
Date: 05/29/2024
BBB Case #: ********
RR# or Res#:*********
This is in response to ***********************.
After a thorough review with our Claims team the damage claim was closed on May 13, 2024, and you will not be held responsible. No further billing or collection offers will be sent to you.
Thank you for contacting us.
Initial Complaint
Date:05/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Res. ************ After paying the entire agreed upon total upon pick up, I was charged a concession fee. I called and after staffing on hold for 40+ minutes was told this fee of $20 was charged because I picked up the car at an airport. Honestly, as ridiculous as that is, it would have been okay. However, because this was charged, I was charged an additional $89 in taxes and fees for this $20 charge.
Business Response
Date: 05/16/2024
BBB Case # ********
RR: 127739522

This is in response to *****************************.
I appreciate the opportunity to review your concerns.
I sincerely apologize for any misunderstanding regarding the charges billed. According to our records, you selected the "Pay Now" option at the time you confirmed your reservation with expedia. The $184.09 prepayment was for the rental days only. The location has billed an additional $107.40 for mandatory taxes and fees which were not covered by the prepayment. Since the prepayment was applied to the rental, all charges are accurate and correct.

Thank you for giving me the opportunity to review this matter. We value your business and hope that we will be able to serve you in the future.
Customer Answer
Date: 05/16/2024

Complaint: 21675305

I am rejecting this response because:
I prepaid an amount, then was charged twice at the counter, with one charge being returned since I needed a different, less fancy version of the car I was provided. At the counter, I was charged the remainder balance-- $200+ and incidentals. Following that I was charged this $20 +fee +fee +fee.
It wasn't explained to me this was from taxes and fees not charged. It was explained as me being charged additional fees due to the $20 charge when I spoke with two Hertz' representatives.
Whether the initial charge was correct or not-- these fees and taxes tacked on at the end are excessive.

Sincerely,

*****************************
Business Response
Date: 05/23/2024
BBB Case 21675305
RR No: 127739522

This is a response to *****************************

With respect, the signed rental contract is a legally binding document. Regrettably, we are unable to confirm a verbal conversation at the counter. By signing the rental record, you are agreeing the terms,conditions and rates billed for the rental. It is the customers responsibility to review the terms of this documentation before departing the rental facility in order to ensure the terms of the contract are correct. In accordance with the Signed Rental Agreement the charges are valid, and no adjustment is warranted.

Thank you for contacting us.
Customer Answer
Date: 05/24/2024

Complaint: 21675305

I am rejecting this response because:
My concern is the excessive fees attached to a small transaction. I have reported this to the Office of the Attorney General with all documents, along with a class action request to another law firm who has agreed to pick this up. I don't need a refund, I find this practice unethical. There is in no way that someone should need to pay over $100 for a $20 charge and, of course, I will no longer utilize your services.
Sincerely,

*****************************
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a rental claim from a car accident. Original claim processed through insurance company. Went to get rental and was unsure if needed extra liability coverage was told to sign LDW paper and if not needed to call up and cancel it. I called up the next day and cancelled the coverage and spoke with *** she stated no big deal its done. Skip forward a month later dropped the vehicle back off and asked if I owed anything as I kept the vehicle a few extra days at State Farms rate of $30 a day. I was told no you are all set nothing owed. After a week my bank account was overdrawn because hertz took out ******* due to signing the **** My daughter and I have tried to contact hertz to resolve this issue multiple times and no one wants to help us. Cooperate says since its an insurance claim they cant help only the **** Burnie store as thats where we picked up and dropped off the rental. ********************** they cant help us since its a closed case. I emailed **** the general manager on 4/30 and no response. The money was taken out 4/23 or 4/24. At this point we do not know where to turn or go as everyone is passing us to someone else without helping us. hertz contract # H32204524
Business Response
Date: 05/08/2024
BBB Case 21674404
RR No: H32204524

This is a response to *********************

Unfortunately, we have no record or note regarding the removal of the Loss Damage Waiver. With respect, the signed rental contract is a legally binding document. It is the customers responsibility to review the terms of this documentation before departing the rental facility in order to ensure the terms of the contract are correct. In accordance with the Signed Rental Agreement the charges are valid, and no adjustment is warranted.

Thank you for contacting us.
Customer Answer
Date: 05/09/2024

Complaint: 21674404

I am rejecting this response because: The employee *** already has admitted fault stating she was ******* around and trying to get out due to leaving for a funeral and she forgot to make a note of it in her file. She did try to correct this after the damage was done and the money taken out of the account but it was too late for her to do anything. So therefore I have tried to contact Hertz cooperate, *************** themselves after cooperate said they would have to take care of the refund, then they stated they couldn't referred to general manager through email which was attached to original complaint. Also I did receive a call from ***************** from Hertz apologizing and offering to help get this resolved. I am hopeful that she will get to the bottom of this but with the track record of Hertz I am unsure this will happen as this has been going on for over a week now. Yes I understand I signed the *** but that's what I was told to do and call back to cancel once I found out the correct information which I did. *** stated ok **************** no worries I will take care of this for you. So therefore I thought there was nothing else for me to do so maybe the employees need to be re-trained on the true process of how to cancel such documentation. I do not have extra money just laying around for such money to be deducted from my account without notice as I was told I have nothing else to pay when I dropped the vehicle off. My account is in negative and now have no food, no money to get anything needed to live on for now this whole month. Please review this case thoroughly before closing it and saying there is nothing for you to do. Greatly appreciated.

Sincerely,

*********************
Business Response
Date: 05/15/2024
BBB Complaint: 21674404
RA: H32204524
This is in response to *********************.
I appreciate the opportunity to assist in this matter. I do apologize for the inconvenience this has caused you. Upon reviewing this complaint, I reached out to the rental location for their input. They have advised that the assistant manager has reached out to you directly to handle this matter and any adjustments made can take up to 14 days to reflect.
Thank you for allowing me to assist in this matter.
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car via the Uber app from Hertz, ************ location. This morning, the car wouldn't start. Hertz wouldn't help. They said to call roadside assistance. Roadside assistance said that it wasn't a battery issue, an accident, keys locked in the car, or a flat tire. So, I needed to call the Hertz location to get another car. Called Hertz again, and they said roadside assistance didn't know what they were talking about. Told me to call them back. Roadside assistance sent out a tow truck and took the car to a local ********** Hertz told me I had to be there. Got to ********* and the ************************* said I needed to call Hertz to get a voucher approval for a repair. Called the Hertz ************* said they can't approve a voucher; I had to call corporate. Called corporate & they finally approved the voucher to fix the car. Imagine a rental car company renting out a car with a broken starter. Who inspects their vehicles? Aren't there state and national regulations? Arent rental car companies obligated to make sure cars are safe to drive? The ************************* called me today around 3pm & said the car might get fixed tomorrow. Meanwhile, I've paid $300+ for the week for a car that will not work & will end up losing two days of work. Hertz refuses to give me another car & told me that if I don't like how they operate with Uber drivers; then she will have it towed & end my contract! From my experience over the years, I know most rental car companies are garbage, but Hertz is the worst! Hertz' rentals are not safe & their corporate & local customer service is garbage. The guy at ********* said that he has had several uber drivers come in with broken cars. He said that Hertz is terrible as far as customer service. But, he said that this is the worst case of bad business and customer service from a ********************** car company that he's seen in many years.
Business Response
Date: 05/09/2024
Complaint ID: ********
RR#: 127601412

Please accept my apology for any inconvenience you experienced. We have reviewed this matter with the local management team. They have advised after finding out that the repairs would take longer they put you in a different vehicle and also made a credit to your account.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Initial Complaint
Date:05/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They charged me 300$ claiming I was smoking in car when I was not then they claimed there were ********* know for a fact there couldnt have been anything in the car because I vacuumed out the car before I returned because my kid had made a mess over the weekend
Business Response
Date: 05/10/2024
BBB Case # ********
RR# or Res#: ********************* is in response to *************************.

After review with our **********, ** location, the vehicle was checked with maintenance and we were able to confirm the vehicle was pulled from service, detailed, and a smoking treatment done due to the smell and fresh ashes found. I have attached the photos for your records. As stated in the Terms and Conditions, if the vehicle requires more than Hertz standard cleaning on its return, Hertz may charge the customer the actual costs incurred to have the vehicle cleaned. The charges for this rental have been reviewed and are correct.

Thank you for contacting us.
Customer Answer
Date: 05/10/2024

Complaint: 21673573

I am rejecting this response because:

Sincerely,

*************************
I Havent seen any proof of ashes or any signs that I smoked in car except for your hertz agents claiming they smell smoke in the car & this isnt the first time Ive seen them attempt to take money in this way
Business Response
Date: 05/20/2024
BBB Case # ********
RR: 128796651

This is in response to *************************.

Thank you for reaching back out and allowing us to address your concerns.

I am sorry to hear you did not find the previous correspondence satisfactory. However, we have done a complete and thorough review and investigation of this matter. After review with our **********, ** location, the vehicle was checked with maintenance and we were able to confirm the vehicle was pulled from service, detailed, and a smoking treatment done due to the smell and fresh ashes found. Photos have been attached for your records.

As stated in the Terms and Conditions, if the vehicle requires more than Hertz standard cleaning on its return, Hertz may charge the customer the actual costs incurred to have the vehicle cleaned. The charges for this rental have been reviewed and are correct.

We ask that you respect our final position on the matter as we consider it fully addressed. Further requests to revisit this matter will not be considered.
Customer Answer
Date: 05/21/2024

Complaint: 21673573

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle from Hertz. 34th street Manhattan on 3/24, the vehicle was returned 3/28 (see attached receipt) to the same location. I have had issues upon return with Hertz multiple times, so I was diligent to ensure that the tank was full, and did a full walk through with the representative before returning the keys and getting a receipt.

I was contacted 3 weeks later claiming I was responsible for damage.

Each time I’ve been contacted by Hertz I’ve asked for evidence of damage and just today received photos with metadata showing photos from 4/1 where the vehicle was driven by another party as evident the bridge underpass visible in all the photos.

I have asked Hertz to stop contacting me regarding the fraudulent claims.
Business Response
Date: 05/24/2024
BBB Complaint: ********
RA: *********
This is in regard to ****** ******
Thank you for contacting us regarding this matter. I do apologize
for the recent rental experience you have had and any inconvenience it may have
caused. For further assistance regarding this damage claim and concerns please contact
the First Notice of Loss (FNOL) Office Telephone: 877-584-7159 Telefax: 866-295-0745.
Thank you for allowing me to assist in this matter.
Initial Complaint
Date:05/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hertz charged my credit card and billed me for a rental agreement I was unaware of. I have not rented a car from Hertz. I have not been present in a Hertz office. Hertz obtained my driver's license, credit card and auto insurance information without my permission or knowledge. Rental agreement No: ********* Invoice Date: 3/15/2024 Document: ************ Rented On: 1/08/2024Returned on 03/05/2024 ************** $112.39 Outside Washing ****** Towing $791.36 Misc Credits $-112.00 Amount Due $ ******* Additionally, HERTZ Dollar Thrifty sent a bill for $3,065.14; CLAIM # ********.This letter with the return address of ***********************************, dated 3/20/2024 claimed I rented a vehicle through Hertz Corporation and returned it with damage for which I owe $ 3065.14.On 3/5/2024 my credit card paid $112.00 to Hertz without my permission or signed agreement.Furthermore, I am billed from PlatePass Invoice: *********; Amount Due $81.21 by 5/05/2024 I have called the company more than once and believed that Hertz would make the necessary corrections but I continue to receive bills and have not been reimbursed for charges incorrectly made to my credit card. In addition to being reimbursed and having charges removed, a resolution must provide my identity protection and the safety of my credit card, driver's license, and insurance information. It is very distressing and requires a great amount of time to resolve this. It is wrong for Hertz to rent a car in a person's name who is not present, or to a person who does not match a credit card or driver's license.
Business Response
Date: 05/29/2024
BBB Case ********
RR No: *********

This is a response to ********************************

Rest assured, we are currently working to investigate this matter with the local and fraud teams, and we will reach out to you via email once we receive an update.

Thank you for contacting us.
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went through Expedia to rent a car from Hertz I prepaid for the full size car that I was picking up April 19- May 10th I called before hand to let them know I was running late when I arrived the owner said he wont not let me take one of his cars due to the fact that a year ago a rental I had for 3months with them was stolen from my job I was accused of setting it up and I was double charged an extra ************************************************************************** on 4/19/24 call this number youll get you refund I called I handed my cell to the manager got back on the phone the place was then closing so I sat outside to speak with Expedia about my refund instead I was charged again and a cancellation fee when the manager turned me away I had to close my bank account and replace my debit and credit card and I have yet to see a refund Ive contacted everyone confirmation #K8320069536 itenerary #************** I booked this on April 18th for $528.72 on Expedia but the man who said he was from Expedia that the manager of hertz in Denton Tx had me talk to that I recorded and every conversation since plus every email Ive received that he charged me ****** plus $200 for a cancellation fee when the sole purpose of the call was a refund my account is in the negative Im late on bills no one will listen to me that he didnt work for Expedia at all he worked for some travel company why would a manager do this to me id like to get my money back and all of it I dealing with identity theft I cant afford to lose money it is not allowing me to upload all my documents Ill try again from work
Business Response
Date: 05/27/2024
BBB Case 21667013

This is a response to *************************

Upon my investigation I found that your placement on Suspended Rental Privileges is valid and will stand. While I regret this is not the desired outcome, please consider this our final response on this matter.

Thank you for contacting us.
Customer Answer
Date: 05/29/2024

Complaint: 21667013

I am rejecting this response because:

Sincerely,

*************************
I was told by hertz customer service prior to me paying for the vehicle in full that my account was not flagged it didnt show anything stating I couldnt rent a car through that Hertz Rent A Car in Denton Tx off ************ Rd not only that but I spoke with his employee at least two to 3 times stating I was running late to get the car the employee whos name is **** I believe just said ok thats fine he new who I was never once told me my manager said hes not gonna let you take the car when I arrived there were three men there it was 5:45pm they close at 6pm the first thing **** his employee I spoke with who not only handle all my rentals with them a year ago said your late I said my bad I know I walk up to the counter not knowing that the manager was right next to me he goes on to tell me hes not giving me a rental even thought I prepaid accusing me still having a rental car I had for about 3months last year stolen from my job that he went through so much and that vehicle was never returned to him he also stated he called me several times to tell me not to come he was not gonna give me a rental I have phone records showing he never called but I did I received no messages I would assume a manager couldve emailed me or refunded me but I got absolutely nothing in fact what I got from him was a number to call that number was suppose to be someone with hertz to give me my money back instead i was charged a cancellation fee when I did not cancel the rental the man is not who he claimed he had worked with or his email states I had given the manager my phone to speak with this person and given my phone back to be told to leave they left me on a curb arguing with a man about getting my money back and instead I got an email showing my debit card would be changed up to ****** with the ****** cancellation fee that I have now been charged twice once again not once by the manager employee nor Hertz customer service tell me I could not get the vehicle prior to me pre paying for it my bank account has been in the negative since and Ive lost two accounts due to failed payments
Business Response
Date: 06/02/2024
Complaint ID: ********

The management team has advised your previous rental was severely overdue and you failed to return the vehicle when it was due. When you did call the location you called to advise them that the vehicle was stolen a few days prior, however you did had not filed a police report. It has been determined due to your failure to abide by the rental terms and conditions this suspension is permanent and will not be removed.
Your reservation for 04/19/24 was booked via a third party, we have no control over their terms and conditions, therefore you will need to work with them for a refund. Please also note that Hertz doesn't receive payment for rentals that are not completed.

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Hertz is NOT a BBB Accredited Business.