Business Profile

Auto Rentals and Leasing

Hertz

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.

The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.

Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

7,236 total complaints in the last 3 years.
2,355 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I stayed at the ******************* in ******, ******* on the nights of April 12, 13 and 14 and parked my Hertz rental car in the hotel parking area. There is a 5 GBP parking fee per day which I paid on April 12 at the machine outside the hotel entrance (15 GBP total). After returning home, on May 5th I received two invoices in the mail from Hertz for administrative fees (42 GBP each) for parking violations. On May 7th I emailed Hertz UK asking what their policy was in the case that the parking violations were in error. I received a third parking violation and Hertz invoice for 42 GBP in the mail a few days later. The next communication I had from Hertz was 3 emails on May 17th. These each referred to one of the 3 invoices and threatened to send them out to an external collection agency if they were not paid within 7 days. I sent an urgent email to Hertz UK on May 19th requesting an immediate response and a hold on the payment while I pursue an appeal of the charges to Hertz. I received no response despite resending the email twice more. In order to avoid further complications if these invoices were sent to external collection, I decided to pay these invoices on May 25th. On Monday May 27th I received an email from Hertz in reply to my email of May 7th saying that they had waived the first two invoices (the only ones that I had received by May 7th ). I immediately replied to inform them of my payment and to request a refund. I have heard nothing further from Hertz UK.I emailed *************************************************** but they only referred me to Hertz UK. Given that Hertz agreed to waive two of their 42 GBP fees, I expect to get a refund for at least these two. I see no reason why they would not also refund the third one. It is extremely difficult to deal with Hertz. There is no in-person customer service available. I have been a ********************** Gold Member for 30 years and am appalled at their lack of customer service.
Business Response
Date: 06/27/2024
BBB Complaint: 21907369
Rental Record: 248388210

This is in response to *****************************

Thank you for reaching out and allowing us to research and address your concern.

Hertz thoroughly reviews all customer inquiries submitted. Please accept our deepest apologies in the delay in responding to your initial inquires. After review of your supporting documentation and our records, a refund of ****** to **** x0948 has been issued. We ask that you allow 3-5 business days for processing.

We truly value you as a loyal Hertz Gold Member and appreciate your patience during the resolution of your concern. As a gesture of goodwill 500 points have been added to your loyalty account.

Best Regards
Customer Answer
Date: 07/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rented with hertz at *********** on 6/7/24 for 2pm but got there early at 12 so took the rental at 12:19pm and brought back the truck on 6/8/24 because of issues with the radio and was suppose to be exchanged but they closed out the ticket so it was refunding ****** because it was charged for 1 day since the ticket was closed out called in on 6/13/24 the day of the return at 8:14am and spoke with the manager and asked how much it would be to extend the rental until 4pm because I could not see the rental in my hertz app since I booked and was told it would be 400 something dollars and I said never mind I will just return it at noon my original time and she said we can extend it out for you since you are a gold member and I said ok and when I returned the vehicle I walked to the counter to get everything straight but they were saying they couldnt find the truck that I just brought back and were all mixed up now they are saying I owe ****** and Im telling them thats not what I was told Im alright with giving them the ****** but not ****** because I told the manager I would just return it at noon and she said she could do that for me since Im a gold member and I called the location and she is basically calling me a liar because she is saying she did not say that or I spoke to someone else because she did not saying that and I called customer service and Im still waiting on a call back from the location or somebody about this matter. This is by far the worst hertz renting experience ever and I probably wont be renting with hertz again due to this situation. Also on the invoice they sent they have my return time as 5:05 and the lady from the desk wrote on my original invoice the return time of 4:05 so it seems this location has trouble getting on the same page but it would be greatly appreciated if someone can get to the bottom of this so I can move forward. Its not like Im not trying to pay but I want to pay the correct price not overpaying.
Business Response
Date: 06/28/2024
BBB Complaint: 21907207
Rental Record: L65741395

This is in response to *******************

Thank you for reaching out and allowing us to research and address your concern.

Hertz thoroughly reviews all customer inquiries submitted. After review of our records, I can confirm that all charges are accurate. The breakdown on your final invoice includes a one-week rental at a rate of $399.47 + (****** Tax) for a total of $535.99. Rentals between 5-7 days will result in a weekly rental as that rate is cheaper than the daily rate. Despite what time the vehicle was marked as returned the rate would still be the same in both instances.

I have attached a copy of your final invoice for your records. Should you have any additional question please reach out to us via email at ************************************************.

Best Regards
Customer Answer
Date: 06/28/2024

Complaint: 21907207

I am rejecting this response because: I said I would return at my regular time instead of 4pm and was told due to me being a gold member I could extend it.

Sincerely,

*******************
Business Response
Date: 07/04/2024
Complaint ID: ********
RR#: L65741395

Please be advised our weekly rates are 5 - 7 day rentals. As you were correctly charged, our position remains unchanged. Although the resolution is not what you preferred, no additional action is warranted.??We regret we are unable to fulfill your expectations in this instance.??
Customer Answer
Date: 07/08/2024

Complaint: 21907207

I am rejecting this response because: that is not what I was told they can pull phone records to hear the calls on what I was told.

Sincerely,

*******************
Initial Complaint
Date:06/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle was totaled due to an accident and State Farm authorized Hertz to provide me a rental. I picked up my rental and opted for the insurance on the vehicle. I was told the insurance for 20 days was $540 but I opted for 1 week of insurance at a rate of $230 because I didnt think I would have the rental for 20 days. I was told it would be billed on a weekly basis and I would be contacted after a week to authorize the second charge. After the week passed I did not receive a call and I did not receive an additional charge of $230 so I assumed the insurance was dropped as I prepaid for 1 week and did not wish to extend. I turned the vehicle in and my card was charged an additional $250 for a total of $480. I tried to contact hertz to resolve this issue and after three days of calling and speaking to managers they decided not to issue the refund. I am not asking for a whole refund, I am only requesting a refund of $250 for the unauthorized charges placed on my card.
Business Response
Date: 06/29/2024
RE: BBB Complaint # ********
RR # H34027103

Dear Mr. ******************* you for reaching out to us regarding your concerns over your recent charges. After careful review, we regret to inform you that we cannot issue a refund for the Loss Damage Waiver. While there was no accident during the rental period, its important to note that you were still covered by the policy. Our commitment to providing comprehensive protection extends beyond actual incidents, ensuring peace of mind for our valued customers. Should you have any further questions or require clarification, please feel free to contact our customer service team. Thank you for choosing our services, and we look forward to assisting you in the future.
Customer Answer
Date: 07/08/2024

Complaint: 21907004

I am rejecting this response because:
I authorized a one week charge to my card for a total of $230. I did not authorize the additional charge of $250 for the insurance. I did not want coverage after a week which was stated upon pickup.

Sincerely,

***************************
Business Response
Date: 07/10/2024
BBB Case 21907004
RR No: H34027103

This is a response to **************************;

With respect, the signed rental contract is a legally binding document. Regrettably, we are unable to confirm a verbal conversation at the counter. By signing the rental record, you are agreeing the terms, conditions and rates billed for the rental. It is the customers responsibility to review the terms of this documentation before departing the rental facility in order to ensure the terms of the contract are correct. In accordance with the Signed Rental Agreement the charges are valid, and no adjustment is warranted.

Thank you for contacting us.
Customer Answer
Date: 07/15/2024

Complaint: 21907004

I am rejecting this response because:
I understand the verbal agreement cannot be verified. I am disappointed in the handling of this dispute and I truly hope the BBB gives you a negative notice due to this interaction. I was never seeking a full refund only a partial refund for the clear misunderstanding that occurred between your employees and myself.

Sincerely,

***************************
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We picked up a car from Hertz LAX location with a reservation on 6/26/24 at 8:46am. Our reservation stated we owed $320.39 but once we got to our hotel we noticed that they charged us an additional $41.00 per day for a Loss Damage Wavier without our authorization. The worker who checked us out never mentioned this wavier or additional charge. We ended up being charged $511.45 which we did not agree too. We have tried calling corporate where we were hung up on after explaining what happened. We also called a local office where no one answered and their voicemail is full. We were finally able to get a hold of someone who was unauthorized from reversing the charge and told us to visit an airport location. Our hotel is over two hours away from the *********** location and are unable to return to it until our flight home. Hertz stole from us and we are want our money back.
Business Response
Date: 06/29/2024
RE: BBB Complaint # ********
RR # 168717253

Dear ***********************,
Thank you for reaching out to us regarding your concerns over your rental agreement. Regrettably, we dont have the ability to access or modify active rental agreements, as they are signed contractual agreements. We suggest you address these issues with the local team. If youre unable to reach a satisfactory resolution when you return the vehicle, our ************* team would be more than willing to review the situation in more detail. We appreciate your understanding and apologize for any inconvenience caused. If you are unable to reach a satisfying resolution upon return of the vehicle, please reach out to our ************ team on ****************** or Instagram for further assistance once the contract has closed.
Initial Complaint
Date:06/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Original online rental of car to be picked up at ******************* location. Payment by USBANK credit card on 7/4 and posted 7/5. We kept the car an extra day. Upon return, we were charged again in person. We were double charged. Notified USBANK, who disputed the charge and we were issued a refund after their investigation. After multiple calls, going to the Hertz location in person twice and email communications over the past year, explaining the confusion over and over, they changed the original name on the contract to my husbands name. We have now received communication that he has been turned over to VIKING collections. After reaching out to Hertz again, the latest email referred me to a customer contact line, and each time I have called, I have been disconnected or was connected to an individual who barely speaks English and isn't even in the country. After a year of receiving form letter apologies that says they look forward serving me again (without a signature), we just want a resolution. Thank You.
Business Response
Date: 06/29/2024
RE: Complaint # ********

Dear Mr. and *****************,
Thank you for bringing your concerns to our attention. I appreciate your time reaching out to us regarding this matter. Unfortunately, I am unable to view transactions older than 6 months. Please contact our ****************** at ************. They are open M-F, 0600-1900 CST. Have a great weekend!
Customer Answer
Date: 07/01/2024

Complaint: 21905873

I am rejecting this response because:

Please see the attached documents

Sincerely,

***********************
Business Response
Date: 07/05/2024
BBB Complaint: 21905873
Rental Record: 406999154

This is in response to ***********************.

Thank you for reaching out to us we have received your inquiry and thoroughly reviewed it.

We apologize for the double billing and any inconvenience that has caused and want to assure you that we have closed the collection file. We sincerely apologize for the delay in resolving this matter and as a gesture of goodwill we have sent you a $75 rental certificate to your address on file, which you can use for your future rentals

Best Regards.
Customer Answer
Date: 07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rent d a Tesla from hertz , they provided all the information to learn about the vehicle.upon arrival at the ******************************** establishment I was informed they were not renting the vehicle due to the recall. They gave me ***** that had a malfunctioning dash cluster and collision detection. I took that back and they gave me a filthy ev -I had already missed a few appointments and driving back to that facility for a third time was to waste more of my time to get another vehicle was not a relaxing weekend I had envisioned. I disputed with my credit card as they failed to deliver what I reserved. They claimed they provided a clean vehicle which is not the case! I renserved a Tesla and received two jalopies- it would have been more if I rmjept returning g them.
Business Response
Date: 06/29/2024
RE: BBB Complaint #********
RR # *********

Dear ********************,
Thank you for reaching out to us regarding this matter. I am happy to look into this matter for you. I truly appreciate your time in notifying us of this issue. My sincere apologies for the cleanliness and condition of your rental vehicle. Hertz prides itself on providing a clean and well-maintained fleet to allow our customers a comfortable ********************** experience. I apologize for any inconvenience you experienced with the vehicle. Your satisfaction is our priority, and we look forward to serving you better in the future. As a gesture of goodwill, I have sent a $50 rental certificate to the address provided. Safe travels!
Customer Answer
Date: 07/09/2024

Complaint: 21897765

I am rejecting this response because this is not satisfactory. I will not use this company again. They do not value their customers. They promised me a vehicle which they failed to deliver and the provided a dirty jalopy. A simple rental that turned into an ordeal that I did not want to waste anymore of my mini vacation time on as I already missed one appointment.:

Sincerely,

*************************
Business Response
Date: 07/15/2024
BBB Case #: 21897765
RR# or RES#: *************************** is in response to *************************.

We can confirm a $50.00 certificate was mailed out; however, as a further gesture of concern we have issued a refund in the amount of $50.00 to your Mastercard. Please allow 5-7 business days to post to your account. As you did have full use of the vehicle no further compensation is warranted. Again, we apologize for the trouble you experienced with the vehicles.

Thank you for contacting us.
Customer Answer
Date: 07/18/2024

Complaint: 21897765

I am rejecting this response because: a full day use doesnt warrant further compensation? This statement alone is inflammatory and highly disrespectful to your customer. Why? ***** didnt VALUE me enough to acknowledge the filthy vehicle. 2) failure to acknowledge my missed appointments 3) my time wasted in returning the other two vehicles and did not want to waste any more of my time to get YOUR act together.
The arrogance to believe that a $50 certificate and $50 credit express 1) gratitude for me choosing to lease a vehicle from you; 2) wanting to retain my business; 3) any future recommendation for your business and over all customer appreciation. You failed to honor a written contract! Failure to provide a clean, sanitized vehicle AND failure to provide the vehicle that I originally rented under the guise of the recall, however a news story contradicted that very statement.
as a consumer, the value of my time and honoring a commitment should be top priority and it wasnt.

Sincerely,

*************************
Initial Complaint
Date:06/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There was a huge issue with the Hertz branch manager in ********, La. Her name is Precious. Id spoken to her about extending my contract after a week to the monthly rate and she was agreeable. I was contacted by *********************, VCR, and explained everything. **** was even on the call with Precious and witnessed her acknowledging our conversation.I had travel and was unable to turn in the car and ******** refused to extend. I even requested a returned call from the ** ******************** and no one contacted me. ********************* is a witness to this also. The ** number is *********. Now Im faced with tons of fees, excessive charges, and other penalties because the branch manager was unwilling to help. Its been a horrible experience and I would like to speak To someone higher from corporate to further expound on the matter. I am limited in character space and this is a very abbreviated version of what took place.
Business Response
Date: 07/01/2024
Complaint ID: ********
RR#: 129538231

We appreciate the opportunity to assist. In follow up to our telephone call, we are unable to substantiate the conversation related to your request to extend the rental with the local branch. We have also verified our monthly rate for the encompassed time period is a higher amount than what you were charged. The monthly rate would have been $1,886.10 plus $67.90 per day for the additional 17 days. Therefore, the rate you were charged is a better rate. As a gesture of goodwill, we have provided you a 10% discount on your rental rate. The refund is $243.31 and will post to your account within 7 business days.
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attempted to resolve this problem with hertz three separate times and am getting nowhere. It started when I rented the vehicle and it was evident it had not been cleaned, the car had empty bottles, used tissues, a dirty windshield, and something spilled all over the center console. I ended up cleaning it myself. Upon return, the manager at the rental location simply could not be bothered to come to the desk. I ended up getting one days rental cost waived, which was not nearly enough when theyll happily threaten a cleaning fee of up to $500. Last week I was charged an additional $6.86 for tolls despite having already paid the ridiculously inflated tolls and unnecessary fees and receiving a receipt for that. I called Hertz to connect to their toll department and nobody answered the phone and it disconnected. I went online and submitted a form, and got an extremely generic response that offered no assistance whatsoever, and referred be back to the phone number that nobody answers. Rental Record: *********
Business Response
Date: 06/29/2024
RE: BBB Complaint # ********
RR# *********

I truly appreciate your time in notifying us of this issue. My sincere apologies for the cleanliness and condition of your rental vehicle. Hertz prides itself on providing a clean and well-maintained fleet to allow our customers a comfortable ********************** experience, and we failed to meet that goal. I would be happy to extend points to your Gold account or a ********************** certificate mailed to you. I would just need a good mailing address. I apologize for any inconvenience you experienced with the vehicle. Your satisfaction is our priority, and we look forward to serving you better in the future. Safe travels!
Customer Answer
Date: 07/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please mail voucher to:
19 ********* Ct
*******, NY 14075
Thank you for addressing this
Sincerely,

*******************
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 24th, I used my wifes (***********************) debit card to book a rental for our vacation trip August 25th 2024 - August 31st 2024 for the amount of $****** After putting in her debit information I was redirected to a page that said my payment was decline because it did not accept debit cards. So if course there was no confirmation number given since our payment was declined. The amount of ****** was taken out of my wifes checking and was showing as pending. She then called her bank and I called the Hertz office. Hertz office was closed. My wifes bank assured her the pending charge would fall off in a few days. Today, June 26th the charges went completely through. I called Hertz and apparently since they do not have a confirmation number for us, there was nothing they can do. And they wont give us our money back. We just want our money back so we can get another car rental. To file a dispute with the bank will take up to 90 days.
Business Response
Date: 06/27/2024
BBB Complaint: 21903155
This is in response to *******************.

Thank you for reaching out and allowing us to research and address your concern.

Hertz thoroughly reviews all customer inquiries submitted. We recently attempted to reach out to you via phone and were unsuccessful in reaching you to further review this matter. I was able to review your supporting documentation, at this time more information is needed in order to further investigate. Please reach out to us and provide us with a good phone number and preferred time to contact you so we can gather more information and provide you with a resolution.

You can also reach out to us via email at ************************************************ so that we may better assist you in resolving your concern.

Best Regards.
Customer Answer
Date: 06/28/2024

Complaint: 21903155

I am rejecting this response because:
I was asked to reached out to them without a phone number to get around customer service. They did respond by saying we could also email. I did try to email but the email came back saying I am not a verified party of the group there for they will not except my email. They did say they called, I have no voicemail from them either. Im sorry for the rejected response but I am not sure how else to get ahold of someone. Hope to hear something soon. Email: **********************
phone number: **********

Sincerely,

*******************
Business Response
Date: 07/08/2024
Complaint ID: ********
Res#: K8973171769

Thank you for contacting us. We apologize for any misunderstanding or inconvenience caused. We have located the reservation, which shows the amount of $446.78 charged to the card. We have cancelled the reservation and processed a full refund of $446.78 to the card. Please allow up to 7 business days for the refund to post to your account.
Initial Complaint
Date:06/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is I have had a rental car through Hertz through the express drive and the Lyft app I am a rideshare driver and the vehicle has to be safe for me and the passengers I recently contacted Hertz and Lyft Representatives about the rental car being safety inspected I have had this rental for almost 2 months and there has been issues with the wheel bearing on the vehicle and it is very unsafe and dangerous for me to drive I have been sent back and forth for about a week trying to get this car repaired or trying to get a new rental to finish my job as a rideshare Lyft driver the employee's at the Hertz office and ********************* has been making this a very difficult process I have attempted to get this car maintenance three times and have been given the runaround and the voucher was never put in by the Hertz employee. with no new rental car or no repairs for this rental car to be safe for me to transport passengers or myself is there anything that can be done? I paid my $250 deposit just like everyone else who rents a car through Hertz company and I feel that this is very careless handling when it comes to this situation at hand is there any way I can be contacted by the Hertz company or is there any way the Hertz company can reach out to Lyft Express drive. This has inconvenienced me the last 2 weeks and has costed me money as the office is 3 hrs from where I reside
Business Response
Date: 07/03/2024
BBB Complaint: 21902949
Rental Record: 124033954

This is in response to **********************.

Thank you reaching out and allowing us to address your concerns.

Hertz thoroughly reviews all inquiries. Our records indicate that the rental location has been in communication with you in regard to this matter and have successfully issued a repair voucher on June 26th.

Best Regards.

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Hertz is NOT a BBB Accredited Business.