Auto Rentals and Leasing
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Important information
- Customer Complaint:Hertz requests and BBB recommends that if you have any complaints or concerns, please contact Hertz's Executive Customer Service Team at [email protected] or (239) 301-7000 prior to contacting BBB.
The customer experience information and complaint history provided in this BBB Business Profile reflects Hertz's worldwide operations. BBB Serving West Florida services all customer complaints and reviews for Hertz and its locations throughout the world.
Complaints
This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7,216 total complaints in the last 3 years.
- 2,155 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/11/24 at 11:15 am, I rented from Hertz at ******************************* rental record #*********, estimated charge:$129.88, authorized:$630, issues: Fuel was not at 100%; I informed employee who completed rental. I attempted to return the vehicle 4/14/24 at 3:00am to same lot AS INSTRUCTED. It was closed, not open until 4:00am, and no "after hours" drop off as they told me when I picked up the vehicle. I contacted the only phone number listed on rental agreement for ********************** ***************) who informed me for after-hours drop off at this location, I in fact need to drop-off at Thrifty/Dollar at ************************************. I drove there, also closed, and had a sign posted "Please return car to ************** C at ************************************". I drove to the location, parked vehicle in "drop off" designated spot, and deposited keys in the metal box marked "Key Return." Hertz continued to charge me daily following this drop off. I contacted Hertz at ************** & explained above situation and was told I need to contact the specific Hertz rental location or go back. I cannot go back, I'm in the state of **********. Agent stated they cannot call out, only able to accept calls & cannot email the location due to no email address listed. I asked for supervisor; agent stated no one was available, gave me rental location ph #, and said supervisor would call me back in 1 hour. Never did. Ph # was actually for Thrify, not Hertz. Attempted many times to reach rental location, it rang endlessly, then hung up. Finally reached someone, tried explaining, they spoke over me, became rude, yelled, and hung up. I kept calling. Finally spoke with *****. Explained everything again. She informed her manager and stated manager will pick up the vehicle today and they would call me back before midnight (central time). Never did. Had to call Thrifty/Dollar for help.Final charge: $377.83. Asking for full refund. Horrible experience.Will never use Hertz ever againBusiness Response
Date: 05/08/2024
Complaint ID: ********
********************** RR#: 116589970This correspondence is being sent in response to a query made by ***************************. Thank you for allowing us the opportunity to review your concerns.
We apologize for the difficulties your encountered during your recent rental with Hertz in ************** at the time of your return. We have reviewed your rental and can confirm the vehicle was returned on 04/14/24 as previously scheduled. We have therefore adjusted the days billed from your final invoice and processed a refund of $247.96 back to the charge card originally billed. Though processed today, please allow up to 5-7 business days for the funds to show on your billing statement.
While we understand the delay in closing out your contract and the billing error caused inconvenience, we must respectfully decline your request for a full refund of your rental charges as a vehicle was provided to you and utilized for the duration of your rental. However, as a gesture of concern we have mailed a $30.00 rental certificate to you at this time. Rest assured, this matter is being addressed internally with appropriate management to ensure proper customer service procedures are being followed and to take corrective action where deemed necessary.
Initial Complaint
Date:04/21/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/24 Hertz double billed for a pre-paid reservation through my bank, chase sapphire reserve. I wrote Hertz after the invoice notifying them the reservation was pre-paid w/o reply. I contested the charge with my bank after continually being ignored by Hertz, at the same time I wrote Hertz to offer to resolve the pre-paid toll (since this was not covered in my rental pre-payment). Again, no reply.On 12/27 I notified Chase of the issue; ***** claims the issue was resolved and Hertz has been paid On 4/14, Hertz notified me, with no details, that I was placed on their DNR (do not rent list). I have a perfect traffic record.On 4/16 I wrote Hertz asking for clarification On 4/18 I wrote Hertz asking for clarification On 4/22 I contacted Hertz *************** ********* seeking further informationBusiness Response
Date: 04/25/2024
Complaint ID: ********
RR#: 629284084
A review of our records indicates there is an outstanding balance related to rental record 629284084 for a rental from ********, *********. Do you have a voucher or any other documentation that indicates the rental was prepaid? Any other documents you have please provide them so that we may reach out to our Australian team for assistance regarding the outstanding balance.
Customer Answer
Date: 04/27/2024
Complaint: 21605304
I am rejecting this response because:the requested information was attached to my complaint. The information requested is a pre-paid reservation. The reservation, as indicated by the *** was prepaid at source of booking, as indicated on voucher.
Sincerely,
*************************************Business Response
Date: 05/02/2024
Complaint ID ********
********************** Agreement Number 629284084
This is in response to *************************************.
I regret the inconvenience this matter has caused you. Our records indicate that this rental was not prepaid, I understand you received a confirmation from the 3rd party booking site, however we never received payment for the reservation. Could you please provide us with a copy/screenshot of your banking statement that confirms you were billed for the prepaid reservation so we may further review this matter.
Thank you for contacting us.Customer Answer
Date: 05/02/2024
Complaint: 21605304
I am rejecting this response because:Receipt was included in complaint. As requested I am including a screenshot of the credit card charge from my bank. Note the payment was split, as indicated on the receipt, between points and the card.
Sincerely,
*************************************Business Response
Date: 05/15/2024
Complaint ID: ********
********************** RR#: 629284084This correspondence is being sent in response to *************************************.
We apologize for any inconvenience caused; however, Hertz did not receive payment from the third party booking source for this rental. Therefore, the charges were billed to the charge card provided. The booking source will need to provide a refund of any charges billed to their offices.
Initial Complaint
Date:04/21/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rental Record ********* March 4-March 10 Called March 11 to extend another week (business closed on Sundays"March 12 received call from Hertz/Phillippines and person was rude and eventurally hung up on me, threatening fees etc if vehicle not returned Numerous e-mails with local office/phone calls Returned car March 17 @ 11:30am March 18 - 2 calls from Hertz within an hour of each other (Hertz Phillipines) basically accusing me of stealing the car and threatening recovery charges etc.Contacted Hertz **************** muliple times, many of my e-mails ignored Went out to dinner with girlfriend and 3 other friends, credit card rejected, causing much embarrassment, reason denited over credit limit, reason over credit limi Hertz had pending charges of $1,871.00 (should of never been more than around $1k)Claims: Unprofessional treatment, harrassment, threats. damaging my reputation (card being denied)In a nutshell, this is absolutely the WORST customer service experience in my lifetimeBusiness Response
Date: 04/24/2024
BBB Complaint: 21604737
Rental Agreement Number 986629921This is in response to *********************.
I sincerely apologize for the inconvenience this matter has caused you. The amounts you are referring too were authorization holds. When a rental is completed, Hertz submits the rental charges to the appropriate financial institution for payment if applicable. I apologize that the location was closed when you intended to extend,however that does not negate our policy.
Thank you for allowing me to address your concerns.
Customer Answer
Date: 04/25/2024
Complaint: 21604737
I am rejecting this response because: There should have never have been $1,571 authorization pending, worst case scenario for 2 weeks it would have been maybe around a thousand. Also, they fail to even mention anything about the threatening calls, lack of professionalism from their offshore team, and just overall most horrible customer service experience in my lifetime. Should they want to offer a $300 credit for the embarrassment, threats, and rudeness I will withdraw my complaint.
Sincerely,
*********************Business Response
Date: 05/01/2024
BBB Complaint: 21604737
RA: 986629921This is in response to *********************.
I apologize that our previous response was found unsatisfactory. I do apologize for the customer service you have experienced regarding this rental and any confusion regarding the charges placed on your card. Unfortunately, we do have to politely decline your request for any monetary adjustments. As stated previously, these amounts charged were authorization holds. When the rental is completed, Hertz submits the rental charges to the appropriate financial institution for payment if applicable. While we do understand that the specific rental location was close, we do still follow our policy.
Thank you for allowing me to assist in his matter.
Initial Complaint
Date:04/20/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented a car 11/18/2023 and it was returned on 01/18/2024.My credit card was charged the amount of ******* on 1/18/2024My rental agreement is # is H29291290, reservation # is MDTOW6431. Also I have a reference from my credit card which is 2494135D3HSXN998X . I rented the car from hertz in Towson store # *******. I sent a message to the hertz co. About is matter.Business Response
Date: 04/24/2024
BBB Case 21603992
Rental Record H29291290
This is in response to *****************************,
Our records indicate a chargeback was initiated in which the funds were taken back, resulting in Hertz not being fully paid for the rental.We show $1395.99 still owed. You will need to contact your bank or credit card company concerning the matter.
Thank you for contacting us.Initial Complaint
Date:04/20/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/26/24, I contracted with Hertz for a rental *************** R) with 3 rows of seats to be picked up on 4/9/24 at 10 am at *************************************************. I paid $465.06 via credit card on 2/26/24 for the rental. The amount was paid to Hertz at that time. Contract #K77809451F0 was used to reserve the vehicle. We arrived on 4/9 at 10 am and was told they do not have a vehicle like the one I contracted for. I requested my $465.06 back at that time and was told he can't do it at that time but gave the contact info for the site manager. We contacted the manager and was told she would give a refund to my credit card within 10 days. 11 days later there is no refund. We contacted Hertz again and was told it's authorized and should have been refunded. We told them we do not have it and demanded a refund. "Susy" said she'd send the information to "Corporate". A new case number was issued, #********. They have had our money since 2/26/24. I do not believe they intend to refund it. I do not carry a balance on my credit card as I pay it all monthly so the amount has been paid out of my bank account. I don't know what will happen with this but I would appreciate any help. AND a warning to anyone thinking of doing business with Hertz.Business Response
Date: 04/24/2024
BBB Complaint: 21603354
RES ID: ***********This is in response to ***************************.
Im very sorry to hear we were unable to provide you with a vehicle and for the inconvenience this has brought you. On rare occasions, unforeseen situations may arise that result in a shortage of vehicle availability, due to fluctuations in day-to-day operations and returns. We remain committed to providing more fleet availability.
Please rest assured that I have issued back a refund in the amount of $465.06 to the card on file. Please allow 5-7 business days for this to reflect.
I appreciate the opportunity to assist in this matter.
Customer Answer
Date: 04/24/2024
Complaint: 21603354
I am rejecting this response because: I have been getting the same response since 4/9/24. I will not be satisfied until I am paid in full.
Sincerely,
***************************Business Response
Date: 04/29/2024
BBB Complaint: 21603354
RES *** ***********This is in response to ***************************.
I regret the inconvenience. Our records indicate a refund was processed.
Thank you for allowing us to address your concerns.Customer Answer
Date: 05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:04/20/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So as of February 9th I started to rent a vehicle through hertz through the Uber program at the ******************** location after 2 weeks of having the rental I started having problems with the account where I was told that I could not extend the rental that I needed to swap it out or return it so on February 20th I went into the location and AJ who was the agent that took care of my account and then on out until April 12th told me he did not know why I was receiving that message and extended my rental inside the office and I made the payment right then and there in which the funds did come out of my account at that moment, a few days later another payment and that amount from that day came out of my account which continued to happen each week during the duration of my rental the payments were not only coming out of my account when I paid through the local branch but they also were coming out through the automated system that's not counting the whole that they put on top of it each week AJ the agent in which he was taking care of my account told me to contact customer service and ask to speak to a manager because I was not the only person having a problem with this I called customer service multiple times asking speak to a manager but nobody would ever put me through and they always had an excuse in story of why this money was being taken at but they are not seeing the extra charges when their end my payments each week should have been to ****** I was paying ****** through my local branch Plus ****** was coming out through the automated system plus ****** for the hold. I was double charged the ****** for 7 weeks because of the problems with their system the total amount that Hertz owes me is $1903.79Business Response
Date: 04/24/2024
Complaint ID: ********
RR#: 964100281
Please accept my sincere apology for any misunderstanding regarding your charges. A review of our records indicates you were correctly charged for the full duration of the rental. There are two periods which you were charged for more than 1 week due to the time period of the rental. There is a charge of $543.95 for the period of 03/15/24 - 03/29/24 and a charge of $617.04 for the rental period 03/29/24 - 04/12/24.
Customer Answer
Date: 04/24/2024
Complaint: 21602336
I am rejecting this response because:
Unfortunately the business is not seeing the the double charges that were pulled for my bank account each week for seven weeks as I said payments were being made through local branch in which those payments were coming out instantly, then another payment were coming out of my account within the same week for the dates I did through local branch, so double payments were coming out of my bank account plus the holds, I will be contacting my bank about these payments also that were taken out, do to these extra payments being taken out my finances have been ruined including my bank account which has been put in a negative multiple times my bank account was in good standings until this time, and I am well aware that I am not the only customer that has gone through this I know I am owed at least $1900, I would prefer to have this resolved out of court
Sincerely,
*****************************Business Response
Date: 04/29/2024
Complaint ID: ********
********************** RR#: 964100281This correspondence is being sent in response to *****************************.
We apologize for any confusion caused; however, as previously advised there are not duplicated charges incurred for your rental. Each week, an authorization hold is placed on your card for the anticipated week's charges. These holds are released when the contract renewed every 7 days. We have attached copies of your invoices related to this rental contract which span from 02/09/24 - 04/12/24. In addition, below is the breakdown of these charges per billing period:
02/09/24 - 02/16/24 - $271.97 billed (1 week rental)
02/16/24 - 02/23/24 - $271.97 billed (1 week rental)
02/23/24 - 03/01/24 - $271.97 billed (1 week rental)
03/01/24 - 03/08/24 - $271.97 billed (1 week rental)
03/08/24 - 03/15/24 - $271.97 billed (1 week rental)
03/15/24 - 03/29/24 - $543.95 billed (2 week rental)
03/29/24 - 04/12/24 - $617.04 billed (2 weeks plus 1 day rental)The charges have been reviewed and are valid.
Customer Answer
Date: 04/30/2024
Complaint: 21602336
I am rejecting this response because: The payments they are showing are only the ones for the automated system I also would like the copies of the payments that were made at the local branch in *********** ********, I would like hard copies of both I will be requesting everything from bank also, I am not the only consumer this has happened to within the Uber rentals, there consumers that are owed a lot more than me at this point I will be getting a lawyer
Sincerely,
*****************************Initial Complaint
Date:04/20/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The staff got the wrong reservation and refuse to let us go even we have a gold membership. The staff refuses to look into our reservation nor my drivers license, just ask us to turn back and line up. We finally turned back and they refuse to rent us a car "because of our atitude". But they are extremely rude and potential racist and they start to blame us??? I need the money back from them, as well as our taxi fee.Business Response
Date: 04/24/2024
Complaint ID: ********
Res#: K83305631F1
Please accept my sincere apology for your experience. There is never an excuse for our staff to be rude to a customer. Please explain what you mean when you say they had the wrong reservation. The reservation we have is K83305631F1 and it doesn't have your Gold number on the reservation. A review of your reservation indicates you prepaid via Priceline. Because it was prepaid through a 3rd party, you must contact Priceline for assistance with a refund. Please provide your taxi for review of reimbursement.
Customer Answer
Date: 05/01/2024
Complaint: 21601656The agent pulled up another reservation on a wrong date and with a different name (which is also asian) first and asked us whether that is our reservation. We told him the reservation is not ours and then he refused to double check our reservation.
I have my drivers license, which means even if my gold member information is not there, he can always check with my license information. This is exactly National and **** did in this case. There is no excuse that he just simply yell with us with a bad attitude and call the police rediculously. Besides, his attitude towards asian names shows he may be racist.
Attached is the uber from my wife ***** (*****) *****'s account. I can also provide the receipt if required (it is in Chinese as her account is in Chinese, but I can translate).
Sincerely,
****************Initial Complaint
Date:04/19/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May ******* at the Better Business Bureau,I am writing to file a formal complaint against Hertz regarding an unresolved issue with a car rental reservation identified by Confirmation Number K81411435C6. This reservation was explicitly canceled, and I received verbal assurance from a Hertz representative that it had been processed as such. Despite this, I was subsequently charged for the canceled reservation, which has led to unnecessary financial strain and considerable inconvenience.Details of the Issue:Reservation Number: K81411435C6 Date of Cancellation: [Insert Date if known, otherwise omit]Charge Issue: Despite receiving confirmation of cancellation from a Hertz representative, the full amount of the reservation was charged and appears on my financial statements.I contacted Hertz customer service to resolve this matter; however, the response has been unsatisfactory with no clear resolution being offered. This charge is unjustified as the service was canceled per the companys policy and confirmed by their staff.I am seeking the BBBs help to mediate this issue. I request:An official confirmation from Hertz acknowledging the cancellation of my reservation.A full refund of the charges wrongly applied to my account.An explanation from Hertz regarding this billing error and their measures to prevent such issues in the future.Business Response
Date: 04/24/2024
RE: BBB Complaint ID: ********
Hello,
This is in regards to ***************************. Thank you for reaching out today. I have issued a refund for the full prepayment amount, $499.90. Please allow 7-10 business days to reflect in your account.
I appreciate the time you have taken to reach out. Many thanks.Initial Complaint
Date:04/19/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been renting with hertz for three years under the Uber rental program. First off theres only one office and the people who work there are over overwhelmed and dont get enough vehicles. The vehicles we do get for ex with this contract RR#********* they have not approved of proper maintenance. Ive taken the car to pep boys seven times and the only they did was an oil change. Also you guys put the cheapest parts and liquids in the vehicle no wonder theyre always breaking down. I was in an accident in a ***** equinox from you guys because the brakes went out and you guys refused to fix it. Then when you did the car was already in an accident. Mind you the brakes are bad the engine turned on and the car wont drive. All this happens during the contract duration. I cant keep up with payments especially when I cant drive the car the way its supposed to be for Uber. I have to drive to pay for the car right? I have to take it to the specified places for maintenance? So why deny the cars maintenance and cause me to miss payments due to less driving time and customers complaining about the integrity of the car. I have dealt with this on numerous contracts and this one was the worst of them all. Lastly the location doesnt stay open past 4:30 when they close at five as well as they liegit do not answer the phone. How am I supposed to pay for a vehicle I can barely drive and how do I get into another one when the wait for one is almost a month? I need some type of reimbursement for this contract because this is ridiculous. *** called in and complained about this same issue multiple times for years and still you guys have yet to fix it and its a safety matter at this point. I have over the past three years have given you guys enough to pay for three to four cars can I please get this looked at before I need to see my therapist again about the anxiety you guys been causingBusiness Response
Date: 04/26/2024
Complaint ID: ********
RR#: 835970693
Please accept my sincere apology for the problems you have encountered with your rentals. Upon reviewing your complaint, I reached out to the location management for assistance. They have advised the most of the maintenance issues you mentioned they can't approve if it's denied via the maintenance portal. They have also stated due to availability they can't guarantee same day transfer exchanges. They have also advised that you are currently in a brand new vehicle and should not have issues as you did previously.
Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
Initial Complaint
Date:04/19/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently rented from Hertz (Rental Record # *********). On 4/11/2024, I was involved in a motor vehicle accident with my vehicle and a 2007 ***** Colorado. Luckily, no one was hurt but since the accident, I have been contacting Hertz with little to no response in order to get my signed rental agreement. The reason I need this document is that my insurance will assume coverage for the accident IF I can provide this document. Specifically, they are looking for proof that I declined insurance coverage from Hertz and the language in the contract that shifts coverage to GEICO. I need these documents asap to avoid having to pay for damages personally and this ask seems fairly simple. Please do not hesitate to contact me with additional questions.Business Response
Date: 04/24/2024
Complaint ID: ********
RR#: 116019481
Per your request I have attached your signed rental agreement. Thank you for choosing Hertz.
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