Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thrifty has 297 locations, listed below.

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  Thrifty

  8501 Williams Rd Estero, FL 33928-3325

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  Thrifty

  6000 Airport Cir Sarasota, FL 34243-2105

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  Thrifty Car Rental

  1 Airport Blvd Bentonville, AR 72712-7162

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  Thrifty

  375 AIRPORT RD Worcester, MA 01602

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  Thrifty Car Rental

  5103 Hollywood Ave Shreveport, LA 71109-7766

Review Details

• Review fromGeoffrey H

  Date: 05/31/2025

  1 star
  Horrible. Did not have the vehicle that I reserved and charged double for the vehicle they had on hand. The car smelled like dirty feet upon start up. When I returned the vehicle there were at least 70 people waiting for vehicles. Horrible horrible experience.

• Review fromBethany C

  Date: 05/27/2025

  1 star
  One of the worst rental experiences I’ve ever had. I reserved and paid for an all-wheel drive vehicle from Thrifty for a trip to the Mauna Kea Summit in Hawaii, where AWD is required. Thrifty gave me a rear-wheel drive vehicle without informing me of the change. I only found out after driving all the way to the Visitor Center, where we were turned away — wasting an entire day of our trip and the purpose of staying in Hilo. I’ve exchanged over 20 emails with Thrifty and Hertz customer service. I was told by Expedia (who I booked through) that Thrifty had confirmed I was eligible for a refund, only for Thrifty to later refuse it. I was offered a $50 voucher, then ignored. When I followed up, I was handed off to different agents who repeated the same copy-paste responses and never addressed my concerns. This level of miscommunication, lack of accountability, and complete disregard for customer experience is unacceptable. I will not be renting from Thrifty or Hertz again.
  
  
  

• Review fromBruce E

  Date: 05/23/2025

  1 star
  NOT Thrifty......... I rented a car from the Thrifty outlet serving the Raleigh-Durham airport about two months prior to my arrival at RDU. When I arrived, they did not have the vehicle I wanted, and offered me an electric rental, which I did not want, since I didn't know the number of miles I would be driving and did not know the availability of charging stations. My option was to upgrade to a larger vehicle at the price of an additional $30 per day. I chose not to have them fill the gas on my return and filled the tank up less than 10 miles from the airport. In addition, I declined the Plate-Pass for tolling roads as I was unfamiliar with the routes to be driven. When I got my credit card bill, there was a $42 charge added because I had taken a toll road. My son, who lives in the area, said my tolls would not have amounted to more than a few bucks. This is a scam!
  

• Review fromJeffrey K

  Date: 05/22/2025

  2 stars
  Reserved car and checked in prior to arrival. On arrival no car available for almost two hours. They kept offering me a large truck which I clearly didn't want. Then we were put in a car but couldn't exit because the gate check lady said we weren't in the correct car. Had to wait for a car to be driven over from Hertz. At the check-in counter, we had to redo all the check-in information. I was told the online check in is not sent to the local business. I was also told the insurance I paid for on line was not valid with Thrifty. I read the entire policy. The counter agent was lying and wanting me to buy their more expensive policy. Very unpleasant experience! The car was filthy. The garage agent told us the cars are not washed.
  

• Review fromCJ F

  Date: 05/19/2025

  1 star
  This is a very untrustworthy car rental company. I reserved a car for $30.75/day and was charged $53.98/day. I picked the car up from an airport rental facility on 04/24/25 within a reasonable time of the projected pick up based on when my flight landed and how long the line was (circa 1:00 pm) and I returned it within the 24-hour and 30-minute ***** period of my return date and time (04/28/25 circa 1:00 pm). I was charged for a late return: $12.00, a concession fee recovery: $26.34, and a different return location fee (I returned to the exact place where I picked it up): $34.69. This is a fraudulent business.

• Review fromWill R

  Date: 05/17/2025

  1 star
  Got off a flight in ***********. Got on shuttle and got to the rental car terminal. Approached desk. Attendant pushed a bunch of keys on the terminal, took my license and credit card, did everything that was needed to be done. Then, right before he gave me a car, he told me he didn't have the car ready. He gave me the option to pay $20 extra per day to upgrade to a car that was ready. He told me I'd have to wait an hour if I didn't upgrade. I asked to speak to the manager. She was not available. Ended up waiting most of the hour to get my reservation. We had a 3 hour drive and my wife was sick, so this is pretty unacceptable. Did some googling to if anyone else experience this. It turns out this is a common scam run out of this desk. Its basically "pay us extra money or we will make you wait without a clear timeline."

• Review fromTate H

  Date: 04/29/2025

  1 star
  Our rental experience with Thrifty was horrible. This was our familys first trip to ****** and Thrifty made it less enjoyable. It took our representative at the airport a very long time to process our booking (over an hour). We used Expedia to book the rental, however we were NOT told beforehand about the $500 hold that would be placed due to using a debit card. Very unprofessional! We were also not told about the extra fuel and insurance fee fees required on the vehicle (totaling over $300)! Even worse to follow was that our cars battery died. It was cranking 0 V. We called roadside assistance and had to wait nearly 2 hours for help. They would not bring us a replacement vehicle instead they sent AAA to jumpstart the vehicle and we had to drive ALL the way back to the airport to exchange it. Whenever we went to exchange the vehicle, they even mixed up the exchange vehicles make and model and had to wait for them to sort it out. My family is VERY displeased with our experience and we would NEVER recommend Thrifty to anyone.

• Review fromAmee R

  Date: 04/28/2025

  1 star
  I called Thrify's local office in the Orlando airport because I knew we would need to use a debit card and not a credit card. I told them I needed all the information about renting with debit card. I was told 1. Flight info needed 2. There would be a $500 hold on my debit card. What I was NOT told was they would run a credit report! Unbelievable. They are holding $500 on my debit card for a rental worth about $150 and they need to run a credit report??? We did not rent from Thrifty but went next door to Enterprise - no deposit, no credit check -- just appreciation for our business and great service. Will never even look at Thrifty in the future. Oh, and I'm a Travel agent -- guess who I will NOT be recommending to any of my clients?
  
  
  

• Review fromJoseph L

  Date: 04/22/2025

  1 star
  Thrift keeps sending me bills for a rental upgrade that not only I didn't ask for but one that I did not even want. Every time I have contacted them, I get a response saying " you signed for this so you pay for it." Well, that's never going to happen because I was misled from the first second I showed up at their rental counter. Worst car rental company ever.

• Review fromHans A

  Date: 03/30/2025

  1 star
  A full-size car (Interior volume = 120 cubic feet) was booked and paid for. A midsize (Interior volume = ***** cu.ft.) ****** Altima was provided. Traveling with a wheelchair, and that definitely made things difficult.