Complaints

This profile includes complaints for Green River Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Green River Property Management

  1851 Golden Eagle Way Ste 40 Fleming Island, FL 32003-4334

  
• 

  Green River Property Management

  90 Fort Wade Rd Suite 100 Town of Nocatee, FL 32081

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property management is wrongfully charging us $502.50 off of our deposit after we provided ample documentation of the premises being professionally cleaned. Charged for trash disposal when all trash was removed from property. Also incited a claim charge when there shouldn’t have been a claim in the first place. Home was left in better, cleaner condition than when we took it in. Only information on the claim was vague description of charges and no actual receipts provided. This is unfair to us as previous tenants and we took pride in the home and took care of it. There was nothing mentioning the need for maid services on the lease agreement only carpet cleaning and other tasks which were followed exactly. Company also asked us several times for documents we had already provided such as forwarding address etc. can provide any documents upon request. Provided is claim that was sent to us which was also changed to pickup at the post office out of our control and had to call to find out if they had requested that on their behalf to get our letter. They have been absolutely horrible and shady our entire lease period and wouldn’t fix major issues with water damage on the ceiling in the bedroom. They called contractors that knew the property managers for a long time (we were told by a roofing contractor he knew her for 12 years) and told us it was fine even though the damage was spreading. All we want is our full deposit returned since there was no damage to the home and to charge us for a cleaning is a punch in the gut as we 100% did our part according to the contract.

  Customer Answer

  Date: 08/13/2024

  Is there anyway I can have my address and personal info blocked out on my pdf file I submitted? Thank you

  

  Business Response

  Date: 08/13/2024

  Management has reviewed all inspections and receipts. GRPM would like to address each concern outlined. 
  The home was professionally cleaned before the tenant moved in, dated 8/18/2023. The invoice is attached, dated 8/17/2023, reflecting the professional cleaning.
  
  The maid service, pest control, and trash out charges (removal and disposal of wicker chairs) will remain on the claim. Attached are a few of the move-out pictures vs. move-in pictures.
  The move out pictures are dated 7/30/2024. Wicker Chairs, dirty microwave, dirty oven, dirty oven drawer, fridge

  The MOVE IN pictures are dated 8/17/2023.
  
  In summary, all items claimed against the security deposit have documented completion photos and receipts in accordance with both ******* *** ******* ***.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid:
  $520 TO ZERO REZ FOR CARPET CLEANING
  $425 TO SPARKLING HOMES FOR MOVE OUT CLEAN
  Then Green River apparently paid another maid service the next day and charged us $750. And then had the carpets cleaned again and charged us $360.
  
  The trash company took the garbage on trash day (Friday). The nextdoor neighbors put their furniture in the pile in our front yard after we moved--we had nothing to do with that. But regardless, Green River never had to pay for anyone to remove the trash and they charged us $358.65.
  
  Lightbulbs did not come with the home yet they charged us $75 for any bulbs that were out?
  
  They also charged us $1627.25 for front yard sod repair. No sod was actually laid. We own a landscaping company and that price is absurd.
  
  No receipts were ever provided by the management company, just a bill. We requested receipts and pictures and nothing was provided. ******** said she sent my husband pictures but we received nothing at all. Just threats that our credit would be ruined if we did not pay.
  
  We went above any beyond with getting that home move out ready. We went to Lowes, matched paint so there wouldn't be any holes or patches from removing pictures or hanging TV's. My parents came in to town to help clean up the house, as well as we hired professionals. We left that home how we found it. This was such a slap in the face and the epitome of crookedness.

  

  Business Response

  Date: 06/21/2023

  RESPONSE TO COMPLAINT DATED 6/21/23: ***** *** ***** ****** moved out of the property on March 31, 2023. The claim on deposit based on repair estimates was mailed to their forwarding address on April 12, 2023 via certified mail # **** **** **** **** **** in accordance with Florida statutes. Tracking on this shows that it was received on April 15, 2023. Per FL statute, tenants have a time frame from the receipt of the claim to dispute the charges on the claim (copy of the claim on deposit attached for your records). No dispute was received in writing by our office in the legal timeframe. We did not receive a dispute to the claim until well after the dispute deadline. The finalized disposition with final invoice amounts was sent to the tenant(s) on May 22, 2023. Furthermore, we have documented completion photos and receipts for all work. The sod was replaced, we had to have the home cleaned, and the trash out was completed at the property. The items that are required upon move out are documented in the lease as well as the move out instructions provided to the tenant. I have attached photos of the property as we received it upon move out as well as a few photos from the property after the work was completed. From the photos, it is obvious that work was needed in order to get the property ready for the new tenants moving into the property. We have 153 pages of documentation regarding the condition of the home upon move out. We have made several attempts to set up a payment plan with the tenant(s) regarding their outstanding balance. As of June 21, 2023, there is no payment plan that has been agreed to and executed. The procedures for unpaid balances are clearly outlined in both the lease and the claim on deposit. 

  

  Business Response

  Date: 06/26/2023

  See attached

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenet at **** **** *** **** * ************* ** *****. After moving out, I received an notice of intent to impose a claim on my security deposit. I agreed and communicated that we the office. A week later I received a second notice via email. I reached out to the Greenriver Property Management with clarification. They advised the maid noticed additional damage.
  
  Because I asked for further clarification , they responded by stating I will be charged additional fees. The first fee being a re-inspection fee. When in fact, the unit was never reinspected, additional damage was noticed by the maid. They did not make a second trip to the unit. The second fee was for a certified mail fee.
  
  If the unit was really professionally re-inspected, there would have been a charged on the second notice I received.
  
  I have received 3 different notices.
  
  Greenriver Property Management is charging me additional fee out of retaliation. I filed a dispute within the required time frame and they advised they are not changing any fees .
  
  They have since blocked me from all communication.

  

  Business Response

  Date: 10/12/2022

  We issued the claim against the security deposit in accordance with FL statutes. Initially, the claim was sent via certified mail as the statutes require. When we received communication regarding the claim from ****, we were told that she was disputing the change in the amounts on the claim since it was not resent via certified mail. In order to alleviate the back and forth, we simply placed the amended claim in the mail as **** was requesting. The charges that were added to the claim were outlined in the executed lease agreement. In fact, we DID have to do two inspections of the property on behalf of the property owner. In addition, it created additional work for us to revise the claim, notify the owner, re-notify the tenant, etc. The Inspection fee, reinspection fee, and mailing fee are all outlined in the GRPM lease. There would not have been any additional charges added if the claim that was resent electronically was accepted, however, that was not the case. We do our best to keep fees down for all of our tenants, which is why our process is the way that it is. We tried in several instances to explain this to **** but it was not until we finally agreed to mail the claim that she changed her mind. At that time, the claim was already in the mail and the expense was already posted. In addition, we also reserve the right to charge additional utilities as well as an additional $50 fee as outlined in the lease. However, we did NOT choose to add those additional fees to the claim against the deposit. We only added the additional expenses we incurred, as outlined in the lease agreement. I have provided the screenshots from the lease verbiage which was initialed and signed. All of this was mailed and completed with in the allotted timeframe and in accordance with FL Statues. 

• Initial Complaint

  Date:08/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented from Green River Property Manager and have invoices as proof they were charging for work they didn’t do and then have internal emails they had told the company to not do the work after billing the homeowner, ******* *****. I was told by an Attorney this was called deceptive business practices. **** ******* is charging for work they’re not doing and then retaliate against the renters. I was told by the company that came out Mr ******* told them to not do the work properly and was hiding the extent of the microbial growth issue. He also sent a man named ****** to come cover the mold up and I have his voicemail stating these facts
  
  They also filed an eviction to retaliate and then lied to the court to get a final judgement after we had left the home and I also have proof of this. I dropped a letter off to Green River and have the video of doing so that we were gone from the home. They then went and lied to the court to put this on my record. I would like this taken off my record and report them for what they’re doing to people.
  
  Thank you,
  
  ******** *****

  

  Business Response

  Date: 08/17/2022

  ********, there are numerous false claims in your retaliatory review of our company. I will address all of your claims below and provide an outline with dates, facts, and documented proof. It is our sincere hope that no other property management companies or property owners will suffer financial hardships due to your manipulation, false claims, and ongoing scams. To begin, you moved into the property under GRPM management on 05/08/2020. On June 15, 2020 we received complaints and work orders submitted regarding issues with the HVAC in your unit. Immediately, we contacted our certified HVAC vendor, and they visited the property on 06/22/2020. We also contacted an additional HVAC vendor, which visited the property on 06/26/2020. A third company was dispatched to the property on 07/03/2020 in an attempt to assess and remediate the HVAC handler in the garage. We have multiple sources of documentation showing your refusal to allow the vetted contractors to complete the work at the property. Your excuses were never ending and ranged from multiple bouts of COVID all the way to claiming the company was not licensed (despite their proper registration with the DBPR). On 07/06/2020, we received your rent payment for July. Little did we know, this would be the last rent payment you planned to make. On 08/06/2020, **** ******* called and wrote to you, offering to let you break your lease and to return your security deposit in full. You REFUSED to pay rent, and you REFUSED to leave the property despite claiming “the home was making you sick”. Of course, this is in addition to REFUSING to let work be completed at the property. On August 19th 2020, you received a 3-day notice for your continued failure to pay rent in accordance with your executed lease agreement. Despite your non-payment of rent, our company STILL tried to schedule remediation for the property in order to protect all parties involved. Again, on August 30th 2020, you refused one of the many scheduled remediation appointments. We have copies of numerous postings from our company as well as from the certified contractors. Just to mention a few, we have postings dated August 11, 17, 19, and 25th. We would also like to document that due to the Eviction Moratorium in place during the Pandemic, we were unable to legally evict you from the property until the end of your lease despite continued nonpayment of rent. Fast-forward to April 11, 2021 (just prior to your lease end date of April 30th 2021) when we received another letter from you claiming we never attempted to contact you or to remediate the home. This was, no doubt, a last ditch effort to avoid your rapidly approaching eviction. Additionally, we waived our management fees for this owner due to his extreme financial loss because of YOUR ACTIONS. Lastly, in accordance with FL Statues, you were issued a Notice to Vacate the home on February 26, 2021 via certified mail receipt #******************** notifying you that you were legally required to vacate the home at the end of your lease on April 30th, 2021. Once again, you REFUSED to vacate the property even after your lease expired. Nobody came into the home and stole possessions. GRPM and a hired company were required to place your items to the curb after your eviction since you failed to remove your belongings from the property as required. Furthermore, libel and slander about our company or any individual will not be tolerated and is an offense punishable by law. Additionally, we have proof in the form of work completion photos that the work was able to be completed despite your continued hinderance the entire duration of your lease. Finally, a Writ of Possession was delivered for 08/05/2021. You scammed our company AND the homeowner out of over 9 months of rent totaling $23,439.99. To this date, you have not paid ANY of your delinquent rent and have been sent to collections. Upon further research, you have MULTIPLE judgments against you. This is all public record via the **** ****** ***** Records. You have been deceiving, manipulating, and scamming property owners out of rent for years. A quick fact check on your name will show this is true.
  You received a Writ of Possession on 07/29/2019 from your previous landlord. On 04/22/2020, another Writ of Possession was issued when your Motion to Stay was denied. Of course, this documentation had not been processed at the time we ran your application, so you were able to continue your scheme. Then, after your 2021 eviction with our company, you received a Denial from the ***** ******** ***** ** ******* to your Emergency motion to stay at your current residence. It is EVIDENT & CLEAR that you have a history of preying on unsuspecting homeowners and your unethical behavior has resulted in extreme financial losses for the homeowners & management companies. If ANYONE reading this has fallen victim to ******** *****’s predatory behavior and needs any documented evidence we possess against you, I urge them to reach out to me at ********************* /************. ********, you should be ashamed of yourself. You also FALSIFIED your application stating "No" when asked "Have you ever been a defendant in an unlawful detainer (eviction) lawsuit or defaulted (failed to perform) any obligation of a rental agreement or lease?".